Complaints

This profile includes complaints for Waste Management's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Waste Management

  800 Capitol St Ste 3000 Houston, TX 77002-2945

• 

  Waste Management

  10701 Todd St Houston, TX 77055-1831

• 

  Waste Management

  7501 Grade Ln Louisville, KY 40219-3407

• 

  Cleveland Hauling

  6705 Richmond Rd. Solon, OH 44139

• 

  Waste Management Inc

  390 Innovation Way Wellford, SC 29385

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/30/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We would like to have our dumpster picked removed but WM is trying to charge us an exorbitant amount of money. They say we have a contract that automatically renewed in 2020 for five years. The way they do business is horrible. They have increased our prices without notice for years. When we called to cancel because we are going to save over $700 per month with another company they said we can sign a three year agreement to lower our bill with them by over $600 per month. Why can they do that now that we want to cancel instead of just charging us a fair rate to begin with? Now they will not let us out of our "contract/agreement" unless we pay them over $4,000 with only three months remaining in our "contract/agreement".

  Customer Answer

  Date: 07/31/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  
  
  
  
  

  The issue has been resolved.

  
  
  
  
   
  

• Initial Complaint

  Date:07/28/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Waste management was our mandatory recycling company. We paid our bill yearly. The contact with waste management was terminated not by me but by our township.They have been sending me a bill for $20 for two years, threatening collections and attorney action. I have contacted the company on three different occasions an every time the day yes the bill has been paid we will correct it in our system. Yet I still receive a bill.

  Business Response

  Date: 07/30/2025

  Date: 07/30/2025
  
  Better Business Bureau complaint # ********
  WM Account  # ***********
  
  Dear *********, 

  
  Thank you for bringing your concern to our attention. We sincerely apologize for the frustration you've experienced with billing.
  
  After review, our billing team has processed full adjustment of the $20.00 amount, and this will clear the account to a zero balance.
  
  Once again, we apologize for any frustration caused by this situation. Your satisfaction is important to us, and we're dedicated to improving your experience with us.
  
  If we have not addressed all your issues or something arises, please call us at ************ option 3, and we can review immediately.
  
  
  Very Respectfully,

  
  **** *.
  Customer Experience Agent- WM Cares

  Customer Answer

  Date: 07/30/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  
  
  
  
   
  

• Initial Complaint

  Date:07/18/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to cancel my trash service with Waste Management for a month. I have made numerous calls, being put on hold for over 30 minutes several times. Have had the phone disconnect when I was being "transferred," made several attempts on their websites "help" section. Have had three live chats, and here I still am.

  Business Response

  Date: 07/22/2025

  Date: 07/22/2025
  
  Better Business Bureau complaint # ********
  WM Account  # ************
  
  Dear *****, 

  
  Thank you for bringing your concern to our attention. We sincerely apologize for the frustration you've experienced with cancellation of your account.
  
  After review, you spoke with ******, who was able to cancel your account yesterday 07/21.
  
  Once again, we apologize for any frustration caused by this situation. Your satisfaction is important to us, and we're dedicated to improving your experience with us.
  
  If we have not addressed all your issues or something arises, please call us at ************ option 3, and we can review immediately.
  
  
  Very Respectfully,

  
  **** *.
  Customer Experience Agent- WM Cares

  Customer Answer

  Date: 07/22/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  
  
  
  
   
  

• Initial Complaint

  Date:07/18/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have tried to contact WM to cancel a service order for residential trash at a new residence that was scheduled for a few weeks from now. This company has made it impossible to get it cancelled. Their website doesn't allow it, I have tried calling their customer service multiple times but they said they are unable to do it and refer me to a phone number that literally never answers. It plays music for hours at a time to no avail. I have never dealt with such a poor customer service from a ********************** before, it's impossible!

  Business Response

  Date: 07/22/2025

  Date: 07/22/2025
  
  Better Business Bureau complaint # ********
  WM Account  # ************
  
  Dear *******, 

  
  Thank you for bringing your concern to our attention. We sincerely apologize for the frustration you've experienced with cancellation of your account.
  
  After review, you spoke with *******, who was able to cancel your account yesterday 07/21.
  
  Once again, we apologize for any frustration caused by this situation. Your satisfaction is important to us, and we're dedicated to improving your experience with us.
  
  If we have not addressed all your issues or something arises, please call us at ************ option 3, and we can review immediately.
  
  
  Very Respectfully,

  
  **** *.
  Customer Experience Agent- WM Cares

  Customer Answer

  Date: 07/22/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  It's a shame it takes reaching out to the BBB for WM to provide an avenue to cancel a service that was not even started. Thank you BBB!
  
