Complaints

This profile includes complaints for Shiftsmart, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Shiftsmart, Inc.

  5 Cowboys Way Ste 30 Frisco, TX 75034-2066

  
• 

  Shiftsmart

  33 New Montgomery St. San Fransisco, CA 94105

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/29/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The issue is I worked and I turned in all my paperwork and I had back to back shifts at this location and they are paying me for one job and not the other one it doesn't make any sense!

  Business Response

  Date: 07/04/2025

  We appreciate this user taking the time to submit a BBB complaint. Additionally, we apologize for the poor experience this individual had relating to a payment concern. That said, our records indicate that the funds for the shift this individual is referring to were approved and processed. If this partner believes there is an outstanding issue, we encourage them to submit a support ticket through the app so our team can review the details and assist further.

  Customer Answer

  Date: 07/04/2025

  I have reviewed the business’ response and accept this
  resolution.  I did receive 30.00 from them but then they didn't want to pay me for a shift I went to buy got sent away. It was fifty four dollars. I know they wouldn't be honest about so I quite work for them. Tired of the company. 

• Initial Complaint

  Date:06/28/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They sent me a text say I would be leading orientation/training for the prep shifts . I have yet to receive my $30 in payment. Ive tried everything to get in touch with them to no avail. I just want my $5 dollars person . I have trained six so for

  Business Response

  Date: 07/04/2025

  We appreciate this user taking the time to submit a ******************** complaint and their patience while we looked into their concerns. The $5.00 ambassador bonus is issued only when a shadow partner successfully completes their shift. Our records show that this partner trained three individuals on June 20th, 24th, and 25th, respectively. Payments were successfully issued for the June 20th and 24th shifts. There was a discrepancy with the June 25th shift, and we sincerely apologize for the oversight. We have since approved the $5 training bonus for that date, and a screenshot has been provided as confirmation.

  Customer Answer

  Date: 07/06/2025

  I am rejecting this response because:   Their information is wrong Ive trained 5 people total Ive received pay for 2 shadow shifts so far

  Business Response

  Date: 07/06/2025

  We appreciate this user taking the time to follow up. Additionally, we completely understand how frustrating dealing with a payment discrepancy is. That said, we sent him an email in response to a support ticket he created on Friday (we have attached a screenshot for reference). We kindly ask that this user respond to our inquiry at his earliest convenience. From there, we will be happy to issue any funds that he is owed. 

• Initial Complaint

  Date:06/27/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 5/29/25 I attended orientation for work. Pay offered as $30. As of this date 6/27/25 I have yet to receive any pay or responses to numerous emails I have sent to get my pay. On top that all I get is an AI who either just submits a tickets or doesn't explain why I longer qualify to accept shift due to unreliabilty when I only worked one orientation and was on time. I get no explanation to why this is happening or why I am not receiving my pay for orientation.

  Business Response

  Date: 07/04/2025

  We appreciate this user taking the time to submit a ******************** complaint and their patience while we looked into their concerns. This partners payment for the May 29, 2025 orientation was approved; however, there was a delay due to an issue with the initial setup of their payment account, which resulted in a processing error. Since then, the partner has successfully updated their payment account, and we can confirm that the funds have been reapproved and are currently in transit. A screenshot has been provided as confirmation. We apologize for the inconvenience and appreciate this partners attention to resolving the matter.

• Initial Complaint

  Date:06/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Shift worked from 5 p.m -9p.m on 6/13/2025 @ circle k store # *******

  Business Response

  Date: 07/04/2025

  We appreciate this user taking the time to submit a ******************** complaint and appreciate their patience while we investigated their concern. Furthermore, we'd like to sincerely apologize for the technical error that resulted in this partner being unassigned from the June 13th shift at ************** #*******. That said, we have updated the partner's timecard accordingly and approved their funds. We encourage this individual to transfer the balance to their preferred payment method via the app at their earliest convenience. 

