3 Customer Reviews
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Review from Juan O
1 star01/06/2024
Disappointing Experience at Moritz **************** and Unfair Practices I recently had a profoundly disappointing experience at Moritz **** and I feel compelled to share my frustration with potential customers. My family and I have been loyal customers, purchasing four cars from Moritz *** over the years. However, our recent encounter left us feeling deceived and undervalued.The primary issue lies in Moritz ***'s pricing strategy. Unlike other dealerships that offer reasonable discounts or negotiations, Moritz *** insists on selling cars at the Manufacturer's Suggested Retail Price (MSRP), with absolutely no room for discounts. This inflexibility is particularly frustrating, as it contradicts the industry norm and places an unnecessary financial burden on customers.What further added insult to injury was Moritz ***'s introduction of so-called "VIP" additions, which are presented as non-negotiable. These additions come with a hefty markup, contributing to an already inflated overall cost. It's disheartening to see a dealership taking advantage of loyal customers by pushing unnecessary and overpriced add-ons.Compared to Moritz ***'s practices, my recent experience at ********************* was refreshingly positive. Not only did we secure a deal of $2000 below MSRP, but there were no forced "VIP" additions with exorbitant markups. The transparency and fairness at ********************* stood in ***** contrast to Moritz ***'s questionable practices.Given the lack of flexibility, the inflated prices, and the disappointing treatment of loyal customers, I cannot, in good conscience, recommend Moritz *** to anyone. It's disheartening to have spent years supporting a dealership only to be met with such disregard.Moritz **** you have lost at least four customers from my family alone. I sincerely hope this review is a cautionary tale for potential customers who value transparency, fairness, and reasonable pricing. Our business will be taken elsewhere, and I bid Moritz *** *********
Moritz Kia Ft. Worth Response
01/09/2024
Thank you and we are sorry we did not meet your pricing expectations.Review from Julie J
1 star11/20/2023
WARNING: They will NOT listen tot you. Getting a timely appointment proved to be a saga in itself. Multiple requests for a simple appointment led to unexplained delays.Despite my clear explanations, the service team seemed to struggle with understanding and fixing the adaptive cruise control issue. Test drives and extensive time spent at the dealership resulted in a persistent problem that remained unresolved until I paid out of pocket for the repairs. I told the dealership on day 1 the radar plate was broken yet it took them a month to find the problem. Shockingly, once they actually looked, the radar plate was broken, just like I had said. Since the service team had failed to accurately reproduce the issue, despite explicit instructions and evidence I provided, I took the day off work to take one of their technicians for a test drive. It took less than 5 minutes to replicate the issue. I left the test drive with the understanding (and hope!) that the technician comprehended the issue Delayed Radar System Inspection: Despite the test drive, it took another 3 days for them to consider inspecting the front radar systems, despite my earlier warnings about potential radar plate issues on DAY 1 The radar plate is only accessible under the bumper and necessitates its removal for access. Im not a mechanic, but given they were explicitly and directly told what it was and where it was, logic would dictate removing the bumper should have been step 1 on day 1.Shockingly, after weeks of having my car, Moritz *** suddenly claimed impact damage to the bumper and radar. No external damage was visible, and the alleged scratches seemed inconsistent with causing a radar malfunction. No one has been able to even give me an adequate explanation as to how the radar plate could become bent and broken without corresponding damage to the exterior of the vehicle.Review from Rod T.
1 star04/27/2022
We have purchased 6 different KIA vehicles from Moritz KIA Fort Worth and have always been treated with respect and like they wanted out business!!! Not this time though, not sure what changes were made when they built the new showroom but customer service went out the window!!!! In the past sales managers told salesmen to treat us like family because we were loyal customers. This time they didn’t even try to make us happy!!! We know stock is limited and my wife wanted White, Forte GT. We asked Moritz to find one. She looked also and found one in Waco. We were set to go look at it when Moritz called about one they had available because a deal had fell through with another customer. We went and drove it liked and we’re set to buy. They gave us out the door price, my wife had a quote from the Waco dealership that was a little lower $1,100. We asked them to meet not beat the price. First thing from them was go to Waco, then the car won’t be there and then they are going to charge you $5 to $10 thousand over MSRP. We informed them that we had been in contact with them and that the car was there. They said go to Waco and when the deal falls through come see us! Well when they told me to leave they told me they didn’t want my business ever again!!! I will drive to Waco, they were awesome, or anywhere else to buy my vehicles from now on!!! So disappointed!!!! Rod ****** Fort Worth, Tx
Customer Review Rating
1/5stars
Average of 3 Customer Reviews
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