Reviews

Review Details

• Review fromNikolay R.

  Date: 10/08/2022

  1 star
  I bought a cruise (invoice *******) on September 13th. Vacation to Go Travel Chancellor stated that covid 19 vaccinations are not required for this cruise. Also I bought flight tickets. Unfortunately, this was misleading information.
  On September 16th I received an email saying that all travelers must be fully vaccinated against covid 19. So I asked for the cruise to be canceled and for a full refund. I have called many times and they promise to fix the issue the next day, two days or a week later. Still nothing. They are considering giving me credit. I am 75 years old and I have metastasis cancer. Not sure if I can use this credit.

  Vacations To Go

  Date: 10/10/2022

  Thank you for writing, Mr. *******. At the time you booked your cruise, no COVID vaccine was required. Brazil changed their vaccination mandate after your reservation was secured, and we are working diligently with Oceania to secure a refund of your trip. We have spoken to multiple supervisors, and involved the Global Head of Communications at the cruise line. The decision to issue a refund instead of a Future Cruise Credit lies solely with Oceania, and we are advocating for you in every way we are able. The manager you spoke with last week promised to call you this week with an update. We hope Oceania will reach a favorable outcome. We know this has been a long, frustrating and disappointing process, and we truly appreciate your patience. We look forward to speaking to you soon.

  Nikolay R.

  Date: 11/20/2022

  Thanks for your good intentions. Unfortunately no one informed me of any results. I got refund from Oceania $3195.50 but spent $11894.
  For the 7 days between my purchase and cancelation and 90 days between cancellation and trip I lost $8698. I used your website and all information about this trip and cancelation policy. My email about cancelation was on September 20.

• Review fromDon’t Trust Vacationstogo

  Date: 09/08/2022

  1 star
  I have been going on VTG’s hosted Singles Cruises for
  over ten years. On my recent sailing on Celebrity Apex, we were told we “could
  not sit together in one dining room”. We were told “we had to divide ourselves
  among four dining rooms.” This was never the case in all the years of me
  sailing with VTG. As a result, this caused divisiveness, conflict and not being
  able to meet and converse with our own private group. The “Hosted Singles
  Cruises” are for those people who are Single, traveling alone, by themselves.
  The main reason to go on these cruises is to meet other solo travelers, not to
  sit by myself or be separated. I informed VTG about an unpleasant interaction with another passenger and
  to my surprise, Mr. Alan ***, President of VTG. removed me from the group,
  telling me I cannot travel with them. Mr. *** is being biased bc he is
  responsible for this. It is all his fault and this would never have happened if
  we were not “ forced” to be separated and not sit with our group in our own
  dining room. I’m very upset with Mr. *** bc he has enabled, promoted the group
  to be clique and divisive. The hosts do not do enough to include us in events
  and are always unavailable. To be honest, some of them act like they are
  passengers and on vacation. One host, Clarkson. (so called Manager) always
  partying not doing his job. Very upset over the entire situation. Don’t go on
  these hosted cruises unless you want to be in a clique!!!!!
  

  Vacations To Go

  Date: 02/03/2023

  Dear Rita, we’re truly sorry your last hosted singles cruise with us was not an enjoyable experience.
  
  During your cruise on the Apex, the group was required to split up for dinner because the dining room was not large enough to accommodate the group as a whole. On the Apex, the dining rooms are small and intentionally designed that way to encourage guests to rotate to a different dining room each night. Because this was the group’s first time on this ship, we were not aware of this beforehand and your host worked with the maître d’ to make the necessary adjustments. I’m afraid the situation was out of our control. Singles guests are allowed to dine with whomever they choose, but are encouraged to mingle and sit with new group members each evening.
  
  We’re very sorry you were kicked under the table during dinner. Your hosts were rotating between dining rooms checking on other guests at the time the incident took place and, therefore, unable to witness the incident. You made the right choice to involve the maître d’, and we’re very sorry you felt targeted or singled out by his actions. We can certainly understand why the incident was upsetting for everyone involved.
  
  Our hosts work diligently before and during the cruise to plan fun and inclusive activities and excursions for everyone onboard. They love their job and the opportunity to meet new people, see the many returning guests and encourage people to get involved, all while maintaining a safe, personable yet professional experience.
  
  We truly regret that due to multiple incidents across several voyages through the years, we will not be able to invite you on future voyages. We apologize again and wish the circumstances were different, but we wish you all the best in your future travels.

