Complaints

This profile includes complaints for 3 Men Movers's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

3 Men Movers has 5 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  3 Men Movers

  6805 Sands Point Dr Houston, TX 77074

  
• 

  3 Men Movers

  1005 Congress Ave Ste 151 Austin, TX 78701-2447

  
• 

  3 Men Movers

  302 Casa Blanca St San Antonio, TX 78215-1234

  
• 

  3 Men Movers

  7055 John W Carpenter Fwy Dallas, TX 75247-5111

  
• 

  3 Men Movers

  1730 N Interstate 35 Round Rock, TX 78681

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/10/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  3 Men Movers I just updated my review. I wish i knew how to un recommend. Thank goodness i had the picture up from last year to show next to this years photo of what ****** ***** and his teenage crew had to move. This studio apartment took them 6 hours to move. Last year, It took ****** less than 3 hours and they moved my items UPSTAIRS. Even with a $150 tip i paid $800 last year. Now even though ****** did not move everything it cost me over $1200!!! That's without a tip. Not only that but there were so many issues with my move and with the unprofessional way he and the crew handled themselves and spoke about me. I was called racial slurs, derogatory names, made fun for my back injuries and accused of trying to scam. They initially refused to move any electronics but when I called dispatch to ask about a payment plan when they were well unto the 3rd hour an not a quarter of the way done, THEN they loaded electronics. ***** informed me they would be taking them for collateral. Apparently they already knew at 8am when they arrived, that the job would take until 2pm!! I wish they had told me that! I never would have agreed to that! Who would agree to a studio apartment of things being moved for $1200?! And to be called *****, la negra, menthedosa and so much more?When called to file a complaint, the best your company could do for a returning customer was refund an hour and the traveling fee. Ive spent nearly 3 grand with this company and the best that could be done was returning 10 percent along with an empty apology. That's terrible. To be called out my name, have my appliances held hostage, grilled about my finances and not even receive a full service and THE BEST THAT COULD BE DONE WAS THE RETURN OF AN HOUR OF TIME AND A TEAVEL FEE?? No way. That doesn't make feel better at all.

  Business Response

  Date: 04/15/2025

  After consulting with our contractor, ****** ****** (not ****** *****), we confirmed that no racial slurs were spoken on-site. In fact, upon reviewing the recordings, there was no mention of any such language from the customer. It was only reported on social media and the calls following day. We want to emphasize that the behavior and language described are entirely unacceptable and do not align with our standards or the training we provide our crews for customer interactions. Our teams complete an average of 500+ moves each year, consistently receiving positive feedback, making this report particularly concerning, and we are addressing it with the seriousness it deserves. Additionally, all members of our team are experienced and vetted; this specific crew has been working together for nearly five years and none are teenagers.

  
  In terms of previous services, this customer has utilized our services three times over the past 15 months. The last service they referred to involved moving from a storage unit to an apartment with eight flights of stairs and no elevator access. The distance between locations was 23.6 miles (9 minute drive). The service mentioned in this complaint was the final destination of the previous move, but the travel distance was three times greater at 66.2 miles (38 minute drive). As a result, the Transparent Travel Fee increased from $99 to $144, and actual drive time is reflected in the hourly rate. Previous reviews from this customer indicate that they have referred to their furniture as lacking quality; however, we treat every move as if it were our own belongings, taking pride in our work. Navigating stairs with large furniture with the intention of damaging it does take time. 
  
  We provided the customer with a 27% discount, contrary to the 10% stated in the complaint. I have attached the finalized itemized receipt for your reference. This discount covered the Transparent Travel Fee of $144 and one hour of service at $189. These discounts were applied due to customer's concerns with timing and overall customer service. 

  Lastly, I have included the posting from other social media platforms and continued to post as we were working through a solution, I have included those. 

  Customer Answer

  Date: 04/23/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  
  The statement that I didn't call about the statements made by ****** and his crew's are untrue. I've attached the 11 minute phone call I made after the move, which I was told by 3 Men Movers representatives would be the only time I could file a complaint.... after the completed move and after payment! So I called that very day after the move. When I noticed my dryer...which was held as collateral, was no longer working and when i noticed my ladder was missing, I called again but the offices were closed. The social media posts as well as an email sent to what I now know is the former Ceo of chairperson by the name of ******, I believe can attest to the actions taken by myself and the lack of accountability by the company. I sent screenshot excerpts of the conversations being had during my move, and spoke with dispatch who placed me on hold, contacted ****** and his crew, and back on the phone with saying he was apologetic about the conversations I understood and about the use of language and slurs by the crew he was training.  It seems like, and I could be wrong, that the company is dismissive of this behavior by denying it's occurence when they state there is no call of this, when this very call I made to make a complaint prompted the return of a hour of labor.

  Secondly, while the company may expect the crews they employ to take care in the moving of items, this doesn't always happen. As they have admitted they sent a crew in training to move items, and ****** also admits that this is not the same crew he used in the other two moves last year. That would explain the damage to my items such as the dryer, and why ****** felt he had to hoist my bookshelf on his back, which also took damage.  

