Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 23, 2025, I placed an order for 500 custom-printed hourglass shaped fans. The $276.92 charge was paid in full at the time of the order. I submitted the art and requested a proof before approving the order. The proof provided was clear. The artwork/printing on one side of the order received was not clear. I provided all of the images to show the blurred/pixelated images that were requested by Imprint.com. They have refused to provide a full refund or reprint the product. Attached is a copy of the communication between myself and the company following my complaint. I was trying to attach copies of the proof and the images provided to Imprint.com to show print distortion, but they are larger than the 5 MB allowed. However, there was no disagreement as to the final product being distorted.

  Business Response

  Date: 06/19/2025

  RE: BBB Complaint ID [********] **** *****
  Order ID: *******
  Dear BBB Representative,
  We are writing on behalf of Imprint.com regarding the complaint submitted by Ms. **** ***** concerning her recent order (#*******) for custom printed fans.
  Upon receiving the customers concern about the clarity of the printed product, we thoroughly reviewed the case, including the approved digital proof and the photographic evidence provided by Ms. ****** While we truly regret that the final result did not meet her expectations, we would like to clarify that the order was produced according to the approved proof.
  As per our clearly outlined Terms & Conditions, all digital proofs are computer-generated representations and may not reflect the exact outcome due to factors such as resolution limits on certain substrates, printing methods, and the nature of the materials involved. While we strive to match the proof as closely as possible, an exact visual match cannot be guaranteed a disclaimer which we share with all customers before production.
  That said, in an effort to resolve this matter amicably and in good faith, we offered Ms. ***** a $60 refund, which represents the maximum compensation we are authorized to extend in such cases. We also provided the option of a $90 store credit as an alternative, but unfortunately, the customer has not accepted either option.
  We understand Ms. ****** frustration and sincerely regret that she feels let down by this experience. However, given the order was fulfilled per the approved proof and company guidelines, we believe our offer of a $60 refund is fair and in line with our policies.
  This offer remains available and is extended in the interest of resolution, though we are unable to provide a reprint or full refund in this case.
  Thank you for your time and for allowing us the opportunity to provide our side of the matter.
  Sincerely,
  ******

  Customer Answer

  Date: 06/23/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve the issue.

  The refund offered is only about 20% of the cost. Ive ended up with no viable product and out hundreds of dollars. The offer of store credit for a small portion of my cost is foolish. Why would I ever place another order from a company who doesnt stand by their proofs or the customer satisfaction guarantee?

  
  
   

  
  

  Business Response

  Date: 06/30/2025

  To Whom It May Concern,
  Thank you for the opportunity to respond once again regarding the complaint submitted by Ms. **** *****.
  We at Imprint.com genuinely regret that Ms. ***** was dissatisfied with the final product received. As previously outlined in our response, the order was fulfilled according to the digital proof that was reviewed and approved by the customer before production. The proof matched the specifications and artwork submitted, and the production was carried out in full accordance with our standard procedures and terms.
  While the customer claims the final product was distorted, it is important to note that the artwork was printed based on the approved proof. We acknowledge the customers concerns, but our policyclearly disclosed at the time of purchaseexplains that minor visual discrepancies may occur due to the nature of the material and printing process, and that digital proofs are visual approximations.
  Despite this, we have acted in good faith by offering a $60 refund or a $90 store credit as a gesture of goodwill, neither of which has been accepted by the customer. We are unable to provide a full refund or reprint for an order that was approved and produced correctly based on the agreed terms.
  At this point, we believe we have made a fair and reasonable effort to resolve the issue within our policy limits, and no further compensation can be offered. We respectfully request administrative closure of this case.
  Sincerely,
  ******

• Initial Complaint

  Date:06/10/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 300 Champagne colored Koozies from their website for our ******************* Champagne is a cool-toned beige color. They show a picture of a koozie on the website when you order. Then they sent a digital proof after ordering, the proof's color did not match the 1st color shown when the koozies were purchased, but it was still a cool-toned color. The koozies arrived, and they are this yellowish-green color that looks NOTHING like either proofs. I quickly realized they printed the wrong color. Upon digging, it seems that they had printed Camel colored koozies. The koozies match their 'camel' color shown on the website perfectly; versus not matching the Champagne at all. I reached out to customer service and they were extremely unhelpful. They tried offering me an insulting amount for a discount. First 10%, then 15%, then 20%. The koozies are the complete wrong color and we cannot distribute any of them due to them not fitting into our brand guidelines & colors. I have never had so much trouble dealing with a brand's customer service like I have with **********************.

