ComplaintsforWeekley Homes, LLC

• Initial Complaint

  04/03/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  We purchased a new home from David Weekley Homes on 03/20/202. The HVAC unit that came with this home has failed 9 times to date. We identified the first failure with our HVAC when we did the new buyer walk through and punch list prior to closing on this house. Since then, multiple repairs have been done due to numerous failures. Below is a summary of the repairs done to date: 1. replaced compressor 2. replaced condenser fan motor 3. corrected condenser and air handler breakers that were reversed 4. reprogrammed the zone board for heat pump 5. performed leak test 6. replaced valve core 7. replaced zone board 8. replaced outdoor TEV and filter drier. Based on all these multiple failures, I feel that there is something seriously wrong with the HVAC unit that was installed in our new home by David Weekley Homes. I understand Arctic Air Services is the HVAC contractor who installed the unit, and they have been attending to all the repairs thus far. I have attached all their invoices for your reference. This HVAC was under builder’s warranty for 2 years, which expired on 03/20/2023, and any future breakdowns will now fall on the homeowner to repair at our own cost. Given that David Weekley Homes sold us a home with a chronically defective HVAC unit, I asked whether they could extend the builder’s warranty to protect their customer from a known defective unit. But they refused to do so. Due to the negligence of David Weekley Homes, I had to pay out of pocket and purchase a 3rd party warranty to protect ourselves at a cost of $2,095. I would like ask BBB to please help seek compensation for the additional expenses that I incurred to purchase a 3rd party warranty for the faulty HVAC unit.

  Business response

  04/14/2023

  We have completed all repairs to address the customer’s complaints regarding the HVAC system at the home.  Accordingly, we have exhausted all reasonable efforts to resolve the customer’s complaint.

  Customer response

  04/18/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  
  As I stated in my complaint, David Weekley Homes sold us a faulty HVAC unit that was inoperative even prior to closing on this house. It failed 8 times more since then. All they did was to repair the unit when it broke down for the last two years, since it was under 2-year builder's warranty. It is not normal for a HVAC unit to fail 9 times with so many part replacements as shown in the invoices. There is something chronically defective with this unit. David Weekly Homes told me multiple times that they had the entire unit fully checked out and all seems good, and that there shouldn't be any more repairs needed. But lo and behold, within a month or two, the unit breakdown again. This happened repeatedly for 2 years. The last repair (the 9th time) was done just recently, and based on history with this, I am sure it will breakdown again soon. 

  So, to safeguard ourselves, we had to go out and purchase a 3rd party insurance, because David Weekly Homes would not give us an extension to the 2 year builders warranty that just expired. It is unreasonable and unethical for this company to throw the customer under the bus and walk away, knowing fully the history of this case. If this had happed with an Automobile HVAC system, we will be protected by Florida lemon law and the manufacture will have to buy back the vehicle. All we asked David Weekly Homes was to extend their builder's warranty, given all the issue we had with this unit for the last 2 year. But they point blank rejected it. Therefore, we had to purchase a third party warranty ourselves. 

  We are asking David Weekly Homes to compensate us for this unnecessary expense we incurred due to their faulty product.

  Regards,
  
  
   

  
  

  Business response

  05/04/2023

  We have completed all repairs pursuant to the warranty and there are no known issues with the HVAC system currently.  We have no obligation under the warranty for reimbursement as requested.  We have exhausted all reasonable efforts to resolve the customer's complaint.

