Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Energy To Go has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforEnergy To Go

    Electric Companies
    HeadquartersMulti Location Business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    3 complaints closed in last 3 years

    3 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    Energy To Go has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Headquarters
      909 Fannin St Ste 3500, Houston, TX 77010-1034
      BBB File Opened:
      8/11/2020
      Years in Business:
      5
      Business Started:
      11/30/2018
      Type of Entity:
      Limited Liability Company (LLC)
      Alternate Business Name
      • Pulse Power, LLC
      Hours of Operation

      Primary

      M:
      8:00 AM - 7:00 PM
      T:
      8:00 AM - 7:00 PM
      W:
      8:00 AM - 7:00 PM
      Th:
      8:00 AM - 7:00 PM
      F:
      8:00 AM - 7:00 PM
      Sa:
      Closed
      Su:
      Closed
      Business Management
      • Complaint Handler
      • Mr. Victor Howard, COO
      • Mr. Aren Hansen, CFO
      • Mr. David Black, CEO
      Contact Information

      Principal

      • Complaint Handler
      • Mr. Victor Howard, COO
      • Mr. Aren Hansen, CFO

      Customer Contact

      • Complaint Handler
      Additional Contact Information

      Email Addresses

      Customer Complaints

      3 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      01/26/2024

      Complaint Type:
      Billing Issues
      Status:
      Resolved
      I am being billed for electricity usage in December for an apartment I haven't lived in in over 2+ years. I called to cancel the utilities/my account and have them delete my information when i moved out but am now being told i never did and that i need to file a police report to not pay the bill. This is unacceptable.
      Read More

      Customer Reviews

      1 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      David C

      1 star

      04/17/2024

      Buyer beware: This company engages in fraud and extortion. I utilized their services for years because my apartment suggested them. After not renewing my contract, they claimed my electricity usage spiked despite my moving out of the apartment, turning everything off including the AC & heat. This resulted in my bill being hundreds of dollars higher than it was the same month of the previous year. I reported a faulty meter or something and they never offered an explanation for how using less electricity gives a higher meter reading. I ultimately gave up and decided it was worth a few hundred bucks to be done with these crooks. The company then sent me a renewal offer which I promptly discarded as I had timed my lease expiration to concise with my contract expiration. Buried in small text at the bottom of the email was a note that unless I explicitly called and cancelled, they would extend my contract indefinitely on a variable rate. Immediately after being sent yet another extraordinarily high bill for usage the month AFTER my contract expired, I called and asked for an explanation. After multiple phone calls, I got no explanation. They then sent me to a collection agency for the last bill who said if I disputed the charge my credit score would drop 50 points and I’d have to get lawyers involved. Only after this was Energy To Go able to point to the fine print that said my contract could be extended indefinitely and without my consent. Scummy company. Stay away.

      Local BBB

      BBB of Greater Houston and South Texas

      BBB Reports On

      BBB reports on known marketplace practices.

      BBB Business Profiles may not be reproduced for sales or promotional purposes.

      BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

      When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

      BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

      As a matter of policy, BBB does not endorse any product, service or business.