Complaints

This profile includes complaints for Archer Systems's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Archer Systems

  Houston, TX 77056-3415

• 

  Archer Systems

  11211 Taylor Draper Ln Ste 210 Austin, TX 78759

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/18/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm owed a settlement payment through Archer Systems that has been on hold since 2023. Anytime I call to get information, there's some kind of issue holding them back from releasing the money. Waiting for this money is doing damage to me financially, and I'm strongly considering legal action to hold them accountable for their part in the payment of this settlement. All I need is for them to stop profiting off my money by holding it and deliver what I'm owed.

  Business Response

  Date: 04/03/2025

  ARCHER Systems is in receipt of your BBB Complaint ID #********. Please provide identifying information so that we may review your file, i.e. your full name, date of birth, and the name of your law firm. Thank you!

  Customer Answer

  Date: 04/14/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  
  
  
  
   
  

• Initial Complaint

  Date:11/20/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I can’t at all get ahold of Archer systems. During the camp fire in Paradise Ca they were giving out settle meant checks, I got 2 of mine and cashed 1 but when I was trying to cash the other check the bank said it wouldn’t go through and I was told to get a replacement. Nobody will pick up or email back I just want my second check. I’ve emailed, sat on hold for 20 minutes before it taking me to voicemail countless amounts of times. Nobody will pick up

  Business Response

  Date: 01/10/2025

  Hi Nolan,

  Thank you for reaching out and sharing your concerns. We sincerely apologize for the difficulties you’ve experienced while trying to get in touch with us regarding your checks.

  After reviewing your file, we can confirm that your most recent check was cashed on December 30, 2024. If you are still encountering any issues or have additional questions, please don’t hesitate to contact us directly so we can assist further.

• Initial Complaint

  Date:11/12/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is in regards to the Roundup settlement. My representing Lawyer ******** ******** out of ******* was able to get me a settlement over a number of years. The initial settlement was paid and their fee extracted. There was some $23,000 left for ********/******** to make a claim on for health services such as my cancer treatments and two hip replacements. ******** said that they would negotiate with the government to get as much as possible of that 2nd sum remaining. Over the course of 2024 it was in the hands of the government. I checked in with the lawyers ever month or so. They always said that the government was handling it. They also had me sign a document, which brings Archer Systems into the equation, they handling the payment on the first check I received. Long after the government decision was to have been made, I received no letter or notice from the government, ******** ********, or Archer Systems as to what, if anything would be sent to me. Upon calling Archer, they seemed shifty, saying I was getting nothing back, did not answer why I did not get a notice from them or the government. They said I had to wait 6 months to ask for documentation from them. ******** has all along said that the usually they take 40% to 60%. I did some research and Archer has been been the subject of lawsuits in **** and ***** for this same thing. Not telling me, and not being up front screams impropriety. I contacted ******** as well, and got 1 phone call, leaving no message, and neither has emailed me.

  Business Response

  Date: 11/19/2024

  From: *********** <***************************************************************>
  Sent: Thursday, November 14, 2024 4:38 PM
  To: drteam <*************************************************************>
  Subject: [External]BBB Complaint ID: ********

   

  Hello, 

   

  Here is the response to the above BBB complaint: 

  ARCHER Systems has received your BBB complaint. To provide additional clarity, ARCHER Systems was hired by ******** PC to handle lien resolution. Our engagement is directly with the firm, and it is standard practice for ARCHER Systems to communicate exclusively with our clients. ARCHER Systems provided your firm with a detailed Roundup Allocation Explanation for them to share with their clients. Additionally, we obtained confirmation from the firm on all allocations before finalizing them.

  Regarding the specifics of your settlement, your holdback amount was $23,309.50, which equated to your final lien amount with ******** Global. This is why there was no additional payment issued. For more information, please reach out to your firm. 

