Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently tried to purchase a registered agent service through *****. The payment confirmation screen showed me a total of $130. I accepted this charge. However, a charge of $595 appeared on my credit card statement. They charged me for services backdated without my consent or knowledge. I have asked for a refund and they are being difficult. I would like a refund as I did not consent to a $595 charge I consented to a $130 charge. I think it is fraudulent business practice to charge customers more than stated in payment confirmation. In general my experience with Bizee has been horrible and I would not recommend them to anyone. I foolishly do not have screenshots of this transaction for proof. I should have taken them.

  Business Response

  Date: 07/14/2025

  Hello,
  We want to clarify a few things regarding your concerns. The $130 charge you mentioned for the ************************ is incorrect our annual fee for that service is $119. However, we do see a charge of $595 on your account. This amount corresponds to a renewal for 5 years of the ************************, which had not been paid previously for your company.
  Additionally, our Registered Agent was still listed on the Secretary of State's website for your business and was never formally replaced by another provider.
  If you'd like, we can offer a partial refund along with the cancellation of the service. Please reach out to ********************************** if you'd like to proceed with that option.
  

• Initial Complaint

  Date:06/18/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to request your assistance with a matter involving **unauthorized monthly charges** and an **incomplete and incorrect business filing** submitted to the Secretary of State (***) through a service provider. The application submitted contains **inaccurate business name information**, and to date, I have **not received a valid business license**. Despite the faulty submission, I am still being charged monthly by the provider, which I believe may fall under **business identity theft or misrepresentation**. I have made several attempts to contact the company to request correction of the application and to stop the ongoing charges, but I have not received a satisfactory resolution. At this time, I respectfully request BBBs assistance in: 1. Stopping the monthly charges 2. Correcting or canceling the incomplete SOS application 3. Investigating the misuse of my business or personal identity in this filing 4. Issuing a full refund for services that were not rendered properly This was requested days after submitted application and they contacted me to correct. When residing less than 5 hours in correcting, they said they already submitted.REQUEST FULL REFUND.

  Business Response

  Date: 06/19/2025

  Thank you for sharing your concerns. Wed like to clarify a few points regarding your experience and ensure accurate information is provided for the benefit of all readers.
  
  Monthly Charges:
  The recurring charges you mentioned are for the Virtual Address subscription you enrolled in during your order. These are standard monthly fees associated with the service and are detailed in the plan at sign-up. If you'd like to cancel this subscription, were happy to assist and discuss refund options where applicable.
  
  Business Filing Status:
  According to our records, your business filing was completed successfully, including the issuance of your EIN and all relevant documentation as part of your selected package.
  
  Business Name Accuracy:
  Our system uses the information entered directly by the customer during the order process. We do not alter or manually input business name details, which helps minimize the possibility of human error. Additionally, we offer a ***** period for reviewing and correcting information before submission to the state. It appears that no updates were submitted during this window.
  
  Business License:
  Your ********************** was successfully registered; however, please note that we do not file for business licenses as part of our formation services. These are typically handled at the city or county level and must be applied for separately.
  
  Ongoing Charges and ***************************************************************** remains active, which is why monthly charges have continued. This service was selected as part of your order and was not added without consent. We assure you this does not constitute business identity theft or misrepresentation.
  
  Customer Support and Resolution Attempts:
  We acknowledge your previous contact regarding a refund. As noted in our policy, we do not offer refunds for services that have already been rendered. However, if you wish to cancel the *********************** going forward, we can guide you through that process and, if eligible, initiate a refund. Please keep in mind that changing the address on file with the Secretary of State requires filing an amendment.
  
  Were committed to resolving this issue as efficiently and transparently as possible. If you would like personalized assistance with canceling your subscription or updating your information, please send an email to ********************************** directlywere here to help.

• Initial Complaint

  Date:05/24/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am getting charged and there is no way to stop it. Only contact is email. I did not approve any new charges. I have a $119 charge that auto processed.