  Thirdly there is still the lack of accountability for the time it took to move my items. With one person on the phone majority of the move, it ould effectively increase the time taken. I remained on hold for an hour and a half with 3 men movers and in that time my items were loaded into the truck. Not in the 3 hours before. From *********** to ********* is not 66 miles, and from *********** to *********** isn't 8 miles. This is why my experience overall has been so disappointing and disheartening.  No one at 3 MEN MOVERS looks objectively at the occurrences, the actions taken by myself or the crew, and jump immediately into avoiding blame and accountability.  

  Social media posts would show that despite some "men will be men"  talk last year, despite the cost that 3 MEN MOVERS charge that is higher than the state average, I spoke highly of them and used them twice. I saved up, and postponed my move to fit 3 MEN MOVERS schedule in order to get same crew who would be veterans and remember everything. MOST ITEMS WERE IN THE SAME PLACE THEY DROPPED THEM OFF LAST YEAR. 

  But this time, I got children who were training, ****** who seemed unmotivated to at a speed that wasn't leisurely because of the comments made about lots of money and even the asking of how much my mortgage was and rent at the studio was. I got a person sitting on the truck on the phone, got people making fun of my disability, calling me racial slurs, accusing me of scamming when I called about a payment plan halfway into hour 3 and they weren't even a quarter of the way done yet, a refusal to move items like water and electronic that he moved last year. TWICE! When they have water and gatorade and energy drinks on the truck.

  3 men movers is saying by dismissing these very factual occurrences that not ltting a customer know at before the start of a move approximately how much the move will cost nd how long it will take is perfectly fine and common business practice. Had I known i would not get the same crew and that this crew would take six hours and charge my $1200+ dollars to be called out of my name. Had i known it was common policy to drag out a move and if the customer doesn't pay they will take you monitors tvs electronics and household appliances I also would not have hired them.

  But this year the treatment and process was far from the experience I had last year. Perhaps a change in leadership or something has occurred.  Either the repsonse by the company left much to be desired and the lack of accountability and intiative take by 3 MEN MOVERS is so disheartening. 

  
  Regards,
  
  
   

  
  

  Business Response

  Date: 04/30/2025

  We have addressed the complaint thoroughly, responding to each point. I left the Customer's statements in quotes for clarity, 3 Men Movers responses are listed below each segment. 
  
  "The statement that I didn't call about the statements made by ****** and his crew's are untrue. I've attached the 11 minute phone call I made after the move, which I was told by 3 Men Movers representatives would be the only time I could file a complaint.... after the completed move and after payment! So I called that very day after the move. When I noticed my dryer...which was held as collateral, was no longer working and when i noticed my ladder was missing, I called again but the offices were closed."

  Im sorry to hear about the possible damages. As we operate under the guidelines of the ** DMV, we are committed to providing a transparent claims process. I have attached the Rights & Responsibilities pamphlet, which you also received during the booking process. To help expedite things, weve sent you a claims form; while its not mandatory, it will aid in documenting your situation. Additionally, I couldnt find an attached voice recording. According to our records, the last conversation with ****** ******, Customer Support Manager, revealed no concerns regarding damages. However, as mentioned earlier, we are here to assist you with any claims-related questions.

  "The social media posts as well as an email sent to what I now know is the former Ceo of chairperson by the name of ******, I believe can attest to the actions taken by myself and the lack of accountability by the company."

  In relation to contact, Jasmine's employment with 3 Men Movers was terminated in December 2023. During her time with the company, she did not hold the position of CEO. In fact, this Customer did send a handwritten note to our CEO, ***** *******, which she responded to via handwritten note. ***** has been our only CEO since her father started the company in 1985.

  "I sent screenshot excerpts of the conversations being had during my move, and spoke with dispatch who placed me on hold, contacted ****** and his crew, and back on the phone with saying he was apologetic about the conversations I understood and about the use of language and slurs by the crew he was training. It seems like, and I could be wrong, that the company is dismissive of this behavior by denying it's occurence when they state there is no call of this, when this very call I made to make a complaint prompted the return of a hour of labor."

  
  As previously mentioned, the discounts on labor hours and the transparent travel fee were implemented in response to customer service and operational concerns that we received. Regarding the language used, our team firmly asserts that this issue did not occur; we treat these concerns with utmost seriousness. We perform thousands of services each year and take great pride in our reviews.

  "Secondly, while the company may expect the crews they employ to take care in the moving of items, this doesn't always happen. As they have admitted they sent a crew in training to move items, and ****** also admits that this is not the same crew he used in the other two moves last year. That would explain the damage to my items such as the dryer, and why ****** felt he had to hoist my bookshelf on his back, which also took damage."

  As stated earlier, we are eager to initiate the claims process for any damages that occurred in order to rectify the situation. This Crew was not undergoing training; our Contractors are empowered and encouraged to manage their Teams as they see fit. The composition of Teams may vary based on the availability of assistants for specific services. We assure you that all members of these Teams have undergone training, passed background checks, and are of appropriate age.

