Complaints

This profile includes complaints for Moritz Kia Ft. Worth's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Moritz Kia Ft. Worth has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Moritz Kia Ft. Worth

  8501 West Freeway Fort Worth, TX 76116

  
• 

  Moritz Kia Ft. Worth

  8501 W West Fwy Fort Worth, TX 76116

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/04/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to express my dissatisfaction with my recent experience purchasing a used 2019 Chevrolet Tahoe from Moritz **** While the initial sales process was smooth and I was pleased with the attention I received, several issues have since arisen that have significantly impacted my experience as a customer.First, I reviewed the online brochure for the vehicle prior to purchase, which listed features such as Blind Spot Monitoring and a Power Lift Gate. However, upon taking delivery of the vehicle, I discovered that both of these features were missing. This discrepancy between the advertised features and what was actually delivered is troubling and misleading.Secondly, shortly after taking delivery of the vehicle, I noticed an abnormal idle in drive gear, which I immediately reported to the sales representative during a follow-up call. I was assured that the issue would be addressed, but despite my efforts to contact the sales team through three separate emails, I have yet to receive any response or ***************** is incredibly frustrating that these concerns were not handled prior to the sale, and it is equally disappointing that the level of after-sales support promised to me was not upheld. I had expected better communication and resolution of these issues, especially given the positive experience I had before the sale.Given the circumstances, I feel that Moritz *** has not stood behind the vehicle or fulfilled its commitment to customer service. As a result, I am now considering my options, including but limited returning the vehicle, and I am highly disheartened by this experience.I regret that I have had to resort to making this complaint public, but given the lack of response and resolution, I believe it is my only option.I sincerely hope that this matter can be addressed promptly and that Moritz *** can restore my faith in their dealership. Vin: ***************** Stock # X221853B

  Business Response

  Date: 12/05/2024

  Our used car manager has spoken to the customer and he will bring the vehicle to the dealership so we can address his concerns.

  Customer Answer

  Date: 12/13/2024

  Complaint: 22620232
  
  I am rejecting this response because:

   

  Dropped off my vehicle 12/9/2024 at 11:45 AM.

  Called again on 12/10/2024 to get an update, was told there was no update. 

  Called again 12/12/2024 and spoke to **** (Used Car Director) and he told me he would be calling me in 10 minutes with update on my vehicle. No call 

  Called again 12/13/2024 - Called about 20 times. Couldn't get hold of anybody. ***** ***** (used car sales person) **** (Used sales director) ***** (Used sales director)

  This is the worst service 

  
  Regards,
  
  ***** *****

  Business Response

  Date: 12/14/2024

  **** has spoken to the customer and we are proceeding with repairs per customer's request

• Initial Complaint

  Date:08/19/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a new vehicle about four months ago and part of the deal was a military rebate. I supplied my DD214 and was told it would take 4-6 weeks for the refund. Then I was told it would take up to 90 days. Then I was told that it didn't do through. I have yet to receive payment Not a good way to treat a veteran. and not military friendly. I think I got scammed.

  Business Response

  Date: 08/20/2024

  We have attempted to reach out to the customer but have not heard back. We have called and emailed. This rebate comes from *** Motors America, not Moritz ***. We have submitted the required paperwork with *** and are awaiting payment. We will continue to follow up with *** and the customer until the payment is made. If for some reason *** does not pay the rebate, Moritz *** will make sure the customer gets the full amount of the rebate. 

• Initial Complaint

  Date:07/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had my *********** fixed by ***. Which I am greatly appreciate of. However Before my car went to *** my horn was working properly with no defects. I had to pay almost 300 for a battery and like 25 for a belt doesnt the transmission include a belt? why was I charged for a belt? After *** fixed the transmission and gave me my car back which it took over 3 months to fix My horn was not working. I called and was advised to check all the fuses I took it to auto zone got all 4 new horn fuses that my car takes and it still was not working! Then my car started having more defects with the doors not remaining locked when i stop when driving! the car alarm going off at all times of night! I informed *** ******* who told me that I can bring it in and have it looked at. So i did and then they told me they dont do nothing with eletrical so its not their problem! However my car was not doing any of that before the transmission got replaced! The same day they checked the vehicle the only thing they did was change the oil which i had to pay for and the actual problem was not fixed. After the oil change something under the car was making a loud rattling noise and when you cut on the air it was the same type of noise. I am now really in a bind because I cant go pay out of pocket for a mistake made by ***! I cant get my car inspected because the horn does not work and now my car cant be parked where i live because tags are out this is my only car and I would really be greatful if *** would just finish the job! The noise the air conditioner started making after the oil change. Fix the horn and make the doors start looking and the alarm going off during the night. I have a 4 year old its really hot we cant be walking or risk the car being towed. Also I would appreciate if you all could cover a rental car and the expenses while my car is being repaired. I cannot afford to uber around any more i spent way to much money ubering around while my car was being repaired to begin with.

