Business Profile

Garbage Removal

Waste Management

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This business has 3 alerts

Pattern of Complaints

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Complaints

This profile includes complaints for Waste Management's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

2,713 total complaints in the last 3 years.
890 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/12/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Called Waste Management to close our account and they refused. Said that we"needed an affidavit" sent to them in order to close the account. This is not legal.
Business Response
Date: 04/22/2024
April 22, 2024

Better Business Bureau complaint
# *******
WM Account # ************

Hello Kevin,

Thank you
for bringing your concerns to our attention. We sincerely apologize for the
frustration you've experienced with the cancellation of your account.

We
understand the inconvenience you've faced and want to assure you that
addressing your concerns is a top priority for us. Currently, you are held to a signed service
agreement. This agreement as well as
your Liquidated Damages letter are attached to this complaint. Please inform us of your decision. Once again,
we apologize for any frustration caused by this situation. Your satisfaction is
important to us, and we're dedicated to improving your experience with us.

If we have
not addressed all your issues or something arises, please call us at
713-512-6200 option 3, and we can review immediately.

Very Respectfully,
Candace E.
Customer Experience Agent- WM Cares
Initial Complaint
Date:04/12/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I want to change my trash service as Waste Management keeps increasing the price. WM is stating policy that it takes 90 day to remove the dumpster and I will have to pay $215 to have the dumpster removed. We have no contract or agreement with WM and I believe the trash service should be at will for our home. I wanted the dumpster removed immediately so I could start service with another vendor and WM is forcing me to keep the service for 90 days. Initial contact was March 13th and again on March 21st. I was informed on the second contact that I have to request service be cancelled by **** mail and that we would be charged $215 to cancel service and have the dumpster removed. How do I avoid being charged $215 for an at will service that I want to cancel? We were moved onto WM account as they bought the company that was previously supplying our trash removal service.
Business Response
Date: 04/18/2024
April 18, 2024

Better Business Bureau complaint # ********
WM Account # ************

Dear ****,
Thank you for bringing your concern to our attention. We sincerely apologize for the frustration you've experienced with the request to cancel your service.

We understand the inconvenience you've faced and want to assure you that addressing your concerns is a top priority for us.

After review,we have attempted to reach you several times via phone and email with no response. We are asking 90-day notice for removal per corporate policy. We may be able to assist you sooner with the removal, however we need to speak with you.

Once again, we apologize for any frustration caused by this situation. Your satisfaction is important to us, and we're dedicated to improving your experience with us.

If we have not addressed all your issues or something arises, please call us at ************ option 3, and we can review immediately.

Very Respectfully,
Chanthall C.
Customer Experience Agent- WM Cares
Initial Complaint
Date:04/12/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My 4/3 yard waste pickup was delayed by one day. When they did pick it up, they spilled half of one of the bags on the ground. They picked it up, but instead of placing the spilled grass into their truck, they dramatically piled it back in my yard instead and then left. WM is refusing to refund me for their incomplete pickup. They owe me about $2.50 according to my math. Their bill is about $30/month for Trash, Recycle, and Yard waste. So Yard waste accounts for 1/3 of the $30, which would be $10. And one week would be $2.50.
Business Response
Date: 04/17/2024
April 17, 2024

Better Business Bureau complaint # ********
WM Account # ************

Dear *****,
Thank you for bringing your concerns to our attention. We sincerely apologize for the frustration you've experienced with the yard waste service.

We understand the inconvenience you've faced and want to assure you that addressing your concerns is a top priority for us.

After review,you communicated with ****** who informed you my Route Manager addressed the issue with the driver. She also explained we will not be providing a credit as you requested since we dont charge for the yard waste service.

Once again, we apologize for any frustration caused by this situation. Your satisfaction is important to us, and we're dedicated to improving your experience with us.

If we have not addressed all your issues or something arises, please call us at ************ option 3, and we can review immediately.

Very Respectfully,
Chanthall C.
Customer Experience Agent- WM Cares
Customer Answer
Date: 04/17/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.

