Complaints

This profile includes complaints for Window World of Dallas, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Window World of Dallas, LLC has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Window World of Dallas, LLC

  2520 N Great Southwest Pkwy STE 100 Grand Prairie, TX 75050-6406

  
• 

  Window World of Dallas, LLC

  600 N Coit Rd STE 2052 Richardson, TX 75080-6237

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have water dripping in our house during every rain. *** had 6 contractors out to figure out the problem and they have all come to the same conclusion. All of our windows were installed wrong, The Window World installers drilled screws through the bottom of each window frame - causing all of them to leak water into the walls. I paid for a Window World technician to come and he also found the problem and acknowledged that all of these windows were installed wrong by our company [Window World]. He said whoever did this should be fired and all of your windows need to be replaced. However the service manager said there is nothing he can do because they were installed for a previous owner, so the warranty doesnt cover me. However, this isnt a warranty issue. This is damage caused by the installer. All of my Window World windows were damaged during installation and Window World knows it, acknowledges it, and refuses to do anything about it,

  

  Business Response

  Date: 05/09/2025

  Window World would like to acknowledge the new homeowners concerns and is reaching out to have a Field Supervisor to come out and further review the installation. 

• Initial Complaint

  Date:04/25/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  01/14/2025 I emailed ************************************** to replace my windows since it covered the warranty. But they didn't reply. Please ask them to replace the windows since the 6 window glasses caused fog issues. Thanks

  

  Business Response

  Date: 04/29/2025

  Please be advised that Window World email exchange was converted over to a new email exchange during this period. We have telephoned our customer to advise to submit a warranty claim request today. Our new email exchange is ************************************************** Soon as Window World receives the updated information from our customer we will start a warranty claim for a re-order. Window World apologizes for this matter. 

  Customer Answer

  Date: 05/08/2025

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  Date:04/05/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid to transfer a warranty on my windows from window world 6/2024 and I contacted them 1/2025 because there seems to be an air leak in two of my windows (whistling sound and rattling) but there has been zero response to any of my emails.

  

  Business Response

  Date: 04/11/2025

  Window World Field Supervisor has reached out to our customer today 4-11-25 and set an appointment for 4-12-25 to go over the issue with the window in order to come up with a resolve to fix.

  

  Business Response

  Date: 04/15/2025

  Window World Field Supervisor has met with our customer on stated date of *******. It was determined that there a some warranty items that needs to be ordered. A warranty claim has been submitted to re-order. Our customer is happy that an appointment was set up to come to inspect. Once the warranty items arrive we will reach out to our customer to set an appointment.

  Customer Answer

  Date: 04/22/2025

  I would like to close the case as I have received satisfactory communication from the business with a plan to manage my complaint. They will come by May 19th to solve the problems. Thank you very much!

• Initial Complaint

  Date:11/20/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have called Window World many times ask them to replace the window because they are not satisfied safe for the home .I said I wanted to replace with a safe Window and this company keep giving me the runaround . I call my state Senator and ask him to ********* window or refund my money back to me.

  

  Business Response

  Date: 11/21/2024

  Window World Field Supervisor has met with our customer today 11-21-24 to inspect the *********************. The Field Supervisor has presented a solution to make some adjustments and added security feature to the windows due to customer concerns about safety. ******************************************* Field Supervisor will be back in contact with our customer to set up an appointment for next week to resolve this matter. The windows have been installed since 8/2021.

• Initial Complaint

  Date:05/23/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Tuesday, April 23, 2024, at 07:59:19 AM CDT, ******************* <*********************> wrote:Good morning Here are the pictures of all the work we have to complete and it's all around the windows that were installed by Window World. Please remedy this asap or we will need to because its a lot of work and a lot of money coming out of our pocket. We have a very strict HOA we cannot have it this way for more than a week and it's already been one week. We are currently waiting on the estimate on the back windows of the house. Please let me know what your plans are on correcting this asap. These windows have a lifetime warranty according to Window World. On Wednesday, May 8, 2024 at 10:17:24 AM CDT, ******************* <*********************> wrote:Good morning Since I had called in the situation we were in and couldn't wait weeks for someone to come out because it would have caused more major damage to our property we had to get torn down and fixed. It took almost a month and the contractors WE hired are almost completed. We are expecting reimbursement as soon as possible. Also, we have had issues since the day the windows were installed. You should have all the notes on that as well. So please do not send anyone to fix the problem that is being worked on now but instead ******************** would like to speak with someone in charge. We had to purchase supplies and materials to take of this situation that could not been avoided from day one. Yes, things do happen but not this much damage. Why isn't anyone calling back.I will wait to hear from someone in charge.

