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Find a Location

Divine Air Solutions has 1 locations, listed below.

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    Business ProfileforDivine Air Solutions

    Air Duct Cleaning

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 4 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    8301 Brook Water Dr, Fort Worth, TX 76120-2781
    BBB File Opened:
    10/12/2018
    Years in Business:
    5
    Business Started:
    7/3/2018
    Business Started Locally:
    7/3/2018
    Business Management
    • Mr. Togi
    Contact Information

    Customer Contact

    • Mr. Togi

    Industry Tip

    BBB Tip: Cleaning your air ducts

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    02/07/2022

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    I hired Divine Air Solutions through a trusted ************** I am associated with. I saw their advertisement on the page and reached out for an appointment. Upon their arrival at my residence, the guy walked in without introducing himself and immediately asked if I had a dog. He then tried to get me to go into each room and show him where my vents were. I immediately felt uncomfortable, but they had their equipment with them so I let them proceed with the "job". When they were done I was charged double what I was originally quoted, and the vents were not even clean. However, I did not know this until after they left and I took my own pictures. The man showed me a random picture of a clean vent that couldn't have been my house because I took my own pictures after they left. I was charged $388.80 for them to shop vac the entrance to my vents. Not only did they leave a mess and not put back my furniture, but they also broke a lamp right in front of me. Me, being the person I am said it was okay because accidents happen and I wasn't aware I was getting ripped off at this point. To add to the creepiness, I sent the "owner" a message on ******** telling him I was not happy with the service and felt that I was scammed. He asked that I not be mean to him because he was "sensitive" too, and then said "he would talk to his technician". I have yet to hear anything back and am now out $388.80 and still have very dirty ducts. I canceled my debit card in case they tried to charge anything further, and I am thankful my kids and I are safe as they made me feel extremely uncomfortable.

    Customer Reviews

    4 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Amy M

    1 star

    07/24/2023

    *0/10**DO NOT USE THIS COMPANY!!!*My initial contact was through a local ************** who had posted that they were a family that had recently relocated to my area and was eager to introduce their services to our community. The post asked for anyone interested in having their air conditioning ducts cleaned to private message the original poster the size of your house. So I did private message the poster my house size, and she replied that they would be available in my area a couple of days later. She messaged me and we set up an appointment. The tech was supposed to arrive between 2:00 and 5:00 p.m.They arrived a few minutes before 2:00 and I was in the bathroom so my husband let them in. They began working and after a few minutes I came out of the bathroom and witnessed what they were doing supposedly cleaning the vents. Basically it was a giant hose with a brush on the end of it that they introduced into the duct at most 2 ft. and then pulled it back out and all that dust and gross from the vent fell out onto the floor and surrounding areas. They didn't even use a drop cloth, except for when my husband got a blanket to serve as a drop cloth on our bed. And they LEFT THE **** ON THE ***** BENEATH THE ****** When I began to question one of the men who seemed to be in charge if he could give me his company's name & license number he informed me that he didn't need a license to clean A/C ducts in ***** (false I later found out.) The more I questioned him I became suspicious. They were there "cleaning" for about 25 minutes. The friendly new neighbor from ******** who arranged this tech to come told me it would take about 45 to 60 minutes for a house my size. So the guy is wanting me to pay him with cash or cash app etc. I ended up using my credit card basically just to get the man out of my house. When I contacted the person from ******** telling her I was not happy with the service she blocked me and took her post down off ********. TOTAL SCAM!!! ??

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