Business ProfileforGrand Prairie Ford

On 2/5/ 2024, my husband ****** and I purchased a 2023 V8 F 150 from GPF, after much negotiating with *********************/Sales Manager that began on 1/15/2024. We went to the dealership on 1/16/2024, but were unable to negotiate a deal. ***** continued to contact me via text to keep the dealership in mind. On 2/1/ 2024, he sent me a picture with a proposal for an F150, but the cost was still a bit over our budget. On 2/3/2024, I received a coupon from **** with a code to save $2000 on a new F 150 that i sent to *****. He texted to ask if he could get us at $700/month with a 1.9% interest rate would we purchase the truck. He said he could get us at that monthly price with a Flex Buy, but he never mentioned that the interest rate was going to change from 1.9 % to 5.9%. Throughout the negotiations we had been told and led to believe that we were getting 1.9%. on this loan. When we signed the paperwork on 2/5/2024, with *************************************, the Finance Manager, he never mentioned the interest rate at all. I found out about the higher interest rate because I called **** Credit with questions about the due date on 3/19/2024. We were told by ***** that our first payment would be due in 45 days which would be on 3/21/2024, but when I went online on 3/19/2024, to make the payment it was showing a due date of 3/6/2024. We thought we purchased a V6 F 150 because that was we asked to see since day 1, but the truck is a V8. I emailed ***** on 2/6/2024, and he said that a V6 was out of our price range. I am making this complaint is because we feel that GPF dealership lacked transparency during the negotiations and did not disclose key details. Instead they made decisions for us. I called yesterday to contact the ** but he did not return my call. The A** *************************** did speak to me, but we did not reach an understanding. My plan was to go to GPF today, but when I called to ask for him he was gone for the day. We trusted what we had agreed to, but they did not disclose everything.