Reviews

Review Details

• Review fromJessica G

  Date: 07/29/2024

  1 star
  DO NOT WASTE YOUR MONEY! The worst customer service I have experienced in a very long time. Sure they give you the warm and fuzzies so you will pay them $70,000 for a brand new vehicle. But when the vehicle is a mere 6 months old and the touch screen (which controls pretty much everything) goes out - don't bother to reach out. They don't care about your issues, they have no intention of providing any sort of service - the warm and fuzzies quit as soon as the check cleared.
  Wouldn't recommend this place to anyone that doesn't enjoy lighting your money on fire and watching it burn. Buying a vehicle here is about the same.
  10 out of 10 - would not recommend to my worst enemy. If I could give negative stars I would.

  Tommie Vaughn Ford

  Date: 01/30/2025

  We initially reached out to her to figure out her concern and offer Pick up and delivery(PDEL) to bring the vehicle in to get the repairs looked at further. In doing so she showed signs of frustration and demanded a loaner vehicle. I told her that we had one available for her and was able to schedule a date and time for her to bring the vehicle in because she rejected to PDEL offer. After the date was scheduled we held aside a loaner for her for roughly two weeks, calling her every other day or so, to see when she would bring her vehicle in. Thus she never showed up and when she did answer to phone she gave excuses on why she could not come in. So we took her name off of the loaner and moved on.

• Review fromNatalia K

  Date: 07/21/2024

  1 star
  DO NOT GO to this place. I would give this place a 0 if i could! I had absolutely horrible experience with the service department. They will waste your money and time and they won't take responsibility for it. It's not a problem for them to find a justification why things didn't work. After several visits of mine due to the same issue of AC they finally told me that they diagnosed it, I paid nearly $1300 and it didn't fix anything. I ended up talking to a service manager Jeremy ******. He promised to help and next thing i know i am receiving a call that they diagnosed my car and fixing it would cost me another $3000. I literally had 4 or 5 visits prior to this last visit (i lost count of my visits) and they couldn't diagnose my car. It was their job to diagnose it properly and tell me that repair would cost me $4000 plus. I deserved to know that so I could make an educated decision. I am a single parent (they knew from the start). I also have lots of medical expenses. I begged Mr. ****** to refund my $1300 because it’s practically nothing for Tommie Vaughn but it’s LOTS of money for me. It’s not my fault that Tommie Vaughn couldn’t diagnose my car properly, If I had known that it would cost me $4000 I wouldn’t pay anything at all. I would just buy a new used car because my car is 2013 Ford Cmax.
  his response was completely cold blooded and inhumane. He said: “ I am sorry to hear that but we can't refund your $1300. Sometimes we need more than one visit to diagnose the issue. If you decide to fix it we can count $1300 for it and that way you will pay less but we can’t refund anything. Also we can’t guarantee that after fixing it AC will work. It’s an old car. We can help you with buying a new car if you want.”
  By the way they appraised my car for $2000. Can you imagine? They wasted my $1300. They wanted me to spend more while they told me that my car doesn’t cost more than $2000.
  I also emailed their Customer Service but haven't received even acknowledgement.

  Tommie Vaughn Ford

  Date: 07/25/2024

  Notes from my staff:
  May of 2023
  DIAGNOSE AC SYSTEM. NO FREON. LEAK TEST.
  INSPECT AC SYSTEM. NO LEAKS FOUND. VACUUM AND LEAK TEST,
  PASS. RECHARGED FREON. TEST DROVE. LET SIT 23 HOURS. TEST
  DROVE. REINSPECTED FOR LEAKS. NONE FOUND. CUSTOMER WILL
  MONITOR. We charged $175 check out fee only.
  Oct 2023 she brought it in but could not leave the vehicle to have checked so it was closed as no work done.
  No charge.
  March 11th 2024 FOUND MONIFOLD A/C LINE LEAKING FREON.
  REMOVED AIR INTAKE AND BOX TO ACCESS, REPLACE A/C LINE,
  VACUUM AND CHARGE TO 21OZ, A/C IS COOLING PROPERLY AT THIS
  TIME. $1163.45
  May 10th Check A/C and found evaporator core leaking. I explained that the car is 11 years old and parts are going to fail.
  We provided an estimate to replace the evaporator core and she declined the repair. She came back a few days later with a friend to discuss her options. She threatened me to ruin me on social media if I didn’t fix her car for free. I explained that type of behavior was not acceptable and she left my office. I explained the situation to her friend and offered a few
  Solutions for her situation. I offered to reduce the estimate to replace the evaporator core by the amount she paid for the hose replacement even though the hose needed to be replaced regardless. I also had Jose appraise her vehicle to see if trading in would be a better option. I suggested the later due to the value of her vehicle compared to the cost of the repair.
  Her friend agreed as well. Jose said the car was only worth about $500.00 due to the extensive body damage but he would put $2000.00 in it if she traded in with us for a used vehicle. She declined both offers and left.

