Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/15/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This was Discount Power *****. Not sure how this went to ***********

  Customer Answer

  Date: 07/15/2025

  I had ********* as my electric provider for a long time and they were bought out by Discount power and I've had nothing but trouble. I was always mailed my bill by ***** but when Discount took over they drafted which was fine but they also were to send a paper bill. ********* said everything will remail the same with the buy out. That's not true. I was with ***** for a long time now Discount wants a early termination fee. I never agree to that with Discount. I never use a company who has penalties for early termination. This is a scam and slam. They did not do in the buy out what was agreed to. I never had a contract with Discount. I never wanted them as my provider from day one. Half the time when you call Discount your disconnected and its difficult to understand what their saying. Early termination was never acceptable. They thru that in but raised my rates.

  Business Response

  Date: 07/16/2025

  Please see attachment.

  Customer Answer

  Date: 07/24/2025

  Better Business Bureau:
  

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  

   

  Yes, it's resolved after several complaints on how they do business. I'm sorry I had no way to to contact you. I have no idea what's going on with the BBB and correspondence. Thank-you for your help.

  This business bought another company I was with. I would never had done business with Discount power.

  
  
  
  
   

  
  

• Initial Complaint

  Date:06/30/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for electric service from True Power several months ago, for some unknown, unexplained reason my service was transferred to Discount Power. I've had nothing but trouble from them since having my service transferred there, I'm on the phone with customer service pretty much every month. I pay all my bills through a banking app, usually 2 days before the due date. About 4 months ago they returned my payment for some unknown reason; my bank said the only reason they could think of would be that they had a new employee who didn't know how to process the payment, so they just sent it back. By the time I was notified that it had been returned, there was no way to pay it by the due date. I DID send a second payment, but since it was past the due date, they charged me a late fee and a disconnect fee. I spoke to customer service and got the charges removed, everything was fine. Then last month, it happened again...they returned my payment to the bank. My bank notified me, I called Discount Power and told them the situation and said I'd be sending a check instead of trying to pay online again, which I did. But they charged me a late fee and disconnect fee again. This time when I called, I asked to speak to a supervisor. I explained the situation to him, but he said they already "cut me a break" once and that they couldn't do it again. He didn't seem to believe me about them sending my payments back to the bank, he said they had no record of that. So I offered to initiate a 3 way call with my bank so they could confirm that they did, indeed, return two of my payments with no explanation. He said it made no difference, they still couldn't waive the late fees.I pay all my bills online, in full and on time, every month. If they are so incompetent as to return my payment not once, but twice, why should I be the one to pay for it? My offer to get my bank involved still stands, but they aren't interested.

  Business Response

  Date: 07/07/2025

  Please see attached response. Thank you. 

  Customer Answer

  Date: 07/12/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  
  
  
  
   
  

• Initial Complaint

  Date:06/30/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Discount Power has sent me to a collection agency for a debt that was paid a long time ago. The debt should had never gone to collection. Now I am being harassed by the Debt Collector asking to paid an amount I don't own. Had I not paid at the time, my electricity service would had been disconnected

  Business Response

  Date: 07/02/2025

  Please see attached response. Thank you. 

• Initial Complaint

  Date:06/10/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Account **********, address ************************************************************When my wife set up this account six years ago for our home, she was incorrectly told that there was a transaction fee for all credit card payments. For six years, we have paid our Discount Power bill using our checking account.I was shocked today when I called in about changing our payment method and was told that there actually was never a fee for using a credit card. To the contrary, we would have received cash back on all of these transactions by using a credit card, saving us about $1000 over the course of time. I am deeply offended that my wife was provided inaccurate information that led to poor financial planning for six years. As someone who runs a family who struggles to meet its bills, this is deeply ************* I asked to repay these bills for at least the past year with a one-time payment on the credit card I put on file, and then to be refunded for these payments mistakenly made with my checking account. This request was denied.We are asking for an opportunity to remake these payments using our preferred payment method. If this is not possible, we would like a generous credit to our account, proportional to the amount of money we have lost out on due to the false information we were provided.