  

  Business Response

  Date: 05/28/2024

  Window World has not been provided with any documentation that a leak was coming from the window installation. A service appointment was set to investigate the situation and the customer cancelled the appointment--stating that their contractor had made the repairs. 

  Customer Answer

  Date: 05/28/2024

  No, it is not true that Window World had said, "Window World has not been provided with any documentation that a leak was coming from the window installation. A service appointment was set to investigate the situation and the customer cancelled the appointment--stating that their contractor had made the repairs."

   

  Also, I have emails that I have sent to Window World and pics I sent to them as well.  I had mentioned to them to come look for themselves and I was told they were about a month out on coming out.  We had to do something to fix OUR HOME and yes it took about that long to fix it and correct Window World's mistakes.  On the last day when Window World decided to contact us (********************) the contractors had finished.  I cried out for help and no one would give us a time of day.  So sad how it works - pay when the work is supposedly complete then when you need them to come out again, WE have to wait.  I can go back to where our wooden shades were messed up but then I need to worry about this issue.  

   

  Velma 

  Customer Answer

  Date: 05/28/2024

  I asked Window World for the $4,000 in damages from the windows that were not in place correctly, but they refuse.  

   

  If that is the case then I would like the entire $14,000 refunded to me as soon as possible for all my stress, and inconveniencing me and my family also, stressing about HOA having to look at all the mess while my house was being worked on. 

   

  Velma 

  Customer Answer

  Date: 05/28/2024

  My phone number is ************

  I want the $4,000 we put into the house or $14,000 that we paid in full to Window World for Windows/installation.  

  

  Business Response

  Date: 06/17/2024

  Window World has reviewed the pictures and also the quote provided by the customer. ******************************************* Field Supervisor has met with our customer for additional review. ******************************************* is currently working towards a resolution.

  

  Business Response

  Date: 06/20/2024

  Window World has reached a resolution with our customer.

• Initial Complaint

  Date:05/20/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered my back sliding glass door from Window World because I ordered my windows from them. They get the door and come install it. Last March. Then when we had record heat last year I was trying to figure out why my house was so hot. Come to find out the door's film that was suppose to keep the heat out was on the wrong side of the door that was installed. So the heat came into the house and could not go out. They ordered a new door but that was wrong. They finally get the right door and come to install but he installer forgot the other side of the door. They did give me $300 for the electrical bill. Then, the covers were not installed, so everything was exposed. Then I was feeling the wind through the door on windy days. The tech came out and said they are missing some type of blocks/flaps that should have come with the original install. I have called and the lady told me they would be in the following week and I still have not heard from them to schedule. I also asked that they bring the instrument to check all my doors and windows to make sure the film is on the correct side because some of the windows and doors are hotter than the other. This is not the best way to keep customers.

  

  Business Response

  Date: 05/21/2024

  Window World apologizes for this matter. Window World Field Supervisor has made contact with our customer and have scheduled a field visit for today to inspect the issues with the door. 

  Customer Answer

  Date: 05/22/2024

  I have reviewed the business response and accept this resolution. ****** came out the next day and figured out the issue. He returned today 5/22 and fixed everything. Thank you for fixing the issue. ****** was amazing and I appreciate him. 

