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Business Profile

Farm Equipment

Kubota Tractor Corporation

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Farm Equipment.

Complaints

This profile includes complaints for Kubota Tractor Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

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Kubota Tractor Corporation has 18 locations, listed below.

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    Customer Complaints Summary

    • 54 total complaints in the last 3 years.
    • 12 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/22/2022

      Type:Service or Repair Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Complaint: 18060225

      I am rejecting this response because:This matter has been told to me that they are looking into it for 2 months. 

      Regards,

      ***********************

      Business Response

      Date: 10/05/2022

      Thank you for allowing Kubota Tractor Corporation an opportunity to investigate your concern. Further investigation will take place and once resolution has been determine we will respond back with that information.

       

      Thanks

      ***************************

      Lead, Customer Satisfaction

    • Initial Complaint

      Date:09/06/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      yes i bought a kubota tractor bx **** was paying on it my wife had passed away and i was hit with a hard ship beyond my controll was paying them and thy sent it to collection and now thy want to repo it ive been trying to pay them but wont take my money the guy was rude and told me to have my son arrested this is wrong and notne of there business about my son told them i would file bankrupancy thy said go for it will file and injunkshion agenst you wow never in my life have i deald with this

      Business Response

      Date: 09/09/2022

      Thank you for bringing this matter to our attention.  As Kubota Credit Corporation (KCC) values its customers, it takes each review seriously and welcomes the opportunity to assist its customers as effectively as possible.  While KCC cannot respond publicly to the customer's concerns out of respect for the customer's privacy, KCC has completed a thorough investigation of this matter.  The customer should contact KCC directly should there be any additional questions or concerns.

    • Initial Complaint

      Date:08/25/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

      Complaint: 17758039

      I am rejecting this response because:

      ****************,

          I wish to thank you for the prompt response.  Unfortunately, I cannot accept your response in regards to my order complaint. I have been working with my Dealer who is getting the same response from Kubota for the last year.  I too have been calling direct to Kubota and either receive a response roughly two weeks after contacting Kubota or no response at all.  My Dealership at times, has to contact direct with Kubota because the Sales Representative for our area does not reply back to my Dealership.  This tells me there is a **************** issue with ********************** and not just a supply problem. Regarding the supply issue, I realize there are hiccups in the supply chain.  However, this seems to be the problem for over two years which at this point should have been resolved or a work around should have been made to fulfill orders more promptly.  Your response indicates Kubota is doing 1 allocation each month to dealers.  What about fulfilling Customer Orders and not just blanket sending out products to all Dealers. Stock orders should not be fulfilled until your Customer orders are filled. Also, sending out a Backhoe does not resolve the issue of mounting the backhoe to the tractor, it requires the subassembly. You cannot fulfill a customer order without the subframe since this part is different for each tractor series and then only for a select group within the series.    

          Another reason for rejecting your response is because as I read the Orange tractor Forum, there are members who ordered a Grand L with Loader and Backhoe in November *************************************** February 2022.  In this particular case, the individual ordered a L4060 with a BH92.  According to the parts required, this requires the same subframe as in my order.  There are other instances on the same forum of similar situations.  The statements made on the forum date back to late 2019 to present.  This is why I cannot accept Kubota's response to my complaint.

          Now, my dealership did receive a BH92 for their stock order that they had on order since the Fall of 2020.  They are holding this backhoe for me but cannot install it because it requires the subassembly.  Also, their stock order backhoe does not have the Quick Attach, which is within my order.  The subframe does not require any additional parts except for steel since there are no hydraulic valves or electrical connections.  Are you going to tell me that you cannot get steel to manufacture parts or is there a problem with getting employees?  Maybe Kubota should rely on American Steel and not imported steel from countries like *****. I also have three quick attach buckets on the same order which will not work with the BH92 backhoe the dealer has because it does not have the quick attach weldment (BT4550).

          My Dealership tried to see if these items were available in an attempt to fulfill my order but Kubota's response was that nothing was allocated against Order number 106133945. So working with my Dealership is one thing, but Kubota gives them the same response you just gave me.  This does not resolve the order issue.

          Therefore, is it possible for Kubota to complete part of my order?  Since my dealership has a BH92, can Kubota provide the Quick Attach weldment (BT4550) for the BH92, the three quick attach buckets (12" BT4552, 18" BT4554, 24" BT4555), and the subframe (BH4999) for an L4760HSTC?  

