Complaints

This profile includes complaints for HTH Communications, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  HTH Communications, LLC

  9918 Brooklet Drive Houston, TX 77099

• 

  Airvoice Wireless Express, LLC

  2425 Franklin Road Bloomfield Hills, MI 48302

• 

  TAG Mobile, LLC

  1330 Capital Pkwy Carrollton, TX 75006

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/25/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  when i ordered the trial it supposed to be 30day and the sim card was to be shipped via fed ex two day both are lies they shipped via ****** and its only how ever many days left when you receive the sim card i would like to make sure they don't lie to anyone else and continue to falsely advertise this to new customers

  Business Response

  Date: 07/10/2025

  Please see attached the response from AirVoice Wireless. 

• Initial Complaint

  Date:06/16/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went online to get myson a free government phone this company came up stating it was a government company and they stated he had to pay 25 for the phone because he had a free phone before so he had to pay for a new one they not only charged for the phone they charged 53. For a plan that was supposed to be a free government phone i want my money back for the phone and the monthly charge they also don't answer their phone as I called and was on hold for more than an hr. No one answered this is false advertisement as it's not a free government phone.

  Business Response

  Date: 06/27/2025

  Please see attached the response from AirTalk Wireless. 

• Initial Complaint

  Date:05/30/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchase a iPhone 7 from airtalk wireless. I sent in picture and videos an videos and still having a hard time. I asked for a refund than I was told I'll have to pay for shipping and that's not fare to me as customer. I spoke with an agent 05/29/25 and was told they will send me a replacement and a shipping label for the damage from I was sent and will receive an email. Today 5/29/25 I have not received an email and contacted Airtalk Wireless and the new agent saying I can't get a replacement even though the agent from 5-29-25 said i could. I tried calling the hone number a few times and I on hold for almost and hour before the phone hangs up

  Business Response

  Date: 06/10/2025

  Please see attached the response from AirTalk Wireless. 

• Initial Complaint

  Date:05/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recieved a phone from Air talk wireless and it does not work properly I am having trouble answering calls and I am unable to set up my own personal voicemail I have messages in tghe phone I can not retrieve the phone is 2 small I am disabled and can barely see anything I cant push the screen to open certain apps I have tried to email them call them and was on hold for over a hour then it disconnected my I need a replacement phone that works please and thanks

  Business Response

  Date: 05/30/2025

  See attached AirTalk Wireless responsee 

  Customer Answer

  Date: 06/02/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  
  

  I have sent payment to the link to recieve a new phone this company cant not **** me because the phone they sent does not work properly I wish I could afford a phone from a american operated owned company I cant get these guy on the phone and i am still waiting on my phone to be sent please please please help please

  
  
   
  

  Business Response

  Date: 06/04/2025

  Hello *****,   My name is ******** and I will be help assisting you with this matter. Upon further review, I understand that you have encountered some issues with the A56 device you received on April 14, 2025. I would like to inform you that I have examined the usage records from April 14, 2025, to May 31, 2025, and they indicate talk, text, and data usage. Additionally, our records show that two other devices have been utilized starting on May 23, 2025. As the previous agent inquired about the specific issues you are experiencing with the device, I understand you mentioned that it has stopped functioning. Could you please clarify whether the device no longer powers on? Were there any error messages displayed on the device? I would appreciate it if you could provide detailed information regarding the specific issues you are facing with the device.   We kindly request that you provide a screenshot of your order confirmation regarding the device purchase you mentioned, as our records do not indicate any such transaction. While we acknowledge the email you received from ******, please be advised that the tracking information associated with that email pertains to your initial order for the A56, which was delivered on April 14, 2025.   Should you require a replacement device, please find below the options currently available to you. *** style="color: rgb(19, 19, 23); line-height: 18pt;">You may acquire a replacement device by visiting ************************************************* ************ *** style="color: rgb(19, 19, 23); line-height: 18pt;">A brand new A67L replacement device is available for purchase at a cost of $35. ************ *** style="color: rgb(19, 19, 23); line-height: 18pt;">Alternatively, a standard model replacement device can be obtained for $25; please be advised that selection of the specific device will not be permitted. ************ *** style="color: rgb(19, 19, 23); line-height: 18pt;">You are welcome to utilize your existing SIM card in an unlocked, compatible device.************   Please let me know what option best suits you.   Thank you.   Ticket ID: ****** Assigned agent: *******

