Complaints

This profile includes complaints for Shiftsmart, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Shiftsmart, Inc.

  5 Cowboys Way Ste 30 Frisco, TX 75034-2066

  
• 

  Shiftsmart

  33 New Montgomery St. San Fransisco, CA 94105

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/23/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a formal complaint against Shiftsmart, Inc. regarding the unjust suspension of my worker account and the complete lack of response from their customer service team after numerous attempts to resolve this issue.On July 22 2025 at 9:25 pm cst my Shiftsmart worker account was unilaterally suspended by Shiftsmart. The notification received did not provide a clear or justifiable reason for this suspension.Crucially, I did not miss any scheduled shifts prior to this suspension. I have maintained a reliable work history with Shiftsmart and have consistently fulfilled my commitments on the platform.Immediately upon discovering the suspension, I attempted to contact Shiftsmart customer support to understand the reason for this action and seek reinstatement of my account. Despite multiple attempts to reach them, I have received no substantive response or explanation.Numerous messages sent through the Shiftsmart in-app support feature.The lack of communication and the unexplained suspension have prevented me from accessing my account, viewing potential earnings, and securing further work opportunities through Shiftsmart, directly impacting my ability to earn income.

  Business Response

  Date: 07/25/2025

  We appreciate this partner taking the time to submit a BBB complaint and sincerely apologize for the frustration caused by the unexpected suspension and lack of timely communication. We can confirm that, as an exception, the partners account has been reactivated. We appreciate their past reliability and look forward to supporting their continued success on the platform.

  Customer Answer

  Date: 07/25/2025

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  Date:07/18/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My account has been deactivated unexpectedly, and I would like to address some outstanding payments from Shift smart. They claim their system has fully processed the following three payments, but I have yet to receive them. Additionally, I have not received my referral payment for a friend who completed their first shift. Here are the details of the payments due: 1. April 7, 2025 - Total: $58 (My first day on the job) 2. April 23, 2025 - Total: $52 (Merchandise shift) 3. May 4, 2025 - Total: $56 I need my funds as soon as possible. Thank you for your assistance! Best regards,

  Business Response

  Date: 07/25/2025

  We appreciate this partner taking the time to submit a BBB complaint and understand their concern. We can confirm that the partners account is currently active and has not been deactivated. Additionally, all payments for the shifts referencedApril 7, April 23, and May 4have been fully processed. We are including screenshots as proof of payment and encourage the partner to reach out via the app if they are still experiencing issues accessing their funds.

  Customer Answer

  Date: 07/25/2025

  Hello, I want to apologize for the complaint I submitted earlier. However, I need to mention that my account has not been deactivated, yet I haven't seen any shifts in nearly a month. You mentioned that you sent the payment, which I appreciate, but I still haven't received anything. Let's put this matter behind us and move forward.. 

• Initial Complaint

  Date:07/13/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 2nd, I was accepting shifts for a shadow orientation for the food prep. The app kept asking asking a question if I was an Circle k employee, I AM NOT EMPLOYED BY ********. The app chose yes and After that, I HAVE NOT seen a single circle k premium which is the shifts that shows up the most such as cleaner/cooler refresh. Hence the pictures that shows July 2nd- ******* Midday Circle K-Premium. All im getting every three days is a $60 shift that is cleaning, but it's not a circle k premium. I want the circle k premium back im not working for circle k. I just want my account fixed. I haven't worked since July 4th and haven't seen any circle k premiums shifts since the survey.

  Business Response

  Date: 07/18/2025

  We appreciate this partner taking the time to submit a BBB complaint and apologize for the inconvenience caused by the app issue. We can confirm that their access to the ***************** project has been reinstated, and they should begin to see eligible shifts again. However, we want to note that it may take a few days for this user to begin seeing available shifts again.

  Customer Answer

  Date: 07/18/2025

  I have reviewed the business response and accept this resolution. Thank you for fixing the account, I appreciate the BBBs help in this issue at this time. And I highly appreciate shiftsmart for understanding the concern and mistake the app has done. 