  Business Response

  Date: 06/25/2025

  Please see attached response. Thank you. 

• Initial Complaint

  Date:06/05/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally file a complaint against Discount Power regarding the improper application of an early termination fee of $295.00 to my account. On May 5, 2025, I contacted Discount Power to inform them that my employer was relocating me to ****** for six months. When I inquired about the documentation needed to support my relocation, the representative clearly stated that no supporting documents were required. Based on this information, I proceeded with my account cancellation, assuming no fees would be applied. However, upon reviewing my account, I noticed that the early termination fee had been charged. As I am currently overseas with limited phone service, I immediately reached out to Discount Power via email, providing my company's address as I am stationed on a yacht with no physical residence. Despite waiting for over 20 days, I received no response. When I followed up once again with all the relevant details, I was unexpectedly informed that I needed to provide an ID card with a new physical address. Given that I am a U.S. citizen working on a six-month contract in ******, I do not have a residential address but can provide a copy of my employment contract and passport stamp as evidence of my relocation. At this point, the situation has become highly frustrating and unjust. The conflicting information provided by Discount Powers representatives and their lack of timely response have caused unnecessary inconvenience and financial burden. I believe the early termination fee has been applied unfairly and request an immediate review and resolution of this matter. I kindly urge the Better Business Bureau to investigate this issue and ensure that Discount Power adheres to proper consumer protection standards. I look forward to your prompt response and assistance in resolving this matter fairly. Thank you for your time and attention to this complaint. Sincerely, Atticca Garlic

  Business Response

  Date: 06/09/2025

  Please see attached response. Thank you. 

• Initial Complaint

  Date:03/08/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I discussed where to send the bill to so that payment can be made in a timely manner ( I recorded my phone call with this company so I can verify ) , and this company ( Discount Power ) FAILED to send the bill to the proper address. This caused the bill to be late which should fall on them, NOT ME, however, this company ( Discount Power ) assessed late fees on me instead. I have had numerous problems with this company over the years since they took over my accounts that I started with other companies. If I had my choice, I would not do business with this company due to all the issues.

  Business Response

  Date: 03/12/2025

  Please see attachment. 

• Initial Complaint

  Date:03/01/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called Thursday, February 26 to discontinue my service. I spoke to several different male Representatives. They assured me that the account was marked as closed and that the final bill was sent of January 29. I asked for confirmation email to be sent stating the closure of the account and they couldnt provide it. They placed me on several holds and then stated that they couldnt provide send my last paid bill receipt. I stated that I already had that and that I needed receipt that the account was closed. They could not provide it. This morning, I received another bill that was dated from 1/29 to February 27. Ive already paid it this morning but this was not told to me on the phone. I was advised that the final bill was the ****** amount I paid on 1/29. I have started new service with another company. I want service with Discount Power discontinued immediately. I should not be paying to electric companies at one apartment address. I need receipt that the account is closed and no other charges need to be requested. I was handed off to discount power while in a contract with Varsity Energy. Varsity energy closed service. If I do not receive the requested disconnection, I will retain a lawyer and file a lawsuit. Ive tried to make request the aforementioned this the nice and polite way. I cannot deal with inept Representatives who represent your companys **************** practice. Please discontinue my service, send confirmation email of doing so, and do not charge me anything additional.

  Business Response

  Date: 03/03/2025

  Please see attachments.

• Initial Complaint

  Date:02/17/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint involves two companies -- Pulse Power and Discount Power. I also filed a complaint against Pulse Power. I'm not trying to make your work harder by doing this, but both companies are at fault. Pulse Power sent me a letter, announcing my account will be transferred to some generic company I've never heard of -- Discount Power. Unfortunately, I renewed my contract with ***** late last year. They charge a cancellation fee of $20 per remaining contract month. I was given no advanced notice of this big change, nor was I given an option to leave for another provider. Previously, when my first power provider stopped doing business, they transferred accounts but we also had a chance to leave without penalty. However, Pulse and Discount are not allowing this. I feel like I'm stuck because of sheer greed. Pulse is not responding to phone calls or emails, and I cannot log into my account. I sent a message to Discount Power. I want to be released from my contract without penalty fees, as I signed it with Pulse Power and not this Discount Power company.