  
  
   
  

• Initial Complaint

  Date:07/18/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a WM customer for 17 years. After 6 delayed pickups (the last one of 4 days) so far this year, I called on 7/14/25 to cancel my service for unacceptable performance causing significant inconvenience. It took multiple calls and over 2 hours to reach an agent that was able to actually perform a cancellation. The agent cancelled my service and told me that she would refund me a prorated amount for the unused portion of the annual period (approx. $1,150) to my credit card on ******* service term was June 1, 2025 to May 31, ******* annual payment was for $1,324.43.Payment was made by credit card on June 10, 2025.The agent also turned off my autopay (for which I received an email notice) and ordered my containers to be taken back by WM.The containers were picked up and taken away by WM on 7/17/25 On 7/18/25, I received a ***** autodial phone call from WM stating I was late in payment. Surprised, I logged in online and saw that WM showed I had NOT paid anything this year and OWED them $991.02 in arrears!I messaged with an online chat agent who said that my credit card payment was "reversed on 6/9". This is obviously in error because my credit card statement clearly shows $1,324.43 was paid on 6/10/25 (with no reversals before or since).I then immediately called a WM agent who requested I email him my credit card statement to prove I paid, which I did. He said my statement will be reviewed by the billing department and it will take a week before they make a determination. In the meantime, WM not only OWES me a pro-rated refund (approx. $1,150) but is disturbing my peace of mind and possibly damaging my credit rating by unjustly claiming I am in arrears and owe them $991.02. I am seeking PROMPTLY:1) my refund (approx. $1,150)2) a written statement that WM did receive my payment of $1324.43 in full and on time on 6/10/25 3) removal of the amount of $991.02 erroneously showing as owed in the client portal.Thank you

  Business Response

  Date: 07/22/2025

  July 22, 2025
  
  
  
  
  
  WM Customer *********************************
  ******************** Case # ********
  
  
  Subject: Follow-Up on Your Invoice Concern
  
  
  

  Dear *********,
  
  

  Thank you for bringing your concerns to our attention regarding the recent invoice you received. I understand how frustrating it can be to expect a refund and instead receive a new charge, and I sincerely apologize for any confusion or inconvenience this has caused.
  
  

  We attempted to contact you to discuss your concern in more detail but were unable to reach you. Additionally, our Account Associate,Shaylee, sent you an email on July 21, 2025, confirming that refunds totaling $1,138.91 have been processed. These funds should be returned to your account within 35 business days, depending on your financial institution.
  
  

  We appreciate your patience and understanding as we worked to resolve this matter. If you have any further questions or additional concerns, please dont hesitate to contact Shaylee at ************. Our office is open Monday through Friday, from 8:00 AM to 5:00 PM EST.
  
  
  

  Best Regards,
  
  Murtise H.
  Customer Experience Agent- WM Cares

  
  

  Customer Answer

  Date: 07/24/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  I have just received today the second and final credit to my credit card and Waste Management has fully refunded me for the unused portion of my term.  I also see that my balance is now correct at $0.00 on the ****** customer portal. 
  
  Thank you.

  
  
  
   

  
  

• Initial Complaint

  Date:07/18/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When attempting to cancel my service with waste management I began attempting to contact them in June. The automated system consistently disconnected my calls when I followed the prompts to cancel service. I attempted 6-8 times over the course of 4 days with the same result. I was finally able to reach someone by selecting another option. I proceeded to cancel my service and agreed to complete the (at the time) current 3 month term length. They agreed to do my last pick up on 6/27 as I was paid up through June.The week of June 16th my trash cans were removed (a week early). I called twice to have the cans returned. They only returned one even though I was paying for two trash bins. Final pick up was 6/27 but the cans were not removed. I had to call again after 6/27 as the cans were not picked up. I was told either 7/5 or 7/10 would be the date they would pick up the cans but they couldnt confirm which day it would be. I called again and they said they were supposed to pick up on 7/11 but got behind and rescheduled the pick up for Monday 7/14. I have notified 3 different people on 3 different occasions that the trash bins are in their pick up location which is not in front of my house but along the side where they e been collected for years by ***** of 7/18, the cans are still here. Ive now received an invoice to pick up the cans for $95.24. On their statement there is a disclaimer that says when you pay the quarterly invoice you agree to continue service during the dates of the period. I have paid and completed the services for the last invoice I paid which was for 4/1-6/30. It says if services are cancelled after initial acceptance you will be charged a cart removal charge. I completed service for the agreed upon dates and have not renewed however I am still being charged for cart removal that took place at the wrong time, I didnt have all my bins for my final pickups and now the remaining bins havent been picked up.

