Complaints

This profile includes complaints for Shiftsmart, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Shiftsmart, Inc.

  5 Cowboys Way Ste 30 Frisco, TX 75034-2066

  
• 

  Shiftsmart

  33 New Montgomery St. San Fransisco, CA 94105

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/23/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a formal complaint against Shiftsmart, Inc. regarding the unjust suspension of my worker account and the complete lack of response from their customer service team after numerous attempts to resolve this issue.On July 22 2025 at 9:25 pm cst my Shiftsmart worker account was unilaterally suspended by Shiftsmart. The notification received did not provide a clear or justifiable reason for this suspension.Crucially, I did not miss any scheduled shifts prior to this suspension. I have maintained a reliable work history with Shiftsmart and have consistently fulfilled my commitments on the platform.Immediately upon discovering the suspension, I attempted to contact Shiftsmart customer support to understand the reason for this action and seek reinstatement of my account. Despite multiple attempts to reach them, I have received no substantive response or explanation.Numerous messages sent through the Shiftsmart in-app support feature.The lack of communication and the unexplained suspension have prevented me from accessing my account, viewing potential earnings, and securing further work opportunities through Shiftsmart, directly impacting my ability to earn income.

  Business Response

  Date: 07/25/2025

  We appreciate this partner taking the time to submit a BBB complaint and sincerely apologize for the frustration caused by the unexpected suspension and lack of timely communication. We can confirm that, as an exception, the partners account has been reactivated. We appreciate their past reliability and look forward to supporting their continued success on the platform.

  Customer Answer

  Date: 07/25/2025

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  Date:07/22/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 2025, I decided to become partners with shiftsmart. I tried to work with them contacting them to solve my issue with my account, orientation and relocation. They responded saying why would help and fix my situation and they never did anything about my situation. I just noticed yesterday that I've been banned without a legal reasoning. I contacted them and they didn't responded ever since.

  Business Response

  Date: 07/25/2025

  We appreciate this partner taking the time to submit a BBB complaint and understand their frustration. We can confirm that the message they received was due to a previous request to have their account deleted, not due to any policy violation or fraud. We have since recovered the partners profile, and they are now able to access their account and begin booking shifts again.

  Customer Answer

  Date: 07/27/2025

  I have reviewed the business response and accept this resolution. Here is where their side of the party looks like in my view. If they are willing to cooperate with me then I accept the resolve solution they came up with or decided to give me. 

• Initial Complaint

  Date:07/18/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My account has been deactivated unexpectedly, and I would like to address some outstanding payments from Shift smart. They claim their system has fully processed the following three payments, but I have yet to receive them. Additionally, I have not received my referral payment for a friend who completed their first shift. Here are the details of the payments due: 1. April 7, 2025 - Total: $58 (My first day on the job) 2. April 23, 2025 - Total: $52 (Merchandise shift) 3. May 4, 2025 - Total: $56 I need my funds as soon as possible. Thank you for your assistance! Best regards,

  Business Response

  Date: 07/25/2025

  We appreciate this partner taking the time to submit a BBB complaint and understand their concern. We can confirm that the partners account is currently active and has not been deactivated. Additionally, all payments for the shifts referencedApril 7, April 23, and May 4have been fully processed. We are including screenshots as proof of payment and encourage the partner to reach out via the app if they are still experiencing issues accessing their funds.

  Customer Answer

  Date: 07/25/2025

  Hello, I want to apologize for the complaint I submitted earlier. However, I need to mention that my account has not been deactivated, yet I haven't seen any shifts in nearly a month. You mentioned that you sent the payment, which I appreciate, but I still haven't received anything. Let's put this matter behind us and move forward.. 

• Initial Complaint

  Date:07/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I worked two shifts and didn't receive the money i was promised

  Business Response

  Date: 07/18/2025

  We appreciate this partner taking the time to submit a BBB complaint and apologize for any confusion regarding their payments. We can confirm that both shifts in question have been paid. If the partner is still experiencing any issues accessing their earnings, we encourage them to reach out via the app so our team can assist further.

• Initial Complaint

  Date:07/15/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ongoing Check-In Issues with the Shiftsmart App I have consistently experienced check-in issues with Shiftsmart. Despite seeking help, I've only received generic AI responses, with no human customer support available. I've been wrongly marked as a No Show for shifts I attended, as confirmed by managers. Other Shiftsmart partners face similar issues.Location Accuracy vs. Check-In Functionality The Shiftsmart app accurately tracks my location, but the check-in button fails to work. Sometimes, the virtual assistance system allows check-in, but it's unreliable, even though my location settings are Always On and Precise Location is active. I've tried:- Reinstalling the app - Restarting my phone - Ensuring the app is updated None of these resolved the issue. There should be a log of my check-in attempts.Consequences of Check-In Failures Each failed check-in marked me as a No Show, despite being present. This has cost me time and gas, damaging my reliability score and leading to account suspension without the option to appeal. I was optimistic about opportunities with Shiftsmart, but this experience has been disheartening. Not offering live technical support while penalizing Partners for issues potentially stemming from the app itself seems neither fair nor equitable.Request for Compensation I request compensation for fulfilling my duties during shifts with check-in issues (I've attached a document providing more details about each shift):June 17, 2025: **************** 2 hours, $30.June 28, 2025: **************** 1.5 hours, $18.July 3, 2025: **************** 1.5 hours, $34.July 11, 2025: **************** 1.5 hours, $18.July 13, 2025: **************** 1.5 hours, $******** Compensation Requested: $118 I can provide additional documentation if needed. I hope Shiftsmart will promptly address this matter. Thank you.