• Initial Complaint

  03/04/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have purchased the brand new house from David Weekly on 9/13/21 and they told me the house is under warranty for any kind of repairs/issues related the the construction itself. I have contacted them about a couple months later regarding the windows issue on the living room with rust on it . One of the company representative came and checked.He said it is the company’s fault during the construction .He told me he would have fixed it if I give him 5 rating once I receive the call from the David weekly. I said okay as long as it is fixed . He told me to text him once he gave me 5 rating . I was called 2 days later and asked for the review and I gave 5 rating since he was going to fix the issue . But ,after 2 weeks later he was promoted and new lady was in the position. I called what happened to the repair issue and she said it not covered and they will not fix it. I was surprised and disappointed. They ripped me off for selling me brand new house but do not fix issues even though they promise to do it . I want this issue to be resolved. Another issue is that the kitchen sink falling off and they did not mount it very well.The water is leaking from top and the ground is full of water.They did not mount it well once it is installed.This issue has not been resolved too. The last repair issue is about electric switches in the kitchen. The switches are not working.I called company 2 times and they checked. They promised to fix it but never resolved.They came and they temporarily fixed it . I received an email stating the whole electricity Structure in the house has an issue which came by David weekly.I was expecting they would fix the whole unit .Nobody showed up so far.But the issue is still going on and I am concerned that there might be fire related to the electricity issue in my house . I will sue them if these issues not fixed and due to the possibility of fire in my house due to the electricity issue. I want these issues are resolved asap in my house . My phone :************ *********** **** ******* **** *********** *****

  Business response

  03/08/2023

  A local manager has reached out to the customer in an effort to address the issues.

• Initial Complaint

  12/09/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I have requested termination of a new construction contract and starting to feel pressured to change my mind. Before now, I had done everything asked of me- terminated a 370,500 agreement to sale my home, contact was made with Van Parker and her company declined to make an offer on the home after being told they would to make closing happen, agreed to a $321,000 agreement to sale my home, failed to assist burying a loved one after being told I was obligated to close. I have been lied to about closing on this property since mid/late August. After hearing about the uneven slab preventing proper install of cabinets, I was told I would lose earnest money and deposit. Out of fear I agreed to continue. This became extremely triggering to me and I requested an emergency appointment with a therapist who advised losing a little now better than a lot later considering the impact it's having on your mental health. Multiple request have been made to terminate and no one is repnding to drag things alone to force moving forward on me. My realtor is getting the run around and others have been allowed to terminate but why not me? Is it that I am a disabled veteran or that I don't make as much as the others making seeking legal councel difficult? I don't want to be pressured into moving forward and I've asked to terminate several times.

  Business response

  12/13/2022

  We have reviewed the matter and concluded that the customer is not entitled to a refund of earnest money.  The purpose of earnest money is to compensate the seller for potential losses resulting from taking a property off the market and/or incurring other losses if the customer fails to close.   The buyer chose to unilaterally cancel (i.e. breach) the contract and was informed that the earnest money would not be refunded, per the terms of the agreement, which are customer in any home sale transaction.

  Customer response

  12/18/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  
  The contingencies of this sale was upon obtaining financing which I was unable to due. The lender is aware the home loan could not be funded due to requirements not met with the department of veterans affairs. Per the contract referenced, financing obligations were not able to be met during the outlined timeline. This treatment from David Weekley is unfair and the attempt to take advantage due to being a disabled veteran is unfair as well
  
  Regards,
  
  
   
  

  Business response

  12/27/2022

  Local managers are reviewing this customer's file and will respond to her directly.

  Customer response

  01/03/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  
  [Manangement has continuedto say they will reach out to me directly since Halloween 2022 and I have not heard from them. I was able to speak with Bridget ***** their perferred lender who informed that there were contingencies for approval that were unable to be met. Yet, because of the collusion of Priorty Home Mortgage there was no denial letter sent. ]
  
  Regards,
  
  
   
  

  Business response

  01/16/2023

  A local manager will reach out to the customer to address the issues.

  Customer response

  01/28/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  

  I don't like the attempt that Carla ******* made to bully me into a home purchase and speaking to Kameron about not refunding the deposits only because the home wiloukd be difficult to sell with carpet. She was informed just as I was that there couldn't be an approval of the home loan without my hone being sold yet with all efforts made based on everything Carla said was necessary to do there was no avail. 

   

  She wanted the deal for Orchard to purchase at 370500 sale price be terminated because David Weekley would not wait for Dec 29th closing because according to her the hime eas scheduled to close before thankgivng. The home was not complete with construction at Thanksgiving nor was it complete at Christmas. She then made contact with Van Parker at Offerpad to ensure on time closing and Mrs Parker said they refused to make an offer. My home was not sold and David Weekley chose to further take advantage of me by not returning my earnest money and deposit. 

