ComplaintsforKubota Tractor Corporation

• Initial Complaint

  08/28/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a 2 year old Kubota BX23SLSB tractor from ***************************** of ************************************************************* ***** was the original purchaser from ******************* Equipment around 5/01/2019. I purchased this piece of equipment from ***** on 08/13/21 with a cashiers check from my bank. I have a signed invoice from ***** that was emailed to me on 08/14/21. When discussing the purchase, ***** had told me that it still had warranty left on the machine from Kubota. At the time of purchase it had roughly 120 hours of use on it by ***** and was approximately 2 years old at that point. This left roughly 4 years or 1880 hours of warranty on the power train of the machine. Factory warranty to this date on a new machine power train is 6 years or 2000 hours whichever comes first. I used the tractor around my house for several years and put roughly 220 additional hours on the machine. My wife and I took the machine from our Maryland residence to a property we had just purchased in ************** to do some work with it. While in ************** the transmission housing developed a big hole in the transmission case leading to all the oil draining out the bottom. The machine was taken to ******** Kubota in **********, ** for inspection and repairs. When I got a got a call from them they told me it would cost me approximately $9500.00 to repair. They said that part of the transmissions gearing had broken and went to the bottom where a large gear pushed the broken pieces through the housing causing the hole. I at that time mentioned the 6 year power train warranty. I was told that their district manager would be down the following week to look at it. After that I was told that it appeared to be abuse which caused the damage and that my claim for warranty was denied. I asked for documentation from Kubota telling me why my claim was denied. I never received this from Kubota and *** asked numerous times. Long story short I paid my local Kubota shop $9500.00 to repair a warranty.

  Business response

  09/09/2024

  This case will be closed. Service work had been completed and paid for by customer *********************.

   

  Thanks 

  ***************************

  Lead, Customer Satisfaction

  Customer response

  09/10/2024

  Complaint: 22204472
  
  I am rejecting this response because: I paid for the repair because my machine which I need was out of service for months trying to resolve the warranty issue with Kubota. I am requesting a refund of those payments. I have also called and spoke to Kubota customer service and asked for an explanation in writing as to why the warranty claim was rejected in the first place. First request was with ****** in Kubota customer service, second request was with ******* KuBota in *************. Third request was with ****** equipment in ******************* which is where the repair work was actually done. My tractor is still under the Kubota power train warranty. 
  
  Regards,
  
  *********************************

  Business response

  09/19/2024

  *************************************
  
  Unfortunately, Kubota will be unable to reimburse you for the cost of repairs to your BX23S. Kubota warranty does not cover the cost of down time, transportation, or money spent to rent equipment. Although you are still under your powertrain warranty time frame. The repair to your machine is not warrantable meaning the failure wasn't diagnosed as a manufacturing defect for the cause of failure. Per our warranty guide Kubota warranty doesn't cover the cost of failure that are not manufacturing defect or defect in material. Normal wear and tear/user error, or failure that occurs due to operator error or lack maintenance isn't covered under warranty. If you have any question please don't hesitate to contact Kubota Customer Satisfaction ************.

  Thank you

  ***************************

  Lead, Customer Satisfaction

  Customer response

  09/19/2024

  Complaint: 22204472
  
  I am rejecting this response because: The diagnosis that Kubota (*******************) made in ************************* was made without any internal inspection. I was told the differential lock was over used. Once the equipment was taken apart at ****** in ********** Delaware for inspection I saw the broken gear which is not the parts ******** Kubota told me was overused. 
    This is a common problem with these tractors that Kubota is clearly trying to avoid paying for repairs by saying in was misused . A gear shattered inside the transmission from normal use, went under the ring gear and pushed through the housing. Not the parts you are saying caused this. This gear was clearly defective or not made to withstand normal activities of the tractor. Please refund my money for repairs. 
   I have the parts that were taken from my tractor as proof of what actually broke inside. See photos of shattered gear and photo of differential lock with hardly any wear. Again please refund my $9,500.00 I was forced to pay for a repair from a defective gear.

  
  Regards,
  
  *********************************

• Initial Complaint

  08/27/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  The school district purchased a Kubota *** from ******* Kubota Tractors, *********, **. The *** has been repaired 4 times for the same *** assembly issue because the bolts are falling out of the *** drive shaft. The school district purchased a snow blower with the *** but it has only been mounted and used once; therefore, the issue is occurring without the snow blower being attached. The school district has reached out to the local Kubota dealer, ******* Kubota Tractor and ************************* (Kubota) with no response. The school district is requesting in a full refund, for everything involved in making the snow blower work. ie snow blower, front *** assembly, front mount, high idle throttle assembly, etc..., or we would be interested in a trade of equal value for a V-Plow designed to work with our ***.

  Business response

  09/16/2024

  We have reached out to ******* Kubota and they have advised they have resolved the issue with the school district. 