  "Thirdly there is still the lack of accountability for the time it took to move my items. With one person on the phone majority of the move, it ould effectively increase the time taken. I remained on hold for an hour and a half with 3 men movers and in that time my items were loaded into the truck. Not in the 3 hours before. From *********** to ********* is not 66 miles, and from *********** to *********** isn't 8 miles. This is why my experience overall has been so disappointing and disheartening. No one at 3 MEN MOVERS looks objectively at the occurrences, the actions taken by myself or the crew, and jump immediately into avoiding blame and accountability."

  We acknowledge our responsibility regarding the shortcomings and feedback concerning the team member who was on their phone, which is why a significant discount of over 23% was applied. I have attached the final bill once again for your reference.

  Regarding the mileage, Transparent Travel is calculated based on the distance from our office to the first location, then to the second location, and finally back to our office. This particular move was longer than the other scheduled moves, and the driving time from the first location to the end of the second location is included in the labor hours.

  "Social media posts would show that despite some "men will be men" talk last year, despite the cost that 3 MEN MOVERS charge that is higher than the state average, I spoke highly of them and used them twice. I saved up, and postponed my move to fit 3 MEN MOVERS schedule in order to get same crew who would be veterans and remember everything. MOST ITEMS WERE IN THE SAME PLACE THEY DROPPED THEM OFF LAST YEAR. But this time, I got children who were training, ****** who seemed unmotivated to at a speed that wasn't leisurely because of the comments made about lots of money and even the asking of how much my mortgage was and rent at the studio was. I got a person sitting on the truck on the phone, got people making fun of my disability, calling me racial slurs, accusing me of scamming when I called about a payment plan halfway into hour 3 and they weren't even a quarter of the way done yet, a refusal to move items like water and electronic that he moved last year. TWICE! When they have water and gatorade and energy drinks on the truck."

  To clarify, we do not employ children. All team members undergo thorough background checks during the vetting process. It is the Contractors discretion what they are comfortable moving, this is also stated in our contracts. There are certain items we do not move, I have attached the signed contract from the service for review. Also included is the pre-move inspection form as well as the signed post move form. You can compare the final invoice provided to the discount invoice that has been attached. 
  

  "3 men movers is saying by dismissing these very factual occurrences that not ltting a customer know at before the start of a move approximately how much the move will cost nd how long it will take is perfectly fine and common business practice. Had I known i would not get the same crew and that this crew would take six hours and charge my $1200+ dollars to be called out of my name. Had i known it was common policy to drag out a move and if the customer doesn't pay they will take you monitors tvs electronics and household appliances I also would not have hired them."

  The final bill came to $897.75 after applying a 23% discount, contrary to the $1,200.00 mentioned earlier. We do not have a policy that extends the duration of moves. According to our contract, which has been approved by the *********, payment is mandatory for services rendered.

  Customer Answer

  Date: 05/08/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  
  I've since recieved a letter from ***** *******. In the letter I was assured that 3 men movers would match what I paid for my last move for this move. 

  That has not been done, either. Instead as stated the by the response a 23% discount was applied. So despite the assurances from the CEO of 3 Men movers and not a formerly terminated employee, the promises made still have not been upheld. 

  I didn't pay $800 plus for my last move. The tip is included in that balance. I do not consent to a mandatory inclusion of a nearly $200 tip. The company here is mentioning social media posts to abstain from accountability, but ignoring mailed correspondence from their corporate offices and receipts provided by accounting teams. 

  I don't accept this reponse because even when assured by the CEO that I would have this issue resolved, the rest of the team resorts to ignoring the issue by giving empty BBB response with no actions taken.
  
  Regards,
  
  
   

  
  

  Business Response

  Date: 05/13/2025

  We always uphold our commitments and will honor the letter from our CEO, ***** *******. We will process a refund based on the previous move total, excluding the tip portion.
  Attached is the invoice for the previous move dated 03/04/2024, which details:

  Transparent Travel Fee: $99
  Labor: $614.25
  Tips: $150
  Total: $863.25
  Without Tips: $713.25
  

  Regarding the most recent service, the latest invoice with a 23% discount was included in our previous correspondence, and I have re-attached it for your reference.

  The first discount of $189 was applied on 4/9.
  The second refund of $144 was processed on 4/13.

  I have updated the invoice as of today, 05/13/2025, reflecting an additional discount of $184.50. This will appear in your accounting records within 5 to 10 business days.
  This 42% discount reduces your total from $1230.75 to $713.25, matching your previous move.

  Our accounting department has also sent all these invoices to the customers email address for your records.

  Customer Answer

  Date: 05/22/2025

  After over a month of back and forth with the company, multiple phone callls and letters I believe a solution has been reached. Going forward I hope this is informative to future consumers and potential customers of ********************** company. This was truly exhausting.
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  
  
  
  
   
  

• Initial Complaint

  Date:11/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **** ***** and his crew from 3-Men Movers moved me on Oct-08-2024. My brand new computer, keyboard, mouse, and 132GB thumb drive came up missing. The missing goods total $672.44. I filed a claim with them and they offered me $1.20. That's right, $1.20 for $672.44 in goods. That is not to speak of having to rent a computer until I can replace it, and then reconstruct all my data-- they stole my data backup as well as the computer.I want them to pay me $672.44.

