Complaints

This profile includes complaints for Association Health Care Management, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Association Health Care Management, Inc.

  11111 Richmond Ave Ste 200 Houston, TX 77082-6602

• 

  Association Health Care Management, Inc.

  11111 Richmond Ave Ste 200 Houston, TX 77082

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/08/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company gave me fraudulent information about my eligibility for another healthcare insurance company. Didnt disclose that there will be monthly payments. Told me that insurance was free upon paying a one time upfront deductible. Told me that all my providers will take the insurance. None of them did and couldnt even find the insurance and their data. when I called to discuss the problem, I was misled once again and when I asked for the policy to be canceled, they never did. They keep billing me.

• Initial Complaint

  Date:05/29/2024

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Through ****************************** was redirected to the enrollment center. Who was very happy to charge me in initial $500. On April 1st period I was told all taxes and fees included. My monthly payment would be ************************************************ a few days. Needless to say. My plan does not cover anything. They are charging me every month for a plan they wrote. When asking to speak with a supervisor I was then bullied and harassed into paying more money. Again on May 24rh they tried to charged 275. I called and was screamed about for asking clarifying questions. I really just don't want anyone else to have to pay To get bullied when they don't understand something. The only person hurt in.This is the consumer because if they cancel with the enrollment center their entire plan is canceled not just the discount program that they are voluntold to enroll in.

• Initial Complaint

  Date:01/24/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Its still a mystery how this all happened. Firstly, we live in ************* - not *****. Additionally, my family has private health insurance already through our employer. They somehow got our information through trying to sign up my son for ********************** because of his disability. They told us this policy was Masshealth and "he was denied but will be approved" and we had to pay the 1 monthly premium. They then continued to (absolutely without our consent- FRAUD) bill us every single month under the guise of being my sons health insurance company. After I realized these bills were not actually coming from my insurance company (as Masshealth mails statements), I started to investigate. Turns out, a policy was opened under my HUSBANDS name, for a private ********************************* Multiplan". There was never any mailed member cards or any other type of correspondence. I have spent COUNTLESS hours on the phone; always being sent to someone new. So far, I've spoken to *****, ****** L, ****** W, ********, Tehya B, and Necca. I requested a refund (as this is now $932 of charges). They reported it is "under investigation" and with "Upper Management". I am calling daily. I cancelled the fraudulent policy. I have since disputed the charges with my *********** cancelled the card, and put a block on them as a merchant. I have also filed a Fraud Report with ********************** as somehow this all originated from us calling for a status update on my sons insurance policy. And will be posting this review all over the place until its resolved and I get a refund. I will be requesting a recording of the phone call on their end. Seriously, this company is absolutely the worst of the worst and should be closed immediately. They take advantage of those in need and someone needs to stop this. I won't stay quiet. I won't stop until we get our STOLEN money back.

• Initial Complaint

  Date:01/12/2024

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They have taken money out of my account every month since March of last year, after I terminated their services. I was sent a copy of a paperwork that has something vaguely similar to my signature, but have no recollection of signing it and it isn’t accurate to how I write. I am seeking financial compensation and complete removal from their databases.

  Business Response

  Date: 01/26/2024

  We acknowledge the receipt of the consumer complaint and assure that we are investigating the matter thoroughly to understand the concerns raised by Ms. ****. A representative will be reaching out to Ms. **** directly to address her concerns. 

  Customer Answer

  Date: 02/09/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 21138149, and have determined that this proposed action would not resolve my complaint.  
  
  
  They have not contacted me, nor offered any resolution to the complaint.
  
  
  
  Regards,
  
  
  
  
  
   
  

• Initial Complaint

  Date:01/11/2024

  Type:Customer Service Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Association Health Care Management, Inc. along with, ***, *******, *********, *********, ******, ****** ******* are just some of the different names of healthcare companies that have allowed someone else to use my debt card info with a different name, address & email address & steal money from me & will not admit to it & give my money back that was fraudulently taken without my knowledge or consent

  Business Response

  Date: 01/26/2024

  Upon receiving notification of the complaint, our team promptly initiated an investigation into the matter. A representative has been in direct contact with Mr. ******* to address his concerns. We are committed to addressing concerns promptly and ensuring a positive customer experience. 

  Customer Answer

  Date: 02/01/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  

  I do not accept what this company is saying, This company HAS NOT CONTACTED me!
  
  
  
  [Provide details of why you are not satisfied with this resolution.]
  