  Customer Answer

  Date: 06/04/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  
  I had the hardest time using that phone it took almost 15 minutes to dial and number and make a call and again I repeatly tried to reach out to you all about this matter if you can see I made calls then you several times see how many calls I attempted to make to your company repeatly over and over each day sent text chats for a replacement phone 7 days in a row my case manager was next to me two days out of the first to weeks i suffer from mental health and had several episodes using or trying to use the phone and it had my case manager and his boss concerned they tryed calling also it wasnt until I filed a complaint  with BBB that we found out you all actually have a staff  and  also all of a sudden a bunch of emails all of a sudden after half my family and case manager his supervisor repeatly tried to reach this company within the time frame for a replacement phone because I am disabled a no inccome **** client and r funding has been cut so it was manadatory for the replacement phone my daughter held on over  hr and the phone just ended the call on its own this is terrible customer service for a program specif to us ********** folks and it causes so much anxieity trying to deal with this company and maybe you all need to review the documents that qualify you all for the lifeline program everyone cant deal with mental health and disabled folks and should not be carriers recieving contracts to provide service for us and I still have no phone
  
  
  ***** ******
  
  Regards,
  
  
   
  

  Business Response

  Date: 06/10/2025

  See attached AirTalk Wireless response 

• Initial Complaint

  Date:05/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an iPhone SE 3 from AirTalk Wireless for $100. The device was defective (microphone does not work). I returned it under warranty and requested a different replacement device.They sent back the same phone, with the microphone still non-functional. After weeks of delay, they now refuse to offer a resolution unless I pay out-of-pocket shipping to return their defective product for refund or replacement.I consider this deceptive business practice and a breach of warranty. I have documentation, proof of the defect, and records of their refusal to honor federal warranty laws.Desired outcome:Provide me with a different working iPhone SE 3 at no additional cost, OR Refund the full $108.59 without charging me return shipping.

  Business Response

  Date: 05/27/2025

  Please see attached the response from AirTalk Wireless.

  Customer Answer

  Date: 05/30/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  
  ***** ********
  ************************
  ************
  May 30, 2025
  
  Better Business Bureau
  RE: Complaint #******** - Response to AirTalk Wireless
  
  To Whom It May Concern,
  
  This is my response to AirTalk Wirelesss letter dated May 21, 2025, regarding BBB complaint #********* Their letter contains multiple inaccuracies that I must address. Below, I correct their claims and request immediate resolution.
  
  Response to AirTalks Claims:
  1. Notification sent via email on May 14th - Correct, but the email requested sensitive data (DOB, SSN) without explaining why, raising security concerns. I complied via email after verifying the request.
  2. Customer declined verification - Partially correct. I declined to provide DOB and SSN over the phone on ****** due to scam concerns but verified via email to proceed.
  3. Return label already issued - Misleading. AirTalk initially refused a label, claiming it wasnt covered under warranty. I spent nearly two hours citing federal warranty laws to get it on April 26, 2025.
  4. Refund of $108.58 processed May 20 to ********************* and concerning:
     - My name is ***** ********, not Mr. ****** I didnt authorize a refund to anyone else.
     - As of May 30, 2025, I have not received any refund.
     - **** tracking (9302 0205 8620 0001 2594 71) confirms delivery to AirTalk on May 22 at 10:54 AM.
     - The Mr. ***** reference suggests my refund may have been misdirected, requiring investigation.
  5. Device inspected, fully functional, re-shipped May 9 - Incorrect:
     - I requested a replacement, but AirTalk returned the same defective phone (same serial number) with a broken microphone.
     - No inspection results were provided, and the issue persists, indicating no or inadequate inspection.
  6. Device purchased April 18, shipped April 22 - Correct, but this doesnt excuse mishandling a defective device.
  7. Return label issued April 26 - Correct but omits the effort I exerted to secure it after AirTalks initial refusal.
  8. AirTalk is committed to assisting - Inconsistent with my experience:
     - Wait times exceed one hour with frequent transfers and no resolution.
     - Representatives lack authority, and supervisors argue against warranty obligations.
     - **************** rejected my RMA despite confirmed delivery.
     - This has left me without a phone for weeks, causing missed professional communications.
  