  Business Response

  Date: 07/22/2025

  July 22, 2025
  
  
  
  
  
  WM Customer ******************
  ******************** Case # ********
  
  
  Subject: ********************************* Cancellation Experience
  
  
  Dear *****,
  
  
  Thank you for taking the time to share your experience with us. I truly understand how frustrating and exhausting it must have been to repeatedly attempt to cancel your service, only to face disconnections, delays,and confusion around your trash bin pickups. Please accept our sincere apologies for the inconvenience and lack of clarity throughout this process.
  
  
  We attempted to contact you to discuss our resolution with you directly, but unfortunately, we were unable to reach you.
  
  
  After a thorough review of your account and the timeline of events you provided, we have made the necessary adjustment to your billing to zero out the balance due of $95.24. This adjustment can take up to 35 business days to appear on your account.
  
  
  Our records show that your containers were removed on July 18, 2025. If this is not the case, please contact us so we can request removal right away.
  
  
  We appreciate your patience and the opportunity to make this right. If you have any additional concerns or questions, please dont hesitate to call us at ************, option 3. We are here to assist you.
  
  
  Best Regards,
  
  Murtise H.
  Customer Experience Agent- WM Cares

  Customer Answer

  Date: 07/23/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  
  
  
  
   
  

• Initial Complaint

  Date:07/17/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I requested a roll off dumpster for my home and paid ****** on 5/26/25 and got it delivered 5/30/2025. I then requested a pickup 7/8 and instead of picking up, they tried to drop off. So, they then picked up 7/10- at which point I had been charged another ******. when the dumpster was picked up, my account said I had a credit of $400-500 (which btw, their account and billing is not client friendly and makes no sense how they bill) at which point I called a customer service *** and was advised that WM would weigh my dumpster and I would be given a refund or a new bill if the dump went over the weight limit of 3 tons. I then received a bill today WHICH I CANNOT OPEN and keep getting error messages for after trying to open on my phone, ******, and IE for an amount of *******. i am not paying this until I am mailed an invoice and/or speak to a *** to see what i am being charged for - WM billing is shady. there is no way in h*** i can go from a credit of 400 something dollars to receiving a bill of ******* for throwing away household items and not even filling the dumpster completely

  Business Response

  Date: 07/21/2025

  July 21, 2025
  
  
  
  
  
  WM Customer ******************
  ******************** Case # ********
  
  
  
  Subject: Follow-Up on Dumpster Billing Concerns
  
  

  Dear ******,
  
  

  Thank you for reaching out and sharing your experience. Im truly sorry for the confusion and frustration youve encountered with your recent roll-off dumpster rental. I understand how upsetting it must be to face unexpected charges, especially when the billing system feels unclear and difficult to navigate.
  
  

  Youve taken all the right steps by requesting pickup,contacting customer service, and trying to access your invoice. I regret that instead of clarity, you were met with technical issues and a bill that didnt make senseespecially after seeing a credit on your account. Thats understandably frustrating.
  
  

  We did attempt to contact you to discuss your concerns in more detail, but unfortunately, we were unable to reach you. After reviewing your account thoroughly, weve made an adjustment to your billing and zeroed out the balance due of $766.57.
  
  

  This adjustment will be credited to your account tonight,and by tomorrow, your balance will reflect $0 due on the ****** portal.
  
  

  If you need further assistance or would prefer to speak with someone directly, please contact our account representative **** at ************. Hes available and ready to help.
  
  

  Thank you again for your patience, and we truly appreciate your business.
  
  
  Best regards,
  
  
  Murtise H.
  Customer Experience Agent- WM Cares

  
  

  Customer Answer

  Date: 07/23/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before send*** it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  
  

  I did still see an invoice on my account with a due date of August 15 that shows a balance due- which I will not be pay*** per your response of zero-*** out the account. Thank you 
  
  
  
   

  
  

• Initial Complaint

  Date:07/15/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7/9/2025 I called Waste Management to order a recycle bin for my house and I paid for it over the phone with a customer service agent. the agent told me to leave the old recycle bin out on the curb so when the driver arrives with the new *** ** will swap the new one for the old one. she told it will be delivered on 7/10/2025 whichnis the next day. they work from 8-6pm. I decided to call them the next day be it was already 5pm and the delivery driver never showed up. the customer service agent assured me he will be there. the driver never showed up. The following day which was 7/11/2025 I called again and they guaranteed my it will arrive Friday on the 11th. again no delivery driver showed up. now I'm upset because it feels like these people are playing games with me. I called again on the 11th before they closed and the agent apologize and stated I will receive the bin on Saturday the 12th, she told me she call dispatch and said for sure Saturday if not to call them before 12 noon Saturday before they close. I called around 10:30 Saturday morning and a recording came on saying there were closed. I am so upset with this company already. on Monday morning first thing I called the company again and requested to speak to a supervisor and they refuse to patch me thru. hung up on me. I called again and spoke with a different agent and she promised it will get the bin on Tuesday morning. it is now 4:24 Tuesday afternoon and still no bin. I never thought a company as big as this one would play games like this with there customers. I want my bin yesterday!!! It's paid for and I want it delivered asap. please help.

