Complaints

This profile includes complaints for Shiftsmart, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Shiftsmart, Inc.

  5 Cowboys Way Ste 30 Frisco, TX 75034-2066

  
• 

  Shiftsmart

  33 New Montgomery St. San Fransisco, CA 94105

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/29/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The issue is I worked and I turned in all my paperwork and I had back to back shifts at this location and they are paying me for one job and not the other one it doesn't make any sense!

  Business Response

  Date: 07/04/2025

  We appreciate this user taking the time to submit a BBB complaint. Additionally, we apologize for the poor experience this individual had relating to a payment concern. That said, our records indicate that the funds for the shift this individual is referring to were approved and processed. If this partner believes there is an outstanding issue, we encourage them to submit a support ticket through the app so our team can review the details and assist further.

  Customer Answer

  Date: 07/04/2025

  I have reviewed the business’ response and accept this
  resolution.  I did receive 30.00 from them but then they didn't want to pay me for a shift I went to buy got sent away. It was fifty four dollars. I know they wouldn't be honest about so I quite work for them. Tired of the company. 

• Initial Complaint

  Date:06/23/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm a worker for Shiftsmart in ******** and they're refusing to pay me for work I have done and I have requested a mediator and I have gotten nothing from the company. I have had my shift payment stolen by the company and I want something done about it.

  Customer Answer

  Date: 07/01/2025

  The company has taken an additional look at this situation and has changed the judgement and the payment that they were not going to credit me with has been paid in full and I'm currently continuing to conduct gig work assignments as before within the guidelines of their app and I have upcoming shifts. Thank you for your time and your efforts to see justice prevail. I am so grateful for your speedy attention to the matter I can to seek help with. Thank you for helping this situation to be handled with great amounts of relief and respect as well move forward with the hope of this situation not happening again. I was most pleased with all aspects from not just the BBB but the shiftsmart platform team who corrected the issue. I want to say thank you all so much. I will consider the matter resolved and I'm pleased with that.i have no other additional issues at this point. 

   

• Initial Complaint

  Date:06/20/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was banned with money on the account from working in a different state with new numbers ??? I couldn't get on with the ld numbers in new cities? A honest mistake I worked for years I had just worked hard for my money that I need for bills will I get it

  Business Response

  Date: 07/03/2025

  We appreciate this user taking the time to submit a BBB complaint and their patience while we looked into their concerns. This partner’s account was restricted due to a payment fingerprint security flag, which occurs when multiple profiles are linked to the same payment method or device. While this is a violation of platform policy, we can confirm that all eligible funds earned prior to the restriction were processed and deposited accordingly.

  Customer Answer

  Date: 07/03/2025

  I have reviewed the business’ response and accept this
  resolution. 

• Initial Complaint

  Date:06/17/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to work on June 4th 2025 for circle K. I could not find the ambassador. I notified ********* within the app, they replied to wait and I will be paid for that shift. I waited for a few hours. Still no ambassador no clock in code. I messaged shitmart again no reply. My shift with rejected with no pay. June 12th I completed a orientation shift that came with a bonus. The shift was accepted and approved still didn't get paid. I sent email after email no reply. I tryed to find a customer service number to contact a real person didn't find one.

  Customer Answer

  Date: 06/18/2025

  Shiftmart paid 60 of the 90 

   

  Customer Answer

  Date: 06/18/2025

  Shiftmart paid 60 of the 90 

   

  Customer Answer

  Date: 06/18/2025

  Shiftmart paid 60 of the 90 

   

  Business Response

  Date: 07/01/2025

  We appreciate this user taking the time to submit a BBB complaint. Additionally, we apologize for the poor experience this individual had relating to a payment concern. That said, our records indicate that the funds for the shifts this individual is referring to were approved and processed. If this partner believes there is an outstanding issue, we encourage them to submit a support ticket through the app so our team can review the details and assist further.

  Customer Answer

  Date: 07/05/2025

  I have reviewed the business’ response and accept this
  resolution. 