   

  Its uncomfortable having being a disabled veteran and my religious beliefs preyed upon woth even the suggestion of temporary homelessness until the home was complete. No one wants this as an experience. 
  
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  
  
   

  
  

  Customer response

  02/01/2023

  Better Business Bureau:
  
  This letter is to inform you that Weekley Homes, LLC has carried out to my satisfaction the resolution it proposed for my complaint, filed on 12/9/2022 and assigned ID ********.
  
  Regards,
  
  

• Initial Complaint

  11/23/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  We bought our home the summer of 2019 The home set vacant prior to our purchase as a new construction spec home. All of the issues small at the time that began cropping up the floors peeling warping buckling at ends as of 2022 huge issues after we moved in were delayed in correcting because of Covid restricts Now the electrical issues are causing outlets to burn and spark, power to flicker and safety shut downs, and the main floors all have to be replaced. We have had a dishwasher surge out, they sent a electric wnd manager to spot check electric and make cosmetic repairs and a floor person who supplied a resolution of replacing some boards which will not fix the issue as the floor is cheap material and will only continue to fail and never returned. Months of text and comms and being told we are outside of the warrnety and nothing they can do exempt call an eleteican, replace the dishwasher ourselves, etc.

  Business response

  11/29/2022

  A local manager will contact the customer in an effort to address the issues.

• Initial Complaint

  10/24/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On December 3, 2021 we have FedExed a signed pre-construction agreement and a check for $10,000 to David Weekley Homes in Austin, TX. At that time David Weekley quoted price for base Kingsview Model was $419,000 with another $15,000 allowance for Design Center upgrades. The pre-construction activities were supposed be completed within 30 days give or take a few weeks. However it took more than 7 month for David Weekley to complete their work and send us an email stating that the base price of the Kingsview Model is now $515,000 and that an estimated total cost with structural upgrades and site prep would be $660,237. While the national average inflation is lingering around 8.5% the proposed price increase of 23% cannot be explained other than price gouging. So what did we get for our $10,000? Nothing other than an email with the new pricing. There was no summary report, no foundation design, no site prep design, no septic design. And yes during the 7 month ordeal we did get piece by piece submissions for our review, approval and changes. However, I think that $10,000 cost of the pre-construction effort needs to be properly documented and submitted to us (the Client) for final review and decision making. It certainly looks like a scheme by David Weekley Homes to pocket the $10,000 pre-construction fees without delivering any work for it. All correspondence and supporting documentation is avaiable upon request.

  Business response

  12/13/2022

  The complete Agreement is attached - which was signed by a company, not the person making the complaint.  In any case, this agreement was for services rendered to determine the feasibility and cost of construction on the lot which this company, ****** ******** LLC, wanted to build a structure.  ****** ********* LLC elected not to proceed.  The services were rendered per the Agreement.    

• Initial Complaint

  10/11/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought a David Weekley home in San Antonio Oct 2021. The issue that I am having is that the right side of my driveway is unusable without some safety concerns happening. My driveway is on a slope and where the concrete ends is almost a 3 foot drop. Making getting out of cars almost impossible without falling or twisting your ankle. I’ve already had 2 people get hurt due to this. How was safety not thought of when doing this.

  Business response

  10/14/2022

  A local manager has contacted the homeowner in an effort to address the issues.

  Customer response

  11/07/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  
  

  No, my issue was not resolved. They said they weren’t going to do anything for this safety matter that I brought up. 

   

  V/r,

   

  ****** ****************

  
  
  Regards,
  
  
   
  

  Business response

  11/08/2022

  The condition complained of by the homeowners is not a construction defect.  The property is in the same condition as it was when the homeowners accepted the property prior to closing over a year ago.  We have nothing further to offer as we have exhausted all reasonable efforts to resolve this issue with the homeowners.

