We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Training Programs

Knowledge Hut

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Training Programs.

Complaints

Customer Complaints Summary

  • 14 total complaints in the last 3 years.
  • 8 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/22/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    First, they sold me a training bundle that included *** exam fee of $505CAD without informing me. Not having knowledge of this, I paid another *** exam fees to PMI to write the exam.When I presented the Knowledge Hut receipt to my work organization, they requested a break down invoice. Upon receiving the invoice from Knowledge Grad, that was when I realized, I had paid for my exam. When I confronted them, they mentioned, the bundle indeed included my exam fee but that they will not refund the money as the exam voucher had expired. I inquired why I was not informed about the voucher or at least reminded that the exam voucher I paid for was expiring, I received no response. My guess is that they did not inform me because they indeed wanted to keep the money.Lack of Disclosure: At no point was I informed that the exam fee was included in my purchase.Failure to Communicate Expiry: I was never notified of the exam vouchers existence, nor was I reminded of its expiry. When I reached out for clarification, I received no response.Refusal to Refund: Upon discovering the duplicate payment and bringing it to their attention, KnowledgeHut refused to refund the exam fee, citing the expiration of the voucher.Non-Responsive to Requests: I also requested my PMI exam enrollment details and received no reply.Falsifying Documentation: To further complicate matters, I received a second invoice from KnowledgeHut showing both the *** exam and PMI membership as totaling only $450.50 CAD, a figure that contradicts the first invoice which listed only the exam fee at $505 CAD. This discrepancy was deceptive means to make me believe I paid far less for the exam than I actually did.I went on to research this organization and checking online reviews and discovered numerous similar scam alerts on TrustPilot, with several individuals reporting similar incidents of lack of transparency or financial misrepresentation. This pattern suggests that my case may not be an isolated one.

  • Initial Complaint

    Date:03/12/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I recently enrolled in a course but after a schedule change at work I was unable to take the course and requested to cancel the course and a refund. Knowledge Hut has continuously ignored my requests for a refund and last stated on 3/3/25 that there are issues with their system. I have yet to hear back from 3/3/25.

  • Initial Complaint

    Date:01/15/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Provider cancelled training sessions without a reason and it is forcing me to accept a different schedule which I have conflict with due to work commitment. I am requesting full refund of over $2K fees they charged me for a training session they will not conduct but they are not responsive.

  • Initial Complaint

    Date:11/26/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I registered for the Lean Six Sigma Green Belt Certification training that runs from Nov 24- Dec 1 for 575$. I made the payment on Nov 23. Knowledge hut cancelled the session and forgot to inform me. I was trying to join the session and the zoom wasnt working. I spent an hour on sunday Nov 24th trying to reach out to them and there was no response and then they confirmed after an hour that they cancelled the session and forgot to remove it from online posting. I told them how disappointed I was and i need a full refund asap and they havent confirmed that they can full refund and no one is responding now. This is just bad business practice

  • Initial Complaint

    Date:11/21/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Business Name: KnowledgeHut Date of Last Transaction: 11/21/2024 Complaint Summary:KnowledgeHut has consistently sent me unsolicited marketing emails despite my multiple requests to be removed from their subscription/mailing list. This repeated harassment is not only frustrating but also demonstrates a blatant disregard for consumer rights and privacy.Details of the Complaint:I have unsubscribed from KnowledgeHut's mailing list multiple times and have explicitly emailed them to stop sending me advertisements. Despite this, they have continued to send unsolicited emails promoting their services and discounts. What the Business Committed to Provide Me: KnowledgeHut committed to honor unsubscribe requests and remove my email address from their mailing list. Nature of the Dispute: KnowledgeHut has refused to comply with my requests to unsubscribe, continuing to send unwanted emails. Efforts by the Business to Resolve the Issue: KnowledgeHut has made no attempt to resolve the issue or acknowledge my requests.Desired Outcome:I am seeking the immediate removal of my email address from KnowledgeHut's mailing list and an assurance that I will not receive further communication from ********* Steps:If this complaint does not resolve the issue, I will escalate the matter through legal action to protect my rights and privacy.Thank you for addressing this issue promptly.

