Business ProfileforEntrust Energy
Current Alerts For This Business
Since July 2017, the BBB Houston began receiving several complaints and customer reviews for Entrust Energy that are exhibiting the following pattern.
According to numerous consumer’s complaints, the company’s door-to-door salesmen are not operating in good faith as they are withholding pertinent information during their solicitation and are enrolling them into contracts they did not sign nor agree to. The representatives allegedly promise the consumers a significant decrease in their current electricity bills but once they are enrolled, the consumers’ bills have doubled or even tripled in cost. Other consumers allege they were told by salesmen that they would not be liable to pay a fee to disconnect, transfer, nor terminate the services of their previous providers; however, they were charged. When Entrust Energy is contacted regarding the matter, they explain that sales representatives told them this was the consumer’s responsibility to appropriately terminate services with the previous provider. Many consumers stated that they have paid off their balances in full and cancelled their accounts with Entrust, but are wrongly sent to collections for unpaid amounts despite being told the cancellation was completed and no additional funds were owed.
Company responded stating that:
"Entrust Energy prides itself in a commitment to customer service and we encourage customers to voice any concerns or questions by contacting us at 800-871-8100."
Additional business information
At-a-glance
Related Categories
Overview
If you have had a less than stellar experience either with one of our sales agents or with our customer service department, please call us directly on our Customer Resolution Hotline at 866-204-0025 M-F from 8am to 5pm and a specialist will be happy to assist. You can also reach us at [email protected].
Business Details
This is a multi-location business.
- Headquarters
- Houston, TX 77010-3064
- BBB File Opened:
- 5/30/2012
- Business Started:
- 8/3/2010
- Business Incorporated:
- 8/23/2010
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Corporation
- Alternate Business Name
- Entrust Energy, Inc.
- Hours of Operation
Primary
- M:
- 8:00 AM - 7:00 PM
- T:
- 8:00 AM - 7:00 PM
- W:
- 8:00 AM - 7:00 PM
- Th:
- 8:00 AM - 7:00 PM
- F:
- 8:00 AM - 7:00 PM
- Sa:
- 10:00 AM - 2:00 PM
- Su:
- Closed
- Business Management
- Mr. Randy Gongora, Complaint Handler
- Contact Information
Principal
- Wayne Morgan, President/CEO
- Mr. Randy Gongora, Complaint Handler
Customer Contact
- Wayne Morgan, President/CEO
- Mr. Randy Gongora, Complaint Handler
- Additional Contact Information
Phone Numbers
- (713) 338-2617Other Phone
Email Addresses
- Sales
- (713) 338-2617
Customer Complaints
5 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
02/19/2022
- Complaint Type:
- Product Issues
- Status:
- BBB unable to locate business
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