  Business Response

  Date: 05/26/2025

  Thank you for your feedback. The $119 charge is for the automatic renewal of our ************************* which is required by the state to keep your company compliant and in good standing.

  We were able to locate the account; however, before we can proceed with canceling the service and issuing a refund, we need to complete a quick validation process for security purposes.
  Please email us at ********************************** so we can assist you with the next steps. We appreciate your understanding and look forward to resolving this promptly.

  Customer Answer

  Date: 05/27/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  
  
  
  
   
  

• Initial Complaint

  Date:05/24/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged on May 21, 2005 a renewal of $119 that was not approved.

  Business Response

  Date: 05/26/2025

  Thank you for your feedback. The only $119 charge we issue is for the automatic renewal of our ************************* which is a state requirement to keep your company in good standing. However, based on the credentials you provided, we were unable to locate an account with an active renewal.
  To assist you further, please email us at ********************************** with any additional details you may have. Well be happy to locate the charged account, process a refund if applicable, and cancel the service upon your request.
  We appreciate the opportunity to resolve this for you.

  Customer Answer

  Date: 05/31/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  
  Complaint:
  I am submitting this complaint regarding Bizees automatic renewal policy for its Registered Agent services.
  I contacted Bizee Customer Support to request that they disable auto-renewal for my service, which is set to renew in January 2026. I was informed by their representative that they are unable to stop the renewal without completely canceling the service. Canceling the service would cause Bizee to resign as my registered agent, which would put my company at risk of falling out of good standing with the state.
  This policy forces customers into an unfair dilemma: continue paying for a service they may not want next year, or accept business risk by canceling prematurely. Consumers should not be forced to pay for future services just to retain their current standing, especially when the request to opt out is being made well in advance.
  Under consumer protection laws, including recent updates to the **** click to cancel rule and various state-level auto-renewal regulations, companies are generally required to provide an easy, clear way to cancel auto-renewals. Bizee's refusal to honor this puts them in possible violation of those standards.
  Resolution Requested:
  I am requesting that Bizee disable the auto-renewal on my account, while continuing to provide the service through the end of the current term (January 2026).
  I would like Bizee to update its policies to comply with standard consumer protection practices by allowing customers to opt out of renewal without penalty or cancellation of service.
  Thank you for your time and support in addressing this matter.
  
  
  Regards,
  ******* L. *******
  
   
  

  Business Response

  Date: 06/04/2025

  Thank you for bringing this to our attention. We have reviewed your order for ************** and have canceled the renewal of the ************************* Please note that we will continue to serve as the Registered Agent until the initial one-year term is complete, after which we will formally resign.

• Initial Complaint

  Date:04/29/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid $50 for expedited 1-day filing of my articles of incorporation. It's at the end of the second business day, and the articles still have not been filed. They've asked the same questions twice, and the questions come in rounds. I answered round 1, they asked round 1 questions again. I answered again. They asked another question. I answered. They asked another question. I again answered. Their intake process needs to collect all possible necessary information up front so they don't keep looping back with questions. It's not possible to work directly with the person assigned to my request, either. I have to call an agent who relays back and forth, but that agent has no knowledge or insight regarding my filing request. Bizee's operational procedures really need to be improved, and they also shouldn't advertise expedited service with a 1-day turnaround, because they don't seem to have any urgency for fulfilling within that timeframe.

  Business Response

  Date: 05/01/2025

  Thank you for your feedback. Please note that expedited filing refers specifically to the time from when the order is submitted to the statenot the total time since the order was placed. If we require additional information from you, the order is placed on hold until the necessary details are provided. This hold time includes both the time it takes for you to respond and the time it takes for our team to review and process the information.
  Once all required information is received and the order is forwarded to the state, the expedited processing timeframe begins. Your order has now been submitted to the state and is expected to be completed today.