  Business Response

  Date: 11/08/2024

  Good Afternoon,

  We have reached out this Customer repeatedly to resolve. The Customer was frustrated by the ** *** regulations that explained to him and also had not unpacked all of his belongings. He also has been messaging our Crew lead on this job at 2am accusing him of stealing his items. We asked the Customer for the police report of the items, he hung up on us. We reached out yesterday again to find a resolution to the issue but he did not answer. We will continue to follow up. 

  Customer Answer

  Date: 11/14/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  
  3-Men says that they tried to reach me ***eatedly to resolve the claim. My recollection is that I had to call them ***eatedly with their response being that the claim had not been processed, and then that the claims *** was out of the office.

  After a few days, I called back and was able to speak to a Claims *** who said that their offer was in line with the regs, that is, a sum of $0.60/lb. My computer was a brand new small form factor computer costing $612, plus a $30 Wireless Keyboard & Mouse, plus a 132 GB Thumb Drive, for a total of $672.44, the amount for which I offered to settle the claim. They offered $1.20.

  They are correct when they say I messaged their crew leader at 2am. It was 2:53am to be precise, and it was a text message, not a phone call. I wanted him to know there was a time deadline on the return of the property. I talked to him a day or two later at about 7 am or so to follow up. (His moves start at 8am.)

  It turns out they didn't even offer me the $1.20. They declined the claim altogether with some word salad email that didn't really say why they were denying the claim. If it was because I didn't send them the police ***ort, then I offer to email it to them. My offer for settlement remains the same-- $672.44, free and clear and with them requiring no conditions.
  

  Yours truly,

  ******* *******
  

  
  
  
   
  

  Business Response

  Date: 11/19/2024

  3-Men Movers has reached to Customer on these dates coupled with the notes from each interaction:
  Rye *********** received an inbound call from the customer on 10/04/2024 at 1:25 PM. The customer inquired about adjustable bed disassembly. It was explained that disassembly could be done, but reassembly could not.
  ****** ***** made an outbound call to the customer on 10/08/2024 at 8:00 AM to inform them that **** was at the gate, as **** had not been in touch with the customer.
  
  ***** Patch made an outbound call to the customer on 10/11/2024 at 8:22 AM to inquire about the missing box containing a computer, keyboard, and mouse. **** reported that the monitor had been wrapped and left in the dining room. The customer later located the monitor but not the other items. ***** sent a claims form and strongly recommended the customer unpack all boxes before filing.
  
  ***** Patch sent a claims form to the customer via email on 10/11/2024 at 9:14 AM.
  
  Will ***** received a report from the crew on 10/12/2024 at 7:07 AM that the customer was texting them at 2 AM, demanding the computer be returned within 24 hours or the police would be contacted. The crew was instructed to let the office handle communication with the customer, and the text was forwarded for documentation.
  
  ******* ******** noted on 10/15/2024 at 8:30 AM that **** came to the office to discuss the claim. **** stated that the truck was confirmed empty by the customer and their wife at the end of the service. **** suggested its possible items were left behind in closed-off rooms.
  
  **** ******* made an outbound call to the customer on 10/15/2024 at 10:30 AM and left a voicemail explaining the claims process and how the office could assist with missing items.
  System noted on 10/17/2024 at 7:02 AM that the signed claims form was received.
  
  System sent an acknowledgment letter on 10/17/2024 at 7:02 AM.
  
  *** Love received an inbound call from the customer on 10/17/2024 at 2:20 PM. During the call, *** explained the claims policy and offered to send an email detailing the legality of the process.
  
  **** ***** received an inbound call from the customer on 11/05/2024 at 9:32 AM. The customer requested to speak with someone about their claim, as their representative *** was unavailable.
  A message was left in the claims chat for follow-up.
  
  ****** ***** received an inbound call from the customer on 11/06/2024 at 10:36 AM. The customer was upset about communication delays. When asked about the police report, the customer became more upset, stated, "go to ****," and hung up the phone.
  **** ******* made an outbound call to the customer on 11/07/2024 at 5:11 PM. The customer did not answer, and **** left a voicemail, introducing himself and requesting a callback.
  **** ******* followed up on 11/07/2024 at 5:24 PM by calling the crew to inquire about the complaint. The crew stated that they wrapped the monitor and showed the customer where it was placed, but they did not recall seeing the computer.
  
  *** Love denied the claim via email on 11/11/2024 at 4:24 PM.
  
  **** ******* made an outbound call to the customer on 11/18/2024 at 11:43 AM, leaving a voicemail about the BBB complaint and informing the customer that the police report had been received. **** assured that any wrongdoing discovered would be addressed, and the office would comply with investigations.
  