  Business Response

  Date: 07/18/2025

  We appreciate this partner taking the time to submit a BBB complaint and sincerely apologize for the ongoing check-in issues theyve experienced. We understand how frustrating and discouraging this situation has been. To ensure this matter is properly addressed, we have sent the partner an email and are working to resolve the issue as quickly as possible.

  Customer Answer

  Date: 07/24/2025

  Update: Attached is the email sent from Shiftsmart and my response.

  Customer Answer

  Date: 07/28/2025

  I have reviewed the business response and accept this resolution. An email was sent to Shiftsmart on July 24, 2025 providing the details requested to resolve this issue.

• Initial Complaint

  Date:07/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked a shift for 7/13/2025 at the last minute drive there only to have issues signing in I checked in with ******** and contacted support. I completed shift and provided pictures only to be marked as a no show so i wanted my ***** payment for the shifft

  Business Response

  Date: 07/18/2025

  We appreciate this partner taking the time to submit a BBB complaint and sincerely apologize for the issues they encountered while checking in on July 13. We understand the frustration of completing a shift and being marked incorrectly. We can confirm that the payment for this shift has been processed.

• Initial Complaint

  Date:07/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Arrived 7/14 8:30 am for a shadow shift. The trainer never arrived. I reported this to the manager on duty who had just returned from medical leave. She stated it was easy and the store would have to pay regardless if I left so she showed me the signage and food to heat. Halfway through, I saw the shift itself was cancelled by the store. I had overheard the manager talking to the cashier about if she should call shiftmart or not. I am wanting to be paid the hour I wasted.

  Business Response

  Date: 07/18/2025

  We appreciate this partner taking the time to submit a BBB complaint and apologize for the inconvenience they experienced during their shadow shift on July 14. That said, we can confirm that payment for this shift has already been issued.

• Initial Complaint

  Date:07/14/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Well I just downloaded the app so I can do shifts, I had a shift scheduled for today at 1:00pm now they're saying my account is deactivated cause of a low reliability score when this is my first orientation with them! I need my account reactivated and they need a real representative not just a virtual robot!

  Business Response

  Date: 07/18/2025

  We appreciate this partner taking the time to submit a BBB complaint and understand their concern. We can confirm that their account is currently suspended for a period of seven days due to a low reliability score, which typically results from late cancellations or no-shows. As a result, all upcoming shifts were automatically canceled.
  
  Shiftsmart holds high standards for partner reliability in order to ensure a quality experience for our customers. After the seven-day suspension period, the partner will be able to book shifts again and will start with a clean slate. We appreciate their understanding and are happy to answer any additional questions they may have.

• Initial Complaint

  Date:07/13/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 2nd, I was accepting shifts for a shadow orientation for the food prep. The app kept asking asking a question if I was an Circle k employee, I AM NOT EMPLOYED BY ********. The app chose yes and After that, I HAVE NOT seen a single circle k premium which is the shifts that shows up the most such as cleaner/cooler refresh. Hence the pictures that shows July 2nd- ******* Midday Circle K-Premium. All im getting every three days is a $60 shift that is cleaning, but it's not a circle k premium. I want the circle k premium back im not working for circle k. I just want my account fixed. I haven't worked since July 4th and haven't seen any circle k premiums shifts since the survey.

  Business Response

  Date: 07/18/2025

  We appreciate this partner taking the time to submit a BBB complaint and apologize for the inconvenience caused by the app issue. We can confirm that their access to the ***************** project has been reinstated, and they should begin to see eligible shifts again. However, we want to note that it may take a few days for this user to begin seeing available shifts again.

  Customer Answer

  Date: 07/18/2025

  I have reviewed the business response and accept this resolution. Thank you for fixing the account, I appreciate the BBBs help in this issue at this time. And I highly appreciate shiftsmart for understanding the concern and mistake the app has done. 

• Initial Complaint

  Date:07/12/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently filed another complaint about shiftsmart not wanting to pay employees after we have drove our cars and worked very hard for them!when you try to reach out about payments they never respond.they constantly reject payments even though you did everything you were supposed to do during the shift.they also withhold payments for days at a time when their policy clearly states that payouts are 2-3 hours after every shift.False Advertising. why lie to your employees with a time frame on when well get paid just to not pay us in that timeframe? this is real ********* is hard. everything is expensive right now so now is definitely not the time to be playing with someones money.I constantly email corporate they never respond. Please i need them out of business.this is unacceptable on so many levels.

  Business Response

  Date: 07/18/2025

  We appreciate this partner taking the time to submit a BBB complaint and sincerely apologize for the frustration and delays theyve experienced. We understand how important timely payments are. We can confirm that a member of our team has reached out via email to address these concerns directly and work toward a resolution.