• Initial Complaint

  Date:04/28/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint regarding the unacceptable handling of my business formation order with Bizee for ***************************Despite submitting all required identity verification documents multiple times and complying with all requests, my account was suddenly deleted without any explanation. I have not received any refund or even a proper response from Bizee support, despite repeated follow-up emails over more than a week.This lack of communication and professionalism has disrupted my business plans and caused financial damage.I am demanding:1. A full explanation of the account deletion 2. An immediate refund of all charges paid 3. Written confirmation that my personal data has been erased If this issue is not resolved within a reasonable timeframe, I will escalate this matter via a chargeback, legal action, and relevant consumer protection authorities.***** ****** ********************* ****************

  Business Response

  Date: 04/29/2025

  Thank you for reaching out to us regarding your recent order. We sincerely regret any inconvenience this situation may have caused.
  After reviewing your submission, our billing team determined that the order could not be approved as it did not meet the necessary requirements. These measures are in place to ensure security and fairness for all customers, as well as to protect both parties involved.
  Please note that a full refund for your order was processed on April 17, 2025. If the refund has not yet appeared in your account, we recommend contacting your bank or payment provider, as processing times may vary depending on their policies.
  Additionally, as part of our commitment to data privacy, we have escalated your request to have your personal information securely removed from our systems. Rest assured, this will be handled promptly and in accordance with our data protection policies.
  If you have any further questions or need assistance, please dont hesitate to reach out.

• Initial Complaint

  Date:04/21/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used Incfile (now Bizee) to form my LLC and paid for services including business formation and EIN filing. After multiple delays, lack of updates, and unresponsiveness to multiple emails, I decided to cancel my request. I was informed that I would receive an email regarding the cancellation and refund, but no confirmation or action has been taken since.I have now had to refile independently using another service because of the urgency of my business needs. The service was not delivered as promised, communication has been poor, and Ive seen many other consumers report similar issues.This company appears to be continuing a pattern of behavior that led to them rebranding from Incfile to Bizee, yet the core issues remain the same taking money without delivering timely services or transparent communication.I am requesting a full refund for the services I paid for but did not receive, and I urge the BBB to investigate the growing number of similar complaints.

  Business Response

  Date: 04/22/2025

  Hello,
  Thank you for sharing your experience, and were truly sorry for the frustration and inconvenience you encountered.
  Your order was placed on Thursday, the 16th, and on that same day, we sent a request for ID verification, which you promptly responded to. While we appreciate your timely reply, there was a delay in processing your request on our end due to a significant increase in demand. We are currently experiencing rapid growth and are actively expanding our team to ensure we continue meeting the high standards of service we set for ourselves and our customers.
  By the following Monday, we were prepared to move forward with the remaining steps of your business formation, and your EIN was issued promptly. However, we understand that by then, you had already decided to cancel due to the urgency of your needs. Once we received your cancellation request, we processed it along with a full refund, and a confirmation email was sent to you at that time.
  We sincerely apologize for the delay and for any lack of communication during this critical period for your business. Your feedback is invaluable, and were actively working to improve our processes to provide a more seamless experience for all our customers.
  If theres anything further we can do to assist, please dont hesitate to reach out to us at ************************************************************.

  Best regards, 

  Llarin M

  Bizee

  Customer Answer

  Date: 04/23/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  
  
  
  
   
  

• Initial Complaint

  Date:04/18/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Uncle has charged me $48 over the last 4 years with no services provided. I removed them as the registered agent and no longer have any services through them as I paid one time fees for document processing. I paid my registration fees to the state directly and have dissolved my business. I let my card expire without updating it but could not delete it without replacing it with another card. They continuously charged my card with no receipt online to see what the charge was in reference to. The charges occurred in April of every year. I tried to call the number under the dispute and it doesnt work. The cancellation policy states that you cannot cancel telephonically. The email address provided is undeliverable. The customer care number states its closed even though O called during their normal business hours. I did see an upcoming charge for 4/30 for annual registration; again the business is dissolved. I did everything I could online to stop any services since I was unable to cancel. I even had to cancel my card to disable them from any future charges. This entire business is now a scam!

