ComplaintsforA1 Chimney Sweep
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Complaint Details
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Initial Complaint
08/10/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
On 08-04, A1 Chimney Sweep (XXX) XXX-XXXX came to our home to clean our chimney. I had called in response to an ad for *** fireplace (XXX) XXX-XXXX. I was surprised at the change in company name on the receipt. We requested the $99 chimney cleaning but, since our chimney had never been cleaned in the 15 years we have lived here, the technician, Shomo, stated that it would cost $599. We agreed to that price. Upon inspection/cleaning, it was revealed that we had small cracks in the chimney that needed repair (another $750). However, we were told, after 3 questionings, that the $750 included a 3 year guarantee on the work. When they finished the repair (we had to provide them with trash bags which I thought was a little strange) the receipt states that "the receipt is a convenience to the customer and is not intended to be a warranty of any kind." I have called 3 times and emailed, with no response. All I want is a receipt which shows the guarantee.
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Customer Complaints Summary
31 total complaints in the last 3 years.
11 complaints closed in the last 12 months.