Reviews

Review Details

• Review fromDwayne F

  Date: 09/30/2025

  1 star
  I locked in a rate in August with rhythm. Energy in the middle of my billing cycle. And I was told that that rate will take place as of the day. I locked in the rate when I got my next bill. I noticed that they overcharged me. So with great stress and pain that was given through this phone call. Even the customer service rep told me. The manager is too busy to come. Talk to me once I finally got a manager on the phone after 45 minutes. He did tell me that. Yes, I'm correct. I was overcharged, now. I'm getting emails saying that I owe the overcharge. And they're going to turn off my electricity if I don't pay it I keep telling them that you overcharge me.I'm not going to pay it because it is an overcharge, but they are still insisting on that I pay it or they shut my power off.All my bills have been paid on time.I have excellent credit.And in over twenty years have never been late on any payment.

• Review fromScam C

  Date: 09/27/2025

  1 star
  Scam company can't even connect your power. They are a scam do not use them.

  Rhythm Energy

  Date: 09/30/2025

  Hi REMOVED, The address provided did not match any address we could find in ERCOT and Rhythm requested more information within a day of the original request. Providing an ESIID or Meter number would have allowed us to proceed with the enrollment to ensure the correct location was enrolled. We're sorry for the inconvenience.

• Review fromRegina N

  Date: 09/22/2025

  1 star
  If I could give them a 0 I would. I was never late on a bill, never. As soon as I decided to chance companies they send me a letter for legal notice. An email I am late yet I still had 2wks b4 bill was due. Yet before all is this they has ent an email about how sorry they were I was leaving and about changing my mind. Really?!! How to be treated!!! Never ever ever will go back to them!!!! Never!!!! I fulfilled my contract and won’t ever look bad. If you are wise, don’t even get started with them

  Rhythm Energy

  Date: 09/23/2025

  Hi REMOVED, I apologize for the confusion in our communications. To clarify, the "sorry to see you go" was sent 8/23 and the final bill was due 9/8 but not paid until 9/23 so the subsequent communications were informing that the account was past due for those couple of weeks. There may have been some confusion because the account dropped from Rhythm on 8/19 which generated an off cycle meter read and billing both from Rhythm and CenterPoint. We appreciate your feedback on our communications so we can continue to improve our customer experience and hope you will change your mind about considering our service in the future.

• Review fromKristin W

  Date: 08/11/2025

  1 star
  I have a three month contract. They have been sending excessive renewal notices. I asked via email for them to please stop as I have no intention of renewing. I work for a broker. I don't renew at high rates. After asking them to stop sending notices, I have gotten two to three a day. At this point, I believe this is out of spite. This is childish behavior for an allegedly professional company.

• Review fromJimy K

  Date: 04/23/2024

  1 star
  Took the electricity connection to our new house from RHYTHM Energy. some reason the initial bill was too high, somehow REMOVED identify the meter was not functioning , and they replaced it. So questioned Rhythm Energy on the first bill $250 on how did they made that price from a non functioning meter. the reply was we will look in it. it happened on 12/18/23-01/21/2024. So far we didn't hear anything even though we made many calls to them, the response was they don't want to return the money but not giving any valid reasons as well.
  Fw: Meter Test - REMOVED Contact Us
  Customer Notification: Meter Test
  March 8, 2024
  Meter Test
  Service address:
  Hello Electricity Consumer,
  The electric meter at the address above was tested on 02/07/2024, and the results are below. We’re also sending the results to your electric provider. Please note that the date of removal only applies if the test determined your meter wasn’t working properly and needed replacing. If you have any questions about the meter test, you can contact them directly.
  Date of Removal: 02/05/2024
  Who performed test: REMOVED
  Meter Test Results:
  Was kWh Accurate – YES
  Was kVA Accurate – NA
  Thanks for the opportunity to serve you.
  The REMOVED ELE.METERTEST-REMOVED
  INVOICE DATE:
  Jan 23, 2024
  SERVICE PERIOD:
  Dec 18, 2023 -- Jan 21, 2024
  RHYTHM
  24 GREENWAY PLAZA, SUITE 610
  HOUSTON, TX 77046
  Total Amount Due
  $250.50
  Your bill is due
  on Feb 9, 2024
  Usage History
  SERVICE ADDRESS USAGE
  1,496 kWh
  MULTIPLIER1
  CURRENT METER READ: 2,645 kWh
  PREVIOUS METER READ: 1,149 kWh