• Initial Complaint

  Date:07/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was hired by shiftsmart to work on July 10 2025. I was told to report for orientation at a Target store. I arrived 20 minutes early. As I entered the store i noticed that there was nobody there. I got into contact with o e of the store employees to ask for this company or the ********* who was also not there. I ran into another gentleman at the store was there for this company also doing the same thing. After nobody showed up I tried to contact this company only to be met with AI bot. It said rest assure you will be paid. It also we will text in 5 minutes after they contact the **** No response from them still. After logging into the app it congratulations on your first shift in green. Them go and look at the payment options is say rejected. We was there and they said that they were going to pay us but now it says it is not going to. No other shift available also. Seems like a huge scam so for all of you wanting to do stay away. Please BBB help us all out here.

  Business Response

  Date: 07/11/2025

  We appreciate this partner taking the time to submit a BBB complaint and sincerely apologize for the poor orientation experience they encountered. We understand how frustrating it must have been to arrive on time and receive no support or communication. We can confirm that, due to this oversight, our team has approved the funds for this shift. We regret the confusion and lack of timely follow-up, and were working to ensure better support for partners moving forward.

• Initial Complaint

  Date:07/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Just started and no payment. If looking to work be mindful of payment and no way to get a hold of someone. There is no turnaround time or let you know of the ticket number to reference.

  Business Response

  Date: 07/11/2025

  We appreciate this user taking the time to submit a ******************** complaint and appreciate his patience as we've investigated this matter. We can confirm that his funds for the July 7th shift he worked at ****************** Store #******* have been approved. We look forward to a continued partnership with this individual. 

• Initial Complaint

  Date:07/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am partnered with *********** to work shifts for *************** everything was going okay, their app often has issues with checking in and out. May ******* $29.40 and On June 3, 2025 $29.40, I worked at the *************************** store doing truck putaway. The store was very busy, and I completed my tasks, even though I didn't follow the expected time stamps perfectly. The manager appreciated me staying until everything was put away. However, Shift Smart doesnt pay for any extra time, so I felt underpaid. When I tried to withdraw my earnings, my payment was rejected. I reached out multiple times but no response. On July 2, 2025 $23.96 worked Circle K on ********** and University doing a cooler refresh/cleaner. I completed my tasks without issues, but again my payment was rejected. The next day, on July 3, I worked at the Price and University store $22.05 paid $16.34. I had issues clocking out because of the app saying my task list was not fully completed and I took screen shots of the app showing 100% complete and sent it those to them. I was only paid for just over and hour and not the full payment that I was supposed to receive despite completing my task list. Today July 5, ***** $29.40 my payment is pending approval and this always happens when they reject a payment and so this will be the 5th time shift smart has not paid me or not paid the correct amount. I have sent messages and tried to reach out by text and called the only number I could find and I get no response and no answer. I now realize all the complaints and wish there was a service like them that actually check into things before deciding not to pay I am a hard worker and if they took the time to actually talk to the stores I work they would find this out. I don't knows why they think it's okay to a have people working for free especially ones who work as hard as I do. I want to be paid for this time I worked that is all I want.

  Business Response

  Date: 07/11/2025

  We appreciate this partner taking the time to submit a BBB complaint and their patience while we reviewed their concerns. We can confirm that our team has sent an email requesting additional information regarding the affected shifts so that we can properly investigate and resolve any outstanding payment issues.

• Initial Complaint

  Date:07/01/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I erroneously requested account deletion, after realizing my mistake, I attempted to rejoin but it's saying my account/phone number is banned.

  Business Response

  Date: 07/04/2025

  We appreciate this user taking the time to submit a ******************** complaint and their patience while we looked into their concerns. This partners account has been restored following the erroneous deletion request. Wed like to kindly remind all users that deletion requests are intended for those who wish to permanently stop using the platform. Once an account is deleted, the associated contact information cannot be used to create a new profile. Were glad we were able to reactivate this account and appreciate the partners continued interest in working with Shiftsmart.