  • Initial Complaint

    Date:10/31/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I registered for the Implementing SAFe course to become *** certified. I paid for the class $2099, only to receive an email a few hours later advising me that they canceled the course. I have not received any callbacks, email responses, or further communication. I cannot request a refund as they will not communicate with me. They scammed me.

  • Initial Complaint

    Date:10/03/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid $517 to take the SAFe 6 Agilist Course on September 5-6 I was originally scheduled to take on 5-6 September 2024. I realized I could not take the course and switched to 9-10 September. I then realized that date would not work either and the advisor moved me to the unscheduled pool. After thought I made the decision not to take the class at all and asked for a refund. I was denied. However, after reviewing the criteria they provided for a refund, I do satisfy the criteria. I refer you to the criteria in Section 6.1, subsection Before the Cohort Commencement. You will see under the first bullet where it states " The cancellation request should be registered before the date of the commencement of the course." I cancelled before the class started both with the original date and the subsequent date. Bullett 2 " 100% of the course Fee will be refunded if the request is registered more than 48 hours before the start of the session." I canceled the rescheduled class more than 48 hours before the start. I canceled on the 5th and the class was scheduled to start on the 9th. If anything I am entitled to the third bullet of a 50% refund.

  • Initial Complaint

    Date:08/28/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was victim of a fraud into placing an order for a training course called CSM, a two day course. I signed up with KnowledgeHut and found out two days ahead that this had been a scam. I contacted knowledgehut to request a cancellation immediately. I did not hear back from them. I called and emailed again the next day. A *** informed me that the company has a policy of a 48 hour minimum notice for a cancellation or refund. This was unreal. I was victim of a scam and on top of this they are not clear on if they will help and appear to want to take my money for nothing at all.

  • Initial Complaint

    Date:06/27/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    PLEASE BEWARE!!!!!!!!!!!This company will NOT give the intended product and will NOT issue a refund even at their fault. Most of the positive reviews are probably fake. They will string you on for months and months on end just to get your money. They are not located in the ** like their website says but overseas so you also cant just take them to civil court as well. If you have been wronged by this company please reach out to me at ************ in order to add to the joint document going to the attorney general so these guys may never conduct wrongful business in the ** again TLDR Will promise anything just for your money and wont refund if wrong. Reach out to number listed via text if youve also been scammed??

  • Initial Complaint

    Date:04/30/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased an online certification course:Certified Scrum Product Owner(CSPO) Certification Live Online Classroom that was scheduled for:Date: Apr 20 - Apr 21, 2024 Time: 09:00 AM - 05:00 PM I paid $USD ****** and my confirmation # is 65fb43ae555ee.The course was cancelled with less than 24 hours notice.I immediately reached out to request a refund, so I can reschedule the course with an organization that offers 'guaranteed to run' classes. I do not want to risk cancellation again.I have received numerous emails from different representatives, spoke to several people on the phone, and everyone refused to send an email confirmation that a refund is being processed. All the employees interrupted me, demanding that I reschedule instead. When I told them I refused to reschedule in case the class would be cancelled with little to no notice, they insisted that the classes run - they do not, my original class was cancelled.I finally spoke to someone on Tuesday 4/30/24 who said I would receive a refund in ***** days and that he would send an immediate email confirming that a refund was being processed. I did not get the email, and missed 5 calls from that number while back at work. When I called back, 2 different people were not able to look up my file and figure out why I had missed calls - I was trying to make sure they didn't need any additional information from me before proceeding.Numerous of my emails have gone unanswered, all the reps have attempted to badger me into rescheduling instead, no one listened to my requests, no one will confirm that I can get my money back.This is the worst customer service experience I have ever had, and no customers should risk spending their money with this business. I have never filed such a complaint before, but $350 is a ton of money to lose on a service I did not receive.

    Customer Answer

    Date: 05/07/2024

    I finally received a communication from this company which included an estimated timeline for my refund. I have since received a credit to my account for the original amount paid, and I wish to drop this complaint. Thank you.

Knowledge Hut is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.