  Customer response

  09/16/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  Licking ************************* *************************

• Initial Complaint

  07/12/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I HAVE BEEN DEALING WITH KUBOTA CREDIT FOR MANY YEARS AND NOTHING IS BEING DONE AND BEING TOLD THERE IS NOTHING THAT CAN BE DONE. i PURCHASE AEQUIPMENT FROM THEM AND FELL ILL AND COULD NOT PAY FOR THE EQUIPMENT SO I DID A VOLUNTARY REPOSSESSION. THEY HAVE THE EQUIPMENT BACK AND RESOLD IT, I'M OK WITH THE REPOSSESION BUT THEY REFUSE TO FIX MY CREDIT REPORT ACCORDINGLY. IT IS STILL LISTED AS I OWE THEM AND IT IS NOT A REPO, I CAN DEAL WITH IT BECAUSE THINGS HAPPEN BUT THEY REFUSE TO ACKNOWLEDGE THAT IT IS REPOED AND NOT A COLLECTION. I WILL ALWAYS HAVE A REMINDER OF MY FAILED COMPANY BUT THIS IS JUST SOMETHING THAT KEEPS APPEARING OVER AND OVER AND IT IS NOT A COLLECTION, IT IS AND SHOULD BE DOWN AS A REPOSESSION.

  Business response

  08/07/2024

  Our records indicate that ********************** credit reporting was updated on July 24, 2024.   

  Customer response

  08/10/2024

  Complaint: 21978671
  
  I am rejecting this response because:
  They received their merchandise back and did whatever they wanted with said item. It was repossessed and I handed it back to them without a fuss or any hassle. So how is it anything that they have it listed as charge off or whatever.  They refused to work with me at all to avoid the whole situation so I gave it back and now they still are not happy with everything. It was a repo and that is how it should be listed on any credit report. 
  
  Regards,
  
  ***********************************

• Initial Complaint

  06/11/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I own a KX040 and SVL75-2 which was purchased when we traded in our last SVL75. With the new SVL75-2 I purchased the **** policy as well as the 2 year extended warranty. We were told we could purchase another 1 or 2 year policy after this. On 5/21 I received an email that the extended warranty was expiring and it was time to renew it. I saw the email a few days later, and ultimately reached out to my dealer on 6/3. He advised he'd get it taken care of and would look up the dates and all. I was told based on the serial number it had expired on 6/1 and they would attempt to put the purchase through. On 6/10 I was advised Kubota denied the purchase because it had expired. I expressed my displeasure and asked for a number to corporate which they provided. On 6/10 I spoke with ****** who was extremely polite but advised as it had expired there was nothing he could do to help me. The machine is in perfect condition, has always been dealer maintained by the same dealer and has less than 500 hours. Surely there is something Kubota can do to allow the purchase of the additional extended warranty. I like knowing the machine is covered by the warranty. In today's day and age with people not calling back and the turn around time being what it is they send a notification 10 days prior to the expiratiom and then count the days from the 1st to the 3rd. This is our 3rd Kubota and we're about to trade in the KX040 for another. The machines are great, our dealer is awesome in every way. Kubota has always been able to handle any and all problems even when they made an error on our financing. I truly hope they can help us resolve this. I'm actually feeling bad that I had to file a BBB complaint in the hopes of getting the attention of a consumer advocate from Kubota.

  Business response

  07/01/2024

  Kubota's policy is that an extended warranty can only be purchased once: during the initial purchase of the equipment, or at any time prior to the expiration of the Basic Warranty. The customer cannot add an extended warranty term after the Basic Warranty has expired. Since you purchased an extended warranty term when you purchased the equipment, this equipment is no longer eligible for additional extended warranty terms.

  Customer response

  07/10/2024

  Complaint: 21829568
  
  I am rejecting this response because:

  I was told explicitly by the kubota dealer when I purchased the machine that I would be able to purchase the 2 year extended warranty at the time of purchase and then extend for an additional 1 or 2 years. We were not certain if we would trade in every 2 3 or 4 years and we were told that the warranty purchase was not refundable so we could decide later whether to extend or not. Even now they are telling us that they could extend it if you'd allow it. Are you telling me they aren't telling the truth as this is not your policy? Because the dealer says you are denying the extension. 