       

      Regards,

      *************************

      nformed I would not see it until Spring 2022. April 1 2022, still no update on the order, *** sent another email to the Kubota Sales Rep for an update. I contacted Kubota on 6 April 2022, left a voice message with a request for an update of order number, date of order, and contact info. No response from Kubota. Called again, 8 April 2022, left voice message with ***************************, provided order number, date of order and contact info. 15 April 2022, *** said the Kubota Sales Rep didn't respond, so he contacting Kubota directly. 20 April 2022, Kubota called but did not leave her name. She stated, No tractor was allocated against the order number provided and that I needed to contact my Dealer for an update. 29 April 2022, *** informed me Kubota replied, A backhoe has not been allocated against the order number as of yet. They are producing backhoes daily and shipping them out. 17 Jun 2022 talked to ****** at Kubota Corp said he would call back, he never called. STILL NO UPDATES

      Business Response

      Date: 08/26/2022

      To Whom It May ************************************************* you for contacting Kubota Customer Satisfaction.  Please accept our apologies for this situation and for any inconvenience you may have been caused.  

      Kubota is aware of the shortage of loaders and back hoes and the delayed time it's taking to for fill orders.  Due to a shortage across the country with getting raw material has caused a halt to Kubota Normal processing. We are continually working closely with our vendors to get in and out as much product that I received in each month. 

      Unfortunately we are unable to determine your order. Kubota is currently still doing 1 allocation each month to dealers of distribution inventory each month. 

      We ask that you continue to work with your dealers for order status as they will be the first to know when you can expect to see your items.

      We thank you for your patience and understanding as we continue to provide faster and more efficient service to you going forward.  

      We recommend that your dealer reach out to their Kubota Parts and Whole goods team should they require further assistance. 

      We sincerely appreciate your interest in Kubota products, and look forward to counting you among our many satisfied customers.

       

      Thanks

      ***************************

      Lead, Customer Satisfaction

      Customer Answer

      Date: 09/07/2022

      Complaint: 17758039

      I am rejecting this response because: Sorry ****************, I cannot accept your response.  I realize there has been an issue with supplies, but Kubota has had two years to get this resolved.  The other issue I have is what about the cost of the BH92, subframe, and three buckets.  The Dealership I have the order through has indicated that they will do all they can to keep the cost down but they cannot guarantee this.  As of today, the cost of the items on order are now roughly close to $3,000 more. I have the original estimate and the items were ordered prior to the expiration of the estimate. Will Kubota honor the original order price? Is Kubota placing Customer Orders ahead of Stock orders or are we still in the line based on the date ordered, with no regard for Customer fulfillment ahead of Dealership stock items?  Also, why does Kubota still allow Customers to order items when the company still has a severe backlog of Customer orders?  ********************** should concentrate on backorder items, not filling new orders.  My items have been on order since 11 June 2021, we are now going into the 16th month since placed on order.



      Regards,

      *************************

      Customer Answer

      Date: 09/06/2022

      Complaint: 17758039

      I am rejecting this response because:

           Sorry ****************, I cannot accept your response.  I realize there has been an issue with supplies, but Kubota has had two years to get this resolved.  The other issue I have is what about the cost of the BH92, subframe, and three buckets.  The Dealership I have the order through has indicated that they will do all they can to keep the cost down but they cannot guarantee this.  As of today, the cost of the items on order are now roughly close to $3,000 more. I have the original estimate and the items were ordered prior to the expiration of the estimate. Will Kubota honor the original order price? Is Kubota placing Customer Orders ahead of Stock orders or are we still in the line based on the date ordered, with no regard for Customer fulfillment ahead of Dealership stock items?  Also, why does Kubota still allow Customers to order items when the company still has a severe backlog of Customer orders?  ********************** should concentrate on backorder items, not filling new orders.  My items have been on order since 11 June 2021, we are now going into the 16th month since placed on order.

      Regards,

      *************************

      Business Response

      Date: 09/01/2022

      Thank you ******************** for you feedback, and allow me to apologize for any inconvenience this may have caused you. I'm sorry to say that this is the most updated information I have from Kubota Corporate. We are aware of this situation as we are working with our vendors to help resolve these matters. It's going to take some time to back fill the current back orders that we have. The information your dealer has is the same information that I have. As for now you are in line as others waiting for inventory to become available to fill your order. We ask that you continue to communicate with your dealer to determine your order status. Thanks for your continued service and support as we work to work through this matter.

       

      Thanks

      ***************************

      Lead, Customer Satisfaction

    • Initial Complaint

      Date:08/15/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Kubota Credit cashed a payment of ours and then later said they did not receive the payment. While doing the payment research, which was at about the 32 day **** from when they notified of the lost payment. They then picked up the Kubota on Feb 17, 2022, they showed up to my wifes business, said they were federal agents and flashed badges. This facility had children and *********'s who did not have a child registered or were back ground checked were not permitted to be onsite. They yelled at the staff and lied about who they were. Next they went to a public school, again mis-represented that they were federal agents and trespassed on the school property to pick up the Kubota equipment. They used profanity and vulgarities when speaking to my wife and staff. The office of Kubota and their collection team did not want to discuss any of the details

      Business Response

      Date: 01/17/2024

      Our records indicate that Kubota Credit sent Mr. **** a written explanation on January 17, 2023.  

    Kubota Tractor Corporation is NOT a BBB Accredited Business.

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