Your response is insane. You can't just randomly declare that you don't charge for the service you didn't provide, and therefore can't be held accountable for not providing that service. I pay you to pick up my trash, recycling, and yard waste. The city REQUIRES you to provide these services to me. You did not fully pick up my yard waste, and therefore you are not entitled to full payment for your services.
If you paid someone to clean your entire house, and they didn't clean one of the bedrooms, would you allow them to charge you full price if they said "Oh! We didn't charge you for that room, so we're not giving you your money back!"? If you paid someone to tune up your car, and they only replaced three of the four spark plugs, would you still pay them full price if they declared: "Oh! That fourth spark plug is free, so you still have to pay the full amount!"? If a doctor gave you surgery, and used two stitches too few and your wound reopened, would you just accept it if he said "Oh! The stitches for your surgery were free, so you still have to pay full price!". Any reasonable person would answer with a hard "NO" to any of those questions.
You WILL give me a partial refund for not completing my full pickup. The fact that you are refusing to do so and not doing the right thing is totally insane. If you figure up the salary of all of the people that have talked with me and are spending time responding to this complaint, you've already spent WAY more than the $2.50 I asked to be refunded. And since I'm NEVER going to take "NO" for an answer, I'll use all avenues possible to pursue you until I get my refund. I suggest you cut your losses and pay up, because I'm a dissatisfied customer that WILL not be going away until you do.

Regards,

*****

Business Response
Date: 04/26/2024
April 26, 2024

Better Business Bureau complaint # ********
WM Account # ************

Hello *****,
After further review,I issued the credit of $3.64 for the service issue. It was $2.50 plus the surcharges. The credit will be applied towards your next billing cycle.

Once again, we apologize for any frustration caused by this situation. Your satisfaction is important to us, and we're dedicated to improving your experience with us.

If we have not addressed all your issues or something arises, please call us at ************ option 3, and we can review immediately.

Very Respectfully,
Chanthall C.
Customer Experience Agent- WM Cares
Initial Complaint
Date:04/12/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have had WM as my trash service for years. Last year they moved my dumpster illegally to my neighbors property and claimed if I signed a contract with them that it would be corrected. It took weeks to correct even after signing the contract. They have made up excuses not to service me (including weeds making it impossible to empty the trash, 2" of snow making it unsafe, trees hitting their truck when there are no trees, etc) yet continued to bill full price. They credited me after I complained, only to make up additional charges without explanation or proof that match the credits, they have sent me photos of other properties claiming it was mine. This month they sent me an increase of about %20 stating I could end my contract if I didn't pay the new price, I chose to end the contract. I have requested they only contact me in writing due to them lying repeatedly. They are now, in email, lying about the amount due, that I had already agreed to the new monthly price, that I have to pay an inflated penalty. They are now claiming they won't remove the dumpster unless I pay them to do so after I have ended my contract. They have also ignored my request for billing corrections and my reports that their services were not completed as scheduled.They have verified receipt of a 30 day notice to cancel dated 4/2/2024 I will pay the agreed upon monthly service until the end date of 5/2/2024 and have repeatedly offered to be flexible about the dumpster removal, in order to not be an issue with the new dumpster. My professional employment as a facilities maintenance supervisor has had me managing up to 22 bi-weekly emptied dumpsters with WM, yet I've never had as many issues as for this account for my single dumpster.Desired Resolution: Their made up penalties, attempted intimidation, and outright lies need to stop. They need to remove their property promptly from the service address on 5/2 or schedule an alternative date with me and service the trash until the end.
Business Response
Date: 04/18/2024
April 18, 2024

Better Business Bureau complaint # ********
WM Account # ************

Dear *******,
I apologize that you experienced issues with the account cancelation request and appreciate the opportunity to address your concerns. After a review, my sales team has explained the cancelation process. There is an active service agreement therefore you will be charged liquidated damages for early termination.Attached is your service agreement. Again, please accept our apology for any frustration this may have caused.
If we have not addressed all your issues or something arises, please call us at ************ option 3, and we can review immediately.

Very Respectfully,
Chanthall C.
Customer Experience Agent- WM Cares
Customer Answer
Date: 04/22/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.