  
  Regards,
  
  *************************

• Initial Complaint

  05/14/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I entered into a finance contract with Kubota Credit Corporation on 7/31/2023 for the purchase of new equipment, 'Homestead Package' comprised of a tractor, implements, and zero turn mower. First payment due 9/3/2023. Initially I made payments manually via the Kubota mobile app. In Nov 2023, my stepfather was diagnosed with aggressive terminal cancer, requiring 24 hour care by my mother and I. Due to this and continuing to work a full time job and necessary farm work, I made the decision to put all possible monthly bills on autopay to lessen the monthly burden, including a manual payment to Kubota and change to auto draft for future payments, next scheduled payment in Dec 2024. On 3/20/2024, a driver came to my farm to collect the equipment, citing a pickup order by Kubota for lack of payment. This was the first I learned there was an issue. I did not receive written communication or email notification of late or non-payment prior to this night. I offered to pay any amount due immediately to prevent the collection but was told by the driver he could not accept money and I would need to contact the dealer. He also told me he had heard from other customers there was an issue with the ********************** website and he had to pick up several other equipment who said the same thing-no notice of late or nonpayment. He said he would keep the equipment on his trailer to bring back. I called the dealer first thing next morning, but they said the computer wasn't updated. I repeatedly called Kubota Credit Corp and was told I could not make the missing payments and that the equipment would be sold unless I paid the entire amount, which was greater than the financed amount. I offered a cosigner, catch up payments immediately, to reinstate our agreement, and was disappointed Kubota Credit exercised 0 flexibility with me in resolving the issue after learning there was a miscommunication and/or potential website issue, along with a death in my family during this time (my stepfather).

  Business response

  05/23/2024

  Someone from Kubota Credit will reach out to ************ and discuss the issue.  

  Customer response

  06/03/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and after speaking with Kubota HQs find that this resolution is satisfactory to me. I sincerely appreciate the effort and attention provided by ****, the manner in which he communicated with me, and the expediency in which the resolution was implemented. The equipment is returned and the original agreement reinstated.
  
  Regards,
  
  ***********************

• Initial Complaint

  04/22/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I had bought an excavator from Kubota a few years ago. I made payments on it regularly until around covid. After covid our business slowed down and it was harder to make payments. We managed to make payments late but we paid the late fees. In April we owed a few months of payments and were prepared to make a payment for the past due amount the week of April 8. On April 8 I received a call from kubota and i told them that i would pay the balance due on the 12th. The woman said that would not be a problem and said she would note that in the system. On April 9th, i received an email at 12:37 PM that i need to make a payment of ******** to make my account current. at 4:34 pm on the same day, a man came to my personal residence (Not the address on the kubota Loan) and told me that if i dont surrender the machine at that moment that he would call the sheriffs office . I had told him that i just received an email 4 hours prior and that i can do a wire transfer for the amount due right at that moment. This man called *********************** who wrote me the email 4 hours prior and put me on a 3 way call. When i told *************** that i can do the wire transfer at that very moment he told me it was too late and then told me how i have to face the reality that this is happening and the machine is being taken away. It was very insulting and beyond the scope of a debt collector to talk to me like that. When i told him about the email that he had just sent me, he acted as if that didnt matter. (Email and date stamp attached). This is not how you treat customers that buy large ticket items. I dont need to be berated by a someone who writes an email and gves you the opportunity to pay that day and then changes his mind. That is not something that should be done by someone who presents a company that sells to the American people. I want my machine back and to continue making my payments. The machine is 80% or more paid off.

  Business response

  04/22/2024

  Someone from Kubota Credit will reach out to Mr. ****** to discuss his concerns.  

• Initial Complaint

  04/02/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  08/31/2023 Replaced the battery in my tractor 2015 Kubota mx5800 hst go to start the tractor all it does is spin over take it in for service they tell me ecu is not communicating going to need a new one at $2800 plus diagnostics & labor There is a tsb that came out in November 2023 TSB-2023-035-E-R1 Now Kubota is stating the tractor is not covered under the tsb All Id like to happen is for them to replace the ecu

  Business response

  04/03/2024

  April 3, 2024
  
  
  ******************
  
  Thank you for contacting us regarding your MX5800 with serial number *****.
  
  Please accept our apologies for any inconvenience this may have caused you.
  
  
  We have contacted ******* Kubota as well as the Kubota ************* Manager regarding your Case. After further investigation we have come to an agreement to assist with the cost of the ECU.The customer will be responsible for getting the unit back to the shop and the labor cost of the repair. Keep in mind that the equipment was purchased in 2015, your basic warranty expired in 2017, powertrain in 2018. The fix as failed TSB has an expiration date and has expired. If you have an additional question concerning this matter please contact ******* Kubota.
  
  Should you have any questions pertaining to the above decision, please feel free to contact me at any time.You can reach me at ************ and reference Case number 01383819.
  
  Respectfully,
  
  ***************************
  Lead, Customer Satisfaction
  
  

  Customer response

  04/04/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. But Id like add in that the tsb was issued November 2023 Im not quite understanding the failure on my part with that being said thank you Kubota I do appreciate it.
  