• Review fromJoyce D

  Date: 04/18/2024

  1 star
  So help me make sure I'm not crazy. The plumbing and surge protection service was quoted at 9.99 and billed at 19.99. Went to pay bill balance and cancel the protection I was told it was taken off. It reflected that in the app. So I paid what the app showed, and now they have a charge of 19.99 as past due after receiving a 100$ payment. So why would you not apply the 100$ payment to the 19.99? All I get is * that's the way the system is set up. So I ask, what if I pay just the 19.99 I get hit with? It will go to the current bill. It just doesn't make sense. And I email them, and their billing dept says just pay the balance. No. Just use the last payment received to put it toward the past-due balance. SO, no, DO NOT use Rhythm. They have no billing or customer service ethics, and I wish I had done my due diligence and research before signing up. They only get one star because I had to choose a star.

  Rhythm Energy

  Date: 04/23/2024

  [4:23 PM] Brandon REMOVEDThank you for bringing this issue to our attention. We apologize for any confusion or frustration caused by the billing discrepancy you experienced with our Rhythm Plumbing and Surge Protection. We understand your concerns regarding how payments are applied whenever an account has a past due balance.
  We have reviewed the enrollment call, and we have a verbal agreement of enrollment for the $19.99 Rhythm Plumbing and Surge Protection, which has since been removed from the account as of 3/28/24. As a gesture of goodwill, we applied a credit towards the account for that amount, which has been applied to the balance.
  When a payment is made to the account, the amount received is first applied toward any outstanding energy consumption charges accrued during the billing period. These charges typically include the cost of electricity used during that time. This does not include any protections plans, like the Rhythm Plumbing and Surge Protection. Once these energy consumption charges are covered, any remaining balance from your payment will then be applied to any additional products or services. Before any past due protection plan can be paid, the current balance would need to be $0.00.

• Review fromSurendrareddy N

  Date: 12/27/2023

  1 star
  I Want to Give Zero to this Scam Company they dont know what charges made in your bill i got 400$ Extra which REMOVED- goRythmScamCompany saying REMOVEDadded this charge but REMOVEDsays we dont have any idea about this charge .. goRythmScamCompany promised me starting of contract 2 months free but now

• Review fromJuan F

  Date: 11/29/2023

  1 star
  Rhythm refused to recognize the excess energy I had produced with my solar panels for the period of time I was their client.
  After I tried to resolve the situation with them, they came back saying that they had investigated my claim and REMOVED didn't have my profile activated ... so they refused to pay me back for that energy that I had produced.
  So, I contacted the REMOVED and filed a complaint. Based on the REMOVED investigation, REMOVED had reported my excess of energy to Rhythm, so a violation was issued, and I have finally received my money back.
  This is my customer experience with Rhythm ... I'm glad that I reported to the proper consumer protection agency because otherwise I would have never received my money back.
  P.S. I've read a previous complaint in the complaint section of BBB where a customer was denied his produced $ because he was no longer a customer and they had made an exception ... my taken on this is the same, if you are not listened and feel it is unfair, please contact an agency as they can provide you with your denied rights.

• Review fromSteven A

  Date: 11/14/2023

  5 stars
  Super easy...loved it. Great rates for today energy market. Highly recommend Rhythm.

• Review fromRAMONA G

  Date: 11/09/2023

  5 stars
  Love how easy and convenient simple especially the prices..
  Lowest prices I have seen ..