  Business Response

  Date: 07/17/2025

  Date: 07/17/2025
  
  Better Business Bureau complaint # ********
  WM Account  # ************
  
  Dear ******, 

  
  Thank you for bringing your concern to our attention. We sincerely apologize for the frustration you've experienced with getting your container properly swapped.
  
  After review, we spoke yesterday and I reached out to our operations management team, who confirmed and assured they were able to get this fixed yesterday afternoon. I attempted to call you but had to leave a voicemail.
  
  Once again, we apologize for any frustration caused by this situation. Your satisfaction is important to us, and we're dedicated to improving your experience with us.
  
  If we have not addressed all your issues or something arises, please call us at ************ option 3, and we can review immediately.
  
  
  Very Respectfully,

  
  **** *.
  Customer Experience Agent- WM Cares

  
  

  Customer Answer

  Date: 07/24/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  
  
  
  
   
  

• Initial Complaint

  Date:07/14/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive been trying to cancel my service. I opened a case. They replied with a question as to why I was cancelling. First off, this shouldnt be required to cancel a service, yet I provided an answered. I replied that I no longer wanted it and to please cancel. I have tried to contact them multiple times over the last two weeks and they are completely unresponsive.

  Business Response

  Date: 07/15/2025

  July 15, 2025
  
  
  
  
  
  WM Customer ******************
  ******************** Case # ********
  
  
  Subject: Confirmation of Service Cancellation and Container Removal
  
  
  Dear *****,
  
  

  Thank you for reaching out and sharing your experience. We sincerely apologize for the inconvenience and frustration you've encountered while trying to cancel your service. We understand how important it is to have a smooth and respectful cancellation process, and we regret that this was not your experience.
  
  

  You are absolutely right cancellation should be straightforward, and we appreciate you taking the time to respond to our initial inquiry despite the added effort. We also acknowledge the lack of responsiveness you faced over the past two weeks, and were truly sorry for the delay in addressing your request.
  
  

  During our phone conversation today, I confirmed that your account will be canceled effective July 2, 2025, which reflects the date of your initial cancellation request. Additionally, weve scheduled the container removal for July 22, 2025, and as a courtesy for the inconvenience caused, there will be no fee for the removal.
  
  

  If you have any additional concerns or need further assistance, please dont hesitate to contact us at ************, Option 3.Were here to help and ensure your account is handled with care.
  
  

  Thank you again for your patience and understanding.
  
  
  Best Regards,
  Murtise H.
  Customer Experience Agent- WM Cares

  
  

  Customer Answer

  Date: 07/17/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  
  
  
  
   
  

• Initial Complaint

  Date:07/13/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to get in contact with this company for weeks to cancel my service. You are unable to cancel online. I tried through their online chat, and they told me I had to call. I have made several attempts on my lunch break, after work, even tried leaving work early to call and they leave me on hold every time for up to an hour and I am unable to hold that long when I am on lunch or then they close the office and hang up the call. There is literally no way to cancel the account. Then I checked my account this morning and noticed that they had charged my account without my consent as I am not on autopay for $252.35-which isn't even the amount of my bill-which is $250.36.

  Business Response

  Date: 07/16/2025

  July 16, 2025
  
  
  
  WM Customer ID: ***************
  ******************** Case # ********
  
  
  Subject: Confirmation of Service Cancellation Effective July 31, 2025
  
  
  Dear ********,
  
  

  Thank you for taking the time to speak with us today. I want to sincerely apologize for the frustration and inconvenience you've experienced while trying to cancel your service. We understand how valuable your time is,and it's clear that the process has not met your expectations or ours.
  
  

  We regret that you were unable to reach us through the various channels you tried, including online chat and phone calls during your limited availability. Your persistence in attempting to resolve this is completely understandable, and we appreciate your patience.
  
  

  During our recent conversation, you shared that youve chosen to go with another trash hauler due to more competitive pricing. While were sorry to see you go, we respect your decision and want to make this transition as smooth as possible.
  
  

  As requested, we have canceled your services with us effective September 27, 2025. Please contact us at ************ at your earliest convenience so we can coordinate the removal of your container.
  
  

  We appreciate the time you were with us and hope to have the opportunity to serve you again in the future. If theres anything else we can do to assist you, please dont hesitate to reach out.
  
  
  Best regards, 
  
  Murtise H.
  Customer Experience Agent- WM Cares