  Regards,
  
  *************************

• Initial Complaint

  03/19/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I bought a kabuto tractor in 2021 with 0% financing. And up till the end of last year made the payments accordingly. Due to the business that I'm in when the interest rates started going up my business fell off by about 75%. Kubota reposed my tractor after being late, also they would not reinstate my loan and wanted the full ***** to get the tractor back. Sometimes things happen out of our control where it comes to our jobs. I called kubota before my tractor was repoed and kubota told me to call AVANTE AND I COULD MAKE A PAYMENT TO CATCH UP. This was a lie *** at AVANTE told me that he was a repoe man and he didn't take payments. Also I left messages with AVANTE TO CALL ME BACK TO GIVE ME MY ACCOUNT NUMBER SO I COULD LOG IN TO THEIR SITE AND MAKE A PAYMENT(this was 2weeks prior to them picking up the tractor) To make a payment on AVANTE'S website you have to have a account number. I also have informed deleviery with the post office, which means that I get a picture notification of what I'm recieving in the mail. I looked back for over a yr and AVANTE DIDN'T SEND ME ANYTHING.LET THIS BE A WARNING TO EVERYONE KUBOTA WILL NOT WORK WITH YOU IF THE PICK UP YOUR TRACTOR.

  Business response

  03/22/2024

  Someone from Kubota Credit will reach out to ************** and discuss his request.  

• Initial Complaint

  02/21/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I purchased a Kabota 1000 in Jan &#**;23. It lasted until early Sep &#**;23. We discovered major H313032**3334303532H problems. We ordered a new H313032**3334303532H but to date have no clarity as to when we will receive this new part. We are currently making payments on a machine that cannot be used.

  Business response

  03/04/2024

  Mr. ********,

  I'm sorry to hear that you've been unable to get a replacement engine for your machine.  I tried to look up the machine that you might be talking about but I'm unable to find a machine registered to your name/address.  Can you please tell us the full model and serial number of the machine in question?  Please also tell us the name of the dealership where the engine is on order.  We will need to contact them to get an order number so that we can look into the order status.

  Regards,

  ****
  

  Kubota Customer Satisfaction

  Customer response

  03/05/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *******************************

• Initial Complaint

  02/16/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My RTVXG850R has an issue with Campaign #PSB-2021-102 which caused damage to my RTV. After their repairs my RTV still has significant vibrations. After not accepting my RTV and requesting the vibration be addressed Kubota only authorized changing the tail pipe insert which apparently did not resolve the issue. At that time the Kubota representative decided that they would do no further repairs to remedy this issue. There was significant damage to the motor from the campaign which also caused smoking through the exhaust system. I did Not have vibration issues before the failure. So something from the intake pipe failure caused the vibration. All I can assume is that the motor is not running properly causing vibration or the exhaust system has issues. The mechanic stated that the muffler and sensor had to be soaked for a period of time due to the build up of the oil burning and smoking through the exhaust system. I contacted Kubota support on 2/6/2024 to try to resolve this issue and was told that they couldn't help me due to the fact that the decision is solely up to the one representative in this area. I was also told that he would contact that person (which I was not allowed to know their name) and get back with me. To date I have not received any more information. Since the damage to my RTV is due to a manufacturer recall (campaign) I would like it to be restored to it's previous condition which did not have vibration issues. Campaign#PSB-2021-102 RTVXG850R Vin#***** Serial#***** Repairs are being made at **************** *************

  Business response

  02/16/2024

  To Whom It May ************************** you for contacting Kubota and allowing us the opportunity to resolve your concerns. Allow me to apologize for any inconvenience this may have caused you. We have reviewed your case with our field service manager and was informed that the unit has been repaired and inspected by Kubota representative and the machine was operating normal after the repair. If you haven't already please contact the dealership and let them know what your experiencing now that you gotten the machine back home. Once that is done then we can determine what needs to happen next.

   

  Thank you

  ****************

  Lead, Customer Satisfaction

   

  Customer response

  02/19/2024

  Complaint: 21303826
  
  I am rejecting this response because:

  The field representative says that there is not significant vibrations on my Rtv.  I own and drive the machine and it did not have this vibration before the failure.  He was willing to change the tail pipe insert but when that did not fix the vibration issue it was decided that then it was not going to be repaired.  The vibration is not normal and if the representative would drive the machine the vibration is obvious.  I was told initially by the mechanic that the muffler is expensive and therefore they did not want to change it or the sensor out, although the oil burn through was significant enough to warrant soaking it in some chemical for days. This is an indication that either the motor or exhaust system is not repaired to prior condition.  Keep in mind the motor got so hot that the head had to be replaced.   Something is causing the excessive vibration and it is Kubotas responsibility to repair this complaint to prior status.  
  
  Regards,
  
  ***************************

  Business response

  03/04/2024

  **************,

  Kubota's field service representative should be visiting the dealership in person sometime this week to discuss the situation with them.  The dealership should update you after his visit.

   

  Best regards,

   

  ****

  Kubota Customer Satisfaction

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