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Business Profile

Tree Pruning Service

Tree Solutions of Texas
BBB accredited business seal
BBB Accredited BusinessA Rated by BBB

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/17/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of the transaction: 3/17/2025 The amount of money you paid the business: $400 What the business committed to provide you: Thin and trim two trees.What the nature of the dispute is: The company raised the crown of my tree and did so without notice.Whether or not the business has tried to resolve the problem: No. When notified, they refused to compensate for not providing what was paid for.

    Business Response

    Date: 04/28/2025

    We have tried reaching out to ******* multiple times to resolve the issue and no answer,  we strive to give out the best possible customer service, but when customers decline our call or won't answer the phone,  it makes it impossible to resolve. 

    Customer Answer

    Date: 05/06/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. 

    The owner called me and offered to refund the total amount I paid, but never sent me anything.

    Regards,

    ******* *******
     

  • Initial Complaint

    Date:07/22/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired Texas tree solutions to replant a tree that was dying. When the tree was initially planted, it was planted incorrectly, so I hired a third-party to replant it who promised to plant it correctly. The employees showed up without equipment to perform the job. They had to be provided equipment to complete the job and the job was still not performed correctly, I have reached out to the company for a refund, but the company is refusing to offer it.

    Business Response

    Date: 08/30/2024

    Customer has since then changed his mind about complaint, we've reached out to him and he even gave us a 5 star review on google

  • Initial Complaint

    Date:08/28/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Tree Solution of Texas damaged my fence on August 25, 2023. Their employee jumped on my fence and walked back and forth. Causing damage to my fence. I have spoken with the owner Jose ****** and he is refusing to pay for the repairs needed.

    Business Response

    Date: 09/25/2023

    Hello, on 08-28-2023 we sent our customer care representative to look at the issue with your fence, he also owns a professional fence company and is knowledgeable with fencing. Upon further looking at the fence it was determined that:

    "the posts are warped and the fence posts are not actually leaning but bent halfway from poor craftsmanship, the builder of the fence did not let the wood material dry out so thay this would not happen, warping happens In a slow long period of time, this does not happen immediately when someone stands on it. also the material used for the fencing is the same material used for decking(we can stand on decking) There's no reason for the fence to warp once someone stands on it unless poor craftsmanship was at play." 

    Unfortunately we cannot replace a fence that we did not damage. You may want to consult with your fence builder since they are the ones that built a poor quality fence.

  • Initial Complaint

    Date:01/20/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired Tree Solutions of Texas in DFW to prune and trim two trees in my front yard and remove a tree and stump in the backyard. At the time of my estimate, I specifically asked about protection against damages they may cause. They assured me that they would take care of anything that is damaged. After removing the stump, they revealed that they damaged our drip line and said that it was unavoidable. However, two of the three drip lines that were damaged had not been exposed prior to stump removal. This leads me to believe that potentially it could have been avoided. I thought they would take care of the drip lines for free. Instead, they gave me one quote at the time of damages and then doubled it when I contacted them later. They never warned me that the drip lines could be damaged and that I would be responsible to fix them. I asked to speak to the boss or manager, and was not called back. It seems like they did a decent job of tree trimming. If their communication was better, I would consider using them again in the future, but it bothers me when I can't reach the manager to fully explain my concerns.

    Customer Answer

    Date: 01/31/2023

    Better Business Bureau:



    This letter is to inform you that Tree Solutions of Texas has carried out to my satisfaction the resolution it proposed for my complaint, filed on 1/20/2023 and assigned ID ********.



    Regards,


Tree Solutions of Texas is BBB Accredited.

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