  Business Response

  Date: 06/12/2025

  Dear BBB Representative,
  We are writing on behalf of Imprint.com in response to a complaint submitted by our customer, Ms. **** *******, regarding her recent order (#*******) for 300 full color digital foam collapsible coolies.
  Ms. ******* contacted us shortly after receiving her order, expressing concern that the color of the coolies she received did not match what she had approved in the proofing stage. She described the delivered product as having a yellowish-green, Camel-like tone, rather than the cooler-toned Champagne shade she believed she had selected and approved. She provided a photo that included a side-by-side comparison of the website color, the proof image, and the actual product received.
  We reviewed her case thoroughly and sincerely regret the dissatisfaction she experienced. It is important to note that, as outlined in our terms and conditions, we do not guarantee exact color matches. Colors viewed on digital proofs or our website are computer-generated previews and may vary slightly from the physical product due to differences in screen calibration, printing processes, and dye lots. Additionally, the stock colors availablesuch as "Champagne"may not match previous orders or digital images with complete accuracy. That said, we always aim to match the intended color selection as closely as possible.
  Upon receiving Ms. ******** photo evidence, we did verify that the coolies matched the item labeled as "Champagne" in our supplier inventory, which was selected during the ordering process. However, given her dissatisfaction and our commitment to customer service, we initially extended a 10% refund offer as a courtesy. When Ms. ******* expressed that this was insufficient and referenced a previously mentioned 15% offer, we revisited her concern and raised our courtesy offer to a 20% refund. This was the highest level of compensation we could offer under our policy.
  We are truly sorry that the product did not meet Ms. ******** expectations and regret any frustration caused. While we stand by the accuracy of the fulfillment based on the selected product and approved design, we made every effort to resolve the matter amicably and in good faith.
  We remain committed to ensuring our customers have a positive experience and are open to any further discussion should the customer wish to continue resolution efforts through the BBB process.
  Sincerely,
  ******

  Customer Answer

  Date: 06/13/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  

  No resolution was offered. All that was done was having this nightmare repeated back to me. 20% is a ridiculously low refund when the products are not even close to the color they were supposed to be. Regardless of your policy, selling things that are nowhere near the right color is heinous. 20% is a ridiculously low refund when we cannot distribute a single one of these koozies. I will be awaiting an actual proposed resolution. I am so deeply unsatisfied with this company's service and morals. 
  
  
  
  
   

  
  

  Business Response

  Date: 06/18/2025

  Dear BBB Representative,
  Thank you for the opportunity to respond again to the complaint submitted by Ms. **** ******* regarding her order of 300 foam collapsible coolies in the Champagne color.
  First and foremost, we want to sincerely apologize once again for the frustration and disappointment Ms. ******* experienced. While we did verify that the product shipped matches the suppliers listing for the Champagne shade, we fully acknowledge that the color received did not meet Ms. ******** expectations or align with the branding needs of her organization.
  We understand how important brand consistency is, and while our policy includes a disclaimer regarding digital proof and color variances, we do not take lightly the dissatisfaction a customer experiences when the final product is not usable for its intended purpose.
  As a further effort to resolve this matter in good faith, and to demonstrate our commitment to customer satisfaction, we are increasing our previous courtesy offer to a 30% refund of the total order value. This offer is being extended as a one-time exception, given the unique nature of the concern and the impact on the customers business use case.
  We hope this increased refund offer will be received as a genuine attempt to close this issue amicably. We appreciate Ms. ******** feedback and will continue to evaluate how we present product colors online to minimize discrepancies in the future.
  Thank you for your continued attention to this matter.
  Sincerely,
  ******

  Customer Answer

  Date: 07/10/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  
  
  
  
   
  

• Initial Complaint

  Date:06/05/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have done business with this company for years now. There have been several jobs that were incorrect, but I still continued to give them my business. Recently, a job was printed incorrectly. The files I sent were assigned to the correct position on a shirt I was having printed. But they printed the job incorrectly. The front of the shirt was printed on the back, and the back was on the front. They did send a proof for me to view and it was incorrect on the proof, which they were at fault for. Viewing a proof like that is easy to miss something like that. They should have set up the proof correctly. It's difficult to notice the front and back of a black tshirt on a screen. So it was my mistake to miss it. But they should have paid attention to how I submitted the art. So I feel they are at fault for that. The file names even had front and back in the titles.