  Don’t Trust Vacationstogo

  Date: 08/02/2023

  Vacationstogo has been making slanderous and false statements about my reputation and character. VTG has colluded with Celebrity Cruises to have me “banned” from traveling with them.
  VTG has stooped so low and are vindictive. * *** * **** *** * ***** ** ****** *** ********** ********** ***** * *** ***** ******** ******** *** ****** ******* *** *** ****** ** *** ** *** *** ********* (Your Manager, Kelly, did nothing.). As I said I immediately reported the incident.. However, Mr. *** is suggesting that I am the criminal. Really!!!!!!! You got some nerve when you and your managers , failed to do their jobs. So irresponsible! It’s very obvious that both VTG and Celebrity do not take their clients safety serious. especially on a cruise ship. Now you are blaming me!
  Mr. *** “brags” that his Managers “work so hard”. That is not true. A lot of them party and are more interested and concerned I pushing, “Battle of the Sexes”. Also, There are over five hundred Facebook pictures of Clarkson, “the SO CALLED MANAGER” of VTG showing him partying, drinking, making stupid and ridiculous faces. etc. This is how a. Manager acts???????? Mr. *** you need to get serious. You need to address customer’s concerns and take them seriously. Managers are not there to party (all the time)?
  I take my unpleasant experience very serious and don’t appreciate your spreading lies . * ***** **** ** ****** **** ** *** *** ***** ** *** ***** ***** ** *** ****** ** ***** ** **** *** * ***.
  Also, VTG and Celebrity are responsible as I was never told we were ordered to divide ourselves among four dining rooms. The rooms didn’t get smaller after I booked the trip. You knew they were small so you didn’t tell me until I got on board. If I was informed, I would never have booked the trip! This terrible experience has caused me a lot of problems and I’m suffering repercussions. Thanks to you!, Mr. ***!
  TAKE RESPONSIBILITY FOR YOUR ACTIONS!!!!!

• Review fromJane P

  Date: 08/22/2022

  1 star
  They took my credit card and charged another persons vacation cruise on my credit card. $3500+ is fraudulently sitting on my card. Unable to use these funds because it is tied up. I did not at anytime authorize a charge for the amount of $3500 + for a cruise with the ****** ship company. I am sailing on the *****. *********. They claim to have initiated a refund by the other company. I have requested several times confirmation of their actions and only receive emails apologizing for the “issues”. Nothing has been resolved. I have been told it could take days, weeks or months to get my money refunded by one of their managers. They have taken no responsibility for their fraudulent actions.

  Vacations To Go

  Date: 09/12/2022

  Thank you for writing, Jane. We're incredibly sorry for the error that was made and want to assure you that it was not done with fraudulent intentions. Vacations To Go takes the security of our clients’ data very seriously, and we understand the severity of the situation and the urgency to free up the funds on your credit card as soon as possible.
  
  All charges are made by the cruise line and only Cunard has the ability to process the refund. We have requested your refund and have been working with them very closely to ensure that it’s handled as quickly as possible.
  
  It is our understanding that the refund has been completed, but I’ve asked the manager you’ve been speaking with to contact Cunard to verify the details. We apologize again for the inconvenience and frustration this has caused, and appreciate your patience and understanding while we worked with the cruise line directly.

• Review fromTeralyn P

  Date: 08/11/2022

  2 stars
  They booked us for an excursion that didn't exist!
  
  The highlight of my trip was going to be zip-lining in Ketchikan. I booked the excursion with Vacations to Go. We showed up where the shuttle was supposed to pick us up, but no one was there. When we called the zip-line company, they said they didn't even have zip-lining available at that time.
  
  They gave us our money back, but what good does that do? I didn't sail all the way to Alaska to keep my money. Instead of going salmon fishing, crabbing, canoeing, or riding a helicopter, my husband and I were stuck with a bus tour because that was the only thing left. It's infuriating! I'll never book with them again.

  Vacations To Go

  Date: 09/13/2022

  Thank you for sharing your experience with us, Teralyn. All of our shore excursions are booked through a company called Shore Excursion Group, and we're very sorry that the difficulties you experienced caused you to miss out on other exciting options that may have been available to you in Ketchikan.
  
  I've asked a manager to contact Shore Excursion Group to see why the excursion was no longer offered and if anything more can be done. We hope that despite this incredibly disappointing experience, that you were able to enjoy the rest of your cruise through Alaska. We apologize again and look forward to speaking with you.