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Find a Location

First Cornerstone Group, LLC has 1 locations, listed below.

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    Business ProfileforFirst Cornerstone Group, LLC

    Real Estate Investing
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    8 complaints closed in last 3 years

    3 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 10/31/2015

    Years in Business: 19

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Overview

    This company provides training for Real Estate Commercial Investment.

    Business Details

    Location of This Business
    14825 Saint Marys Ln Ste 260, Houston, TX 77079-2991
    BBB File Opened:
    3/3/2006
    Years in Business:
    19
    Business Started:
    6/10/2004
    Accredited Since:
    10/31/2015
    Business Management
    • Mr. Lance Edwards, President
    • Ms. Kim Fox, Acquisitions
    • Mr. Client Care
    Contact Information

    Principal

    • Mr. Lance Edwards, President

    Customer Contact

    • Mr. Client Care
    Additional Contact Information

    Fax Numbers

    • (713) 476-0296
      Primary Fax

    Email Addresses

    Customer Complaints

    8 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    05/02/2023

    Complaint Type:
    Product Issues
    Status:
    Answered
    On 1/23 I received an email from Lance ******* regarding a webinar on how to get started in Small Apartments. A few days later a representative from Lance's called and told me that he noticed that I had watched the webinar and I hadn't participated in the offer. I told him I couldn't afford it and he said that this special offer would be withdrawn soon and when do I think I'd be ready to purchase the course. I told him I didn't know. Anyway, I continued to get about three or four more calls, at two week intervals, from different representatives wanting to know if I was ready to purchase the course. I found it amazing that the offer would be rescinded soon, but weeks later they're still trying to get me to purchase the On the last call I told the representative that I still couldn't afford it and I was informed that I could make payments. That info was also given on the webinar, along with the ability to return the package in 30 days.I then decided after all these calls to try the program out and return it within the 30days, because I know that I wouldn't be able to afford 5 payments of $599 every 30 days. As a matter of fact, after I made my first $599 payments I had a few bounced checks that month. So I knew I had to return the product within that time frame. I then purchased the course on 2/3/23 and made my first payment of $599. On 2/27 I called the representative that had actually taken my payment and sent me my welcome email. I told her I wanted to cancel and she told me to send an email to client care. I did, she responding by send me instructions on how to return the materials. Shortly after I had mailed the package I received an email from the admin stating that my return and refund did not go through because I had attended the 3 day Virtual Boot Camp on 2/16-2/18.. Now, not once was this mentioned by the person who I first reached out to when I notified her of my cancellation. Also, she was the one who initially scheduled the 3 day Virtual Boot. Camp. They did returned the package back to me, for which, I will gladly return again and get my refund. I'm here, a retiree, on a budget with bills piling up. I can't afford to lose my $599.
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    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Carroll M

    1 star

    04/18/2024

    On February 19, 2024 I emailed Monique ***** with Lance *********  “ Stating I had attended the boot camp and it was great. Unfortunately I wasn't able to stay to the end of day 3 class. To Receive the FREE software to calculate the numbers of the properties one will be making offers on. And the other materials Lance Edward was mentioning during the 3 day classes”. Nevertheless I had not received the documents that I requested or heard back from Lance ******** team on this very important subject matter. Until the 26th of February 2024 After I send them another email stating. “Good evening, Lance and Cathy, I hope you are doing well. I still haven't received the link for the additional service for attending the 3 day bootcamp. To use the software for submitting offers for small apartments. And on the Feb 26th 2024 Cathy, in Client Care with Lance ******** * responded. “ We have sent the instructions on how to access the software and Deal Finder tab to submit deals. To start submitting deals, you can access And on March 1st 2024 I send another email to Lance ********* To inform him and his team that I am very not satisfied with the response I have received looking for help with getting a coach for helping me level my real estate business with getting small apartments. I send in my inventory work sheet. 2 weeks ago. This is the reason I am demanding to receive a total refund of 3 payments of $599.00 I been misinformed about the program concerning Lance ******** small apartments program giving me disinformation and not delivering products and services! I received a email from Cathy, in Client Care that I was not entitled to a refund do to me watching the 3 day bootcamp Webinar”. . I'm disable, on a budget I can't afford to lose my $1,797. For Lance ********  and his team Over promising and under delivering! I am demanding a refund to be totally satisfied with settling this matter!

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