As per your attached documents "Agreement can be terminated prior to the end of the Initial Term or a Renewal Term as follows: (a) by Customer (with
no obligation to pay liquidated damages as provided in Section 7), (i) if Company fails to satisfy the Service Guarantee provided in Section 1(a) or (ii) pursuant to Section 4(c) if Company increases the Charges payable by Customer hereunder with a Consensual Price Increase;"
WM has both given a price increase and failed to satisfy section 1 in their repeated lack of trash removal (including on 4/5/24 after this complaint was filed where they did not remove the trash). As stated in section 3, quoted above, I am not obligated to pay liquidated damages provided in section 7.

Regards,
******* *******

Business Response
Date: 04/30/2024
April 30, 2024

Better Business Bureau complaint # ********
WM Account # ************

Hello *******,

We have conducted a full review of your account,*******, the Sales Agent, provided an explanation of the cancelation process via email as you requested. WM would have needed to receive the cancel letter by the end of March for the account to qualify for the annual price increase clause. Due to the service agreement being in term until April 2026, the liquidated damages for early termination will still apply. Please accept our apology for any frustration this may have caused.

If we have not addressed all your issues or something arises, please call us at ************ option 3, and we can review immediately.

Very Respectfully,
Chanthall C.
Customer Experience Agent- WM Cares
Customer Answer
Date: 05/09/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.

The attached invoice dated 3/29/2024 states I have 30 days to terminate my service agreement. My writing notice was dated 4/2 well within the 30 days.
"Your consent will be deemed to occur upon payment of the new service rate. If you do not consent to the increase, you have the right to terminate the
service agreement within 30 days."

As I have not paid the new rate, I have not consented. Also I have repeatedly requested corrected invoices in writing, which have not been received. I have also repeatedly requested the trash can removal on 5/2/2024 and the can is still there as of 5/9. If you had done a complete review, you would have seen this. I have also requested all contact be in writing and to stop calling me. Yet I have been receiving calls about the invoices.

Regards,

******* *******
Initial Complaint
Date:04/11/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am unable to call this business, there is no phone # and no chat, just faq. This is the only way to get WM's attention. They picked up our trash and recycling but the trash can is now gone. Recycle can is still here. No note, no nothing and we are paid up but they no longer can service what we paid for. Now hopefully they will contact us.
Business Response
Date: 04/16/2024
April 16, 2024

Better Business Bureau complaint # ********
WM Account # ************

Dear ******,
Thank you for bringing your concerns to our attention. We sincerely apologize for the frustration you've experienced with reaching customer service and issues with the container delivery.

We understand the inconvenience you've faced and want to assure you that addressing your concerns is a top priority for us. To improve accessibility, we recommend utilizing our website's chat feature at **********. This will prevent you from experiencing delays with reaching us in the future.

I attempted to reach you at the # on file ************ but was unsuccessful. After review, my operations team confirmed the delivery was completed on April 16th.

Once again, we apologize for any frustration caused by this situation. Your satisfaction is important to us, and we're dedicated to improving your experience with us.

If we have not addressed all your issues or something arises, please call us at ************ option 3, and we can review immediately.

Very Respectfully,
Chanthall C.
Customer Experience Agent- WM Cares
Initial Complaint
Date:04/11/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I paid my billing annually, I send Waste Management ****** for the year. I have moved so yes, there are a lot of cardboard boxes and a few other items that the previous owner left, they refuse to pick up trash because it's to much trash. So I need to cancel my account and move to ****** services. (my area request that we use ****** instead of Waste Management) However, WM is refusing to issue the refund on my account stating they do not allow refunds to be given also trying to charge me for the container that I have been paying a fee monthly for. I would like my money refunded.
Business Response
Date: 04/15/2024
April 15, 2024

Better Business Bureau complaint # ********
WM Account # ************

Hello *******,
Thank you for bringing your concerns to our attention. We sincerely apologize for the frustration you've experienced with your service, cancellation, and refund.

We understand the inconvenience you've faced and want to assure you that addressing your concerns is a top priority for us. ****** attempted to reach you at ************* but was unsuccessful to resolve your missed service and go over the cancellation process. I left you a voice message today as well. I do see that your refund request was approved today. Please let us know if you do not receive your refund back onto your card in the next few business days. Please be sure to follow up with ****** at your convenience because I still do see the account opened and it appears we need to discuss the services on your account.