• Initial Complaint

  Date:06/17/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Friday June ******* I did am orientation for frito lays at the ******* in ********. I informed trainer a had another shift after the training and she was okand said she was going to make sure I leave to make it on time to my next shift,but she didn't she refused to let leave leave on time just sp she can talk bad about the ******* employees, once I was able to leave to go to my next shift I got turned away and was told BLACK WOMEN CAN NOT 2ORK AT THAT LOCATION WE ARE LAZYAND WE DO NOT DERSERVE TO WORK WITH OTHER RACE. I sent a complaint in soon as i got in my car. I got to my 3rd shift. I notcice i got paid for my training then not even 15 minures later shiftsmart took my money I earned. So I go to my last shift,I've already told the app I'll be there and the lady at the location turned me away and said they already had someone there from shiftsmart. I've been sending email after email since Friday. I have not been able to get in contact with anyone at all and the help tool in the app is no help at all shift part owes me $108.00 for that day. Last night around 10pm i got a notification saying my suspension has been lifted and i can start booking shift,when i get on the app it say im still restricted, it's not alway about time pay i actually like working for shiftsmart, I like making my own schedule and being my own boss. Not only would I like my money back I would like to work but I will take legal actions I've spoken to a few lawyers and they all say I have a lawsuit. I would just like to get the money I worked for and I would like to work the app before I take legal actions.

  Business Response

  Date: 06/30/2025

  We appreciate this user taking the time to submit a BBB complaint and their patience while we looked into their concerns. We want to confirm that the issue regarding this user's June 13 shifts has been fully reviewed. However, I also want to clarify why you may not currently see available shifts in the app.
  
  Unfortunately, this user's background check does not meet the requirements of most projects on our platform. This is why they're not seeing new shifts at this time. Nevertheless, we encourage them to continue to monitor the Shiftsmart app in case new opportunities become available that align with your background check results.
  
  We’ve also confirmed that payment for the orientation session on June 13 has been processed. We appreciate this individual's dedication to working with Shiftsmart and understand how frustrating this situation has been. We would like to thank them again for submitting a complaint out and giving us the chance to address their concerns.

  Customer Answer

  Date: 06/30/2025

  I have reviewed the business’ response and accept this
  resolution. 

• Initial Complaint

  Date:06/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  06/13/2025 I completed a shift and followed the direction of waiting 24 hours for the payment to be submitted. My shift shows complete but the funds don't appear on my Shiftsmart account. I submitted a ticket and was told that it would be resolved. I followed up with the email but no one is responding to it. I just want to be compensated for my work. I will update status to satisfied once resolved.

  Business Response

  Date: 06/30/2025

  We appreciate this user taking the time to submit a ******************** complaint and their patience while we looked into their concerns. Our records indicate that this partners funds for the shift they are referencing were approved and processed. For context, the associated payment was deposited processed on June 19th. We encourage this individual to check their payment account or reach out through the app if they are still experiencing issues accessing these funds.

• Initial Complaint

  Date:06/16/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi, My account was deactivated on 6/13/2025, I feel due to retaliation for an issue/complaint stemming from a backup shift on 6/11/2025. On 6/13/2025 I scheduled & confirmed a flexible shift [*****: Store# *******- Bin prep, 3 pm]. I arrived roughly at 2:30 pm but was not able to access the check-in prompts. I immediately messaged support and learned my account had been deactivated due to a "history of low reliability" which is not accurate. My reliability score was currently at ******************************* the 80's as it was not a habit to cancel or be late to shifts without good cause. The last shift I cancelled on 6/12/2025 was due to a severe and life threatening weather advisory in my area due to deadly flooding. My On time score was at 100, I have been late only once because I went to the wrong store (same street) on 6/11/2025 but still made it to the correct location within 10 min ( checked in @ 2:08 pm). I request my account be reinstated because I have not violated any of the terms or conditions.