  
  
  Regards,
  
  
  
  
    Brian

  
  

• Initial Complaint

  Date:12/01/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm being charged for insurance that I didn't sign up for, nor received. I called November 30, 2022 and finally spoke with someone named Daisia. Daisia said she wasn't authorized to refund my money. When I asked Daisia to let me speak with a supervisor, she informed me they were all in a meeting and couldn’t speak with me.
  I was notified, by my *** bank, of suspicious activity which alerted me to this company withdrawing 191.95 monthly, since January 31, 2022, through autopay which I never authorized.
  Association Health Care Management, Inc,. took a total of $1,727.55, from my bank account, and refunded only $575.85, and said they wouldn't refund the balance of $1,151,70, because I didn't catch their scam within their 90 day policy. How the heck would I know of their 90 day policy scam? The only reason I became aware of what they were doing, was by my bank alerting me. I have never used their services and have been insured with another company. How can a company withdraw monthly payments, from my personal bank account without authorization, and get away with it? This is just criminal! I'm retired, on a fixed income and can't afford to have this kind of money stolen from me.

  Business Response

  Date: 12/19/2022

  Hello, 

   

  Thank you for bringing this matter to our attention. An account specialist will contact you in 24 - 48 hours to address any outstanding issues you may have. 

   

  Thank you. 

   

   

• Initial Complaint

  Date:11/03/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was sold Health insurance from this company, which I was lead to believe from Obama care. But was not. I got insurance and tried to find a doctor from the list of provider, NO one took this insurance? I call them several times on this, and was told to call all doctors on this. I called over 30 provider who did not accept this.
  I called to cancel, and was told 10/6 it would cancel. They took a payment from my account, a refused to return the funds. I filed a claim with my bank to get my money refunded. I was told by their people at insurance I should have canceled earlier!?!?
  I believe they are selling insurance that no will take!!! I

  Business Response

  Date: 11/09/2022

  Thank you for bringing this issue to our attention. An account specialist will contact you in 24 - 48 hours to resolve any outstanding matters. 

   

   

  Thank you, 

• Initial Complaint

  Date:10/25/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The 3rd party insurance will only sell you insurance, I was confused of why I had a bill with **** *** and the rep told me that the insurance I had l.a health care by **** *** only covers so much and he up graded my plan with out explaining charges and said if I don't Pay the forgiveness payment and the upgrade then it's gonna go to collections and I was trying to avoid collections I made the payment and set up the account. With another agent after she explained more details that he didn't it didn't and I was under the impression I was just upgrading my medical but they actually sold me a whole new insurance and it was too much for my family to afford and I told them I thought I was being upgraded from the insurance I already had not getting another insurance.So on October 13th I asked them to cancel and refund me because I never use the insurance and don't journals and the whole time I have contacted them to try and cancel they just keep sending me 2 member services and none of them can help you just keep going around in the same loop. I have received mixed emails of my insurance being canceled then they stopped the cancelation saying I changed my mind which isn't true. The line says my call is recorded I tell them listen to what the rep says and they just hang up on you. But won't let you actually cancel. They keep trying to run my card.

  Business Response

  Date: 10/26/2022

  Hello, 

   

  Thank you for bringing this matter to our attention. An escalations specialist will contact you in 24 - 48 hours to resolve any outstanding issues that may exist. 

   

  Thank you, 

• Initial Complaint

  Date:09/12/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  9/12/2022
  
  Association Health Care Management
  11111 Richmond Ave., Ste. 200, Houston, TX 77082
  
  
  Dear Association Healthcare Management:
  
  I am writing to request the attached information that appears on my bank account where money was withdrawn without my knowledge or permission. It seems someone took out a ******** **** ****** from the following bank account:
  
  ****** Bank
  *** ** *** ** ******** ** *****
  Owen *****
  Account Number *************** Re: Case Number ************ ****** 
  Dispute 1: Who writes this policy? Where it was written, and why it was written?
  I have no knowledge of this policy. I found out last month after checking my account it was empty by auto pay from your company. Please assist by returning my money to my account. Thank for your assistance in this matter
  
  I was told to cancel the policy to get my money back which I did on 9/12/2022. That doesn’t change the fact that I had $987.60 taken out of my account from a state I don’t even live in nor have family in.
  
  
  
  Thank you for your assistance.
  
  
  
  
  Owen James

  Business Response

  Date: 09/29/2022

  Thank you for bringing this matter to our attention. An escalations specialist will contact you in 24 - 48 hours to resolve any outstanding issues you may be having. 

   

  Thank you,