   

   

  ***********
  ARCHER Systems, LLC
  *************************, ******, TX 78759 **************
  Website: ******************************

   

   

  Disclaimer

  The information contained in this communication from the sender is confidential. It is intended solely for use by the recipient and others authorized to receive it. If you are not the recipient, you are hereby notified that any disclosure, copying, distribution or taking action in relation of the contents of this information is strictly prohibited and may be unlawful.
  
  This email has been scanned for viruses and malware, and may have been automatically archived by ********, a leader in email security and cyber resilience. ******** integrates email defenses with brand protection, security awareness training, web security, compliance and other essential capabilities. ******** helps protect large and small organizations from malicious activity, human error and technology failure; and to lead the movement toward building a more resilient world. To find out more, visit our website.

• Initial Complaint

  Date:07/04/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Archer Systems are contracted as a disbursement company for a lawsuit from the Paradise campfire. They were given the funds for both myself and thousands of other people who lost everything in a fire.I returned the required docusign on 5/31/24 at approximately 6 am. They told me by phone that it would be 7 to 10 days for me to receive the check. I have made several calls to Archer Systems and my lawyers Archer refused any attempt to find out what the delay is..I spoke to a man who claimed to be the manager he told me that I should be patient and to deal with it. It is millions of dollars they are keeping from the victims of the fire.and are refusing to be accountable.I was even told again last week my check would be here early this week...and of course it is not.they are making money from using the victims and this is unacceptable. It is now 34 days and counting When they. Get around to it is not ok.we can't pay our bills and buy groceries by just saying well maybe next week.

  Business Response

  Date: 07/08/2024

  Thank you for submitting your concerns to ARCHER Systems. You indicated you were waiting on a settlement distribution. Via email communication on 7/8 we confirmed you received your check via ***** on Friday, 7/5.

• Initial Complaint

  Date:04/10/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A few weeks ago I signed the closing statement on my settlement and now, when I contact Archer, all they say is they have not yet sent my disbursement. They keep telling me to call back in two weeks. It shouldnt take this long to mail a check.

  Business Response

  Date: 04/11/2024

  Mr. ********,

  Thank you for submitting your concerns to the BBB. You indicated that you are awaiting a disbursement from ARCHER Systems.

  In order for ARCHER to ensure that all payments are made accurately, we have numerous quality assurance checks and regulatory processes in place that must be followed. That being said, I can update you that a payment request for your final distribution was started earlier this week. Tracking details will be available within ***** hours and the check should be delivered to you next week. Please feel free to contact ARCHER directly with further concerns or questions.

  Thank you,

  ******* ********

  ARCHER Systems

• Initial Complaint

  Date:03/21/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I been calling about my 5000 settlement after 90 day and refuse to call me back and give me any details about it . You can call the *** but he will say he dont know nothing and they never call you back . It seems like they are stealing 5000 dollars .

  Business Response

  Date: 03/29/2024

  Ms. *****,

  Thanks for reaching out to ARCHER Systems. On Tuesday 3/26 we emailed you attempting to get additional information about your case so we can better respond to your concerns. To date we have not heard back. Please contact us directly and please provide identifying information so we can locate your case.

  Thanks,

  ARCHER Systems

   

• Initial Complaint

  Date:01/03/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So I received my settlement check and waited more time to receive my holdback funds. I dont have medical liens and. Postage and mailing isnt costing you 10,000$ so please send me my holdback funds immediately

  Business Response

  Date: 02/26/2024

  Thank you for submitting your concerns to ARCHER Systems, LLC. You indicated in your complaint dated 1/3/2024 that ARCHER is delaying payment of your settlement and that you have no medical liens. ARCHER Systems was hired by your attorney to handle medical lien resolution and distributions on your case. Your medical liens were finalized and you were paid in full as of 12/22/2023 according to our records. We consider this matter resolved, but should you have further questions, please feel free to contact us directly.