  Business Response

  Date: 06/12/2025

  Dear BBB Representative,
  We are writing on behalf of Imprint.com in response to a complaint submitted by our customer, Mr. ***** ******, concerning his recent order (#*******) for 100 custom t-shirts under our "$399 Deal" promotion.
  On June 3rd, Mr. ****** contacted our customer service department expressing dissatisfaction with the order. He stated that the front and back designs of the t-shirts were printed incorrectly, claiming the imprint intended for the back appeared on the front, and vice versa. He requested that the mistake be corrected and that the replacement items be delivered before June 13th.
  After receiving this complaint, we immediately asked Mr. ****** to submit clear photographs of the issue, showing the printing error across multiple units if possible. He complied with this request and provided an image, along with further clarification that the presence of the shirt tag in the photo confirmed the design was incorrectly placed on the front instead of the back.
  Upon reviewing both the submitted image and the production records, we confirmed that the order had been produced exactly according to the proof that had been approved by the customer prior to printing. We attached this approved proof in our communication with Mr. ****** as evidence. While he acknowledged that the error might have stemmed from the proof stage and admitted to overlooking it, he nevertheless insisted that the fault ultimately lay with our setup process. Mr. ****** expressed significant frustration, referencing ongoing dissatisfaction with past orders, and ultimately warned that he would escalate the matter if the issue was not resolved to his satisfaction.
  Out of respect for his continued patronage and to address his concerns in good faith, we initially offered a 10% refund on the order total as a courtesy. Mr. ****** rejected this offer, stating that it was insufficient and informing us that he had filed a complaint with the Better Business Bureau. In a further attempt to resolve the matter amicably, we increased our goodwill offer to a 15% refund, which is the highest amount we are authorized to provide in such cases.
  We understand Mr. ******* frustration and truly regret that this experience did not meet his expectations. However, as the order was produced in strict accordance with the proof approved by the customer, we must stand by our position that the claim does not warrant a full refund or a free reprint. We believe our offer of a 15% refund is a fair and reasonable resolution under the circumstances and remains available to Mr. ****** should he choose to accept it.
  We remain committed to providing excellent service and ensuring customer satisfaction, and we sincerely hope this matter can be brought to a resolution that is acceptable to all parties.
  Sincerely,
  ******

  Customer Answer

  Date: 06/12/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  
  

  We are both equally at fault. I had this job printed for a client. I lost a lot of money on this job. I feel that imprint.com should take accountability for the fault on their end. It is not fair that I should take a complete loss for this. 15% is not a fair reimbursement. 

  
  
   

  
  

  Business Response

  Date: 06/18/2025

  Dear BBB Representative,
  Thank you for the opportunity to provide an updated response to the complaint submitted by Mr. ***** ****** regarding Order #IME24CA03667.
  First and foremost, we want to acknowledge Mr. ******* long-standing relationship with our company. We genuinely value his continued business over the years and regret that this particular experience has led to frustration and financial loss on his end. We understand how important it is for our customers to rely on us for consistent, high-quality work, especially when they are servicing their own clients.
  As previously noted, the order in question was produced according to the proof that Mr. ****** approved prior to printing. While we recognize that the proof did not reflect his original file naming (which indicated front and back placements), our production process is governed by the proof approval itself which serves as the final checkpoint before manufacturing. That said, we also understand Mr. ******* point that distinguishing front and back on a dark t-shirt can be challenging, especially on screen, and we acknowledge that the initial proof could have been clearer.
  With that in mind, and in an effort to reach a resolution that reflects both our accountability and appreciation for Mr. ******* business, we are increasing our goodwill offer to a 25% refund on this order as a one-time courtesy. This offer is made not as an admission of fault, but as a gesture of good faith and a sincere attempt to bring this matter to a mutually acceptable close.
  We hope Mr. ****** will find this resolution more in line with his expectations and allow us the opportunity to continue serving him moving forward.
  