• Initial Complaint

  Date:06/23/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Shiftsmart owes me 4/2/2024 Mystery shopper **************************************************************** Worked not paid Owe me$25.00 June , 2024 **************************************************************** Worked 9am-1pm not paid $***** 7/6/2024 ************************************************************** 8pm-12pm store closed not paid $***** 7/11/2024circle k ******************************************************************** 4pm-8pm was not paid $***** July ******* circle k ******************************************* Store was closed down Owe me $***** July18,2024 circle k ********************************* ***** Not paid owe me$***** July ******* circle k *********************************************************** Worked 1pm -5 pm not paid $53.20 July 20, 2024circle k ********************************************************************* Turned away owe me $52.00 6 pm-10pm July21, 2024 circle k *********************************************** Turned away $53.00 August ******* circle k Highway 280 Arrived at job computer rook it off my schedule owe me $55,00 September ****** circle k ****************************************** Store closed owe me ***** September ******* Circle K ******************************************** 8pm-12pm not paid turned away owe$42.00 November 1****** Circle K ********************************************************** Owe me$53.20 4 pm-8pm turned away October 19,********************************. Al ****** shut store down to go pick up her wife then you lowered my score it was not my fault I had clock out early September ******* circle k Midfield store **************************************************************************** ****** had door locked you reduced my scores Circle k date ? Monclair Rd Bham Al 4 pm-8pm turned away app would not let me report it not paid owe me $50,00 February *******mystery shopper **************************************************************** get paid $25.50 June6.2025 mystery shopper and June ****** ********************************************************** Didnt get paid $25.50 didnt get paid bonus$15.00 June ******* ********************************************************************** me $51.20 July ******* circle k 2195 Alabama150 ******,Al ***** Turned away computer took Job off phone Owe me *****

  Business Response

  Date: 07/07/2025

  We appreciate this user taking the time to submit a ******************** complaint and their patience while we investigated their concerns. That said, we completely understand how sensitive payment-related issues are. Thus, to ensure that this is addressed properly and quickly, we have sent this partner an email (******* ticket #*******). We urge this partner to respond to our inquiry at their earliest convenience and apologize for their poor experience relating to payment issues.

• Initial Complaint

  Date:06/23/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm a worker for Shiftsmart in ******** and they're refusing to pay me for work I have done and I have requested a mediator and I have gotten nothing from the company. I have had my shift payment stolen by the company and I want something done about it.

  Customer Answer

  Date: 07/01/2025

  The company has taken an additional look at this situation and has changed the judgement and the payment that they were not going to credit me with has been paid in full and I'm currently continuing to conduct gig work assignments as before within the guidelines of their app and I have upcoming shifts. Thank you for your time and your efforts to see justice prevail. I am so grateful for your speedy attention to the matter I can to seek help with. Thank you for helping this situation to be handled with great amounts of relief and respect as well move forward with the hope of this situation not happening again. I was most pleased with all aspects from not just the BBB but the shiftsmart platform team who corrected the issue. I want to say thank you all so much. I will consider the matter resolved and I'm pleased with that.i have no other additional issues at this point. 

   

• Initial Complaint

  Date:06/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  From 06-11-2025, The business suspended my account for the lack of reliability score. From this action, I have steadily lost income from the potential future jobs. I was scheduled to work ************: Store #*******] - Cleaner - Midday ************************************************************ US 6/11/25, 6:00am - 6/11/25, 8:00am.Which i did and was paid for that day. That was my last shift of the day and at 7:11pm, the company suspended my account for the reliability score and I had to wait for the suspension of 7 days. My account was than lifted on suspension on June 14, 2025 at 7:12pm. On June 15, 2025 at 8am-10am there were shifts showing, but I DID NOT accept any shifts. My account was then SUSPENDED again at 7:11pm because of the lack of reliability scores which never changed from June 14th, 2025. So how am I getting suspended without accepting shifts or canceling them? My account is getting suspended and im losing income which can get me evicted from my apartment. I have repeatedly placed support tickets to no avail.