• Review fromCindy L

  Date: 12/05/2023

  1 star
  THESE PEOPLE ARE LOW LIFE THIEVES! REPLACED A FUSED. SAID THEY REPLACED A WIRING HARNESS. IT WAS NOT REPLACED. CHARGED US ALMOST A $1000 . HAD TWO PLACES CHECK TO SEE IF THE HARNESS WAS REPLACED. IT WASN'T. THEY NEED A -10 REVIEW. NOTHING BUT THIEVES!!!

• Review fromAva W

  Date: 10/24/2023

  1 star
  I would give this place a 0 if I could! Don’t spend any money or time at this business! I bought my new ford truck in Austin and took it to Tommie V. For service. I will NEVER go back and here is some of the reasons why….My calls were screened and I NEVER got any updates or return calls from the service department or my specific service provider(Elizabeth).I scheduled an appointment for Monday morning and I was told I would be getting a call to let me know what they found. I call at, I believe, 3pm, and Elizabeth is already gone for the day and there are no notes... I was told to call back the following day, so I did. Again No call, no one said the shop is behind and can't get to it for 3 days, or advise me I should get a rental. Next, I call Elizabeth EVERY SINGLE DAY and she called me back ONE time to notify that nothing is wrong with my truck. I advise her to tell the person to ROLL Down the Window because you CANNOT miss the grinding/squeaking noise...as well as it would be appreciated if the plastic part under the driver side tires could be put back in place...after MULTIPLE calls to Ms Bell and no response my boyfriend calls twice and she magically picks up the second time and immediately says hello they can't find anything wrong and they can't hear the squeaky grinding noise you are talking about. I called again to tell her that I expect someone to ride in my truck with me on Thursday and to,again, call me back. She never called...again. I finally decided that the dealership nor Elizabeth bell knows how to conduct business. I went to just go pick up my truck because obviously they had no plans on helping me. When I went to the dealership I was furious! Elizabeth was no where to be found, I checked my odometer and I was right as the miles were the same as I dropped it off and the fallen plastic piece was untouched and still hanging down! I don’t want other people to experience what I did.

• Review fromMissy G

  Date: 06/20/2023

  1 star
  Good at Selling. Horrible at Service. Took my Bronco in on 5/20/2023. The path I took to checkout did not have any 3% credit card signs. At checkout the service person KC pushed all the buttons on the credit card machine and turned to me to sign. I signed and left. When i got home, I realized there was a 3% Fee. I went back shortly after, because the issue with my brakes was not fixed and worse. Jeremy Wilson, the service manager gave me his card and told me to email him and he would refund the 3% undisclosed fee. It has been 19 days and 3 emails, and he has not even responded. To make matters worse, my vehicle still has issues. They need to properly disclose this fee. I could have used check or debit. They NOW have numerous signs up and hopefully the service reps are not pushing the buttons still on client's behalf. 1 star for Service and 1 star for trust. This place is shady.

• Review fromBryan B

  Date: 12/28/2022

  1 star
  My 2021 Ford F150 truck is still under factory warranty. Has been at Tommie Vaughn for almost 2 weeks now. I still have not heard from anyone regarding the diagnosis. I have left voicemails with the service department, no response. I am very disappointed in how they treat their customers after the sale. I wish I could give less than 1 star.