   

   

  ******* ********

  
  

• Initial Complaint

  Date:09/29/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have received a letter from Archer regarding a settlement. The document was docu-signed on 8/25 and it stated that the check would be RECEIVED within 3-4 weeks. We are going into week 6 and there is nothing coming from Archer. They are very rude on the phone, no one knows anything other than "the check is coming". I keep getting a runaround and I desperately need this money to come in. No one will give me a timeline and a "supervisor" will not call back when requested. What is happening here? Do I need to hire an attorney to get my money from these "administrators"? Are they sitting on this money to collect interest? I need help and I am afraid I won't get it seeing all other people's experience on the BBB website.

  Business Response

  Date: 02/26/2024

  Thank you for submitting your concerns to ARCHER Systems, LLC. You indicated in your complaint dated 9/29/2023 that ARCHER is delaying payment of your settlement and that you received unhelpful assistance from ARCHERs contact center. ARCHER Systems was hired by your attorney to handle medical lien resolution and distributions on your case. You were paid in full as of 10/10/2023 according to our records. We consider this matter resolved, but should you have further questions, please feel free to contact us directly.

   

   

  ******* ********

  
  

• Initial Complaint

  Date:09/21/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband is very ill with cancer- we settled part of his round up claim with our defense attorney. We received one check for $24,000 and we paid the attorney fees. Our attorney said that their was a ******** lien worth over $30,000 and that that lein is being handled by Archer System. We have contacted Archer Systems several time and they said they would be sending us a check for $12,000. We call and call and they keep giving us the run around. Please help us to get this additional check, my husband is still suffering from this illness, its not fair to those still sick. We are tired this has been going on for way to long. Thanks,

  Business Response

  Date: 03/07/2024

  Thank you for contacting ARCHER Systems regarding the additional check you expected from your settlement proceeds. ARCHER Systems was retained by your law firm to handle medical lien resolution and administration of the settlement fund. As described in an email sent to you on March 6, 2024, final payment was issued to you on 10/4/2023. The ***** tracking number was provided in our email. Please reach out should you need anything further.

   

  ******* ********

  
  

• Initial Complaint

  Date:09/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been getting the run around and have been misinformed, mistreated, discriminated against by this monstrosity.I call... And wait.. call and wait Do you know it takes days to get a call back... and that's their normal business practice!* for a business handling huge amounts of other people's money...These people should get into a different business... They're not good at this... or serving people.I've never had so much frustration trying to get my own money from a financial institution in my life!I'm filing complaints everywhere against them... and my attorney who grossly misrepresented me... In part, by allowing these , blankity blanks...To get anywhere near my money for any reason... clearly they are somehow rewarded by slow paying, or not paying people they owe... Interest rates are high, and I allege they're purposefully withholding millions of dollars unethically and illegally for financial gain.I allege they're insolvent... mismanaged, incompetent... And this is why they ignore everyone they owe money to, and why they don't do what they are supposed to do. Pay out settlements!If your thinking of hiring these guys.Reconsider. I'm blaming my attorney for getting me involved with them, and it's not going well for him.

  Business Response

  Date: 09/15/2023

  Thank you for reaching out. An Archer representative will be in touch within 48 hours to address this and any other concerns you have.

  Customer Answer

  Date: 09/20/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  
  The business is withholding ******** it was supposed to send months ago... without cause. And they are saying the same lie every time I do speak to them.  To check back in a couple weeks... It's infuriating.  I think they're insolvent!  And incompetent!  ILLEGALLY providing fiduciary services without proper licensing.  I asked for the regulatory agency to complain and they lie. And say that they have no regulation for their business.

   

  
  

  Business Response

  Date: 02/26/2024

  Thank you for submitting your concerns to ARCHER Systems, LLC. You indicated in your complaint dated 9/14/2023 that ARCHER is delaying payment of your settlement. As described in an email sent to your attention on February 23, 2024, ARCHER Systems was hired by your attorney to handle distributions on your case. You were paid in full as of 9/19/2023 according to our records. We consider this matter resolved, but should you have further questions, please feel free to contact us directly.
   
   
   
  ******* ********