  Business Response

  Date: 02/24/2025

  Please see attachment. 

  Customer Answer

  Date: 02/26/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  
  I want it clearly known that I did return calls from Discount Power twice. Both times it rang and rang. Nobody answered. No voicemail came on. 
  
  So I was responsive. Discount Power did not have systems in place to register and respond to my calls. I sensed a negative tone in the business response, and I wanted to clarify this. 
  
  Thank you for your time. 
  ****** ******
  
   
  

  Business Response

  Date: 03/11/2025

  Please See Attached

• Initial Complaint

  Date:02/06/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  17 Jan 2025 I recieved a bill for $899.01 from Discount Power this was after trying at least 2x a month since Aug 2024 when my contract ended for a renewal. With no sucess I was forced to reach out to another power compnay for a new contract. During my original contract I agree to both autopay as well as average billing. However, upon completion of said contract my understanding per the recorded conversation that I agreed to I would only be charged an early termination if I didnt fulful the contract (which I did). Now the company is saying that upon me changing providers that they rolled over some average bill fees from my previous contract in addition to charging $308.60 in additional fees for services that I did NOT sign-up for nor was made aware of. Then they took advantage of the autopay option that I had selected in good faith. I am requesting an account adjustment of $308.60 to be credited. I feel like this is just a back door way of charging me a fee for leaving the company. I tried with 2 levels of customer service to resolve this issue but because I was unable to renew and extend my contract with them because I'm with another provider I was informed that my account wasn't eligible for an adjustment. I'm not saying I didn't have a balance due I'm just saying they should not be able to use a work around to the contract cancelation policy upon changing provider because they were unresponsive. Please help me to get this adjustment. This is the number that was given to me from the 1st line representative using manual calculations. Thank you in advance.

  Business Response

  Date: 02/13/2025

  Please see attachments. 

  Customer Answer

  Date: 02/26/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  
  [Provide details of why you are not satisfied with this resolution.]

   

  The information on this final bill includes charges for a contract I was no longer under. The company decided to enforce certain area of my previous contract that expired in Aug 2024 but try to hold me to other parts that were not agreed upon. Which is unethical. to pick and chose which parts of a contract will be extended without an agreement with the parties involved.

   

  Very Respectful

  ****** ******-*******

  
  
  
  
   

  
  

  Business Response

  Date: 03/04/2025

  Please see attachments. 

• Initial Complaint

  Date:11/26/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint has been ongoing since August 2023 and concerns service to the house located at ********************************************. I was a customer of ****************** until August 2023, when I sold my house at that address. The day I closed on the house, I called Discount Power to transfer service to the new owner. Discount Power said they would handle it and there was nothing else I needed to do.They never transferred service. They kept billing me for the new owners electricity usage until June 2024. After the erroneous ******** finally stopped, Discount Power promised to issue a refund for the amount they had billed in error--approximately $1,630 as of today.They never issued a refund. When I called for a status updated in October 2024, Discount Power informed me that they had issued a "credit" to my account, which I no longer should have had, since I was no longer a customer. When I told them I was no longer a customer and had no intention or ability to become a customer again, ****************** promised they would issue me a refund check within 10 business days.They never did. It is now late November 2024, practically December. Discount Power has not issued a refund. I heave been calling for status updates since November 21, 2024, and each representative I have spoken to has told me a different story. One told me a check would be issued within 10 business days. One promised the check would be issued no later than December 5, 2024; another promised it would be issued no sooner than December 9, 2024. Yet another representative told me Discount Power could not issue a check because the amount owed was greater than $200. A different representative said Discount Power would never issue a refund check and refused to give a reason why. Still one more representative said it would take two billing cycles to issue a refund because there was already a "case open, and the representative immediately after that said no "case" had ever been opened.

  Business Response

  Date: 12/05/2024

  Please see attachment.