  Summary:
  AirTalk has failed to honor warranty obligations, mishandled my return, and provided misleading information. The device was returned (confirmed delivered May 22), but no refund has been issued. The Mr. ***** error suggests possible mishandling of my funds. Returning the same defective device despite my replacement request reflects negligence. This process has been frustrating, requiring me to navigate unsafe verification practices and spend hours chasing a resolution.
  
  Requested Resolution:
  1. Immediate full refund of $108.58 to ***** ******** with payment confirmation.
  2. Written clarification on Mr. ***** and any misdirected refund, with corrective actions.
  3. Acknowledgment of warranty violations and return mishandling.
  4. BBB documentation marking this complaint unresolved until the refund is verified.
  
  Next Steps:
  I have fully cooperated despite significant obstacles. If unresolved promptly, I may escalate to the ***, Ohio Attorney General, and ************************************, and explore legal remedies, given AirTalks pattern of poor service seen in other BBB and online complaints. Please contact me at ************************ or ************ to confirm resolution.
  
  Sincerely,
  ***** ********
  

  Business Response

  Date: 06/05/2025

  See attached AirTalk Wireless response. 

  Customer Answer

  Date: 06/26/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  
  To the Better Business Bureau Dispute Resolution Team,
  This letter serves as my final response to AirTalk Wireless's communication dated June 12, 2025, concerning the above-referenced complaint.
  
  1. Acknowledgment of Refund
  I confirm the receipt of a refund for $108.58. However, it is crucial for the record to show that this resolution was preceded by significant and unnecessary complications. The refund was only processed after I received conflicting information, including a previous official statement to the BBB that the refund was issued to a "Mr. ****** and a reference to a credit card not associated with my account. The refund was completed weeks after AirTalk Wireless confirmed receipt of the returned device on May 22, 2025.
  
  2. Correction of False Claims Regarding Device Functionality
  AirTalk Wireless continues to assert that the returned device was "functional." This claim is factually incorrect.
  The device was returned to me with the identical defect it had when I initially reported the issue: a non-operational primary microphone that prevented its use for phone calls. No repair was performed, and the returned item was the same unit, verified by its serial number. A refund was only granted after extensive time spent with customer support, an escalation to a supervisor, and my insistence that the company honor its obligations under federal warranty law, which was initially dismissed.
  The claim that the phone was functional is a misrepresentation of the facts. This suggests a severe deficiency in their inspection process or a deliberate attempt to avoid accountability for a defective product.
  
  3. Summary of Service Failures and Impact
  The mishandling of this case resulted in considerable personal cost:
  I was left without a functioning phone for over a month.
  The issue required multiple hours of my time in communication with support representatives.
  I was forced to repeatedly argue for the application of standard consumer warranty protections.
  This process was unduly arduous and would not have been resolved without my persistent efforts.
  
  4. Conclusion
  While I now consider the financial aspect of this complaint closed, I request that this full rebuttal be permanently attached to the complaint record. It is vital that the record accurately reflects the company's provision of a defective product, the subsequent false claims about its condition, and the unacceptable level of customer service provided.
  Thank you for your attention to this matter.
  
  Sincerely,
  ***** Timmonds 
  

  Business Response

  Date: 07/03/2025

  See attached AirTalk Wireless response. Mr. ******** requests that his rebuttal to AirTalk Wireless response be noted on his complaint. 