• Initial Complaint

  Date:04/26/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Windows were installed on 9/12/2023. The screens did not fit on any of the 16 screened windows. As of this week (4/8) nine screens are still missing. It's over 7 months. They have remade the screens four times, which means they have made them five times including the screens that came with the windows. Their routine is come out and measure, reorder (4 weeks), call to schedule an appointment to install at their convenience (up to three weeks later), attempt to reinstall and then repeat the entire process again (4 times so far!)After the last attempt failed (4/1), they called and wanted to do it again. They had been told in advance the 4/1 attempt would be their last. They said they work bring a factory rep. I asked if they would guarantee they would bring nine new screens that fit. They said they would not guarantee anything. I declined the offer until I can explore my options.Im stuck at this point. I cant find another company that will make screens for these windows. I have contacted a law firm that is sending them a letter that gives them 45 days to respond and another 45 days to correct. If they dont have it resolved by then, I can *** them. Since I can't get screens for the windows, I would have to replace the windows. So I would need to *** for a total refund.But this would be considered small claims court in ** and god knows how long that will take. And if they somehow can make a few more screens that fit, will I get a total refund if 3 or 4 still don't fit? Anything the BBB can do would be appreciated.There are few other defects still remaining. One window sags. Six others have loose trim they claim can't be fixed. And they all leak air in the corners where the top and bottom windows meet. How they get an Energy Star rating is a mystery to me. If I had looked at the online complaints against them and the lack of a BBB rating, I never would have bought from them.

  

  Business Response

  Date: 04/30/2024

  Window World expresses an apology. The customer has been very patient and understanding regarding the matter with the screens. Window World has been out as stated by the customer in this complaint and ******************************************* is still wanting to get this matter taken care of. Window World is requesting that a factory representative along with a Window World Field Supervisor come out to get measurements--as previously attempted to do so and had this set appointment. The customer cancelled this request. ******************************************* is requesting another appointment to be set with the factory representative and Window World Field Supervisor.

  Customer Answer

  Date: 05/01/2024

  *******************, the Owner of this franchise will be receiving a letter from my lawyer within a week that will set deadlines to complete this job.  Unfortunately for me, I waited way to long to enlist legal council.  Texas law will allow Window World to stretch this out another four months before I can sue *********** I had no idea they would get this kind of latitude under the law.

  So they can come out any time they want.  They can advise me by email whatever date they want to come.  They can send whoever they want.  I don't need to be home.  They don't need access to my house.  Just have them advise me of the date and I will take the lock off the gate.

  Customer Answer

  Date: 05/03/2024

  I am rejecting this response because:   

  *******************, the Owner of this franchise will be receiving a letter from my lawyer within a week that will set deadlines to complete this job.  Unfortunately for me, I waited way to long to enlist legal council.  Texas law will allow Window World to stretch this out another four months before I can sue *********** I had no idea they would get this kind of latitude under the law.

  So they can come out any time they want.  They can advise me by email whatever date they want to come.  They can send whoever they want.  I don't need to be home.  They don't need access to my house.  Just have them advise me of the date and I will take the lock off the gate.

  

  Business Response

  Date: 05/06/2024

  Window World has set a scheduled appointment with our factory rep along with a WIndow World Field Supervisor to go out to the property on 5-16-24. This information has been emailed to our customer.

  Customer Answer

  Date: 05/06/2024

  I received the appointment notification from Window World and confirmed it with them.  This does not satisfy the complaint.  They are coming here for the 5th time to measure and then rebuild the screens again.  Since they have failed with four previous rebuilds plus the original screens that came with the windows, I have no confidence they can remake 9 screens correctly.  Even Window World refused to guarantee they were capable of doing that.

  So now I will wait until they go through this routine again to see how many they get right.  There is no sense of urgency with them.  I expect the 4-6 week lead time to build them and then schedule an installation when someone is in the area.  In other words, the end of June.  

  I will update the BBB when and how this attempt works out.  So please keep the case open.

  Regards, *******************

  Customer Answer

  Date: 05/08/2024

  I am rejecting this response because: 

  I received the appointment notification from Window World and confirmed it with them.  This does not satisfy the complaint.  They are coming here for the 5th time to measure and then rebuild the screens again.  Since they have failed with four previous rebuilds plus the original screens that came with the windows, I have no confidence they can remake 9 screens correctly.  Even Window World refused to guarantee they were capable of doing that.

  So now I will wait until they go through this routine again to see how many they get right.  There is no sense of urgency with them.  I expect the 4-6 week lead time to build them and then schedule an installation when someone is in the area.  In other words, the end of June.  

