Complaints

This profile includes complaints for Shiftsmart, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Shiftsmart, Inc. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Shiftsmart, Inc.

  5 Cowboys Way Ste 30 Frisco, TX 75034-2066

  
• 

  Shiftsmart

  33 New Montgomery St. San Fransisco, CA 94105

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/22/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tuesday, August 15, 2023 I received a text message from Shiftsmart stating that a few mystery shopping positions were available to do at the ************** stations for Wednesday, August 16, 2023 for $15 each. I accepted 4 of those position which would be a total payout of $60. Well I only received a payout of $45. I went into the app to find out what happened to the other $15 that's owe to me, and all I see is it was rejected. No reason stating why it was rejected, so I clicked on the options provided to contact someone with Shiftsmart. The option is labeled "Need help with this payment?". When I clicked on that option 5 different options popped up under "Reason for contacting support". Those options were payment setup, payment amount, funds/instant pay, bonuses, and rejected payment. I clicked on rejected payment and was presented with a text box, so in the text box I asked the question to find out why the payment was rejected. I received a message back from ******. ****** gave a generic response and then after emailing a few more times, ****** informed me to reach out to the mystery shopper via the app. Which he/she could have said in the first place. I reached out via the app and was told the *** stated I was not at the store, but I was in FACT at the store. I even sent a text message at 11:53AM CST stating that their app was not working. I stayed at the store even after 12 waiting for it to pull up and nothing happened. I am on Circle K's camera and even have my own pictures that are time stamped that I was there. To tell me that I was not and to completely waste my time is highly unprofessional and complete robbery. I will upload the proof of the text message that was sent and a few screenshots of my pictures that are time stamped of me being at the location. Not to mention they KNOW themselves that their app malfunctions, because when I first signed up for they told us in training that it's a bit wacky.

  Business Response

  Date: 08/31/2023

  For this project, partners must arrive at a retail location and follow the provided guidelines in order to simulate a curated shopping experience then submit a mandatory survey based on their experience. If all guidelines are followed and the survey is completed correctly, the shop will be approved.
  
  When investigating this matter, the Shiftsmart team determined this partner's check in location for this shop was outside of the one mile radius requirement from the store indicating the partner was not on-site at the time of check in. As a result, the shop was rejected due to failure to follow guidelines.
  
  The Shiftsmart team has made a one-time exception and issued payment for this shop relative to this dispute, the funds are immediately available in this partner's balance. For future shops, we encourage this partner to refrain from checking in on the app until they've arrived on-site at the designated shop location.
  
  For this reason, we consider this matter resolved. If the partner has any further questions or concerns we would be happy to assist them.

  Customer Answer

  Date: 08/31/2023

  I have reviewed the business response and accept this resolution, because all I wanted was to get paid for a job that I did. I had all the proof in the world of being there. Thank you! 

• Initial Complaint

  Date:08/21/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Support has been no help in getting my funds returned to my account or to my bank.This happened 8/15, Instant payout was used for a card that doesn't support it.Support has given me the run around and blamed me. I've given all the information and also information from my bank to support for them to do nothing. There is an issue with ShiftSmart's payment gateway.

  Business Response

  Date: 08/31/2023

  App users oversee adding and managing payment methods on file directly. When investigating this case, the Shiftsmart team determined this partner is potentially referring to failed payout attempt due to their bank declining one or more transactions. However, our records indicate that once this partner updated their payment method on 8/29/2023, their funds were successfully deposited that same day.
  
  For some background, it is our payment processor's standard practice to continue attempting to payout funds to the bank account on file until the funds clear, which did occur in this case. We hope this information has been helpful.

  Customer Answer

  Date: 09/01/2023

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  Date:08/18/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They are scam people because when I accept Shiftsmart yesterday at August 14,2023 for 4pm they tell me we dont have shifts 4pm why you put in the system other people accept that position that stupid to me

  Business Response

  Date: 08/31/2023

  For this project, partners must arrive onsite and perform assigned tasks such as cleaning and stocking shelves within the allotted time. Payment is determined based on a partner's check in and out duration on the app in conjunction with a check in code provided in-person by the Store Manager. While we strive to process payment within about 36 hours after a shift has been completed, in some cases this can take a bit longer if a timecard requires further review.
  
  This partner reached out concerning a shift scheduled on 8/14/2023. A Shiftsmart team member investigated this matter and determined this partner did not check in for their shift which can result in a delay in payment. A Shiftsmart team member validated this shift with the store and approved payment accordingly on 8/21/223.
  
  We kindly ask this partner to consider allowing the Shiftsmart team an opportunity to address any concerns within a reasonable timeframe prior to issuing a complaint.
  
  For the above reason, we consider this matter resolved. If the partner has any further questions or concerns we would be happy to assist them.

• Initial Complaint

  Date:08/18/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I followed the instructions that *********** set for showing up to your shift and being turned away on 8/7/23 and 8/8/23 and I was told Id be paid for the shifts but instead I was removed from the opportunity and never paid for the time they promised when I called the help number with the store manager not once but twice

  Customer Answer

  Date: 08/23/2023

  Complaint handled by company 

  Business Response

  Date: 08/31/2023

  For this project, partners must arrive onsite and perform assigned tasks such as cleaning and stocking shelves within the allotted time. Payment is determined based on a partner's check in and out duration on the app in conjunction with a check in code provided in-person by the Store Manager. While we strive to process payment within about 36 hours after a shift has been completed, in some cases this can take a bit longer if a timecard requires further review.

