Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/25/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  April 19, 2025 the dealer got me to sign and provide a $1,000 non refundable deposit on a vehicle we had agreed to be purchased for$19,700. Once we tried to introduce outside financing they began to rush us through. After multiple back and fourth calls the issue of an unclean title remaigned the one piece our credit lender needed to provide us the cashier check for the full$19,700 which we agreed on. The bank agreed to take a receipt of purchase for the vehicle since the title wasnt from the state they were selling the car. The dealership tried to match the rate of the vehicle but was unable to provide a warranty and a cash payout option the lender provided $20 less than the dealership offered. The dealership said if we were unable to finalize the transaction through them they would put the car up back for sell. They will not agree to give us our money back.

  Business Response

  Date: 04/26/2025

  We are sorry for any confusion there might be in regards to the title. The title for the vehicle is a clean title, but the customers bank would not accept it due to it being an out of state title. The customer came in on the *************************** ****** and contracted on the vehicle financing through us. The customer was to put $2,000 as a down payment, but were only able to give $1,000 at signing. Customer signed a non-refundable deposit form for $1,000 and was to bring the remaining at delivery. Customer later called stating that they now have their own bank for financing, but had already signed a contract through us. Customers bank would not do they loan due to the title being out of state for the vehicle. We have worked directly with their bank to help the customer get the loan through them, but their bank will not give them the loan. Our management got a new approval for the customer through us with no money down and different term as requested by the customer, but they then again declined after we sent them the electronic documents to review and sign. We will not be refunding the customer due to a non-refundable deposit form being signed. 

  Customer Answer

  Date: 04/28/2025

  Complaint: 23250743
  
  I am rejecting this response because:

  My wife and I were in the final step in purchasing a vehicle from your dealership. Our bank was ready to give us the check to come by and purchase the vehicle. We communicated with *******, *****, ******** Vishal, and with you ****** about sending the title receipt via drafting instruction as the one and only remaining document needed to be submitted to our bank. This is due to the fact of the title being an out of state title. Again the only document remaining to be submitted to our bank is the title receipt. This deal dissatisfies my wife and myself due to you delaying and refusing to cooperate and send the title receipt to our bank and instead continued to push in-house financing to the point of anxiety for me. We had been signing papers for, which ***** amended so that we may bring our cashiers check from our bank, and accepted terms of the outside bank financing so long as it was brought in the form of a cashiers check. The only remaining option are to refund the deposit my wife and I made towards the vehicle and email a receipt. Another option is to provide a front and back image of the perfect title of signed vehicle to be emailed to our bank. In regards to the issue of the vehicle, the communication from Texas Nissan of Grapevine and our bank as well as myself and my wife have been ongoing to find a resolution as of 04-19-2025 and have still not had this resolved. I understand the business of car salesman is to profit off the sale of vehicles. It would be in both parties interest to refund us so that you in turn can continue to sell this vehicle to someone else. We were informed of other interested parties. Again the refund is due to the fact of the title being from out of state. At this point in time our goal is to be refunded due to the out of state title. Your due dilligence in assisting us to a solution is much appreciated. Additionally I would like to add that my wife spoke over the phone with ****** about the only document remaining to send it the title receipt, to which he verbally yelled at her and placed blame on our bank when in actuality he is delaying our purchase of the vehicle. My wife only asked him to send the title receipt as the remaining document and he incessantly refused and loudly blamed our bank and mentioned the in-house financing again. Again any assistance in resolving this matter is appreciated. 

  
  Regards,
  
  ******* *******

  Business Response

  Date: 04/28/2025

  We again apologize for any confusion, but our sales team did send the needed title documentation and it was declined by that specific bank for being out of state. That is not in our control and we did get financing for the customer and the customer did sign a contract with the dealership that was backed out on. Again we will honor the deal, but if the customer still chooses to not do business we will not be refunding the signed Non-Refundable deposit. 

  Customer Answer

  Date: 04/28/2025

  Complaint: 23250743
  
  I am rejecting this response because:
  1.

