Complaints

This profile includes complaints for Shiftsmart, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Shiftsmart, Inc.

  5 Cowboys Way Ste 30 Frisco, TX 75034-2066

  
• 

  Shiftsmart

  33 New Montgomery St. San Fransisco, CA 94105

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/11/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I go to work shift and im not being paid for my work

  Business Response

  Date: 07/18/2025

  We appreciate this partner taking the time to submit a BBB complaint and apologize for the frustration theyve experienced. At this time, we are unable to locate the specific shift in question based on the information provided. We strongly encourage this partner to submit a support ticket through the Shiftsmart app so our team can promptly investigate and ensure any payment issues are resolved.

• Initial Complaint

  Date:07/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I start employment with shiftsmart on 4th of July 2025. My orientation shift was scheduled for 1230pm-230pm . Arriving 8 minutes early, as I attempted to check in; notification popped up in shiftsmart app to grant permission for a background check. I proceeded to all background checks & gave necessary permission. Which in turn causes me to clock in 16 minutes late. The person training me.... Was only on her second shift for food prep . There was another ************ were all winging in it & really no proper training. By end of shift I was automatically clocked out & I stopped working causing me to finish. Now shiftsmart is not paying me for my 3 hour shift on 4th of July 2025. I'm unable to resolve this issue due to the fact that I really cannot get a hold of a live person/HR. I've since paused any other shifts; until I get paid & or resolved. Too much unnecessary ***************** if you ask me

  Business Response

  Date: 07/18/2025

  We appreciate this partner taking the time to submit a BBB complaint and apologize for the poor experience they had during their orientation shift. We understand how frustrating it can be to encounter technical issues and lack of proper support, especially on a first day. We can confirm that payment for the July 4, 2025 shift has been issued, and we regret the confusion and inconvenience this situation caused.

• Initial Complaint

  Date:07/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was hired by shiftsmart to work on July 10 2025. I was told to report for orientation at a Target store. I arrived 20 minutes early. As I entered the store i noticed that there was nobody there. I got into contact with o e of the store employees to ask for this company or the ********* who was also not there. I ran into another gentleman at the store was there for this company also doing the same thing. After nobody showed up I tried to contact this company only to be met with AI bot. It said rest assure you will be paid. It also we will text in 5 minutes after they contact the **** No response from them still. After logging into the app it congratulations on your first shift in green. Them go and look at the payment options is say rejected. We was there and they said that they were going to pay us but now it says it is not going to. No other shift available also. Seems like a huge scam so for all of you wanting to do stay away. Please BBB help us all out here.

  Business Response

  Date: 07/11/2025

  We appreciate this partner taking the time to submit a BBB complaint and sincerely apologize for the poor orientation experience they encountered. We understand how frustrating it must have been to arrive on time and receive no support or communication. We can confirm that, due to this oversight, our team has approved the funds for this shift. We regret the confusion and lack of timely follow-up, and were working to ensure better support for partners moving forward.

• Initial Complaint

  Date:07/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Just started and no payment. If looking to work be mindful of payment and no way to get a hold of someone. There is no turnaround time or let you know of the ticket number to reference.

  Business Response

  Date: 07/11/2025

  We appreciate this user taking the time to submit a ******************** complaint and appreciate his patience as we've investigated this matter. We can confirm that his funds for the July 7th shift he worked at ****************** Store #******* have been approved. We look forward to a continued partnership with this individual. 

• Initial Complaint

  Date:07/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am partnered with *********** to work shifts for *************** everything was going okay, their app often has issues with checking in and out. May ******* $29.40 and On June 3, 2025 $29.40, I worked at the *************************** store doing truck putaway. The store was very busy, and I completed my tasks, even though I didn't follow the expected time stamps perfectly. The manager appreciated me staying until everything was put away. However, Shift Smart doesnt pay for any extra time, so I felt underpaid. When I tried to withdraw my earnings, my payment was rejected. I reached out multiple times but no response. On July 2, 2025 $23.96 worked Circle K on ********** and University doing a cooler refresh/cleaner. I completed my tasks without issues, but again my payment was rejected. The next day, on July 3, I worked at the Price and University store $22.05 paid $16.34. I had issues clocking out because of the app saying my task list was not fully completed and I took screen shots of the app showing 100% complete and sent it those to them. I was only paid for just over and hour and not the full payment that I was supposed to receive despite completing my task list. Today July 5, ***** $29.40 my payment is pending approval and this always happens when they reject a payment and so this will be the 5th time shift smart has not paid me or not paid the correct amount. I have sent messages and tried to reach out by text and called the only number I could find and I get no response and no answer. I now realize all the complaints and wish there was a service like them that actually check into things before deciding not to pay I am a hard worker and if they took the time to actually talk to the stores I work they would find this out. I don't knows why they think it's okay to a have people working for free especially ones who work as hard as I do. I want to be paid for this time I worked that is all I want.

  Business Response

  Date: 07/11/2025

  We appreciate this partner taking the time to submit a BBB complaint and their patience while we reviewed their concerns. We can confirm that our team has sent an email requesting additional information regarding the affected shifts so that we can properly investigate and resolve any outstanding payment issues.

• Initial Complaint

  Date:07/01/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I erroneously requested account deletion, after realizing my mistake, I attempted to rejoin but it's saying my account/phone number is banned.

