Complaints
This profile includes complaints for DMJ's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1 complaint in the last 3 years.
- 1 complaint closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:09/03/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We paid $2k for a remodel start. The company never met with us after that deposit and communication was untimely (days to confirm anything or not at all such as apt times to try and meet; cancelled day of apt after we took off work). We realized that their customer service was inadequate for a house addition. We requested a refund and they said no because they put work into our project. Nothing was done. No prelim design, no plan of action and only about 3 emails that they could t find the time to meet. We would like assistance to resolve please.
Business Response
Date: 09/03/2024
Good evening *****************, we hope you had a nice Labor Day weekend with your family. In response to your review, everyone at DMJ understands that you are frustrated. We work in a software called Buildertrend that allows us to capture all of our lead information and job communications and process. It helps us gain an accurate understanding of what is going on with our jobs. That said we have documented all interactions since May 11, 2022. Since we first received your lead information, we have conducted site visits, more than one proposal agreement, and have recorded all email communications to help move your project forward for more than 2 years. Upon signing our design agreement on May 6, 2024, we scheduled your on-site meeting for June 24, 2024. Yes, due to scheduling obstacles on DMJs end we had to reschedule this meeting and one other on July 8th. On July 8, 2024 you updated us that your next availability wasnt until ****** 19, 2024. We understand that scheduling conflicts happen and we have been more than flexible to wait and accommodate your schedule. We also appreciate your flexibility to work with ours as well. That said, when ****** approached, DMJ reached out to schedule the next visit for ****** 19, 2024. An unexpected event happened on your end on ****** 14th and the meeting was rescheduled for later in the day of ****** 19th. On ****** 16th before we were able to do the site visit on ****** 19th, you canceled the meeting and wanted to terminate your agreement with us entirely. Within that contractual agreement, we refer to the Terms and Conditions, 1. Termination section. We are more than willing to continue forward with your project and would apply this amount to your project if you decide to resume. We also have always had an open door policy at our office. You are more than welcome here and we encourage you to visit and have a sit down conversation. Please let us know when you would like to schedule your visit. We wish you the best, DMJ.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.