  1 documentation needed. 1 title application receipt. That You are Refusing to be courteous and send to our bank. 1 document and we would have brought the check and picked up the vehicle. Seeing as how you are adamantly refusing to sell us the car with our preferred financing, it is not my wife and I, but you the dealership that bars us from purchasing the vehicle with Our preferred financing.

  Regards,
  
  Mr. *******

• Initial Complaint

  Date:03/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a vehicle from this dealership on 11/30/24 over the phone. It was delivered to my residence. On 12/2/24, issues with the vehicle were reported to the dealership. Their sales manager called, advising that they could have the vehicle in for service, but that I would need to wait, as they had terminated their relationship with their body shop. I advised that the temp tags issued to me would be expiring on 12/9/24. New tags were initiated & emailed to me. On 1/30/25, I reached out to request a new temp tag, as the title & permanent license had not yet been provided, while the previously-provided temp tag was expiring. New temp tags were emailed to me on 1/31/25.On 2/26/25, I reached out to request a new temp tag, as the title & permanent license had not yet been provided. A new temp tag was emailed on 2/28/25. The dealership also advised that they don't have the title. On 2/28/25, I emailed the dealership ** regarding the missing title & received a call back from the Sales GM on 3/1/25. I was advised that they are working to get the title. I inquired about the body work committed to & was advised that would need to be run by the dealership GM.On 3/7/25, the Sales ** advised that they would not honor the body work committed to on 12/2/24. I emailed the dealership ** for that decision in writing, since their new position was in conflict.On 3/10/25, the dealership ** called, advising that there's nothing in writing & they "would not be doing anything for me." When advised that the vehicle was sold over the ******* there was no opportunity to inspect the vehicle prior to delivery, the ** denied any problems with the vehicle despite my ************* evidence, & held his position that the vehicle was sold as-is. When advised that I held the vehicle at their sales manager's direction, the ** continued to refuse ********** of 3/25/25, no title has been furnished. My local body shop believes the vehicle was in an accident, which was never disclosed.

  Business Response

  Date: 04/03/2025

  Mr. ********* we are sorry for the delay in receiving your permanent License Plates and Registration. I am glad our accounting department has been able to ensure you got new temp ones in the meantime. I am pleased to say that your permanent License Plates and Registration will be sent out to you today via Fed-Ex overnight and tracking will be provided. The title of the vehicle will be sent to the lien holder who will then release the lien and the title will be sent to you from the state. Please notate that this process could take up to a month. As for the vehicle itself, the Carfax you provided and that the dealer provided have no accidents reported. That is what we have to go off of as we view Carfax prior to purchasing vehicles as well. The vehicle also went through our multi-point inspection prior to sale. Since the vehicle was purchased As-Is with Carfax disclosures included and there is not a we-owe showing anything owed for your purchase we will not be making any repairs to the vehicle.

  Customer Answer

  Date: 04/03/2025

  Complaint: 23108283
  
  I am rejecting this response because:

  Sales Manager **** ****** agreed to having repairs completed on 12/2/24, the first business day after the vehicle was delivered to me and the same business day that I reported problems. He detailed that the dealership was in the process of changing shops and that I would need to wait until that was completed. **** failed to document what was agreed to, which seems to something supported by the *** ****** ***********, as during my conversation with him on 3/10/25, he refused to put his own position on the matter in writing. Had I known that the dealership would not stand by its word, I would have returned the vehicle on 12/2/24. On 3/10/25, Mr *********** also made verbal claims that the vehicle was in perfect condition, which I have photo and video proof to refute, as a dealer employee did a video walkthrough of the vehicle while it was on the lot.
  
  Regards,
  ***** ********

  Business Response

  Date: 04/04/2025

  We understand that you spoke with **** and that he informed you we were in between body workshops at the time and would look into the matter further. There was no promise of repair. After looking into the deal it was found that there was nothing promised or owed on the We-Owe form and again the vehicle was sold AS-IS. I apologize for any misunderstanding that transpired during your communication with ****, but we will be not be making repairs to the vehicle. 

