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Business Profile

Jewelry Stores

Johnny Dang & Co.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Jewelry Stores.

Complaints

This profile includes complaints for Johnny Dang & Co.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Johnny Dang & Co. has 2 locations, listed below.

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    Customer Complaints Summary

    • 9 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/17/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Never received the item purchased and tried to follow up for resolution for months and they won't answer. They still owe me $600

    • Initial Complaint

      Date:11/25/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed a custom order with specific instructions, I was told those instructions were received and would be implemented, upon delivery of the product it was not as asked, the business is refusing to fix it unless I pay more money out of pocket for shipping.

    • Initial Complaint

      Date:12/05/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I came into the store and put a necklace charm that I owned as a down payment on a custom necklace charm that I planned on purchasing. Lambo was the associate I was dealing with. I also sent Lambo money on cash app as I was paying the remaining balance on the new charm as well in addition to the charm I used as a deposit. Time went by and He quit responding to my text messages and I never got any money back nor did I receive my old charm back which he only gave me $1000 credit for. I’m willing to resolve this but all I want is to be refunded. I lost my old 10k gold charm with diamonds and over $2000 cash and I have nothing to show for it which is wrong. All I’m asking for is a refund of my money that I paid him and the $1000 credit for my old charm that I never got back. I live in Mississippi and since he’s in Texas I assume that he thought I wouldn’t pursue being done wrong. I’m willing to take this as far as court if need be in order to be treated fairly

    • Initial Complaint

      Date:10/07/2022

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a pendant from johnny Dangs August 1,2022 in the amount of $281.40. I have not received my item. I left two reviews on their website and I reached out to the support via email August 19,2022 at 3:31pm “ Hello I have not received the item, please reimburse.” and attempted to call 3 times and did not hear back. I reached back out September 2,2022 “ Hello I still have not received the item, please reimburse.” September 9,2022 I received an email from support “ item was not picked up, was sent back to us... we are shiping it out again.” September 13,2022 I emailed support “ item was not picked up, was sent back to us... we are shiping it out again.” I reached out to support via email October 6,2022 “ Hello,
      I am reaching out to you as it is now going on 3 months that I have not received my item. Please reimburse me. Thank you” I have not heard back from anyone nor have I received my item. Please reimburse me to the card on file !

    • Initial Complaint

      Date:10/04/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I haven’t received any information about my order from this company besides a notification of a shipping label. I placed this order 9/24/22. I also paid for express overnight shipping. It is very hard to get in contact with this company. Customer service is almost non-existent. Very horribly ran company. Anyways, I got in contact with this company twice. Both times they gave me the same answer nobody knows anything. They kept saying I have to get in touch with the online department. Well, when you call the online department no one answers ever. You might get a text message. My issue is that I want my full 360$ returned as soon as possible. ** ***** ****** ** ***********

    Johnny Dang & Co. is NOT a BBB Accredited Business.

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