  A Shiftsmart team member reviewed this case, validated each shift with the store, and in turn approved payment accordingly on 8/20/223. The partner was notified of the available balance and responded with a positive disposition.

  For this reason, we consider this matter resolved. If the partner has any further questions or concerns we would be happy to assist them.

  Customer Answer

  Date: 09/06/2023

  I have reviewed the business response and accept this resolution. 

  Complaint handled by company

• Initial Complaint

  Date:08/04/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a shiftsmart worker in **. I've done in the area of 75 shifts in about 1 1/2 months. I scheduled a shift in July ****************** Satsuma. At first the manager wanted to turn me away. I reassured her that I work hard and that shiftsmart would pay me whether I worked or not since I showed up for the shift. She intentionally took her time looking up code. After ***** min I reminded her about code, I had begun working while I waited for it. After a bit the manager went home for the evening but didn't provide me with the code. She did write it down, leaving it on the counter just never told me. Prior to the manager leaving the store she spoke to the employee I was working with saying "watch her to make sure she doesn't steal anything." This was said loud enough for customers, the employee and myself to hear and to defame me. I continued to do my shift and worked over scheduled time. By the time I noticed it had been an 1 1/2:hours over the 4-hr shift scheduled. Shiftsmart's policy is not to pay you more than the shift that your scheduled unless the manager approves it. I never complained to shiftsmart that I should be paid for the extra hour and a half. But after my shift I received a notification telling me I was not to work this store again. The manager had complained not about my work not about me over working but stated that I took an unauthorized break. Although I worked 1 1/2 hrs over my shift that I knew I wasn't going to be paid for, I completed the job that I was there to do and much more, I didnt take a break. If I stepped outside, I took out the trash or I swept the parking lot. I invite ****** k to review this footage in it's entirety of my shift. I would like an explanation as to why a manager would complain about somebody that did much more than she was paid for or asked and did it accurately. As a result of this manager's false statements, I now have less opportunity to schedule. My reliability score plummeted by about 20%. Don't make sense

  Business Response

  Date: 08/16/2023

  Our sincerest apologies for this partner's described recent experience while partnering with Shiftsmart.
  
  A member of the Shiftsmart team has reached out directly over email to address any ongoing concerns. We kindly ask this partner to continue correspondence through this open channel of communication in an effort to reach resolution on this matter.  

• Initial Complaint

  Date:08/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was working as a third party contractor for shiftsmart which contracts to Circle k. I have worked over 80 shifts total and still managed to keep my reliability rate just around 90% which is good. I have had many issues with this company, from payment issues to banning when asking for support. They needed to verify a turn away which is fine I waited for them to verify it. The second it was verified and I tried to transfer my funds out they banned me and removed me from the platform. Now I'm unable to collect my earnings. The one person that was trying to help me, sent me the last email I got three days after the situation started and told me that she was unable to help. She told me that I had to contact their legal department. I have done that, its been 5 days now since that happened and they're legal department still has not contacted me. I still have not received any payment and I'm still not allowed back on the platform for whatever reason. she can't even tell me what the reason is no one has contacted me I have submitted several tickets through their Zen desk because I can't get on the platform to get any further information and I still haven't had a result. nobody has contacted me from the legal department and they they close every ticket that I submit through zendesk for resolution saying that it's been solved and no it hasn't been solved. no one has contacted me to tell me why I was removed and no one has tried to pay me anything there's no phone number to contact anyone at shiftsmart because they don't have a live representative for customer service. As it stands right now it's been over a week I haven't received payment or word as to when I'm going to be able to get back on the platform or get paid.

  Business Response

  Date: 08/14/2023

  Shiftsmart has security checkpoints in place as a measure to prevent the creation of duplicate or fraudulent accounts on the platform. A Shiftsmart team member determined that this partner's account was blocked due to having several accounts registered to them which shared a bank account. When investigating this matter further, it has been determined that no fraudulent practices were being performed by this partner. For this reason, we have reinstated this account and we welcome this partner to resume accepting shifts on the Shiftsmart platform.
  
  Separately, our records indicate their shift completed on 7/19/23 was approved the following day on 7/20/23 within 36 hours or less from the time of completion as anticipated. The funds arrived to their bank on 7/25/23 per the standard weekly payout process.
  
  We kindly advise this partner to refrain from creating any further accounts to bypass access issues in the future. If the partner has any further questions or concerns we would be happy to assist them.

• Initial Complaint

  Date:08/01/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Error has occured

  Business Response

  Date: 08/14/2023

  When investigating this account, our records indicate this individual is no longer eligible to operate an account on the ********************** platform due to ongoing unprofessionalism and potential fraudulent activity which violates our terms.
  
  Furthermore, all completed shifts on this account reflect approved and this individual has been paid in full as of 7/25/2023.
  