  Customer Answer

  Date: 04/13/2025

  Complaint: 23108283
  
  I am rejecting this response because:

  If the vehicle was sold in "perfect condition" as the General Manager indicated and had no accidents, then that further reinforces that this is a manufacturing defect, given that I had problems immediately upon receipt of the vehicle. The multi-point inspection should have identified the problem areas I reported. I don't understand why the dealership refuses to even look at the vehicle. If anything, a defect such as this, does not fall on the dealership, but rather on Nissan ***.
  
  Regards,
  
  ***** ********

• Initial Complaint

  Date:03/20/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My son identified a vehicle he was interested in so we drove to Texas Nissan of Grapevine to take a look. We went back and forth on the price and finally came to a number. The salesman told me that my son would receive a $4000 rebate when he filed his income taxes because it was an electric vehicle. I asked him numerous times about the rebate and he assured me he would get $4000 back. Come to find out that was a LIE. His vehicle did not qualify for a rebate. Pulled the papers on the car the other day to see they overcharged us for the vehicle. The advertised price was $26,901 (I have the picture on my phone still), we negotiated down to $25,500 and the contract says $28,864! They screwed us all the way around!!! Ive called, nobody cares. Why would anyone go pay more for a car than they are asking for it???? These are not anywhere close to the numbers we agreed on! In finance they have the computer toward them and youre signing on a little pad where you cant even see what youre signing!! This place is deceptively taking advantage of people any way they can!!! RUN from this place!!!!

• Initial Complaint

  Date:11/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally lodge a complaint against Texas Nissan of Grapevine regarding a highly unsatisfactory and distressing vehicle purchase experience.On 10/19/24, I purchased a 2016 Nissan Maxima from Texas Nissan of Grapevine for ****** under the belief that I was acquiring a reliable and roadworthy vehicle. Unfortunately, shortly after the purchase, it became clear that the car was severely under-maintained. Upon inspection, I discovered that the vehicle required $2,200 in immediate repairs just to be considered safe and operable. This significant issue was not disclosed at the time of sale, leaving me with a non-operable vehicle despite fulfilling my end of the purchase agreement.I immediately contacted the dealership to address this situation and requested assistance in resolving the matter. Unfortunately, my concerns were dismissed, and no effort was made to rectify the issue. I escalated the matter to Nissan corporate, hoping they would take responsibility for the situation, but their response was equally ***************** it stands, I am left with a vehicle that is unsafe to drive, significant unexpected repair costs, and a profound sense of frustration at the lack of accountability displayed by both Texas Nissan of Grapevine and Nissan corporate.I am requesting the Better Business Bureau to assist in resolving this matter by holding Texas Nissan of Grapevine accountable for selling a vehicle in an unsafe condition without proper disclosure. I am seeking compensation for the necessary repairs or a refund for the purchase. Also note that there is still an ongoing issue with the alternator and trans.Purchasing a vehicle should be a transparent and fair transaction. Texas Nissan of Grapevines handling of this matter reflects poorly on their business practices and customer care standards. I believe it is vital that other consumers are made aware of these issues to avoid similar experiences.

  Business Response

  Date: 11/18/2024

  We put the vehicle through our Multi-point Inspection, State Inspection, etc prior to being sold and was sold AS-IS. There was nothing mechanically wrong with the vehicle during the sales. When the customer brought the vehicle in the battery was slow to start, but did not fail - service director went ahead and replaced the battery at no cost to the customer as a courtesy. We could not duplicate any other concerns. We will not be providing financial assistance on the bill of "recommended" services (several flushes, etc.) that the other dealership gave to the customer as recommended servicing for the model year/miles. 

