Customer ReviewsforMercedes-Benz of Grapevine

My wife and I drove out to ************* dealership in Grapevine *****. We want the cts coupe cadillac. The price was $15,977 and they only dropped the price down to $13,000 for us because they needed to meet their quarter for the month .That is what we was told.They ran my wife and my credit score. They told my wife that they would run her credit score just once. Well we found out that they ran it 5 times a hard credit score check. They wanted us to pay 22%Interest rate. **** the sales people told us Ally loan company wanted us to pay that. It didn't make sense to us. In 2021 my wife bought a 2017 with 60,000miles on it and Warranty from Chevrolet dealership in grapevine ,*****. My wife Interest rate was about 9 to 10 % through the car lot Ally loan company.We called the loan company Ally loan company. We ask them why such a high rate Interest. Ally loan company told us they don't make the decision on our rate. The dealership are the one that makes the Interest rate. I told us then the loan company decided if they want to buy by the contract from a dealership. Once the loan company buy it from dealership the car dealership gets money out of it. Also the dealership email me a copy of the Equifax credit report .Now the Equifax report from Credit karma score didn't match the credit score the dealership sent me. Something is very Fishy. I called the credit Bureau. I was told that the credit score of Credit Karma is really real. The ************* did not understand why the ******** **** dealership inGrapevine,***** did not match thier score. The dealership is not being honest with us. I was told by **** the manger at ******** **** dealership in Grapevine,*****. He explained to me on the phone,that the loan company don't want to give the dealership loans on the older cars. I really don't know what to think.The dealership are playing the mind game with the customer that they really care about helping them. But they just care about money. They are just Big Bully.

****************** created concern for their *********************** practice ethics. I took our 2 1/2 year old ******** [purchased from Mercedes-Benz of Grapevine, Avondale dealership] due to warning light on auxiliary battery & parking/distance sensors malfunction. I suspected & service writer seemed to agree upon check-in that issues were related. Received a phone call from ***************** Manager that cost to replace battery about $350 & another $650 to replace sensors. I resisted as expected it to be covered by warranty. Upon my push-back, they OK'd replacing battery under warranty but still insisted sensors not covered. I called a reputable ******** mechanic & described ************** said probably just a reset after battery installed. I then took my car to Park Place ******** & they replaced the sensor(s) under warranty without any questions!!I no longer can trust Avondale dealership policies.