  Business Response

  Date: 07/09/2024

  ****************** vehicle originally came in on 08/25/2023 at ******* miles with a drive belt missing, Check engine light on as well as a couple of recalls. At this point, the vehicle failed a BCT test which was deemed for an engine replacement by *** and a Product Improvement. *** would cover the engine replacement only, we recommended a drive belt and pulley, belts, battery, bulbs and other multiple items since these are not items covered by *** and the engine recall. These are accessories and components external  in which get swapped for the original engine replacement and placed back on the replacement engine. At this time, the customer deferred any other repairs besides the drive belt and battery only . The repairs were completed as requested and the vehicle delivered back to the customer. The vehicle returned on 03/22/2024 at ******* miles which was ****** miles since the engine replacement. The vehicle was in need of an oil change, in which we completed it and also at this time customers did bring up other electrical items that were starting to occur.  We stated to ************** at this time that the engine repair is not related to the electrical concerns she was having since it was a mechanical repair that had been done 7 months prior.  We quoted the diagnosis time it would take and cost to perform the diagnosis in which this was deferred at this time.
  
  
  My only suggestion and recommendation would be that the vehicle be back and dropped off and we would confirm  the mechanical repairs are not related, then perform the diagnosis and recommend the items that it would take to repair the electrical concern the vehicle is having.
  
  
  

  Customer Answer

  Date: 07/10/2024

  Complaint: 21951729
  
  I am rejecting this response because: After I took my *** back to the dealership after explaining everything to their ******** care team and *****. And ***** offered to to the oil change and the diagnostics to see why the eletrical and horn was not working. I agreed he told me it would take a while and even sent me an uber to get home due to the wait time. I agreed to the uber and went home and got a text saying the vehicle was ready for pick up. When I went to pick up the car nothing was even said about the eletrical. Although It took me 7 months to bring my vehicle back is because Its my only source of a vehicle which i explained to kia ******** service and *****. However all of these defects happened as soon as i got the car back from **** from fixing the Engine! The horn was working fine! The doors were locking properly and the alarm was not going off randomly throughout the night. I feel like I am being held responsible to keep coming out of pocket when *** knows these 2013 vehicles have all of these recalls because of the brand not the CUSTOMER!!! The kia ***** class action lawsuit is similar to my car situation!! If you read over that class action on their website thats what my car is doing but its being overlooked. The horn is brand new and I changed all the horn fuses like ***** advised me to and it still did not work but did *** check all horn fuses and run the diagnostics for what i said was wrong ? NO they only did and oil change and ignored my main concern. 
  
  Regards,
  
  Gabrieaunna Brown

  Business Response

  Date: 07/22/2024

  We maintain that the electrical issues are unrelated to the engine repair. We recommend  she brings the vehicle back and we can diagnose the electrical concern she is having as a goodwill and give the estimate for the repairs for the horn. She would then have the option to repair the vehicle once diagnosed. We will verify that these items are not related to the engine repair since the only part that was replaced was the internally lubricated component (engine assembly and gasket). All accessories and other components are still the same and stay on the vehicle.

• Initial Complaint

  Date:06/03/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Had my vehicle towed to this location for removal of a rodent in my air vents.It took over 5 weeks to resolve the issue. During that time, the car was "left out to overheat, left outside with the windows down" as well as traps placed throughout the vehicle in an attempt to remove the rodent. During this time the rodent caused more damage to the interior including shredding the padding of my children's car seats. I found f**** and shredded debris throughout the cabin upon pickup. My car was not in this condition when I left it and the dealership admitted that they did not try to call an exterminator during this time. They also admitted they should have cleaned it before returning it. They refuse to address the additional damages and say its not their fault. They did not reach out to my insurance to inquire whether professional pest services would be covered as they should have. They did not take care to protect the health of my family by knowingly leaving the vehicle in a hazardous state, and now I have no car seats.