• Initial Complaint

  Date:05/12/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello. I've experienced being told a lie by the Airvoice phone service company as their attempt to avoid paying me a $30 refund. On April 28th, 2025 - my old phone's Airvoice service was cut off. According to Airvoice's customer service, this had to be done in order for me to receive the $30 refund. However, Airvoice has claimed that I used "approximately 130 talk minutes" between April 28th and April 29th, and claims that this is the reason why they've refused to give me my refund. To reiterate - my old phone's Airvoice service has been completely cut off and unusable since April 28th, making this statement entirely incorrect. I've contacted them twice in this regard, and they appear to have ignored my *********** greater detail - They refer to this concern as "Refund request AAV171709424337" - with the Ticket ID: DKNURD.I was supposed to receive a refund of $30 within 7-10 days after April 28th, 2025. This was because I purchased a 1 GB - 3 month plan in order to be able to buy a phone at a special discount price (the phone in particular is the Moto One 5G Ace for $9.99). However, I was not aware that the special price was available only if I got the Moto One 5G Ace on its own new phone service line - with a new phone number. I chatted Online with an Airvoice customer service representative within the hour of the $30 1 GB - 3 month plan purchase, and I was told that in order to receive the $30 refund, my old phone number and the Airvoice phone service had to be deactivated. I agreed and went through with the process. However, at 12:18 A.M. on May 8th, 2025 - I was told by Airvoice that since I used "approximately 130 talk minutes" between April 28th, 2025 and April 29th, 2025 - I would not receive my $30 refund.Since my phone service was cut off within the hour of the $30 purchase, it is impossible for me to have used "approximately 130 talk minutes". between April 28th, 2025 and April 29th, 2025.

  Business Response

  Date: 05/20/2025

  Please see attached the response from AirVoice Wireless. 

  Customer Answer

  Date: 05/21/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  
  I do not "believe" that there was no usage between April 28th - April 29th, I Know that I did not use "approximately 130 talk minutes" between those dates and ever since (with the previous phone). This is because I was under the assumption that the previous phone was completely turned off, and the fact that I have other ways to communicate with others if I must (such as through my Mother's home phone).
  
  I have screenshots of the conversation between me, ***** from AirVoice Wireless and ******* from the "Executive Escalations Team" of AirVoice Wireless. Initially - I was told that I wouldn't receive any refund, hours before it was supposed to be received. It was only until I spoke about this lie that a partial refund was to be issued. ******* stated "the system did not successfully complete the cancellation of your account, which is why you were able to continue utilizing the service from April 28, 2025, to April 29, 2025." So not only did I assume my phone was completely turned off and have other means of communication, AirVoice Wireless appears to believe in their system that is unsuccessful at cancelling phone service rather than what I'm truthfully stating.
  
  Since AirVoice Wireless appears to be adamant in this regard, may I ask to hear my alleged phone call or phone calls in which I've used "approximately 130 minutes of talk time" between April 28th, 2025 and April 29th, 2025? If so, may it be sent as a file through here so that the BBB can keep it in record between these messages? Also, may I ask why an exact number of "talk minutes" along with seconds allegedly used aren't disclosed to me?
  
  Overall, I would like one of three different things from AirVoice if possible. Either to hear my alleged phone call or phone calls between April 28th, 2025 and April 29th, 2025 (as a file through these messages sent between us and the BBB), the remaining $10 of my full refund or an admission that the accused information of me using "approximately 130 talk minutes" is incorrect. Thank you.
  
  Regards,
  Te'Airr Bold.
  

  Business Response

  Date: 06/06/2025

  See attached AirTalk Wireless response 

  Customer Answer

  Date: 06/09/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  
  Although AirVoice clarified that I won't receive the remaining $10 taken from me, they ignored the question I asked regarding my supposed "130 minutes of talk time" usage. I'd like to ask - once again, may I hear my alleged phone call or phone calls in which I've used "approximately 130 minutes of talk time" between April 28th, 2025 and April 29th, 2025? If so, may it be sent as a file through here so that the BBB can keep it in record between these messages? Thank you.
  
  Regards,
  Te'Airr Bold
  
   
  

  Business Response

  Date: 06/11/2025

  AirVoice Wireless will not be providing historical records through the BBB portal; instead, records will be emailed directly to the subscriber.

