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Business Profile

Telephone Equipment Repair

HTH Communications, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Telephone Equipment Repair.

Complaints

This profile includes complaints for HTH Communications, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 421 total complaints in the last 3 years.
    • 140 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/21/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have had service with Safelink (via Lifeline) for several years but when my phone dropped and calls began to sound muffled (after owning it for at least 4 years) and I needed a new phone the only options were for ME to buy a new one or for everyone not to be able to hear me clearly during calls. I decided to change providers to Airtalk Wireless solely because they offered a new phone (shipped within 48 hours) with sign up. This is where the nightmare began. I wanted to keep my same number so I chose to port-in the service. Immediately after I signed up and into my Airtalk account, I saw that a bait and switch had been pulled, and that the phone was out of stock and wouldn't be shipped as promised in *********************** 3-4 weeks (with no specific ETA) or longer. This was the whole point of switching companies to get a working phone so I was immediately ready to cancel the service after one of their chat **** told me they couldn't send another one and I had no other options. I immediately contacted them after I got the final confirmation that no other phone would be sent and told them to CANCEL but they still sent out a sim card with another (new) phone number but I never activated it.I sent several emails to Airtalk and they responded that my account, including number (sim), had been cancelled (that I never activated). I had hoped the nightmare was over. Unfortunately, when I signed in I saw that they were still assigned as my Lifeline provider. So, I emailed customer service telling them to remove themselves from my Lifeline. Every 2 days they send me emails telling me that they are having issues porting my old number but if I don't respond they'll assign me a new one.I found TODAY out that they told my current provider to CANCEL my service & are still holding on to my Lifeline benefits. REMOVE your company from my benefits. Airtalk is NOT my service provider. You do NOT have permission to assign yourself to my lifeline. Stop emailing me.

      Business Response

      Date: 07/05/2024

      See attached AirTalk Wireless response 

      Customer Answer

      Date: 08/06/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  

      Hello, 

      I need this case reopened. The company Airtalk HTH has been told repeatedly to remove themselves as my Lifeline provider. I never had active service after they told me the phone they would be sending in **************************** 3-4 weeks. I told them to send a phone within the promised 48 hours or to cancel. I never activated service.The problem is I have sent numerous emails telling them to cancel my service and to REMOVE themselves as my Lifeline provider.

       

      I stayed with the original provider that I had for a few YEARS but ************ keeps sending CANCEL request to my provider making me have to RE-ENROLL every  month in my only provider SAFELINK.  AIRTALK HTh They have promised me in several times that they have removed themselves only to keep sending cancellation request to my actual provider.

       

      The BBB responses were going to spam so I didn't see that Airtalk HTH had responded so I didn't respond back but this is NOT resolved in fact August 1st yesterday, after you closed the case they sent ANOTHER cancel request to my provider and I have no phone service! Please reopen this as they are not removing themselves but are harassing me , trying to bully me to use their service

       

      J *****

       


      Regards,


       

      Business Response

      Date: 08/06/2024

      See attached AirTalk Wireless response 

      Customer Answer

      Date: 09/10/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  

      [Provide details of why you are not satisfied with this resolution.]

      Regards,

      Please reopen still deactivating my phone. NOT resolved.

      *** *****


       

      Business Response

      Date: 09/10/2024

      See attached AirTalk Wireless response

      Customer Answer

      Date: 09/18/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  

      [Provide details of why you are not satisfied with this resolution.]

      Regards,


       I reactivated my phone September 9th just 8 days ago and today September 17th I found out it was deactivated again. I found out today from he ****************************** that ******** has not been my provider since June 2024 and each month that I have reactivated service (some times twice a month) the **** tell me that the system says that I cancelled the service which is a LIE and/or their was a issue with provisioning my number but that "NOW" my number is fixed and I'll have no more issues. Only for my phone to be disconnected in 1-4 weeks later. This is a nightmare. I need them to stop deactivating my account.

      ******** *****


      Business Response

      Date: 09/18/2024

      See attached AirTalk Wireless response 

    • Initial Complaint

      Date:06/21/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      on June 19 airvoice sent me a email stating they were discontinuing my data service due to not selecting a replacement plan in time. I however chose a life line plan around June 6th when they first asked me to select a new plan due to acp winding down. I also had paid for data services on June 17th which they did not honor by canceling my data on the 19th, I still had 600mb of data on that day. Now on the 20th they have disconnected my service all together. I have made several attempts to contact them and none of them have gotten me my service back.