• Initial Complaint

  Date:08/16/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 25, 2024 I purchased 2023 Nissan Sentra SV that was advertised at $17,901 by Texas Nissan of Grapevine. I agreed to purchase the car for $16,901. I declined the additional warranty that was offered. No dealer accessories were purchased. My concern is the unfair or deceptive acts or practices by Texas Nissan of Grapevine. Services fees added to the car in the amount of $2495 was added to the sales price of $16901. When asked for an explanation of the fee, the sales manager stated it was a state required fee. Texas Nissan of Grapevine also added a 3rd party service contract in the amount of $2500. By adding vague fees such as dealer added accessories, a 3rd party service contract that was declined, allowed which increased the amount financed to $22,441.53. There was no tangible accessories purchased for the car that would warrant a fee of $2495 plus taxes. In a response to a complaint for the **** of Texas a response was sent by a dealership representative, Ms. ***** states that the car was advertised at $17,701. In addition to the fees added to the price of the vehicle, the dealership failed to inform me about the vehicle prior history as a rental car and my name has been added to documents that I did not sign. As a consumer, I have the right to know the history of the vehicle prior to purchasing. A copy of the credit application submitted by the dealership was sent to me from Nissan Finance. The dealership increased my salary by $20,000, changed my job title, and length of employment and added digital signatures to the document without consent. A second document I received from Nissan Finance, show no additional options purchased. In response to the complaint to the ****, a check for $1514 was sent on July 26, 2024 from the dealership. This does not cover the amount added to price, taxes and interest. A malfunction indicator displayed shortly after purchase. The vehicle was taken to an authorize Nissan service center for repairs.

  Business Response

  Date: 08/19/2024

  We apologize for any misunderstanding in regards to this transaction. When the customer first reached out via **** we contacted the customer and offered to unwind the transaction and let her out of the vehicle since she was not happy OR refund the original disputed amount. Customer did not want to return the vehicle and chose to take the refund in the amount of $1,514. We have formally addressed all of the customers concerns in the previous case and have since then left messages for a call back to better understand what she is now asking for, but have not gotten a call back. We are always willing to make things right if they are not correct on our end, but what we offered the customer was fair and agreed upon. 

  Customer Answer

  Date: 08/19/2024

  Complaint: 22153041
  
  I am rejecting this response because: The dealership tacked on fees in the amount of $2495 and added TT&L to the sales price of $16,901. Added a service contract that was declined and added an additional $2500 to the sales contract.  Used a electronic device to add my name to documents and a credit application  that did not match the information and paycheck stubs I provided. Failed to disclosed the vehicle prior rental history. Never contacted me  to "unwind" a transaction. I called and asked for this to be corrected prior to the filed **** complaint. I never agreed to a refund of $1514. Your agents refused calls and never returned calls. I've asked for a refund of the deceptive fees and interest charges added to the price of the car. 
  
  Regards,
  
  ****** *********

• Initial Complaint

  Date:07/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  7/3/24. I brought my 2012 Nissan murano in at 9am. I made an appointment. I drove it just fine from ********* to grapevine tx. I just needed my ac fixed. Since I hadnt heard anything from the dealership I called them at 2:13pm. He told me what was wrong with the ac, I told give me about 15 minutes and I can be there so we can talk about everything. When I got there he asked me if I ever had an issues with my transmission I said no its running just fine. He then tells me the mechanic was having a hard time bringing it into the shop. So the manager drove it and said the same thing. I told them again it was working just fine till I brought it here. And no my car doesnt run.

  Business Response

  Date: 07/15/2024

  Customer came in with an ** issue on their 2012 Murano with over 200k miles. ***** bringing vehicle into the shop to diagnose the ** the mechanic noticed the transmission was slipping. Service Director drove the vehicle as well to confirm the transmission issues. Customer was informed about all the concerns found during diagnostic testing and stated the vehicles transmission was fine prior to bringing it in. Unfortunately transmissions do not just fail instantly and without any warning. 

  Customer Answer

  Date: 07/15/2024

  Complaint: 21940049
  
  I am rejecting this response because:
  
  Regards,
  
  ***********************

  Customer Answer

  Date: 07/15/2024

  Complaint: 21940049
  
  I am rejecting this response because:
  
  Regards,
  
  ***********************

  Customer Answer

  Date: 07/15/2024

  Complaint: 21940049
  
  I am rejecting this response because: again I was having no issues with my transmission until yall touched and you drove it off the lot which probably causes more damage. It did not move when I tried to leave and had to get it towed off the lot. 
  