  Business Response

  Date: 04/21/2025

  Hello,
  
  It appears that the service you're referring to is related to your domain and email. We can certainly proceed with canceling the service if thats your preference. However, please note that canceling will result in the loss of access to your domain, email account, and any messages associated with it.
  
  If youd like to move forward with the cancellation, please contact us at *********************************** and well be happy to assist you.
  
  Best regards,

  Llarin M

  Customer Answer

  Date: 04/30/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  
  
  
  
   
  

• Initial Complaint

  Date:04/16/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint regarding a refund issue I am experiencing with Incfile.I purchased a package from Incfile, but later canceled the order. The company informed me that a refund would be processed within 35 business days. However, this timeframe has passed, and I have yet to receive the refund.I have contacted Incfile multiple times regarding this issue. Each time, I was told that the refund has already been processed and that I should follow up with my bank. I checked with my bank, and they confirmed that there is no pending refund or any incoming transaction from Incfile.I then requested a receipt or any kind of confirmation document from Incfile to prove that the refund was indeed issued. Despite asking twice, they have not provided any refund confirmation or transaction ********* this point, I feel that my request is being ignored, and I am not receiving the proper support or transparency from the company regarding the refund process. I kindly request that BBB investigate this matter and assist me in obtaining my rightful refund.Transaction details : Purchase date: 04.10.2025 Cancellation date: 04.11.2025 Card Type: Mastercard

  Business Response

  Date: 04/17/2025

  Hello Emirhan, 

  Thank you for reaching out. We understand your concerns and would like to clarify that the refund for your order was processed on April 11th, the same day the order was placed.
  Please note that refunds typically take 35 business days to appear in your account, depending on your bank. As today is April 17th, this marks the 4th business day, so the transaction may still be in the final stages of posting.
  On our end, the refund has successfully gone through. In some cases, banks may display the refund as a voided charge rather than a standard refund, so we recommend checking your account closely or contacting your bank for clarification.
  For your reference, please find attached a letter from our payment processor confirming the refund was completed.
  Let us know if you need anything elsewere happy to help.

• Initial Complaint

  Date:04/08/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Against Incfile DBA Bizee.com Business Name: Bizee.com Nature of Complaint: Filing Error / Lack of Accountability On March 29, 2025, my business partner and I used Bizee to file an LLC. We intentionally listed our holding companies as the only members to maintain anonymity and legal protection. We took screenshots of the completed application and confirmed the structure was correct via Bizees "Review and Change Order" button immediately after submission.Days later, we checked the state filing and discovered that one of our personal names was listed instead of the holding companycompletely defeating the purpose of our setup. When I contacted Bizee support, the *** denied the possibility of a system or human error and blamed us. However, the official filing was submitted by a Bizee employee, contradicting their claim of full automation.Despite having proof of the correct inputs, they refused to investigate or provide any backend audit trail. They also failed to inform us that we could call the Florida Division of Corporations to request a manual withdrawal. Had they mentioned that when we first called, we could have resolved this before it was submitted.Luckily, the state rejected the filing for unrelated reasons, giving us a chance to correct it ourselves. We recorded the entire process and now have proof Bizee submitted the wrong information. Still, they sent a follow-up email framing the rejection as an opportunity for us to fix our error, refusing to acknowledge their role.This experience delayed our launch, compromised our structure, and wasted time. Bizee continues to deny any responsibility and offers no transparency. We are requesting an acknowledgment of their error, an apology, and reimbursement for time and correction costs. Evidence can be provided upon request.

  Business Response

  Date: 04/09/2025

  Hello,
  Im sorry things did not work out as you expected. In order to proceed with the filing, we required an authorized signer as recognized by the state for the holding company. Without that, there wasnt much we could do on our end to move forward with the submission.
  That said, *** issued a full refund for your order. You should see the funds reflected in your account within 3 to 5 ********************** days.
  We truly regret any inconvenience this may have caused. If you have any further questions or concerns, feel free to reach out to us at ***********************************