  I will update the BBB when and how this attempt works out.  So please keep the case open.

  Regards, *******************

   

  

  Business Response

  Date: 05/23/2024

  Thank you for your understanding. Window World is working with the factory on getting this matter resolved. Soon as Window World receives the ship date from the factory and delivery to our warehouse, we will reach out and schedule an appointment. 

  Customer Answer

  Date: 05/24/2024

  I am rejecting this response because:   

  Based on their response, I assume they sent someone to my house on 5/16 as they claimed they would.  I was not home and they never advised me they were there.  Today is eight days later and they still have not determined a ship date.  Really?  I was in manufacturing for 30 years and my company could have a ship date in three days maximum.  And this is just for screens.  There is zero priority to get this done.  THEY INSTALLED THESE WINDOWS ON 9/12/2023!

  The BBB has no impact on this corporate incompetence, stupidity and deception.  They'll show up when it's convenient.  If some or all of them don't fit, they will promise to go through the routine again.  Even suing these incompetent amateurs is problematic in ******  The amount pushes it to small claims court,  And the **** and Texas Property Code would allow them to drag it out another 100 days as long as they keep promising to fix it.

  The only thing I'm left with is costing them as much business as possible.  That campaign is already underway.

  

  Business Response

  Date: 05/24/2024

  The Factory rep did go out to the property on the scheduled date. The customer was informed via email that on that date there was inclement weather, but the factory rep would still be coming out. The measurements were taken by the factory rep and the reorder was submitted by the factory rep. ***** is an estimated ship date provided by the factory for an estimated ship date of 6-7-24. As mentioned previously soon as the screens arrive we will notify the customer to set this appointment up for the factory rep to come and install the screens. 

  Customer Answer

  Date: 05/28/2024

  I am rejecting this response because:   

  There is nothing to reject at the moment.  This is simply the fifth time I have seen this exact response since last September.  "We come, we measure, we re-order, we bring them out to install at our convenience."  The only reason I rejected this is that BBB apparently closes the case if I accept it.  I do not believe they will have nine screens that fit as they should.  They would not guarantee that either.  This is a real challenge for this outfit.  If I let BBB close it out, I would have to re-submit everything again to bring this to an eventual conclusion.  In four previous attempts they only got five new ones to fit.  So I will leave this open until they get it right.

  

  Business Response

  Date: 06/28/2024

  The factory representatives along with Window World Field Supervisor went to the property as scheduled on 6-20-24 and resolved the issues with the screens and repairs. Our customer has confirmed with our Field Supervisor this is all completed. The issues have been resolved.

  Customer Answer

  Date: 07/07/2024

  The screens were finally delivered on 6/20.  The one remaining defect (loose trim) on six of the windows apparently can not be fixed.  So the the matter is finally closed after over nine months.  Sorry I bought them and would never recommend them.

• Initial Complaint

  Date:04/26/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We called Window World out to put in an interior window in April 2024. They said they could and that they could do a "rain" privacy texture on the glass for us, which is what we wanted. We had asked them what our options were for privacy and rain was the only one acceptable. Along the way, we agreed to replace a number of exterior windows. They did the math, prepped the contract, and we signed. They said we had three days to cancel. About 10 days after we signed, long after the three days passed, Window World said they couldn't do the rain privacy texture on that window--saying it was too big. But why they didn't know that before we signed is a mystery to us. They offered us "frost" as an alternative, which we didn't want, and which we told them we didn't want on the day of the contract signing. So I ended up telling them No formally and that we wanted to cancel the whole thing because that interior window was the main reason we called them out, that if we couldn't have that, we didn't want any of them. It was beginning to feel like a bait and switch. Plus, we could hire someone else to do the interior window, and it would be cheaper for that new company to do the exterior windows at the same time. Window World's response? We are violating the contract because we are attempting to cancel outside three days. But they violated the contract we signed first: they can't deliver what they said they could deliver, and the contract was based on that. Right now, we are locked into a contract they broke, and we are hiring an attorney to fight them.

  

  Business Response

  Date: 05/01/2024

  Window World apologizes that we are unable to meet the customers expectations. Therefore ******************************************* will be cancelling and refunding the customers deposit. 

