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Business Profile

Electric Companies

Discount Power

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electric Companies.

Reviews

Customer Review Ratings

1

Average of 48 Customer Reviews

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Review Details

  • Don D

    Date: 06/20/2025

    Company has horrible customer service Ive been with this company for 2 1/2 years. I recently got a disconnection notice for June 23. I called and ask customer service if I could pay half the bill and the other half a week later they informed me they changed their policy if you received four disconnection notices in a year youre not eligible for an extension. Ive always paid my bill. I was recently in a car accident. A lady hit me. No fault of mine. I was injured. Im on government assistance now and filing for disability. I left a review in which discount power responded for me to call them and they would work something out when I called back. **************** could not help me. I asked to be transferred to a supervisor they hung up on me. I only asked for a one week extension for half of my bill. I highly suggest avoiding.this company. They do not care about their customers.

    Discount Power

    Date: 06/23/2025

    We would like the opportunity to discuss your concerns, and have tried to contact you, but have been unable to reach you. Please reach out to **************.

  • Suzanne W

    Date: 05/12/2025

    I feel like a hostage with the excessive abuse they administer. They change due dates purposely just so they can then charge late charges and disconnection notices even when you are ONLY a day late. I like many on her had my contract bought out without my knowing or authorization. Absolute scum.

    Discount Power

    Date: 05/13/2025

    We would like the opportunity to discuss your concerns, and have tried to contact you, but have been unable to reach you. Please reach out to ************ so we can assist. Thank you for your time.

  • Timothy L

    Date: 04/29/2025

    WORST COMPANY EVER!!!! Sent paperwork that our rate wouldn't change since the purchase of Pulse Power. 6 different people, 3 phone calls, transferred cold each time, and I was treated like I am idiot each time. THEY DOUBLED OUR RATE AND DIDNT TELL US UNTIL THEY BILLED US 2 MONTHS LATER!!!!!! Then told me that all the lower rates are for new customers despite me never making a payment. CHOSE ANY OTHER COMPANY....this company is the ABSOLUTE WORST!!!!

    Discount Power

    Date: 05/02/2025

    We would like the opportunity to discuss your concerns, and have tried to contact you, but have been unable to reach you. Please reach out to ************ so we can assist. Thank you for your time!

  • Kafayat O

    Date: 03/25/2025

    ******** customer service. My bill was consistenly $75 when I was intially transferred to this company, after the transfer my bills skyrocketed to over $180 consistently AND I spend about 12 hours a day at school. I had to fight tooth and nail just to get a payment plan to pay a $400 bill. I've spoken to multiple represenatives that blatantly laughed in my face when I explain the situation. I spoke to a supervisor, *****, and she was extremely short and snippy and refused to give me a complete answer when I asked for the length of my billing cycle--- a very simple question and answer! I would never recommend this company to anyone and they are directly scamming lower income residents, especially those in the ********* area.

  • Mv b

    Date: 03/11/2025

    Terrible company. Good luck getting somebody on the phone. Supervisor had me on hold for a good while to listen to what I was told. Still decided to not help me. Good riddance. Stay away.

  • Lonnasha P

    Date: 03/05/2025

    If I could give Discount Power a zero-star review, I would. I am single and live alone, yet my energy bill has been $200 for the past two months, despite me being away for at least 10 hours a day. I have turned my unit off and only use the fan on auto, but my bill is still extremely high. When I call, they just tell me to contact another number to have the meter checked.

    When I first signed up with Discount Power, my bill was $90—even in July, during a very hot Texas summer. However, despite being gone for three weeks, my bill still came out to $150. I wouldn’t recommend Discount Power to anyone. Their name is misleading because there is nothing "discount" about them. I’m seriously considering paying the $150 early termination fee because these prices are outrageous.

    Discount Power

    Date: 03/10/2025

    We would like the opportunity to discuss your concerns, and have tried to contact you, but have been unable to reach you. Please reach out to 1-877-455-4674 so we can assist. Thank you for your time.

  • Tommy S

    Date: 02/25/2025

    Poor customer service. Agent keep telling me the cost I was seeing on computer did not include delivery charge when it stated that it did.

  • Franklin M

    Date: 02/07/2025

    I have a contract with Discount power for 36months, when I signed up they were called Texas energy and I think they got bought out or changed names over to Discount power. I am moving to a new address and transferring my services and they said I had a deposit because of a delayed payment in the previous record during my contract. The reason why there was a delayed payment previously was because Discount Power had a issues when transferring services from Texas energy to the new company Discount Power. I spoke with customer services and they fixed the issues on the payments because it was a problem that occured internally not because I was pass due or neglected payment. Now that i'm transferring service they charged me $235.00 deposit because of an issues they commited. My credit score is over 760 and I always have services set up on auto pay. The money aspect is not what disappoints me, its the lack of integrity this company has to charge fees when its an internal error.

    Discount Power

    Date: 02/10/2025

    -Thank you for the opportunity to address your concern(s). We are here to help Monday - Sunday 7 AM - 10 PM at 1-877-455-4674.

  • Margo S

    Date: 01/28/2025

    Bill always hug unexpected charges fell like I'm being scammed every month. They are the only provider available at the apartment complex which also feels like some sort of scam. Can't wait till my lease and this contract are up!

    Discount Power

    Date: 01/31/2025

    We would like the opportunity to discuss your concerns, and have tried to contact you, but have been unable to reach you. Please reach out to 1-877-455-4674 so we can assist. Thank you for your time.

  • ricky m

    Date: 01/08/2025

    My payment was sent electronically on December 30th. Discount power did not process the payment so my bill pay service recalled the payment on January 6th and issued a paper check. I spoke with customer service at Discount Power on January 6th, after receiving an email late notice, informing them of the situation. The representative had me send a statement from my bank showing the payment and an explanation. The representative told me
    The investigation could take a couple days and my service would be protected for up to 10 days while they investigated. They refunded the late fees. The following day my service was disconnected! When I called they made me pay the bill again even though they had the letter from the bank showing my payment. What was the bank letter for. This is the worst customer service I have ever encountered!!

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