  Customer response

  11/10/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  
  there’s a reason why you have the one year warranty. Not every is caught or thought about at the time of the closing. Widening the driveway was brought up during the construction phase of the home, but they told no. I have emails about this as well. I have driven around the neighbor hood and for some reason mine is the only one with this steep ledge by the driveway. This is not a common practice or an idea building method. Safety was a second thought when they designed the home. I would hate for an injury of my 3 year old son or my elderly mom getting out of the cars to bring light to this safety issue. 
  

  Anyone with common sense sees the issue. The warranty team saw the driveway and agreed enough to take photos and had to go talk to people about it. At this point, I feel like they’re being cheap and ignoring a very clear issue that is easy to solve for them. For David Weekly to brag about how they have suck a positive customer satisfaction. I’m disappointed on how they’re handling this issue. 
  
  Regards,

  Javier *********

   

  
  
   

  
  

  Business response

  11/22/2022

  We reviewed the homeowners response and have confirmed that the issue is not a construction defect. We have nothing further to offer.

• Initial Complaint

  09/12/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  The regional warranty team fails to address and resolve outstanding warranty issues/tickets. No responses or follow up to countless attempts to have items addressed, most of which have been outstanding for over a year. The warranty team / company displays no management of vendors and doesn’t appear to have a process to review warranty request and address aging request with senior management. Haven’t been successful getting a live person on the phone and voicemails are not returned. Have attempted to send countless emails and they are returned as “undeliverable”, it appears certain ** ******* are blocked (opened a ticket on this as well, with no response). The quality of workmanship / build is disappointing, after 1 year of living in a new build items continue to arise.

  Business response

  09/13/2022

  A local manager will contact the customer in an effort to address the issues. 

• Initial Complaint

  09/09/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  We closed on our home on December 30, 2021. Upon closing, we had a punch list of items that were to be resolved immediately following the clothing. We are still awaiting one of those items, the paint trim above our vent hood, to be completed. Additionally, we have been in contact with our "builder"/project manager regularly regarding an issue with our vent hood. The installed hood is distorted due to the fact that the motor is too big for the casing. We have had four different visits of various service people arriving with the exact same product, which will not rectify the issue. We've repeatedly asked DW for an alternative solution, to which they have none.Our draining system in our front shared yard has already failed, resulting in a swamp-like area that is a breeding ground for mosquitos and other pests.The lights in our kitchen and bathroom constantly flicker immediately after being turned on.The craftsmanship on the tiling in the shower is completely uneven.It is extremely evident that our home was built utilizing shoddy craftsmanship and in a rushed manner. We've had to have service people out to re-seal our master shower, which resulted in leaks and an outbreak of springtails. Our windows throughout the house failed to close correctly for several months until the 7th or 8th tradesman came in to correctly diagnose the problem.

  Business response

  09/12/2022

  A local manager will contact the customer in an effort to address the issues.

  Customer response

  09/17/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and do not wish to accept or reject the message until the work outstanding is fully completed. We were contacted by a representative from David Weekley yesterday, and listed out the remaining issues. Given the fixes are outstanding, I would like to keep this open.

   
  Regards,

  Patricia ****
  
  
   

  
  

  Business response

  09/27/2022

  We are currently in the process of coordinating repairs to address the issues raised by the homeowner.

  Customer response

  10/18/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  
  This is not satisfactory to me as not all of the work has been completed.
  
  Regards,

  Patricia ****
  
  
   

  
  

  Business response

  10/31/2022

  We are still in the process of coordinating repairs to address the issues raised by the homeowner.
  

  Customer response

  11/05/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and don’t accept a resolution as the vent hood issue is still outstanding.
  
  Regards,
  
  
   
  

  Business response

  11/22/2022

  We are currently in the process of scheduling the work to be performed in the customer's home.

  Customer response

  12/07/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and still have items outstanding, so the case should not be closed.
  