  Best regards,
  ******

  Customer Answer

  Date: 07/02/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  
  
  
  
   
  

• Initial Complaint

  Date:05/22/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a total of 700 yard signs on 5/1/25 with an estimated delivery date of 5/12 and figured it would be to me within a day or two of that date. As of yesterday they said that it would be here guaranteed by tomorrow, 5/23. I just called to check on the status and they said they need 8 more business days. Completely unacceptable.

  Business Response

  Date: 06/05/2025

  Hello ***,
  As per your conversation over the phone, Line Item 2 has been shipped via ***** with master tracking number- ************ for delivery by 06/03.
  You should also be receiving wire stands along with the signs. We apologize for any kind of trouble caused.
  Please feel free to call us or open a new ticket for any queries. Thank you.
  Regards,
  ******

  Customer Answer

  Date: 06/11/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.
  

• Initial Complaint

  Date:05/15/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paid for guaranteed delivery on Tuesday. Called Wednesday and was told to call back Thursday (today). Still no resolution, still no package. No movement from ***** so it appears lost. Called 3 times, no manager call back as customer service cannot provide a resolution or has any authority. I have an event on Friday and I have already left. This is for a non-profit 501c3 charitable organization event and I have no product, and can not get a refund or replacement.

  Business Response

  Date: 06/05/2025

  Hello ********,
  
  Thank you for staying in contact. We appreciate your patience in the matter and we would like to apologize again for the inconveniences.
  
  We have issued the refund for the amount of $289.84 back to your back. 
  
  If you have any queries/questions about your refund status, please do not hesitate to let us know through the ticketing system.
  
  Once the package is dispatched from your end, please notify us in any of the tickets which are open.
  
  Thank you.
  ******

• Initial Complaint

  Date:05/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased products from this company. They sent products that were incorrect. They are not offering support or a refund. This is fraud and will be reported as such. I'm sure the *** will be interested and it looks like they're familiar with this scam of a company.

  Business Response

  Date: 06/05/2025

  Hello Dallas,
  
  Thank you for staying in contact. We appreciate your patience in the matter and we would like to apologize again for the inconveniences.
  
  We have issued the full refund back to your card. 
  
  If you have any queries/questions about your refund status, please do not hesitate to let us know through the ticketing system.
  
  Once the package is dispatched from your end, please notify us in any of the tickets which are open.
  
  Thank you.
  ******

• Initial Complaint

  Date:03/18/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  7/18/24 Purchased Styrofoam cups with a custom imprint - paid $376.28 200- 12oz cups Blue Logo $170 200 - 20oz cups Orange Logo $225.80 7/30/24 Shipped via ******* Received 8/2/24 8/7/24 Informed Imprint that all 200 of the 20oz cups logo was printed Red, not orange as ordered.They offered 40% off of $225.80 10/21/24 Emailed Imprint informing them of false advertisement as the product did not preform its job of holding liquid. & asking where my 40% discount was going to be processed as I did not receive the funds back.10/21/24 Imprint refunded me $93.53 for the wrong imprint color of the logo on cups. & asked for photos of the cups leaking.10/21/24 they asked for photos of the cup leaking and I replied with a photo of the cup leaking.10/21/24 Imprint then asked for a video - and the email went to my spam box.12/5/24 I found the message in my spam and emailed back stating I did not have a video.12/26/24 Asked for an update on resolution and sent 4 videos.12/26/24 Imprint says I did not respond and the ticket will be closed.12/26/24 Reply in email stating I did respond and provided everything asked of and would like an update.1/23/24 Called Imprint and was told there was nothing they could do.3/14/24 Left a ****** review and was told to reach out for resolution.3/18/24 Called Imprint for a resolution and was there are unable to satisfy my request of refund due to me being outside of my 90days. Yet, I tried to explain my original complaint was filed within ************** states "SATISFACTION GUARANTEED"I am far from satisfied, and I could not use the cups purchased to hold liquid without seeping through the Styrofoam and staining rented tablecloths, which resulted in me paying additional fees. Deceptive advertising from Imprint; all around, false advertisement of products, not satisfied, and now responding to ****** reviews saying they resolve the issue and come to resolution yet won't when I call.