  Customer Answer

  Date: 06/11/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  
  [AirVoice claims that they do not retain phone call recordings and have decided to send me a supposed log of "usage records" through email. It looks as if it's created in a program such as ********* Word. I've decided to provide the "usage" records here.
  The records claim that I allegedly called the phone number of my fiance (number starting with 732) for a total of 113 minutes on April 28th, 2025, and then called AirVoice (the number beginning with 707) on April 29th, 2025 for a total of 25 minutes. Instead of the alleged "130 talk minutes" AirVoice claims I used, it's Now claimed as a total of "138 talk minutes" instead, and most importantly - the dates provided are Incorrect. Although I did call AirVoice for a total of 25 minutes (which resulted in no one answering my call), the call was made on April 28th, 2025 - not April 29th, 2025 - as claimed on their "usage records". I made this call because of the initial issue of the new phone deal. According to the photos provided, my old phone shows that the phone call to AirVoice was made 46 minutes before I was able to contact AirVoice through online chat - the chat which I asked for a refund and was given more clarity as to how I could get the deal for a new phone (Screenshot_20250428-204901_Firefox.jpg).
  To add on, according to the photos I provided - there is No history shown of a phone call between me and my fiance on April 28th, 2025. On April 27th, 2025 - me and my fiance had a phone call which lasted 1 hour and 52 minutes and 1 second, which may be the "113" minutes of talk time AirVoice appears to be confused about. After reviewing the usage document provided by AirVoice, it appears that their dates are incorrect. This also appears to be the case regarding the ***** and "DATA" records shown, however - the last text I sent my fiance on April 28th, 2025 was at 6:59 PM, a little more than an hour before I signed up for the new phone deal by AirVoice. I provided a picture to prove this as well. All of the photos I've provided are pictures of my old phone, screenshots from my old phone and one screenshot from my current phone to prove the call logs from me and my fiance.
  It appears that AirVoice has their dates confused. Although I am still very disappointed, if I could receive an apology from AirVoice regarding this misinformation and acknowledgement that I Did Not use "approximately 130 talk minutes" or what's now considered to be "138 talk minutes" between April 28th, 2025 and April 29th, 2025, I'd appreciate it.]
  
  Regards,
  Te'Airr Bold

• Initial Complaint

  Date:05/05/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After I purchased an **** with this company, they sent me a QR code to scan and install on my phone. However, after multiple attempts I have not been able to scan the code because it is unreadable. Even after I reached out to the company directly and told them of my issue, they refused to respond.

  Business Response

  Date: 05/16/2025

  Please see attached AirTalk Wireless response. 

• Initial Complaint

  Date:05/02/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Because of the know data leak I've been hacked twice, had to cancel my debit card twice because of unauthorized charges, bought and paid in full for to phones. I purchased the 2 phones from their web site. I pay my bills online with my phone since I don't have a computer. My time dealing with this is worth something and I explained that on the desired resolution part .

  Business Response

  Date: 05/15/2025

  Please see attached AirTalk's Wireless response. 

• Initial Complaint

  Date:05/01/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Airtalk Wireless the subsidiary of *** is playing games not acknowledging my port out request and they have several complaints online about this exact same issue the representative ***** I talked to was very rude disrespectful argumentative and did not use proper grammar I cannot call in because my number has been disconnected because I requested the port out information this is something the company automatically does prevent you for getting in the necessary information you need.Attaches a chat transcript in PDF format I've been trying to get my number ported it out since April 25th ************************************************ excuses and they have delayed TracFone Wireless porting in they sent them a delay instead of immediately letting go and releasing the number this is a terrible bad habit of air talk wireless and this needs to be corrected immediately

  Customer Answer

  Date: 05/02/2025

  Mr. ***** ******* is my full name.

  Business Response

  Date: 05/16/2025

  Please See Attached

• Initial Complaint

  Date:05/01/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business is a phone company that seems to be fraudulently. They never pick up their phone no matter what day or time theyre called and it is very concerning

  Business Response

  Date: 05/15/2025

  Please see attached AirTalk's Wireless response.