  I have included the call recording with the **************** Representative. The customer disconnected during the conversation stating Go to ****, and no formal offer was made since the customer stated that items were stolen.
  
  The customer was advised to file a police report, and we have now received it through the BBB response. The report indicates that the incident's value falls between $749 and $2,499. The customer is reporting items are totaling $672.44. The customer has not mentioned any additional items that are missing or damaged.
  
  We have contacted the Customer to confirm our cooperation with the ************************* in this investigation and are currently awaiting their response.
  
  Regarding reaching out to the Crew member, their service start times vary each day (from 6 AM to 12 PM), and Crew Leaders contact their team one hour before arrival.
  Attached is the denial letter sent, which includes the required Texas DMV language. Due to the theft accusation, we now need to work through the *************************.

  Customer Answer

  Date: 11/20/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  

  3-Men continues to offer no compensation to me for my missing property. It is outrageous that a company would condone the theft of customer property by its employees. As a result, I now demand that 3-Men return the entire moving fee of $782.75 plus $80 in cash tips for a total of $862.75.
  

  3-Men must reimburse me $862.75 right away. I require no further communication from them until they do so.
  
  Yours truly,

  ******* A. *******
  
  
   
  

• Initial Complaint

  Date:07/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called 3 Men Movers with confidence in them having used them in the past. I was very familiar with there service and loved everything about them. I was moving from San Antonio to Waco. Placing the appointment a week and a half early all information In about the move all that was asked was $25, gave card information over the phone. Everything booked time set they was coming out at 7am, on Friday July 19, 2024. I got a text on Thursday from my moving guys I stated 7 may be to early how about 10 or 11 then stated 9:30am because I will not be given the key to my apartment until 4pm. They stated okay, came at 11. Driver came and quoted time and price. Price was not an issue with me time was!! He took it as price was an issue, the next I knew I got a call from their office all my things was placed back in my apartment that they packed, and they drove off. There was a disconnect from the first call I got, I called back and asked why did the Men leave? What's wrong? I have to get moved I go to work on Monday! All of a sudden the Men was worried about me at first, then they was worried about not getting paid! I stated why would they not get paid, then I was told they needed a down payment. I said why didn't he ask for one while he was here. So they sent me a form I could not fill it out through my phone phone for some reason. Especially the card information. So I stated send someone back out with the machine. They said no, we need the payment before we could. This was their fault to begin with I was stuck, trying to get moved. My laptop was packed. The whole thing was their fault for not asking for a payment up front. Then it was something I said that made the Men feel like they was not going to get paid. I CRYED ALL THE WAY TO WACO WITHOUT MY THINGS. MY LANDLORD TO THE OLD APARTMENT GAVE ME GRACE. I kept calling the office, they had no empathy stating, we are so sorry Marjorie. I said if this was you how would you feel. They was truly WRONG. I want Apologies.

  Business Response

  Date: 07/24/2024

  Good Morning,

  We reached out to follow up Customer experience and are refunding her deposit of $25. We reviewed calls to coach our team going forward when Customer has concerns about payment methods. 

• Initial Complaint

  Date:05/01/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4/29/24, I hired movers to move 5 items a few miles. The movers placed items on top of a table in our garage without permission. The table had wet paint and was drying, so the wrongly placed items damaged both our table now needing a new paint job, and the items placed on top of it. The invoice was also calculated wrong. The rate I signed up for was doubled. A 50% discount was indicated on the invoice, but they only subtracted $50 instead of 50%. They added a $99 travel fee without telling me about it, and charged for 2 hours dispute the salesperson specifically telling me there was not a 2 hour limit (I chose 3 Mens bc I was told they didn't have a minimum bc the other mover I was considering did have a 2 hr. minimum.). The move took less than an hour. The invoice was for $467 when it should have been for $134.50, including a tip. When I called to try to fix it, I was sent a claims form for the damaged table and they said it would take up to 90 days to investigate and respond to it. I was forwarded three times about the invoice issue, and they refused to change it. They said they'd call me back about it but haven't yet as of the completion of this complaint.

  Business Response

  Date: 05/03/2024

   

  We apologize for the reported damages, and we have provided Mr. ****** the damages claim form.  On the separate issue of invoicing, we dispute the claim that there was an expectation of 50% off, and that Mr. ****** was not made aware of the 2 hour minimum. 

  We have attached documentation from the WETHRIFT website that the promo code was obtained from, as well as an example of how the promo code is applied during the online booking process.  Both clearly show that $50 was the amount of discount, not 50%.  On the invoice, there is a system in place that takes the promo code off of the line item above it.  In this case the $50 was applied to the travel fee of $99, thus generating the discount % of 50.50%.  We apologize for any confusion this may have caused, and we have taken steps to rectify that from showing on future invoices.  That being said, Mr. ****** knew that it was $50 discount well before the invoicing, as proven in the documentation.

  On the 2 hour minimum portion of the complaint, that information is provided during booking, as well as in the confirmation email provided in the service details section of confirmation.