   
  

• Initial Complaint

  08/30/2022

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  I signed a contract in March 2021 in the Veramendi subdivision in New Braunfels. The house was set to be completed October of this year. In May, I was notified by the representative for the builder that the house has to be knocked down because they didn’t get a variance to build a 2 story on the lot I paid for. They had received a notice from the building safety department monthsprior. They were going to cancel the contract at that time and the negligence being on them, decided to honor my contract by providing a new lot and building my chosen plan on it. They put a stipulation in place for me to get a new approval from a lender but it had to go through underwriting. That process took more of a toll than I was already going through with my year wasted. I have obtained a conditional approval for the builder and the manager had informed me that they had permits being processed and then the contract will be transferred over to new lot for signing. I got a call today from the manager for the David Weekley ( San Antonio region) stating that they have to cancel the contract due to length of time. That is the only reason given. The manager offered for all my money to be refunded and an additional $25000. The home was appraised by the lender I was approved through and it currently has $250,000 equity on it already and I know for sure that is one of the reasons why they are not honoring my contract. Now am a registered nurse who worked for FEMA from NYC to Texas from 2020 till 2021. I am a single black woman with 3 children who is working hard to provide a home for the children. The representatives for this builder has treated me so badly from raising their tone when am simply asking for information and they have lied so many times about when they received the notice from the building safety and recently about permits being in process for a new lot. This builder has shown that being a black single mother somehow means you have all the strikes and cannot make it .

  Business response

  08/31/2022

  We will look into the situation and ask a local manager to discuss with the customer.

  Customer response

  09/21/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  I rejected  their response because they still have not resolved the issue at hand. I haven’t received a call from corporate either. 
  
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  
  
   
  

  Business response

  10/03/2022

  We have exhausted all reasonable efforts to resolve the customer's complaint.

  Customer response

  10/12/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  
  [The builder has not resolved the issue. In fact the builder has listed the house that they had told me,has to be knocked down because it was built on the wrong lot. The house just listed 2 days ago for $659,420.00 by the builder and the representative I was working with, Morgan *****.The house is still a 2 story and has not changed to a one story like I was told. They have put me through 18 months of emotional toll. The rep lied, the manager Johnny ****** lied as well and Cooperate did not do anything.This company is horrible and stereotypical to single women! Especially if you are black.
  
  Regards,
  
  
   
  

  Business response

  10/25/2022

  We regret that we were unable to build the home that Ms. ******** wanted on this lot.  City imposed restrictions prohibit a 2-story home on this lot.   The home that was started in error will be partially demolished and converted to a 1-story home once the city approves the necessary permits.  We are NOT building a 2-story home on this lot.  We attempted to move Ms. ******** to another lot or seller her the one story home.   We were unable to reach an agreement with her.   We have exhausted reasonable efforts to resolve her complaint.

  Customer response

  10/28/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  
  the builder never attempted to sell me a one story home. They stated they will honor my contract and give me a new lot for the 2 story I had  signed the contract for but then called me on August 30th to state they had to cancel without a good reason other than length of time. So it has not resolved and they still refuse to honor the contract.

  
  Regards,
  
  
   

  
  

  Customer response

  11/26/2022

  Better Business Bureau:
  
  This letter is to inform you that the builder has not resolved the issue. Their contract does state everything has to be settled outside of court my lawyer has sent a proposal to them for the financial and emotional toll they put on me and my family. The builders lawyers are not not even responsible enough to respond to this proposal in a timely manner. 18 months on emotional distress and yet they still want to drag this out. No care for another persons feelings or what this experience has caused them. To clarify, whoever is responding to this complaint by the responding representative needs to know their facts. The builder never offered to sell me a one story house. They offered a new lot and made me think they had a new lot and will honor their contract but backed out two weeks after I was told permits had been sent to the city. They made me go through underwriting to get a full approval and even lost money due to this . Their reason for this is that, I wouldn’t be able to get approved by closing. I got full approval from three lenders and they still backed out! Why they had the notion that I would not  be approved during closing beats me until today. I want to know if it’s because am a black woman, a single mother or just because I was not allowed to own a home in the Great state of Texas. To make the assumption like that and have me go through hell and back with their preferred lender and my own lenders is baffling.working multiple Covid assignments as a registered nurse and saving money to provide a home for my children wasn’t enough. Registered Nurses have the most stable income coming in so I still want an answer to that as their reps couldn’t give me a clear answer and or make it right by accepting the proposal on my behalf. 