  Regards,
  
  ***********************

  Business Response

  Date: 07/16/2024

  We apologize that you feel as though nothing was mechanically wrong with your transmission when you brought it into the dealership where we diagnosed that it did indeed have transmission issues. We were more than happy to help you in repairing the vehicle, but not at no charge. It was your decision to have the vehicle towed from our service department and we respect your wishes to have done so. 

  Customer Answer

  Date: 07/17/2024

  Complaint: 21940049
  
  I am rejecting this response because: ****** told my fianc that the money to fix it wasn't worth it because my car is old and has a lot of miles on it then tried to get him to talk about the options wed have with purchasing a car with them. My car did not have any transmission issues when I brought it in. Towing it from the lot was the only option I had. She should not have DRIVEN my car off the lot if it was having transmission issues. 
  
  Regards,
  
  ***********************

• Initial Complaint

  Date:05/21/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  - I purchased a used 2020 ***** Civic on 4/23/2024 with $55,148 miles. - I initially walked into the dealership with a check from my ************ for $13,200 and $4,000 in cash. I later used their ************ and increased the financed amount to $16,000 and $4,000 in cash.- Business Committed- the business advertised the vehicle as "No Accident or Damage Reported".- Nature of the dispute- I was sold a car that was in accident in the rear on the right-hand side. - Whether or not the business has tried to resolve I contacted the dealership but with no resolve.- Stock# PE212980 - Advertising: Straight from the dealership's website.

  Business Response

  Date: 05/21/2024

  The customer purchased the vehicle and signed all documents finalizing the sale - including the CarFax which shows the vehicle has not been reported in a accident. Unfortunately we can only go off of the CarFax and no damage was reported by the customer prior to purchase. The vehicle passed all inspections as well and is mechanically sound. We will not be reimbursing the customer $20,000. 

  Customer Answer

  Date: 05/21/2024

  Complaint: 21738899
  
  I am rejecting this response because: I never asked for the return of $20,000. I asked for a ***** car that had not been involved in a prior accident like the one you sold me.
  
  Regards,
  
  ******************************

  Business Response

  Date: 05/21/2024

  We are sorry to hear that you are not satisfied with the vehicle you purchased even though the CarFax documents you signed and our records do not indicate the vehicle has been in a previous accident. The resolution/disputing stated $20,000 - so we apologize if that was not indeed your resolution/disputation sought. You are more than welcome to come in and work with our Pre-Owned Sales and Management team to trade out of your current vehicle and into another that fits your needs at fair market value. 

  Customer Answer

  Date: 05/22/2024

  Complaint: 21738899
  
  I am rejecting this response because: I came into the office because they called me from the letter I sent them. They told me that they were going to access the value of the car and have the finance manager to come out and talk with me. I waited over an hour and fifteen minutes for the finance manager, who never appeared, so I left. There only concern has been, is to sale a car in any kind of condition and then hide behind the Carfax report. To a trained eye, it is obvious that the car has been in an accident. 
  
  Regards,
  
  ******************************

• Initial Complaint

  Date:05/10/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased this 2017 Jeep renegade ***************** Back in November and as of April it had an issue mechanically. so I take it to a shop and contact the warranty company. they informed me that the warranty is only good for vehicles under 130k.I was confuse mby this because when I purchased the vehicle it already had 134k Now the vehicle sits at 150k. I sold a warranty that I couldnt use.

  Business Response

  Date: 05/10/2024

  *** vehicle was purchased 11/28/2023 and the customer purchased an extended warranty for $581 that was for 6k miles. *** customer has put 16k miles on the vehicle so are 10k miles over their extended warranty coverage that they purchased. 

  Customer Answer

  Date: 05/13/2024

  Complaint: 21693118
  
  I am rejecting this response because:

  I reject this response because after speaking with the warranty company, they informed me that this warranty is only for vehicles under ******* miles when I purchased the vehicle it already had ******* miles so even if the warranty only covers 6000 miles, this vehicle didnt qualify for the warranty to begin with so I was sold the warranty I couldnt use regardless of the miles I put on the vehicle. because it was already over the required miles to begin with.
  