  Once again, we apologize for the poor experience.  Our goal is to always deliver a positive move experiences for customers and we have communicated with the crew regarding the situation to prevent further occurrences.

  Thank you,

  3 Men Movers

  Customer Answer

  Date: 05/06/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  
  My invoice says 50% off, and the company is refusing to apply that discount. They need to not only correct it moving forward but make it right with me - their customer harmed by their mistakes. I am willing to accept tangible actions of correction - refund percent - along with their stated apology. 
  
  Regards,
  
  
   
  

  Business Response

  Date: 05/17/2024

   

  Once again, we apologize for any inconvenience or confusion, but Mr. ****** was made aware of our 2 hour minimum multiple times during the booking, confirmation, and check in process. The move was booked online, the promo code that was used was from a third party website clearly stated that it was $50 off the move, not 50%.  The travel fee was also clearly stated during the booking process, as well as the booking confirmation email that Mr. ****** received.  Mr. ****** has already filed a chargeback for $307 with our bank.  Even if we accepted that the move should have been 50% off, the total would be $238.50 (2 hour minimum X$189/hr or $378+$99 travel fee=$477 times 50%).  Once again, we apologize, but the expectation of 50% off of the move is not correct.

  Regards, 

  3 Men Movers

• Initial Complaint

  Date:04/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I strongly advise against using 3 Men Movers due to my recent disappointing experiences. In February, I hired them to move furniture, but the team led by Jorge was disrespectful and careless, scratching my belongings. In April, with a different team led by Caesar, there were further issues: Caesar spent more time gossiping, caused delays by stopping for gas without proper notification, and made inappropriate comments, including disparaging remarks about Jorge. Caesar also mentioned Jorge's martial arts background, creating an uncomfortable atmosphere. When I raised these concerns with the company, they refused to address the issues or communicate further. It's clear they prioritize drama over customer satisfaction. Additionally, I learned that 3 Men Movers allows Jorge to work with his sons, creating a conflict of interest during my move, further compromising the service quality. Avoid them at all costs. The lack of accountability and professionalism from 3 Men Movers was evident throughout both experiences. Despite my efforts to provide feedback and seek compensation for the poor service, the company's management showed no willingness to rectify the situation. This disregard for customer satisfaction is deeply concerning and indicates a systemic issue within the company. Furthermore, the revelation that Jorge's sons were involved in the moving process, potentially impacting their ability to perform their duties objectively, only adds to the list of reasons to avoid 3 Men Movers. It's unacceptable for familial relationships to interfere with the quality of service provided to customers. Overall, my interactions with 3 Men Movers left me deeply dissatisfied and frustrated. Moving is already a stressful process, and dealing with unprofessionalism and incompetence only compounds the difficulties. Based on my experiences, I cannot in good conscience recommend 3 Men Movers to anyone seeking reliable and respectful moving services. $192 is what is owed to me.

  Business Response

  Date: 04/24/2024

   

  In response to your complaint regarding services provided by 3 Men Movers, we apologize for any inconvenience you may have experienced during your move. We have communicated with the driver and crew about the incident, and have reinforced their need for keeping communication to a professional manner to ensure the best possible experience moving forward.

  
  As far as the disputed amount, our invoicing shows a total of $716 was invoiced and billed, not $781 as described in the complaint. We have attached a copy of invoicing to this response and blurred out any address information to protect customer privacy.

  
  Part of the disputed amount was about our driver stopping to fuel their truck in the process of moving from the 1st destination to the final destination. That refueling was not part of the billed time, otherwise the billed time would have been 3.25 hours. We only invoiced 3 hours of time and the travel fee that is part of our normal process. We apologize for any inconvenience this may have caused in completing your move, and have attached documentation that tracks crew movements from beginning to end of the execution of the move showing the 3.25 hours as described.

  
  The complaint and the ****** review left by the complainant suggested that we took more time than was felt necessary to wrap and protect belongings, but those added protective measures were taken after complaints from a previous move, and requested by the customer.

  
  Once again, our goal is to make happy customers, and we apologize if it was below expectations. We train our crews rigorously to avoid these types of situations, including proper protection of goods, and driving at or below the speed limit (depending on the road conditions) to prevent damages of goods during transit.

  Thank you,

  3 Men Movers
  
  

• Initial Complaint

  Date:12/09/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired 3 man movers to move from a two bedroom apartment to a two bedroom apartment one mile away. I was told that because there were three men , the move would go faster and take less time. After an hour into the loading process I was concerned that the movers were moving so slow we would not be out Of the loading dock during our allotted two hour window. I expressed my concerns to the lead of the moving team. He said we were going well and should be finished soon. Four hours they had finally finished loading my two bedroom apartment . After a short drive to the new apartment one mile away, it took three hours to unload. Seven hours to move a two bedroom apartment . $1271.00 dollars for a two bedroom move. This is outrageous , but what can you do once they have your furniture on their truck ? Please warn others so they dont get caught in this scam

  Customer Answer

  Date: 12/18/2023

  This is most of the paperwork from the move 

   