  Business Response

  Date: 03/25/2025

  Dear BBB,
  We appreciate the opportunity to address the concerns raised by ******* ******** regarding Invoice #*******. Customer satisfaction is a priority for us, and we regret any inconvenience caused by the issue with the purchased cups.
  Upon reviewing the matter, we found that a claim was initially filed for the order. However, the specific concern regarding the cups seepage and staining was not included in the original claim. Our policy states that claims must be submitted within 60 calendar days of receiving the product. Unfortunately, this concern was brought to our attention after the claim period had expired, making it ineligible for further processing.
  We apologize for any frustration this may have caused and understand the importance of receiving products that meet expectations. While we are unable to process a refund at this time, we are happy to explore alternative solutions, such as discussing future accommodations or addressing any remaining concerns.
  Please let us know how we can assist further. We appreciate your cooperation and look forward to resolving this matter amicably.
  
  Best regards,
  ******

  Customer Answer

  Date: 03/27/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  
  The retailer's claim is "satisfaction guaranteed" without specifying a 60-day validity period upon receiving the goods.

   Direct Quote from website "SATISFACTION GUARANTEED - Our number one goal is to create high quality products for you at the most competitive pricing on the market. Your satisfaction is our highest priority."

  Regardless of 60 days, Imprint.com is falsely advertising it to be a cup, yet it will not hold liquid.

  Regards,
  ******* ********
  
   

  
  

  Business Response

  Date: 04/01/2025

  Dear BBB,
  We appreciate the opportunity to address this matter. We have informed the customer that their claim regarding the product "not holding liquid" is not valid, as it was filed beyond our 90-day submission period. While the customer stated they initiated the claim on October 21, our records confirm that the actual submission date was January 23.
  We remain committed to providing fair and transparent resolutions in accordance with our policies.
  Please let us know if any further clarification is needed.
  Best regards,
  ******

• Initial Complaint

  Date:03/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They have charged me ($200) and have not delivered a proof of the product (wristbands) for a week, despite multiple emails and phone calls, where they promised to deliver that dayat this point they have stolen $200 from me, and have left me in a position where I do not have the product I need, by the time I needed it. They are ignoring all attempts to mitigate this.

  Business Response

  Date: 03/25/2025

  Dear BBB,
  We are writing in response to the complaint regarding Invoice #*******, placed by **** *******. We would like to clarify that the order was processed and delivered as promised. According to our records, the shipment was successfully delivered on March 10, 2025, via *** (Tracking Number: 1ZY2342W1399121572).
  We have fulfilled the order as per the invoice and provided the necessary tracking details. If there are any specific concerns regarding this delivery, we would be happy to review them and work toward a resolution. Please let us know how we can assist further.
  Best regards,
  ******
  

• Initial Complaint

  Date:02/21/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Who is working with ***** for three weeks going back and forth with artwork to make sure everything is correct I asked if it was in stock I asked when I would receive it he said the 7th of March that was acceptable that was on the 20th of February they charged my card and on the 21st of February they send me an email saying out of stock and didn't know when it would be in stock when I asked for a refund they told me it would be two weeks that's unacceptable they could have told me when I asked the questions if it was in stock when it would be done before they stoled money and that's what they did they stole money

• Initial Complaint

  Date:12/13/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The ordered products arrived damaged and unusable. Some yard signs were pierced and the banners ripped out within the first two days.ORDER #IMA28D3C0429 (Online) $294.21 ORDER #IMA28D394259 (Online) $130.20

  Business Response

  Date: 12/16/2024

  Hello ********,
  
  Please know that we can offer and proceed with a resolution. But we cannot provide a resolution without verification. We can understand about the stakes. But you mentioned 30 yard signs have holes but provided just 1 image showing just 1 yard sign. We cannot process a claim for 30 units with an image of 1 unit. Hence, the need to see all the units of yard signs with the image. We will truly appreciate if you did not involve third parties in the matter but if they are involved, we will not be able to deal with the claim here anymore as the case will be handed over to our legal department. But please let us settle the matter within ourselves. We will be waiting to hear from you as your cooperation in this matter will be highly appreciated. We hope we have been able to help.
  If you have further queries, please feel free to let us know. We will be more than happy to be of any assistance to you. Thank you and have a great day!
  
  Regards,
  ******