Business ProfileforMercedes-Benz of Grapevine

Around March 14, **************************************************************** my Air Suspension on the back drivers side. 3/15/24 Rep ****** called and said they can see all new parts on the rear airbags. Now the Air Valve needed to be replaced and the compressor raises slow. I explained to **** the car has not been driven and has been parked since July 2023, we periodically have items repaired. I told ****** to repair the Air Valve. After the Air Valve was replaced ****** then called and said it's a tear in the airbag on the drivers back side. I went to the dealership and my husband, ****** and myself discussed everything on a conference call. My husband expressed that fact we brought the car to be diagnosed, not have the Service Rep guess or use process of elimination and mentioned ******** has a diagnostic system that can pin point the issue. 3/19/24 I asked **** for photos of the new part they put on my car and I asked them look under the car to see what could be tearing the airbags on just drivers back side, because was the second ripped airbag. ****** sent pictures but they couldn't see what could be causing the tears in the airbags. 3/21/24, I told ************** would pay for the Air Valve and I would pick up my car Saturday or Monday. ****** said the car my be dangerous to drive, so I might want to fix the Airbag or tow it. 3/25/24 at 5:35, I arrived at the dealership and couldn't get my car, because the ****************** didn't release it from the system. I left the loaner car at the dealership and they paid for me a Uber to ******. 3/26/2024, I explained to **** if a service rep doesn't drive my car to my daughter's house, they should have it towed, because I came to pay for the service rendered and pick up my car, but it was not available to me. I told ********** drove the car there at my own risk, so I had no problem driving to daughter's house. I also, explained to ********** left ****** this morning for work and I am only home back 2-3 days a month.