• Initial Complaint

  Date:07/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date 6/24/15 Store name Fastmart Store # **** Got turned away twice by this Store.I called the manager to ask if she was accepting shiftsmart workers she said no but I already took the shift. So I told her I had to come so they could track where I am . She yelled and said we don't need u. I went anyway to try and clock in all for shiftsmart to say they couldn't track me when I was in the store. I need my money bc gas and time isn't free. I asked her to email and obviously she didn't. Her Store needs to be canceled

  Business Response

  Date: 07/04/2025

  We appreciate this user taking the time to submit a ******************** complaint and their patience while we looked into their concerns. Were sorry to hear about the experience this partner had with the store staff on June 24, 2025. We understand how frustrating it can be to be turned away after accepting a shift and spending time and money to arrive on site. However, in order to receive compensation in these situations, partners must follow the official turn-away reporting process through the Shiftsmart app so that we can verify the incident and approve payment accordingly. More details can be found here: ***************************************************************************************************************. We appreciate this partners effort and have shared their feedback about the store with our internal teams for further review. Additionally, we have approved their funds for the shift they are referencing. They can now deposit the balance to their preferred payment method via the app.

• Initial Complaint

  Date:07/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Shiftsmart does not care about its contractors. Theres a reason why bbb can only post so many of their reviews- it literally says that on this companys home page. So many complaints have been filed, bbb can only post 25%.With that being said, they cancelled my gig when I got there. Prior to this, they clocked me out 30 minutes before I finished my shift the day before, claiming that they can only approve extra time if its agreed upon with the manager. Well, manager wasnt there and I had no knowledge of that policy. They give you a video for everything else, yet omit this foolery about our earned money. So I emailed and sent the following:I got up and drove to the location. It said reaccept shift and DISAPPEARED. Why was my shift cancelled and I wasnt notified?? In addition to this, I worked an extra 30 minutes yesterday and did not get paid for it. The app or you clocked me out 30 minutes before I was even done. I need both issues resolved, because the chat doesnt help, your representatives who email back are incompetent, and Im about to file an unpaid wage case with my state.Days have gone by with no response. This complaint is to warn others about this scamming company. And they only respond to bbb complaints once, from what *** seen so far. So make sure youve addressed everything in your complaint.And if you try to mention my cancelled shifts because I was IN THE HOSPITAL, youd already reinstated my account after disabling it, so that it completely unrelated to these 2 ********* cautious working for scammers.

  Customer Answer

  Date: 07/03/2025

  So, instead of these geniuses addressing my issue, they emailed about something completely unrelated. They are trying to cover themselves. If there was an issue with my background, it wouldve been addressed on the FIRST shift, as stated in their policy and email. They are trying to deviate from the issue at hand. *** also already filed an unpaid wage claim with my state to recover my funds, so this bbb complaint is solely informational. This company is disgusting.

  Business Response

  Date: 07/04/2025

  We appreciate this user taking the time to submit a ******************** complaint and their patience while we looked into their concerns. At this time, the information provided is not sufficient for us to fully investigate and resolve the issues mentioned. To ensure this individuals payment concerns are properly addressed, we have reached out directly via email to gather additional details and assist further. We remain committed to resolving the matter as quickly as possible.

• Initial Complaint

  Date:06/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Please look into this matter. My records should indicate that I checked in for my 10:00 AM shift on December 29th, working from 10:00 AM to 2:00 PM. Since my first shift was a turnaround (as ShiftMart is not in operation on Sundays), I proceeded to my second shift at ********** at 2:00 PM. However, I was unable to clock in because the system did not clock me out from my first shift. I expect you to verify my presence during that time instead of asking me to contact the manager; that is your responsibility, not mine. I dont even know who the manager at ********** is; I just remember it was a Black man back in December. There are several different assistant managers, so I advise you to handle this verification process. I shouldn't have to do your job for you.

  Business Response

  Date: 07/04/2025

  We appreciate this user taking the time to submit a ******************** complaint and their patience while we looked into their concerns. The shift on December 29, 2024, was rejected because our records show that the partner did not check in or out of the assignment. In cases where a partner is turned away or encounters an issue at the shift site, it is required that they follow our turn-away reporting process within the app so we can verify and process compensation appropriately. More details on this process can be found here: ***************************************************************************************************************. We appreciate the partners past work and encourage them to use this process for any similar situations in the future. With that said, in good faith, we have approved their funds for the December 29th shift at ************** #*******. We hope that this resolves their concerns.