  Regards,
  
  Malik Liverpool

  Business Response

  Date: 05/13/2024

  When the vehicle was purchased it had ******* miles. *** contract was purchased as a 6mo/6kmiles and went into effect 11/28/2023 and expired 4/30/2024 at ******* miles. I have attached the contract / policy information showing that it indeed was a valid contract for the miles of the vehicle from the ext warr site. 

  Customer Answer

  Date: 05/14/2024

  Complaint: 21693118
  
  I am rejecting this response because:

  this still does not address the underlined problem. He said it was a valid contract then why when I contacted the warranty agency that they use for this warranty they informed me it was only for vehicles ******* miles or less. 
  
  Regards,
  
  Malik Liverpool

• Initial Complaint

  Date:05/03/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went in with a loan for ****** and they raised the price of the car over my loan Budget. I wanted to do all the paperwork with my credit union they did all my paperwork in house . They did 3 pulls on my credit. I put down ******** as a down payment. They told me to take a piece of paper to the credit union and they will give me a check. I sign paper work but didn't leave with the car. I talk to the credit union and they told me they pulled my credit 3 times I told her that I did not know about that. The credit union said it was out of their hands and that they have not sent anything to them . The credit union says the three credit applications are all pending still. I went to the dealership and ask for my money and they said by State law they can't give me my deposit back. I ask to see that in writing and he said it's just is . They tried to get me to sign paper work again. I said no I don't want the car I found a car somewhere else and he asked me where and then I just left. My mom called and he told her that it was all a miss understanding and my car is waiting on me. I want my deposit back. The credit union i work with approved me for a loan again and I went somewhere else and got a car . They have been calling me and leaving voicemails about me finishing up paperwork but they will not give me my deposit back. I need that money.

  Business Response

  Date: 05/06/2024

  Customer came in on 5/1 to purchase a 2022 ***** CX-5. Customer had pre-approval from their ************ and signed the purchase contract same day. Customer was to get the check from their credit union and bring it the following day and take delivery of the vehicle at that time. The customer went somewhere else and purchased a vehicle. We have cut the check for their reimbursement and are contacting the customer to see if they would like it mailed or to pick it up. 

  Customer Answer

  Date: 05/06/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I would like to pick up my money today ****** 6th 2024. 
  
  Regards,
  
  *******************

• Initial Complaint

  Date:02/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Feb 9, 2024, I took my 2020 Nissan Rogue to Texas Nissan Grapevine to purchase a new battery. My vehicle is in great condition, it operates perfectly with less than ****** miles. *********** performed a point inspection, and listed my rear brakes as failed and my front brakes passed. I paid $792.94 the first visit, Feb 3, 2024. I had tge front brakes done Feb. 14, and paid $302.08. My vehicle has been making a grinding sound ever since the rear brakes were repaired by them. My vehicle was returned to me worse than how they received it, and I should either receive the repair I was promised by the general manager at no cost to me or receive a full refund.

  Business Response

  Date: 02/23/2024

  The customer has been in contact with our management team and is bringing their vehicle in for us to take a look at it to diagnose the issue. We are waiting for a loaner to become available so we are able to provide the customer with a loaner. 

  Customer Answer

  Date: 03/01/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is not satisfactory to me.

  Received my vehicle back from the dealership on Tuesday, February 26 and it continues to make the sound and they have stated they do not know why the vehicle is continuing to make the sound.
  
  Regards,
  
  ***************************

  Business Response

  Date: 03/05/2024

  Owner Loyalty Manager spoke to the customer and offered to have her bring the vehicle in to drive it with the Service Manager. Customer declined since the vehicle does not always make the sound. It will make it slightly once when starting to drive, but does not again after that. **** stated that the vehicle was even held here for 3 days trying to duplicate the cust concern for noise, but could not be duplicated. We explained to the cust that without duplicating the sound it is hard to diagnose what the cause is. Cust declined bringing vehicle for us to try to get a resolution.