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Business Profile

New Car Dealers

Tommie Vaughn Ford
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 8 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/08/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I initially bought a 2014 *********** from the dealership. Within 10 days, the transmission was slipping. The dealership said they would give me back all the money I paid for the *********** to put towards another car at the same dealership. They put the amount purchased (not including the $500 I put down) towards the other car (Double the price of the first car). Yesterday, I went in to get something fixed that was promised on the new car and asked the finance *** ***** where my $500 deposit was. He said it would get refunded. I followed up with my sales lady that said I am not getting it back because it was put towards first car. I explained it wasnt applied to my new car. She kept saying nobody would give me the money back. They are holding the $500 hostage.

    Business Response

    Date: 11/14/2024

    We are refunding the customer the $500.
    Thanks,
    Kyle 

  • Initial Complaint

    Date:03/04/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    January 29 - 2024 I took my car to the shop for repair. I still don't have my vehicle. They said at first it would be completed 2/28/24 but then they've been saying it would be done Thursday 2/29/24 then Saturday 3/2/24. I went in person Saturday 3/2/24 and they assured me it would be completed today Monday 3/4/24, but when I called I get sent to voicemail. I'm trying to get my car back and have had no luck getting in touch with them. They are ignoring me. I called enterprise to get help to contact the body shop and they replied to them immediately (while I was on hold with enterprise). This is ridiculous.

    Business Response

    Date: 03/22/2024

    The customer picked the vehicle up on March 5th.

     

  • Initial Complaint

    Date:12/09/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  



    [Provide details of why you are not satisfied with this resolution.]



    Regards,





     

    Business Response

    Date: 01/09/2024

    The customer called and said he had noticed an oil leak and
    took it to another shop and was told he was missing 4 quarts of oil. Customer
    brought the vehicle to us to have inspected.  We had a technician inspect the oil
    level when vehicle came in and the filter was a little loose but the oil level was
    good. Technician made sure that there were no oil leaks of any kind. Customer
    asked for something in writing but due to finding oil at the accurate level
    at the time I could not provide him with any kind of written report. Everything checked out as it should before the customer left.

  • Initial Complaint

    Date:11/29/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased my 2022 Ford King Ranch Explorer from through Lauren in July. (Vehicle Cost appx $60000). I was told that I would receive a call when the chip came in to have the rear ac/heating controllers installed,. Initially I was told around October. It is now December and no follow-up.

    I also was going to get my vehicle wrapped and put down $750on July 19th using my bank card with Scott. Because of numerous reasons I did not have the service done. I reached out to him over a week ago and spoke to him directly. He stated that he had to speak to “the girl upstairs” and he would get back to me the following Monday which was last week Monday. I also called yesterday and left a message with on his voicemail and still no follow-up. I’m hoping that you can assist in both refunding my deposit for the wrap service and also letting me know what the status is for regarding the chip and installation of my rear ac controller.

    Business Response

    Date: 12/02/2022

    The customer issues have been resolved at this time.

Tommie Vaughn Ford is BBB Accredited.

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