  Business Response

  Date: 06/30/2025

  We appreciate this user taking the time to submit a ******************** complaint and apologize for any negative experience they've had while utilizing our app. Our system indicates that this individual's account is active on our platform. They can read more here about shift visibility: *********************************************************************************************************************************************************************************.

• Initial Complaint

  Date:06/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Shiftsmart will not allow me to withdraw my funds for the shift I'd worked on June 11th, 2025 and has not responded to any emails the past couple days regarding why I cannot withdraw the funds. It is in the Shiftsmart balance but is not allowing me to withdraw. The app says: "Cannot create payouts: this account has requirements that need to be collected. Please provide those fields to re-enable payouts" but gives nothing further or a way to resolve. I have not received a response and am wary to work the rest of the shifts I picked up next week since I have yet to withdraw funds.

  Business Response

  Date: 06/30/2025

  We appreciate this user taking the time to submit a ******************** complaint and their patience while we looked into their concerns. After reviewing this individuals account, we were unable to identify a specific shift they are referring to. However, we can confirm that all eligible payments on this account have been processed. If this partner believes there is an outstanding issue, we encourage them to submit a support ticket through the app so our team can review the details and assist further.

• Initial Complaint

  Date:06/12/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I worked for Shiftsmart on June 10, 2025 (at Circle K 1838 in ******************** W 1604 N) completed all my tasks and when attempting to check out the app had a glitch and just kept spinning. I didnt get paid for the shift. I reached out via the chat, because there is no other way to reach them and was told I didnt get paid because I didnt complete my tasks. I responded and explained there was a glitch in the app and that I had submitted all photos of the work/food I had prepared. No response. I checked the app later that evening and saw the payment was rejected. I sent another chat message and this time requested to give feedback and sent a detailed message explaining this was the second time I had a payment issue. It sent an email to the company and yet no response. On June 11, 2025 I went to same Circle K store at 4:28 am and because of a storm, there was no electricity. My shift was to begin at 4:30. I was unsure of what to do. I spoke with the assistant manager ****** and she suggested I stay for a while to see if the electricity was restored. Then about 4:47? I decided to check in to see what the app would advise me to do. It said to report being turned away, which I was because my store supervisor ****** came up and told me since *** didnt have any ETA of when the power was restored I could leave and that was just before 6am. I sent a text to this person ***** from the company that had sent a text to me a couple of days earlier. I explained the issue and someone named *** responded and said she updated my timecard and then I asked *** about the previous day and requested they contact the store to confirm my work since I was having problems with the app. Radio silence and I havent gotten paid for either days. I had a 100% reliability and on time rating and on June 10th received feedback from the companys app saying you completed 100% of your tasks, as well as a great job!.

  Business Response

  Date: 06/30/2025

  We appreciate this user taking the time to submit a BBB complaint and their patience while we looked into their concerns. We have reviewed this individual’s account and can confirm that the concerns raised regarding shift payments have been resolved. Any outstanding compensation has been issued accordingly. We understand that payment-related issues can be frustrating and sincerely apologize for the poor experience.

  Customer Answer

  Date: 06/30/2025

  I have reviewed the business’ response and accept this
  resolution. I did receive the payment for the day the electricity went out a day or so later and I received notice of the payment from June 10th today.  Thanks for your help, I don’t believe I would have received this solution without the BBB’s intervention!

• Initial Complaint

  Date:06/12/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for shift smart on June ****** I submitted my background check the same day on Monday morning I checked the app and it said that I failed and now I cant pick up no shifts on there. I dont have a criminal background. Im not understanding why my background check filled. I tried to contact the Support three different timesand email them. No one has reached out to me.

  Business Response

  Date: 06/30/2025

  We appreciate this user taking the time to submit a ******************** complaint. Unfortunately, this partner's background check does not meet the requirements of most projects on our platform. With this in mind, we encourage them to check the email you provided for a copy of your background check report, and continue to monitor the Shiftsmart app to see projects for which they may be eligible.