  Business Response

  Date: 06/04/2024

  The vehicle was dropped off to us by the customer and was written up on 04/26/24 with the complaint of a rodent and damage. The vehicle was looked at as soon as possible and we advised the customer of the repairs. She stated that she was claiming insurance. Insurance approval was sent 05/03/24 with the approval to proceed. Parts were ordered and attempted to be repaired when it was evident that the rodent was still present behind the dash and would have to be out to continue repairing. Vehicle was parked outside with the windows down and traps installed and monitored daily. When parts arrived on 05/17/2024 and continued to complete the repairs on 05/20/24. In the meantime there was some slight damage  to removable car seats that were left in the vehicle by the customer at drop off. We attempted to call the insurance company to possibly add a supplement since the damage occurred due to a rodent. They stated that the State of Texas law reads that there is no coverage to the interior of vehicles for any kind of rodent damage. We did not have the vehicle ready when the customer arrived and that is our mistake. We then performed an interior detail for the customer but we have no control of the rodent that was in the vehicle.
  
  

  Customer Answer

  Date: 06/04/2024

  Complaint: 21784688
  
  I am rejecting this response because:

  Upon admission they did not do everything they could to prevent further damage. There was no attempt to call a professional exterminator or asking our insurance if they'd cover one (a mistake as admitted by *** corporate) which led to our car seats being damaged and requiring replacement. Our car seats were damaged due to negligence (again by admission) and we need replacements. 
  
  Regards,
  
  *****************************

  Business Response

  Date: 06/05/2024

  ***********************, the service manager, has spoken to the customer and we have agreed to replace both car seats and have the vehicle detailed.  

  Customer Answer

  Date: 06/06/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *****************************

• Initial Complaint

  Date:05/18/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a vehicle from Moritz *** on 4/21. Initially, my experience was great! I worked with an awesome salesman, ******. I provided ****** with my vehicle of interest and corresponded with him throughout the day until we met later that evening. I was approved with no money down, but the finance manager, ****, changed that when I met with him. He said I would not be approved (after being approved) if I did not put down anything. I conceded and provided the downpayment. The vehicle I was approved for was changed during the signing of my contract. I was advised it was only changed by one year. My husband and I went to view the vehicle, which was done at night. Everything seemed fine; however, after picking it up the next morning, I noticed a ton of scratches, and the truck hadn't been detailed as promised. I advised the Service Manager, ****, that I would NOT have purchased a vehicle with so many scratches. He said he would take care of it. In addition to the scratches and lack of detailing, the vehicle had issues starting after only driving it for a few days, which was concerning due to the vehicle's age. I immediately took the vehicle back, and requested a full diagnostic, detailing, and scratch removal. My husband inadvertently left his wallet in the vehicle when I dropped it off, and I went to retrieve it; no one could locate my truck for 40 minutes! **** hadn't properly tagged the vehicle the day before. I then spoke to ****, who is the Sales supervisor. He offered no apology, only insisted that my summation of events was inaccurate because he was unaware that I'd endured any issues. Other than my interaction with *******, this was THE most horrible buying experience I've ever had! I did not feel valued or respected! Moritz was highly recommended, but I'm not sure if I will be a returning customer! In light of everything else, I want to thank ****, he removed all the scratches from my vehicle in record time!!

  Customer Answer

  Date: 05/18/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. ****** from Moritz was awesome! He listened to my concerns and assured me that I was a valued customer. I appreciated this more than anything! Thanks, ******!
  
  Regards,
  
  ***********************

• Initial Complaint

  Date:01/03/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Details:My daughter had her transmission replaced about 3 weeks ago at the Moritz *** in Forth Worth. They had the car for 3 weeks prior to fixing it. The car is almost 3 years old, ****** miles and is cover under the ****. On Saturday December 24 the car again started skipping and doing what is was doing prior to the new transmission. We called yesterday and was told they cant get the car in until Jan 17th, this is an emergency and unsafe type of situation and the car needs to be serviced soon, she returns to college on January 13. The person we spoke with was extremely nonchalant like its not a big deal.What we would like to happen is they take ******* provide a loner car or rental until they are able to look at it again; and figure out what is going on with the car. This is unsafe, and should be treated as such.

  Business Response

  Date: 01/04/2023

  We have contacted the customer and arranged for drop off tomorrow at 2pm. We will provide alternate transportation while the repair is being completed.

  Customer Answer

  Date: 01/17/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *************************