• Initial Complaint

  Date:04/03/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The contract details the custom windows I ordered and the recommended type of window by the Window World sales person, the details are:

  4 Windows (dimensions on second page)

  No Grids, Laminated on All, Single Hung (able to open and close easily)

  What I got installed was, 4 Laminated windows that I cannot easily open and close (very hard to move down to close)and does not tilt inwards (was a feature they sold hard).

  I asked them to fix it, they came an change some spring to be below where it was before making the window opening very small.

  When asked to fix this - they offered to sell me new windows at a lower cost and do nothing else about it.

  Hence the complaint, they did not mention that the windows will be hard to open and close and they did not say that they cannot be tilted at all.

  Customer Answer

  Date: 04/03/2024

  I order 4 large 96x36 windows for my master bedroom with a requirement to reduce the noise from the street side. The Sales person **** recommended the Laminated window with Insulation etc - which was way more expensive than normal 3 ply window.The order was placed on Dec 31st 2023 and the order was delivered on Feb 29th 2024.The installation went on ok. The installer left a lot of dust in the master on the wooden floor, which I had to get cleaned.But the main reason for this complaint is:1. The windows are poorly constructed - I understand the glass is heavy because it is laminated, but it cannot be moved up and down easily. I can crack open them with a good amount of effort and I have to use both my hands and stand on it to close them. 2. Also, with the window tilt option, I cannot tilt it inwards since my plantation shutters block movement, I am not sure this was considered while measuring.I have paid upwards of $4500 for 4 windows and I was never told that it could not be opened and closed easily nor the tilt would be blocked.I reached out and they kept sending the same person over and over which made the window worse, opens even less.The only solution offered was to reorder newer set of windows for a lesser price, which I think is a rip off.I went with recommendations that they were the good and offered a good prices, now I know they lack in quality and standing by their delivery. I need them to agree to the fact that they did not fully explain the solution they had designed for me and compensate for the lack of functionality on the windows.

  

  Business Response

  Date: 04/08/2024

  Window World has reached out to the customer to confirm that what was ordered and installed is correct. The customer concern is that he claims was not fully informed of the operation of the windows. Window World has offered a resolution to our customer and the customer will reach back out to us to confirm.

• Initial Complaint

  Date:03/22/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6/12/23, Window World installed 12 windows. The contracted price was $7,468. Of the 12, 3 were picture windows, and 9 were to be Double Hung windows, per purchase agreement (attached)executed 4/1/23.On 3/3/24, we noted that we were unable to lock the window that was installed in our office room. On 3/4, I called the 800# and spoke to ******. She emailed me instructions directing me to pull the top sash down, then up: If you're unable to lock the window: First, unlock the window completely by turning both locks all the way to the right side. Pull the top sash halfway down, then push it up as far as it will go. Then pull the lower sash to the bottom of the window. Once both sashes are in their proper positions, you will be able to engage the lock.When I looked at the window, I noted that there was not a top sash. I called back and ****** said I had double hung windows. I had kept the stickers from the installation and all the non-picture window stickers indicated single-hung. I made ****** aware of this and she scheduled a tech to come on 3/13.3/13/24: *** came out and showed me how to close the window so the locks will operate. I then called the ************ number and spoke to ******** about the single hung/double hung issue. She is having ***************************** call me. She referred to it as a sales issue. She asked me if ****** told us we were getting single hung windows. I replied that since it was last April (11 months ago) I dont remember but that the signed document clearly indicates double hung windows. ******** said the docs she has indicate single hung, but that is different from what ****** said on 3/3/24.We did not receive what we paid for. The document (attached) clearly states Double Hung windows. We are not seeking a redo of this job. We are seeking an adjustment to the amount due given we did not receive what was ordered.My attempts to communicate with Window World by phone to discuss the issue have so far been unsuccessful.

  

  Business Response

  Date: 03/22/2024

  Window World has spoken today with our customer. We have informed the customer that what was ordered are single hung windows on the order form. There is no price difference between single hung to double hung windows. Our customer has requested a copy of the contract and order form for which we have emailed those copies over. Our customer would like to further review this.