  ****** H ***

  Business Response

  Date: 12/21/2023

  Dear ******,
  Thank you for reaching out and sharing your concerns about your recent moving experience with our company. We sincerely apologize for any frustration or inconvenience you encountered during the move. At 3 Men Movers, we strive to ensure a smooth and efficient moving process for all our clients, and we regret not meeting this standard in your case.
  We recognize your concerns regarding the move's duration and cost. A three-person team generally enhances efficiency, but it seems your move was unexpectedly prolonged. Our investigation revealed several external factors, such as the unreserved elevator at the start location and the shared elevator use with another moving company at the destination. These factors, outside our crew's control, inevitably affected the timeline.
  Rest assured, our team is dedicated to diligent work. Our review found no intentional delays by the crew, yet we recognize that your experience did not meet your expectations. We aim for transparent pricing, but it's important to note that each move has unique factors affecting its overall cost.
  We respect that when we reached out, you communicated your decision to not discuss this matter further. However, we remain open to conversation should you reconsider. Our goal is to continually improve our services, and your feedback is crucial in this journey. If you wish to discuss this further or have any other concerns, please feel free to contact us.
  
  Sincerely,
  ******* *****, Vice President, 3 Men Movers
  
  
  

  Customer Answer

  Date: 12/21/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  
  [3 men movers business model is the moving crews are contractors, 3 men movers is basically a dispatch service that takes a percentage The higher the fee the bigger the percentage. This open ended , no maximum hours leaves it to the crew to determine how much they want to make for each move. All the excuses 3 men movers used are the same for other moving companies. But they didnt charge $1371 for a two bedroom apartment to two bedroom apartment two miles away. This is the first time I have been scammed from a BBB approved business .  
  
  Regards,
  
  
   
  

• Initial Complaint

  Date:08/03/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 27, 2023, a moving team from 3 Men Movers came to my apartment to move my belongings to another property. Sometime during this process, the movers broke one of the legs off of my dresser and then haphazardly attached it back by drilling three large screws into the piece of furniture. Once the move was complete, they assured me that the move went well without issue and deliberately concealed the situation with my damaged dresser. I paid them their moving fee of $765.25 via credit card, and then they proceeded to ask if I wanted to leave an extra tip, which I foolishly did. It wasn't until the next day that I noticed the obvious damage to my dresser, which I will have to replace with a new one. This complaint stems not from my damaged property, but from this company's fraudulent business practices of lying to their clients, which should be investigated further.

  Business Response

  Date: 09/15/2023

  Good afternoon Team,
  After reviewing Mr ***** complaint and customer record, I can agree that how the crew handled reporting the damage was highly concerning. I am terribly sorry this was the experience delivered by our crew. Our claims manager agreed. She recommended appropriate accountability actions for the crew to our driver manager in Houston but has been unsuccessful reaching out to the customer to address the concern appropriately. As a resolution, we do believe that following our communicated claims process which covers damage at $0.60/lb and returning the tip given by the customer at the time of service was appropriate for the damage, with an additional amount added to go beyond our legal requirements to meet the standards and values we hold ourselves to as a reputable business in the Houston community. 
  
  After many calls and emails to no avail, we are at a loss as to how to proceed. We cannot close out the process without Mr ***** input. Our accounting team has also attempted to reach out to the customer to discuss the chargeback attempts regarding this service. I have included all communication attempts via phone and email, as well as the claims form with the details of our offer and the viewing history. 
  
  I am saddened that we have not been able to adequately rectify this situation and would be glad to speak to Mr *** directly if that is his wish. 
  Please let me know if there are any other questions or concerns. 
  Thanks so much,
  
  Jasmine *****
  Vice President
  ************ | 3MenMovers.com
  6805 Sands Point Dr. Houston, TX 77074
  

  
  

• Initial Complaint

  Date:11/15/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used 3 Men Movers October 13. after all day moving I gave a good tip before realizing that items were missing, some of my sons tools & flak jacket.
  i have received response from movers, but it is unsatisfactory. very little compensation.

  Business Response

  Date: 11/16/2022

  Hi Cindy,  We are so sorry to hear that you had anything less than a great experience with us but thank you for allowing us the opportunity to resolve your claim.
  As a state-licensed moving company, we go the extra mile to ensure our crews entering your home are trustworthy. During my investigation, I have found that our movers had the truck inspected for the missing items shortly after you reported them missing. The movers did recall seeing the items mentioned in the claim. The last place that they saw the missing items was on top of boxes in the garage. Because we are a company that always does what it says always, We proceed to provide you the state regulated amount for claims which is .60 per pound per item.   
  We are truly sorry to hear that your standards and expectations weren't met.
  If there is anything else that I can do to further assist you. You can reach me at (713* ******** or email us at [email protected]
  3 Men Movers

  Customer Answer

  Date: 11/18/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  
  
  
  
  
  I AM ACCEPTING THIS RESPONSE ONLY BECAUSE IT IS ALL THAT 3 MEN MOVERS WILL OFFER. IT IS UNSATISFACTORY AS WE ARE SEVERAL ITEMS 'MISSING'.