• Review fromNicole M

  Date: 12/20/2022

  1 star
  We dropped our truck off almost 6 weeks ago for a transmission that we were told by another auto shop was covered under a recall. Almost 6 weeks later, Tommie Vaughn has STILL not even diagnosed our truck. At no time have they offered a loaner, or even called us with an update. I have called half a dozen times and no one can explain why our truck has not been seen and we are just told to keep waiting. This is the worst customer service I have ever experienced at a dealership or service shop.

• Review fromSandra L

  Date: 10/26/2022

  1 star
  DO NOT TAKE YOUR VEHICLE TO THIS FORD CAR DEALER!
  
  I received a letter from Ford informing me that my car 2010 Ford Fusion Hybrid had a re-called and I needed to drop off the car to a Ford dealer for Air Bag repairs.
  I decided to take the car to Tommie Vaughn at 1201 N. Shepherd Dr. Houston TX 77008 to repair the re-call issue because the car started to shut down unexpectedly while driving.
  The car dealer called and informed me that the airbag recall issue was fixed, and what repairs were required to stop the car from shutting down and recommend additional maintenance for better car performance, so I agree to have the additional maintenance offered. One of the maintenances offered was to flush the radiator, I shouldn't have NEVER agreed for the radiator to be flush as the mechanic broke down my car completely. On Sept. 23rd, 2022, I pick up the car per the car dealer it was fixed and ready. 3 weeks pass by when the car started to smell like something was burning, well the car overheat. When I check the car motor, I notice the car water container that goes to the radiator had no water. After adding water and antifreeze to the tank and radiator car dealer suggested dropping it off so it can be checked. The next day I get a call from the Service agent informing me that a hose had busted because it was old and rusty. I keep asking myself how to come the mechanic didn't suggest the hose be replaced when he did the radiator flushing! Because I need to go to work, I just agree to pay $575.96 to have the hose replaced. On Sept 23, 2022, I pick up the car from the dealer and as I was exiting the car dealer, all the lights on my dashboard turned on!! I go back inside the car dealer and inform the Service agent that all the dashboard lights are ON and looks inside and ask him to go home and bring the car the next day as the car dealer was about to close. I get home and raise the car hood to check the motor and water level and to my surprise, the car had no water. The next da

  Tommie Vaughn Ford

  Date: 10/28/2022

  This vehicle came in on 09/21/22 (miles: 172,744) with the complaint of the check engine light and wrench light coming on along with 3 recalls. Our technician diagnosed the issues as a throttle body issue
  as well as an oxygen sensor causing the wrench and check engine light to come on. The technician also made recommendations of replacing the spark plugs, fuel induction service, fuel injector
  service, wipers blades, and a coolant service for maintenance. Once complete the vehicle was test driven and returned to the customer. The customer brought the vehicle back on 10/17/22
  complaining of a coolant leak (miles: 173,702). We diagnosed the vehicle and found a heater hose leaking. We replaced the heater hose plastic connector and let the customer know the vehicle
  was ready. When the customer came to pick the vehicle up he stated there were now lights on in the dash that were not on when he brought it in. These lights were for the traction control and
  brake system. We informed the customer that the lights were on when he brought the vehicle in and we documented via picture during the write up process. He took the car home but called back
  the next day saying the coolant reservoir was empty. We dispatched our Mobile service to check the vehicle. The customer was complaining about the brake light and traction control light on so the
  service manager agreed to tow the vehicle in and diagnose these lights at no charge to the customer. To resolve the coolant low level issue the technician bled the coolant system to make sure all of the air was out. The technician diagnosed the traction control and brake light issue and found an internal failure in the anti-lock brake Hydraulic Control Unit. We presented an estimate to the customer and the
  repair was declined. This vehicle is a 2010 Fusion Hybrid with 173K miles on it. The HCU failure on these vehicles is very common. As we have stated to the customer several times we will assist
  financially with the repair but we did not cause the issue and will not cover the repair 100%. We have pictures taken at write up of all of the lights on in question. We also reached out to Ford Motor Company
  and asked for assistance, but Ford stated it was outside of their guidelines for assistance.