  Business Response

  Date: 07/04/2025

  We appreciate this user taking the time to submit a ******************** complaint and their patience while we looked into their concerns. This partners account has been restored following the erroneous deletion request. Wed like to kindly remind all users that deletion requests are intended for those who wish to permanently stop using the platform. Once an account is deleted, the associated contact information cannot be used to create a new profile. Were glad we were able to reactivate this account and appreciate the partners continued interest in working with Shiftsmart.

• Initial Complaint

  Date:07/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date 6/24/15 Store name Fastmart Store # **** Got turned away twice by this Store.I called the manager to ask if she was accepting shiftsmart workers she said no but I already took the shift. So I told her I had to come so they could track where I am . She yelled and said we don't need u. I went anyway to try and clock in all for shiftsmart to say they couldn't track me when I was in the store. I need my money bc gas and time isn't free. I asked her to email and obviously she didn't. Her Store needs to be canceled

  Business Response

  Date: 07/04/2025

  We appreciate this user taking the time to submit a ******************** complaint and their patience while we looked into their concerns. Were sorry to hear about the experience this partner had with the store staff on June 24, 2025. We understand how frustrating it can be to be turned away after accepting a shift and spending time and money to arrive on site. However, in order to receive compensation in these situations, partners must follow the official turn-away reporting process through the Shiftsmart app so that we can verify the incident and approve payment accordingly. More details can be found here: ***************************************************************************************************************. We appreciate this partners effort and have shared their feedback about the store with our internal teams for further review. Additionally, we have approved their funds for the shift they are referencing. They can now deposit the balance to their preferred payment method via the app.

• Initial Complaint

  Date:07/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Shiftsmart does not care about its contractors. Theres a reason why bbb can only post so many of their reviews- it literally says that on this companys home page. So many complaints have been filed, bbb can only post 25%.With that being said, they cancelled my gig when I got there. Prior to this, they clocked me out 30 minutes before I finished my shift the day before, claiming that they can only approve extra time if its agreed upon with the manager. Well, manager wasnt there and I had no knowledge of that policy. They give you a video for everything else, yet omit this foolery about our earned money. So I emailed and sent the following:I got up and drove to the location. It said reaccept shift and DISAPPEARED. Why was my shift cancelled and I wasnt notified?? In addition to this, I worked an extra 30 minutes yesterday and did not get paid for it. The app or you clocked me out 30 minutes before I was even done. I need both issues resolved, because the chat doesnt help, your representatives who email back are incompetent, and Im about to file an unpaid wage case with my state.Days have gone by with no response. This complaint is to warn others about this scamming company. And they only respond to bbb complaints once, from what *** seen so far. So make sure youve addressed everything in your complaint.And if you try to mention my cancelled shifts because I was IN THE HOSPITAL, youd already reinstated my account after disabling it, so that it completely unrelated to these 2 ********* cautious working for scammers.

  Customer Answer

  Date: 07/03/2025

  So, instead of these geniuses addressing my issue, they emailed about something completely unrelated. They are trying to cover themselves. If there was an issue with my background, it wouldve been addressed on the FIRST shift, as stated in their policy and email. They are trying to deviate from the issue at hand. *** also already filed an unpaid wage claim with my state to recover my funds, so this bbb complaint is solely informational. This company is disgusting.

  Business Response

  Date: 07/04/2025

  We appreciate this user taking the time to submit a ******************** complaint and their patience while we looked into their concerns. At this time, the information provided is not sufficient for us to fully investigate and resolve the issues mentioned. To ensure this individuals payment concerns are properly addressed, we have reached out directly via email to gather additional details and assist further. We remain committed to resolving the matter as quickly as possible.

• Initial Complaint

  Date:06/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Please look into this matter. My records should indicate that I checked in for my 10:00 AM shift on December 29th, working from 10:00 AM to 2:00 PM. Since my first shift was a turnaround (as ShiftMart is not in operation on Sundays), I proceeded to my second shift at ********** at 2:00 PM. However, I was unable to clock in because the system did not clock me out from my first shift. I expect you to verify my presence during that time instead of asking me to contact the manager; that is your responsibility, not mine. I dont even know who the manager at ********** is; I just remember it was a Black man back in December. There are several different assistant managers, so I advise you to handle this verification process. I shouldn't have to do your job for you.

  Business Response

  Date: 07/04/2025

  We appreciate this user taking the time to submit a ******************** complaint and their patience while we looked into their concerns. The shift on December 29, 2024, was rejected because our records show that the partner did not check in or out of the assignment. In cases where a partner is turned away or encounters an issue at the shift site, it is required that they follow our turn-away reporting process within the app so we can verify and process compensation appropriately. More details on this process can be found here: ***************************************************************************************************************. We appreciate the partners past work and encourage them to use this process for any similar situations in the future. With that said, in good faith, we have approved their funds for the December 29th shift at ************** #*******. We hope that this resolves their concerns.

• Initial Complaint

  Date:06/29/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The issue is I worked and I turned in all my paperwork and I had back to back shifts at this location and they are paying me for one job and not the other one it doesn't make any sense!

  Business Response

  Date: 07/04/2025

  We appreciate this user taking the time to submit a BBB complaint. Additionally, we apologize for the poor experience this individual had relating to a payment concern. That said, our records indicate that the funds for the shift this individual is referring to were approved and processed. If this partner believes there is an outstanding issue, we encourage them to submit a support ticket through the app so our team can review the details and assist further.

  Customer Answer

  Date: 07/04/2025

  I have reviewed the business’ response and accept this
  resolution.  I did receive 30.00 from them but then they didn't want to pay me for a shift I went to buy got sent away. It was fifty four dollars. I know they wouldn't be honest about so I quite work for them. Tired of the company.