  CINDY *******
  
   
  

• Initial Complaint

  Date:11/11/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The movers did thousands of dollars of damage to our belongings. Nearly everything we own was damaged in one way or another. This includes damage done to two family heirlooms that are not replaceable. I filed a claim and was offered $279 to make it right. Given how many items they damaged and the value of those items, this payment is unacceptable.
  
  The company has pictures of our damaged items.

  Business Response

  Date: 12/10/2022

  Dear Troy,
  I would like to begin by reiterating my heartfelt apology for your experience and thank you for giving us an opportunity to work to resolve your claim. We understand that there is no price that will replace something as valuable as a family heirloom and were saddened to hear that it was damaged during your move.
  As we discuss during our conversation, our goal is to resolve every claim within a reasonable amount and timeframe. Unfortunately, the amount won’t always be to everyone’s complete satisfaction as it is not based on the full replacement value of an item. We deeply apologize for any inconvenience or disappointment in your experience with us.  Please call us at 713-333-6683 if you have any further questions regarding your claim.
  Sincerely,
  3 Men Movers

  Customer Answer

  Date: 01/02/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  
  
  
  [Provide details of why you are not satisfied with this resolution.]
  
  
  
  Regards,
  
  
  
  The issues are not yet resolved. If they do not resolve shortly, I will file with the court and will provide a case #.
  
  Thanks,
  Troy
  Sent from my iPhone
  
  
   
  

  Business Response

  Date: 01/02/2023

  Hi Troy,
  We appreciate you taking the time to reach out to us and allowing us the chance to continue to work together. I assure you we are open to reviewing the claim result, pending the additional information requested.
  Again, we remain open to working through mediation in addition to the claim review and are here when you are ready to proceed. Please let us know if you have any other questions or concerns.
  Sincerely,
  JC ***** (713)-333-6683

• Initial Complaint

  Date:09/13/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This mover company claims that they will compensate for the damage caused by the movers.
  Initially, the customer representative said they would compensate for the damage on the property (a hold on my staircase caused by the movers) and requested a quote. When given the quote ($800 for the material and labor, they disregarded it and stated that they do not compensate for the damage to the property. This is fraud.

  Business Response

  Date: 11/08/2022

  Thank you for sharing your experience, Fang ****. We are sorry to hear that you had anything less than a great experience with us but thank you for speaking with us to try to fix this concern.
  On that note, After carefuly reviewing your claim we asked that you kindly submit a quote on repair service, invoice, or receipt so that we our claims department can review for approval. Unfortuanlly, we werent able to work with the hand written quote that youve sent us. We will be happy to continue to assist you once you send us the repair quote or an invoice of the repair.
  If there is anything else that we can assist you with please cal us at 713-333-6683 or email [email protected]
  kind regards.

  Customer Answer

  Date: 12/08/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  

  issue not resolved. I was contacted about 1 month ago. A person from 3 men movers said he would help me get the reimbursement. However, they did not do anything now one month later. 

  
  
  
  
  Regards,
  
  
  
  
  
   

  
  

  Business Response

  Date: 12/09/2022

  Good Evening, 

  We are waiting for the Fang **** to fill our acceptance letter so that we can continue with refunding the customer $1150.60, the Letter was sent to *****************.  
  

  150.00
  Approved
  Door scratch
  
  24.00
  Approved
  side table
  
  750.00
  Approved
  damaged wall (old home)
  
  33.60
  Approved
  Metal Platform Bed Frame
  
  3.00
  Approved
  crib (lost screws)
  
  100.00
  Approved
  damaged wood floor (new home)
  
  90.00
  Approved
  Rectangular Office Desk with Drawers
  
  Please let us know if there is anything else that we can do to assist with the refund. 713-333-6683 3 Men Movers

  Customer Answer

  Date: 02/03/2023

  Better Business Bureau:
  
  
  
  
  Hi

  I tried to contact them for the mentioned claim. But I could not get them on the phone to pay the said amount. 

  No, the issue was not solved. 
  

  Business Response

  Date: 02/14/2023

  Hi Fang ****, 
  
  Thank you for allowing us the opportunity to resolve your claim. Our goal is to resolve every claim within a reasonable amount and timeframe. On that note, We sent an acceptance letter to your email ***************** on 12/7/22. The acceptance letter expired on 1/06/23 due to no response.
  
  Below is the breakdown of the payout per each article mentioned in your claim along with the payout.
  
  Rectangular Office Desk with Drawers $90
  Damaged Wood floor (new home) $100
  Crib (lost screws) $3.00
  Metal Platform Bed Frame $33.60
  Damaged Wall (old house) $750.00
  Side Table $24.00
  Door Scratch $150.00
  Total of $1150.60
   
  Please let us know if you would like us to resend the acceptance letter. We kindly remind you that the acceptance letter has a 30 day window before it expires. Please let us know if you have any other questions or concerns.

  Sincerely,
  

  JC ***** (713)-333-6683