  Business Response

  Date: 07/03/2025

  We appreciate this user taking the time to submit a ******************** complaint and their patience while we looked into their concerns. This partners account was temporarily suspended on June 11, 2025, due to a low reliability score, which is impacted by factors such as no-shows and late cancellations. The suspension was lifted on June 14, and as communicated in our policy, the partner began with a clean slate. However, the account was re-suspended on June 15 due to previously accrued reliability data that had not yet been fully reconciled in the system. We understand the impact this has on income opportunities and sincerely apologize for the inconvenience. Our support team is reviewing this partners history to ensure the appropriate next steps are taken. However, we want to confirm that this user's account has been reactivated since June 22nd.

• Initial Complaint

  Date:06/20/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was banned with money on the account from working in a different state with new numbers ??? I couldn't get on with the ld numbers in new cities? A honest mistake I worked for years I had just worked hard for my money that I need for bills will I get it

  Business Response

  Date: 07/03/2025

  We appreciate this user taking the time to submit a BBB complaint and their patience while we looked into their concerns. This partner’s account was restricted due to a payment fingerprint security flag, which occurs when multiple profiles are linked to the same payment method or device. While this is a violation of platform policy, we can confirm that all eligible funds earned prior to the restriction were processed and deposited accordingly.

  Customer Answer

  Date: 07/03/2025

  I have reviewed the business’ response and accept this
  resolution. 

• Initial Complaint

  Date:06/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Showed up to the shift using my own vehicle and my own gas also taking time out of my day I couldve used to do other things. Only for the ambassador to not show up I put in multiple tickets and the were just looked over. I would like my funds for my gas and time, I dont see how Im not getting paid cause the ambassador didnt show up. In the terms it doesnt say thats a reason I would be denied payment.

  Business Response

  Date: 07/01/2025

  We appreciate this user taking the time to submit a ******************** complaint and their patience while we looked into their concerns. We sincerely apologize for the poor experience this partner encountered, particularly after arriving on time and ready to work. While the ambassadors absence impacted the completion of the shift, we recognize the inconvenience caused and have approved the funds for this shift as a one-time resolution. We hope this reassures the partner that their time and commitment are valued.

• Initial Complaint

  Date:06/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  It's not the worst problems in the world , but Shiftsmart is seemingly actively trying to keep me from consistently working my recommended shifts , allowing them to go to people who won't even work hard for the opportunity. Since these guys have started the whole "shifts for you " deal , I've had a very consistent schedule and a handful of stores where I am treated like a member of the team . The last month , however , these shifts have been popping up on my feed rather inconsistently. the ** basically said I have to check more often , even though I have a stopwatch that goes off every 5 minutes to check religiously . I have only stuck around working shiftsmart because of the handful of stores I work ,but I don't have much use of the app if they want to take away stores that I've earned my way to work at on a regular basis . I have zero problems at any store , I actually have a personal friendship with a few of the managers I work for , and they contact me fromt time to time . I've sent numerous support tickets , but they NEVER say anything . And for some of these stores I do go to ,I hear the horror stories about the other folks from Shiftsmart that come and do terrible work . I take pride in doing a good job , and I'd like my stores back , please . And if you guys are discontinuing the "stores for you" then maybe I should still be able to see them ? I don't know , it feels as if Shiftsmart doesn't appreciate or care for the workers that try to make their company look good

  Business Response

  Date: 07/01/2025

  We appreciate this user taking the time to submit a ******************** complaint and their patience while we looked into their concerns. We understand this partners frustration and sincerely appreciate their commitment to delivering high-quality work. Shifts are dispatched through an automated system that prioritizes partners based on reliability score and other factors such as manager feedback. Those with higher scores receive earlier access to shifts, and availability may fluctuate depending on demand and cancellations. While we cannot manually assign or guarantee shifts to specific stores, we encourage this partner to continue turning on notifications and checking the app frequently. Completing shifts consistently and on time will help improve shift visibility over time. We value this partners contributions and hope to see them continue working successfully on the platform.