Once again,we apologize for any frustration caused by this situation. Your satisfaction is important to us, and we're dedicated to improving your experience with us.

If we have not addressed all your issues or something arises, please call us at ************ option 3, and we can review immediately.

Very Respectfully,
******* *.
Customer Experience Agent- WM Cares
Initial Complaint
Date:04/11/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I'm moving today and have tried 4 times over the past week to setup garbage and recycling with them. Their website isn't working to setup new service at my address online and when I call in, I'm placed in an endless hold queue. After 45+ minutes of waiting each call, I finally gave up. Today my wife and I both were on hold for 45 minute calls at the same time and were unable to get anyone to help. There is no alternative as Waste Management is the only trash company available. I'm stuck in my new house with no garbage and recycling and seemingly no way way to get it setup. I literally can't give them my business when they have a monopoly, that is how poor of a company they are. It is clear they are maximizing profit margins at the expense of the consumer and providing zero customer support or the infostructure for customers to help themselves.
Business Response
Date: 04/16/2024
April
16, 2024

Better Business Bureau
complaint # ********
WM Account # ************

Dear Ryan,
Thank you
for bringing your concerns to our attention. We sincerely apologize for the
frustration you've experienced with long hold times and issues with setting up new
service.

We
understand the inconvenience you've faced and want to assure you that
addressing your concerns is a top priority for us. To improve accessibility, we
recommend utilizing our website's chat feature at www.wm.com. This will prevent you from
experiencing long hold times in the future.

I appreciate you taking my call and confirming you spoke with my sales team who set up your
new account which is now active. You first pickup is scheduled for April 19th.

Once again,
we apologize for any frustration caused by this situation. Your satisfaction is
important to us, and we're dedicated to improving your experience with us.

If we have
not addressed all your issues or something arises, please call us at
713-512-6200 option 3, and we can review immediately.

Very
Respectfully,
Chanthall
C.
Customer
Experience Agent- WM Cares
Initial Complaint
Date:04/11/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
End of March waste management took our recycling container and did not provide a replacement for 3 weeks and has continued to not pick up recycling. Put curbside in alternate containers as we wait on their replacement. Driver simply says they can’t fulfill the service, even though I can see them stop, look at the recycling and then just drive to the next townhome. This is a paid service in our community and it’s not uncommon for them to miss weekly pickups. Yet they still charge us every quarter dispute not doing their jobs.
Business Response
Date: 04/16/2024
not sent yet:
April 16, 2024

Better Business Bureau complaint # ********
WM Account # ************
Hello Tomas,
Thank you for bringing your concerns to our attention. We sincerely apologize for the frustration with your container and service issues. We understand the inconvenience you've faced and want to assure you that addressing your concerns is a top priority for us.

I've personally confirmed with our Operations team that your container was delivered on 4/15/2024. I notified our 4/25/2025 recycle driver to take your extra recycling outside of your container since your last recycling was not picked up. Your recycling is serviced every other Thursday. I will follow up with you to ensure all your recycling is recovered on 4/25/2024.

Your feedback is invaluable to us, and we're committed to using it as an opportunity to enhance our services. Once again, we apologize for any frustration caused by this situation. Your satisfaction is important to us, and we're dedicated to improving your experience with us.

If we have not addressed all your issues or something arises, please call us at 713-512-6200 option 3, and we can review immediately.

