Business ProfileforSynergy Radiology Associates

On December 10th, 2021 I went into a radiology center for images requested by my primary care physician for lower back pain. The primary care and radiology center were part of the same health care organization. When I went in for images I was not told up front about out of pocket expenses, within an hour of having the images done my primary care physician reached out to me to notify me that the wrong images had been taken and I would need to go back for the correct ones. I went back the very next day, December 11th, 2021 for the correct images. I later received 6 different bills for those images, and after explaining to the radiology center, the physician and Synergy Radiology Associates that the first image was incorrect they all agreed to drop those bills. I paid in full all 3 bills associated with the second, correct scan. Synergy Radiology Associates reached out to me 2 additional times to collect the $36.08 payment for the first incorrect image they had already agreed to waive, and on both occasions told me that they would again waive that bill. So on three separate occasions Synergy Radiology Associates had told me I do not owe that money. Nearly a year after the service and with approximately 6 months of no follow up or additional bills, I received a notification from a collections agency for the $36.08 ive been told 3 separate times they took care of and I was not responsible for.