      Business Response

      Date: 07/05/2024

      See attached AirTalk Wireless response 

    • Initial Complaint

      Date:06/21/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On May 31st I purchased a replacement device from ********************** and it was also faulty I contacted them and let them know I was unable to use it I was told to send it back for a refund so I paid to overnight it that was 12 days ago and I still have yet to see my refund

      Business Response

      Date: 07/05/2024

      See attached AirTalk Wireless response 

    • Initial Complaint

      Date:06/21/2024

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      AirVoice Wireless bought out AirTalk wireless, the lifeline provider I use. First they upgraded their network with very little warning and without sending me a new sim card so on 6/18/24 my phone service stopped working. I tried to call them and chat with them and got hung up on and stuck in an transfer loop with their chat bots trying to reach someone to talk to. I finally submitted a ticket and they silently sent me a sim card with no other contact other than a tracking number. When I got the card I put it in my phone and there was zero service in my home or around it so I decided to take my number to Boost Mobile. I put in a port request with Boost and after 24 hours it hadn't ported they told me to contact AirTalk. I have called many times. Tries their chat many times. You can NEVER talk to anybody and you frequently get hung up on. So I've submitted a total of 9 tickets and reached out on all their social media and have been totally ignored by the company the last 4 days. I still have no phone service.

      Business Response

      Date: 07/05/2024

      See attached AirTalk Wireless response 

      Customer Answer

      Date: 07/11/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  



       

    • Initial Complaint

      Date:06/20/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On May 30th I paid for a month's worth of service for $25, not only did they cut my internet off when they weren't supposed to I am now no longer able to use my phone at all. When I contacted them they informed me that due to my phone being government provided in the *** ending that that's why my service has been interrupted. I informed them that I paid $25 on May 30th this way that my service would not be interrupted. After acknowledging that my $25 payment was showing he still continued to reiterate that the reason my phone has been disconnected is due to the *** ending which is completely ridiculous. I would like you to please investigate I'm willing to call them with you guys on the phone on three way in order to prove that everything I've said in this message is true if you'd like. I have a SIM card for my new phone company on the way here today and would really just like there to be a blemish on there probably already s***** record and if possible get my money back from them

      Business Response

      Date: 07/03/2024

      see attached AirTalk Wireless response 

    • Initial Complaint

      Date:06/20/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This is a lifeline cell phone account I opened on May 9th 2024.On June 16th my account was suspended. With no notification.I have sent 26 messages over three days to customer support, and I was on hold for 27 minutes, 36 minutes and for 2hrs 26minutes. Each time I was hung up on without speaking to anyone in person. I used their AI chat four different times. Tapping the "talk to customer support" each time I tapped this option I was redirected to a different company's AI chat. Then tapping the same talk to customer support I was redirected back to the original AI I first tried. Tapping the talk to support it just redirected back and forth between these two company's. If I tapped account option I was redirected to the sign up prompt for customer validation. I responded to the multiple emails TAG mobile sent with their complaint file number. Each one saying still waiting for a response. I have medical issues and need a phone.

      Business Response

      Date: 06/21/2024

      See attached TAG Mobile's response

    • Initial Complaint

      Date:06/17/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made a purchase with them. I received a Sim card for a phone. The Sim card did not work. I bought a **** and that did not work. I tried to talk to them about getting a replacement and they refused to give it to me telling me I have to buy another **** even though what they sent me did not work. They refused to help me they keep giving me the run around saying that theyre gonna have somebodys give call me and no one called me. Its been going on for almost a week now. They just keep saying they cant help me when I ask to talk to someone over them they tell me I have to wait to talk to someone again and I have to wait for a call that isnt going to happen

      Business Response

      Date: 07/02/2024

      See attached AirVoice Wireless response 

    • Initial Complaint

      Date:06/17/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On June 1st I paid I believe around $30 for a phone plan with 10 GB of data on June 13th my data was cut off saying I exceeded the limit so therefore I have no data they're saying I use 10 gigabytes of data in 13 days so I went back to the previous months and seen that I have been only using around 7 GB of data in an entire month so they scammed me out of my internet well I needed the internet when I left the house see at my house I have Wi-Fi that I'm always connected to so I knew I would need the data so I was conned into buying more data for $25 I tried contacting the business they will not answer their phone they will not answer their email, messages nothing! no response from them at all! this is a complete disaster not business ran kind of seems just like their scam artists.

      Business Response

      Date: 07/01/2024

      See attached AirTalk Wireless response 

    • Initial Complaint

      Date:06/14/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a phone on the 5/31/2024 and my neighbor ordered the exact piece the same day she has received hers but I have yet to receive mine it said 7-10 days it's been 14

      Business Response

      Date: 06/28/2024

      See attached AirTalk Wireless response 

    • Initial Complaint

      Date:06/13/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been calling Airtalk wireless about my service being interrupted since 6/5/24 I am on a government phone plan I had been receiving text up until that day about the acp ending I called a month before to confirm it and I was told i didn't need to take any action that my service would remain on. I have been calling for over a week and they are not responding to my calls or call back number I have to use a Wi-Fi number currently because I don't have a phone and can't afford a phone plan I need my phone back on asap I have a child and need my phone.

      Business Response

      Date: 06/27/2024

      See attached AirTalk Wireless response 

    HTH Communications, LLC is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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