  For the above reasons, we respectfully consider this matter closed.

• Initial Complaint

  Date:07/31/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *** worked for Shiftsmart for at least a year. I started off working for circle for them. The treatment was horrible. They would put me down, keep me in their freezer for hours snd make it impossible to work for more than ..2 hours. I was then terminated from circle k after not working my full four hours. Then I did tech training through Ute dt with them and they normally pay $75 but shiftmark only paid me $35 for two hours Finally, I drove all over town to ******* wireless and Best Buy stores and they owed me over$55 dollars as a mystery shopper and didnt pay me a dime! I emailed them over and over again with no reply.

  Business Response

  Date: 08/14/2023

  Shiftsmart offers opportunities across various industries. Shift eligibility, requirements and tasks vary based on project per the needs of the client. After completing onboarding, partners have the ability to accept any shift on their app that suits their interests and schedule. The shift description and offered rate will be clearly displayed on any open shift.
  
  For the Product testing project, partners must arrive onsite and conduct a test with a clients product. Once the client confirms they successfully completed the test, a payment is issued. For some tests partners are only allowed to complete one testing session. When investigating this partner's testing shift, our records indicate this partner accepted a shift at a specified rate and as such their payment reflects this amount.
  
  For the Mystery Shopping opportunity, partners must arrive at a retail location and follow the provided guidelines in order to simulate a curated shopping experience and then submit a mandatory survey based on their experience. If all guidelines are followed and the survey is completed correctly, the shop will be approved.
  
  The Shiftsmart team has made a one-time exception and issued payment for the three shops relative to this dispute. The funds are immediately available in their balance on the app. Going forward, we kindly ask this partner to ensure they are following all shop guidelines.

   For this reason, we consider this matter resolved. If the partner has any further questions or concerns we would be happy to assist them.

• Initial Complaint

  Date:07/28/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  July 21 2023 i worked a shift for this company i went thrpugh all of their procedure to clock in/out work etc. i messaged them immediately stated i needed help the only time they responded was to confirm that i was there to work the shift for them. After the shift i informed them that needed help to clock out, still not much response i stayed longer trying to accommodate their requirements when i informed them that i cannot wait any longer and i will be leaving(well after my shift was completed), still following all of their procedure is when they finally responded saying everything was good and they clocked me out. Looking at my hours they decided to put that i was a no show and marked my profile negativily, ignoring all the messages i sent them including turning my location on, on my device so they could clearly see i was at the location. I informed them of the error and then got ignored again for quite some time, i finally receive a message that everything is fixed my hours were recorded and everything. So i waited for my payment, when the time finally came all of sudden i was back to square one marked as no show, no payment in sight and when i contact them to inform this error again i get ignored yet again and finally receive an automated message saying everything is fine yet i have no indication of this, my hours should be displayed on the app but are not i have constantly messaged them and seem to be getting ignored again i have gave them free labor and they are not even messaging me back about what is going

  Business Response

  Date: 08/08/2023

  For this project, partners must arrive onsite and perform assigned tasks such as cleaning and stocking shelves within the allotted time. Payment is determined based on a partner's check in and out duration on the app in conjunction with a check in code provided in-person by the Store Manager. While we strive to process payment within about 36 hours after a shift has been completed, in some cases this can take a bit longer if a timecard requires further review.
  
  When investigating this case, the Shiftsmart team determined this dispute was resolved on 8/1/2023. Shiftsmart sincerely apologizes for any inconvenience this has caused.
  
  We greatly appreciate this user's partnership on the ********************** app and we look forward to the prospect of continuing to work together. If the partner has any further questions or concerns we would be happy to assist them.

  Customer Answer

  Date: 08/08/2023

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  Date:07/24/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I attempted to work a shift ( after working with Shiftsmart for about a month ) and was turned away by the circle K manager. The manager stated that she had too many people working that day, she mentioned that she will let Shiftsmart know that she turned me away and that I would be paid for the shift. I created a help ticket via the app and followed the ******** issues report. Its been almost 2 days without a response for support I created another ticket for help and it immediately gets closed so I created another one and again; its closed! Without resolving any of the issues . Im assuming theyre avoiding me in attempt to not pay me for the turn away but ******! I drove 40 miles to a store atleast $20 for gas would be decent. If I cant submit my problem via the app and theres no phone number to call; then what am I suppose to do? Please respond to my tickets and stop closing them without resolving them

  Business Response

  Date: 08/03/2023

  For this project, partners must arrive onsite and perform assigned tasks such as cleaning and stocking shelves within the allotted time. Payment is determined based on a partner's check in and out duration on the app in conjunction with a check in code provided in-person by the Store Manager. While we strive to process payment within about 36 hours after a shift has been completed, in some cases this can take a bit longer if a timecard requires further review.
  
  The Shiftsmart team can confirm this dispute has been resolved as of 8/2/2023.
  
  We greatly appreciate this user's partnership on the ********************** app and we look forward to the prospect of continuing to work together. If the partner has any further questions or concerns we would be happy to assist them.

  Customer Answer

  Date: 08/03/2023

  I have reviewed the business response and accept this resolution.