   

  Regards,

  Trecia Owusu Frimpong

  
  

  Business response

  01/24/2023

  We responded to the customer's attorney and are still awaiting a reply.  Additionally, we sent the customer a full refund and the check was returned unclaimed.  Please provide an updated address to deliver the refund check.  Thank you.

  Customer response

  01/26/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  
  The reason for rejecting this response is because I have not received any Check from this builder. I moved and have all my mail being forwarded to my current address and the change was done through the post office and  so if I have mail that are being forwarded to me with a yellow sticker on each of them, then I would have most certainly received that check as well. My attorney finally heard from them January 13, and everything they said including calling her office all the time was a lie. Lies and lies. One of their response initially was that they had offered to change the 2 story to one story. Here is a video am at thing of the hearing to get a variance where the builders manager clearly stated that, that house cannot be turned into a one story because the master is downstairs and also staying the fault was 100% on their part. Yet they still did not make things right Ans continue to put me through this when I should have this behind me after two years. This hurts incredibly.  My address is 9** ****** *** ******** *** ****1. This address has been forwarded to them by attorney on January 14, but still nothing. Video is attached here. Thank you. 

  Regards,
  
  
   

  
  

  Business response

  02/06/2023

  We are re-issuing the refund check and sending to the customer's new address.

  Customer response

  02/06/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  
  
  They also need to respond in a timely manner to my attorneys proposal. I waited 18 months for disappointment and don’t need to prolong this worst experience any longer. Thank you. 
  
   
  

• Initial Complaint

  08/22/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  --- Home Roof Leaks - Faulty Materials & Workmanship, Repairs were promised, but never done. January 2022, Stuart notified David Weekly of the issue resulting in leaks coming from the roof. Stuart had independent evaluation of roof concerns from **** * ***** Feedback is that the under-laminate and install practices are most likely the cause of the leaks, no tile concerns Austin completed a site visit As of 2/15/22 Stuart Follow up with Austin on the actual leak concerns Austin ***** agrees to fix the problem that there are concerns as other homeowners have experience the similar issue Austin confirms again that they have had additional issues int he North Valley and waiting for Additional reports, but re-iterates that David Weekly would be addressing my repairs the following week As of 4/25/22 Austin notifies that the sub-contractor is still pending - Still in holding pattern Stuart follows up between 5/13 - 6/20 no response from Austin As of 6/27/22 Per Austin, Stuart was asked to provide an updated Quote from **** * **** - Agrees that I should not have to weight on contract negations and if David Weekly needs to cut a check to move forward with **** * **** than that’s right approach. Stuart sent Quote to Austin Stuart sent follow-up to Austin on 7/1 As of 7/12/22 ******* Sub-Contractor consultants completes site visit, On-site feedback from ******* is tiles look good, but drone cannot tell if under-laminate or install technics are causing defects This is the same feedback I got from independent Contractor (**** * ****) back in January (notated above) The detailed pictures used in the report are not the same style of tiles on my rood, did ******* even do the assessment off my roof? As of 7/15/22 Austin ***** says that there will be no further action due to no active leak. Austin indicates ******* is hesitant to conduct an attic inspection due to shallow pitch/roof On 8/4/22 Stuart notified David Weekly of another leak due to recent rain.

  Business response

  08/30/2022

  We have reviewed the homeowner's complaint and determined that it is not warrantable. 

  Customer response

  10/11/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  
  
  Are the issues resolved?   ____________Yes    ____X___No
  
  If yes, when was the issue resolved?
  
  ____________________________________________________________________________________________________________________________________________
  
  If no, what issues remain outstanding?
  
  _Repair Work is still pending, in the process of agreeing to what repairs are being addressed and When they can be completed.
  
  Did you ever file your case through the court system?  __NO____ If so please include a copy of your filing or judgment for our files.
  
  Signature: _Stuart *******************: _10/11/22_________
  
  Please respond just as soon as possible to this inquiry.  Feel free to email the information to [email protected] ; make sure to reference your case number.
  

  Business response

  10/24/2022

  We are currently in the process of coordinating repairs with the homeowner.

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