ComplaintsforTommie Vaughn Ford

• Initial Complaint

  03/04/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  January 29 - 2024 I took my car to the shop for repair. I still don't have my vehicle. They said at first it would be completed 2/28/24 but then they've been saying it would be done Thursday 2/29/24 then Saturday 3/2/24. I went in person Saturday 3/2/24 and they assured me it would be completed today Monday 3/4/24, but when I called I get sent to voicemail. I'm trying to get my car back and have had no luck getting in touch with them. They are ignoring me. I called enterprise to get help to contact the body shop and they replied to them immediately (while I was on hold with enterprise). This is ridiculous.

  Business response

  03/22/2024

  The customer picked the vehicle up on March 5th.

   

• Initial Complaint

  12/09/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  They changed my oil on my 2008 Ford ranger and left the oil filter loose I lost 4 quarts of oil I spoke to Liza she said there was no way I could loose 4 quarts of oil and had an employee clean the bottom of of my truck of the oil that leaked out from from the loose oil filter which was done September of 2023 I asked her for some type of document on was was found and done she refused my request on my return visit on December 8 2023

  Business response

  01/09/2024

  The customer called and said he had noticed an oil leak and took it to another shop and was told he was missing 4 quarts of oil. Customer brought the vehicle to us to have inspected.  We had a technician inspect the oil level when vehicle came in and the filter was a little loose but the oil level was good. Technician made sure that there were no oil leaks of any kind. Customer asked for something in writing but due to finding oil at the accurate level at the time I could not provide him with any kind of written report. Everything checked out as it should before the customer left.

  Customer response

  01/10/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  
  
   
  

• Initial Complaint

  11/01/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I called Tommie Vaughn in June regarding a hard shift. They said I had to get in line for the transmission department at which time I took my car on 6/13/23 and rent a vehicle through the ***** that they work with while cars are in their shop. My car remained at Tommie Vaughn until 6/23/23 at which time they called and said that all it needed was an update that was not covered by my extended warranty. I paid the $175.13 for the update and an additional $530.54 to the ***** for the days of rental. I called back on 7/27/23 and spoke with Paula my service advisor and let her know that I was still feeling shifting. At this time I explained that I needed a more specific date to bring it back in because I could not go without a vehicle with children in school and I could not afford the $40.00 a day rental as it sits back in line. Not only this, but I am returning for the same complaint. She said she would speak with the transmission service provider and see about a time frame. I reached out on several occasions with the same answer. On 8/30/23 after numerous conversations and no resolution I was directed to Jeremy Wilson the Service Manager whom at that time was up to date on the issue from Paula and gave me the same answer. I have spoke with both Jeremy and Paula on numerous occasions and have been blown off. I sent an email to Jeremy Wilson reiterating our conversions on 10/28/23 hoping it would prompt action with no response. My car is having transmission issues to which all Ford Dealerships in the area are on a wait system. I have already waited 11 days at Tommie Vaughn and asking that my car be brought back in a repaired correctly without getting back in line since this is not a new issue but the same issue that was not resolved.

  Business response

  12/05/2023

  My apologies for missing the last email.  I found this one in my junk mail.  The customer has already been handled since the case was open.  The issue is fixed and the customer has the vehicle back.

  Thanks,

  Kyle 

• Initial Complaint

  11/29/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased my 2022 Ford King Ranch Explorer from through Lauren in July. (Vehicle Cost appx $60000). I was told that I would receive a call when the chip came in to have the rear ac/heating controllers installed,. Initially I was told around October. It is now December and no follow-up. I also was going to get my vehicle wrapped and put down $750on July 19th using my bank card with Scott. Because of numerous reasons I did not have the service done. I reached out to him over a week ago and spoke to him directly. He stated that he had to speak to “the girl upstairs” and he would get back to me the following Monday which was last week Monday. I also called yesterday and left a message with on his voicemail and still no follow-up. I’m hoping that you can assist in both refunding my deposit for the wrap service and also letting me know what the status is for regarding the chip and installation of my rear ac controller.

  Business response

  12/02/2022

  The customer issues have been resolved at this time.

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