Very Respectfully,
Candace E.
Customer Experience Agent- WM Cares
Initial Complaint
Date:04/10/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Friday, April 5, while driving to work, I got behind a Waste Management truck pulling onto ******** **** **** ****** ******* ******** ****** in Irvine, KY around 4:30-4:40am. ******* ******** which from my understand is owned or affiliated with Waste Management, has a garage and landfill around 2 miles up the road on Winchester road. I see these trucks most mornings at the same intersection, likely heading out for work. While following one of the trucks on the morning of the 5th, debris fell off the truck and hit my vehicle***** ********* ********** and struck my passenger side mirror busting the trim of the mirror. With debris flying off the truck once my vehicle was hit I passed the truck immediately to prevent further damage, and because my windshield hadn’t been struck I continued onto work, where I inspected my truck and found the damage. I contacted ******* *********Waste Management and filed a claim to seek to have the damage repaired, and they’re refusing any fault and denied my claim, citing I didn’t have any pictures or videos of the truck or didn’t get a truck number. I understand not having hard evidence showing it was their truck, but the *** in their trucks will confirm they have trucks traveling the route I’ve stated at the time frame I’ve stated, so who else could it be at that time of morning and from the direction in which they’re headed coming off the bypass to turn onto Richmond road. I am not seeking to get money from the company I only want the damages to my truck repaired, or worst case be reimbursed for the costs. I already at the request of WM’s third party insurance agency have an itemized quote for repair costs coming to a total of $286.15, and after receiving the quote, I was told my claim is denied.
Business Response
Date: 04/22/2024
April 22, 2024

Better Business Bureau complaint * ********

Dear *******
Thank you for
bringing your concern to our attention. We sincerely apologize for the
frustration you've experienced with the property damage.

After review, my
District Manager confirmed the report was turned into out claims team. There is
nothing further our site can do. You will have to communicate with ********* ****** for further assistance.

Once again, we
apologize for any frustration caused by this situation. Your satisfaction is
important to us, and we're dedicated to improving your experience with us.

If we have not
addressed all your issues or something arises, please call us at 713-512-6200
option 3, and we can review immediately.

Very Respectfully,
Chanthall **
Customer Experience Agent- WM Cares
Customer Answer
Date: 04/25/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.

I have already tried to communicate with ********* ****** and I was told by them that WM was denying involvement and since I could not definitively prove it was a WM truck with evidence, they refuse to take the claim farther. As stated in my initial complaint and statement, I had seen those very same trucks there nearly every morning and they were obviously coming from the WM location right up the road. I will reach out to ********* ****** again but it is completely ridiculous that I am having to jump through these hoops and BEG to have my damaged property replaced by those who damaged it. I was simply going to work to try and make a living and got nearly $300 of damage done to my vehicle and now I’m being left to foot the bill. That is completely and utterly wrong.

Regards,

****** ******

Customer Answer
Date: 05/01/2024
Better Business Bureau:

This letter is to inform you that Waste Management has carried out to my satisfaction the resolution it proposed for my complaint, filed on 4/10/2024 and assigned ID ********.

Regards,

Since receiving the message from Waste Management earlier today, I have talked to ********* ****** and they have agreed to meet most of the quote for repair and send a check to me for $200, so I would consider this resolved, I just can’t find the option on the case profile online to do so myself I just wanted to inform you and thank you for your help
Initial Complaint
Date:04/10/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Waste Management charged me a $70 fee that I did not agree with. When i questioned the fee they suspended my service and are now charging me an additional $70 fee. Due to not paying the original fee. I was not sent any notification that if the fee wasnt paid the service would be suspended and a new fee would be issued. I did receive several emails to complete a survey but nothing regarding suspending my service and adding an additional $70. I also offered to pay for a year in advance to have the fees waived. They did not accept this. I also paid the full amount for my service and am only requesting the two $70 fees to be waived.
Business Response
Date: 04/15/2024
April 15, 2024

Better Business Bureau complaint # ********
WM Account # ************

Hello *******,

Thank you for bringing your concerns to our attention. We sincerely apologize for the frustration you've experienced with your billing and your communications with us. After review, ******** spoke with you today and confirmed that there is no resume charge on your account at this time.

We understand the inconvenience you've faced and want to assure you that addressing your concerns is a top priority for us. A notification email was sent on 2/25/2024. We recommend utilizing our Manage Preferencesfeature on our website (**********) to prevent inconveniences in the future.

Your feedback is invaluable to us, and we're committed to using it as an opportunity to enhance our services.

Once again,we apologize for any frustration caused by this situation. Your satisfaction is important to us, and we're dedicated to improving your experience with us.

If we have not addressed all your issues or something arises, please call us at ************ option 3, and we can review immediately.

Very Respectfully,
******* *.
Customer Experience Agent- WM Cares

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This business has 3 alerts

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Business Response

Complaint statuses

Business Response

Customer Answer

Customer Answer

Complaint statuses

Business Response

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