Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been paying this company and I was told over and over again that my transmission and engine parts were covered under the plan that I was spending $82 on. When I signed up I provided the make and model of my vehicle, yet the insurance agent did not tell me that my ****** transmission would not be covered. So they took my money knowing that my car would not be covered. My transmission goes out and I try to make a claim. The mechanic tells me that my insurance company, Everything Breaks, says that they cannot cover a CV Transmission. The mechanic ***resentative said over the phone that the everything breaks phone *** automatically knew that they could not cover the transmission even though the mechanic ***resentative had not yet mentioned what type of transmission my car needed. I have the phone conversation. I want my money back for the $30 towing I paid to get the car to the mechanic shop, the $21 for taxi for me to get back home, the $262 I paid for the service that was promised but not received.

  

  Business Response

  Date: 07/08/2025

  Were truly sorry to hear about your recent experience and completely understand how frustrating it must be to deal with unexpected vehicle issues. Please know that your concerns are important to us, and we appreciate the opportunity to respond.
  
  You are correct that transmission and engine components are typically included in our coverage. However, as discussed during the enrollment process and outlined in the contract you received and attached, ****** CVT transmissions are specifically excluded. This exclusion is clearly listed under the "What is Not Covered" section, item #**, due to the known failure rates and unique design of these transmissions.
  
  Regarding your towing expense: our terms and conditions state under the Towing section that we cover up to $100 at no out-of-pocket expense to you, with any additional mileage or fees to be paid directly to the service provider. In your case, we did apply the $100 benefit as outlined in your plan.
  
  We understand that this outcome was not what you expected, and we truly regret any confusion. While we are unable to offer reimbursement for a non-covered component, all other listed parts under your policy remain fully protected.
  
  If you'd like assistance reviewing your policy or discussing other eligible benefits, we're here to help. We value your feedback and the opportunity to improve our service.

• Initial Complaint

  Date:06/11/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  service was Terrible the first time I used the coverage they gave the repair facility no assistance and my vehicle was in repair for over 30 days. then they provided used rebuilt parts for the repair. So, when I completed the repair I cancelled the policy. they sent me an email cancelling policy and then 2 month later they continued to charge my credit card after the cancellation. If you try to call them on the phone plan being on hold listening to their B.S. recording that is total lies. there don't answer the phone and provide any type of customer service to make a point I call the ************ number when I started this complaint and now 21 minutes i have been on hold. Consumers be ware!these guys are not good business!

  

  Business Response

  Date: 06/16/2025

  Thank you for bringing this matter to our attention, and we sincerely apologize for the frustration and inconvenience you’ve experienced.
  

  Upon review, we confirmed that your policy was officially canceled on 02/11/2025. Unfortunately, due to a system error, your account was mistakenly reactivated, which triggered additional charges. We understand how upsetting this situation is and take full responsibility for the mistake.
  

  Please rest assured that all charges made after your cancellation have already been processed for a full refund. While we’ve initiated the refund on our end, the timing of when it reflects in your account may depend on your financial institution, though it typically takes 3–5 business days.

  We are also actively reviewing this issue internally to ensure it does not happen again. If you need further assistance or would like to speak directly with a representative, please don’t hesitate to contact us—we are here to help and want to make this right.
  

  Thank you again for your patience and for giving us the opportunity to address this.

  Customer Answer

  Date: 06/24/2025

  I have reviewed the business’ response and accept this
  resolution. 

• Initial Complaint

  Date:06/10/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transaction date August 2024 dispute date May 2025 I tried to use their service only to find out, they don't provide anything! They simply take your money and when you need their service they have a my rate of excuses and fraudulent phone numbers they provide you with and hope to where you down. This company is a total scam all you have to do is look up the reviews on the internet. It's a disgrace that you would have give them an A+ rating. Just look at all the reviews on your own site! How do you justify an A+ rating for a company that does nothing but steal money from people. I needed my automobile air conditioning fixed they ran me around for 3 weeks calling every mechanic within a 25 mile area none of these mechanics did business with them or ever heard of them! They even directed me to a ********* a big huge company like ********* I went to ********* they have never heard of them! I want my car fixed or my money back

  

  Business Response

  Date: 06/10/2025

  Were sorry to hear about your recent experience and appreciate the opportunity to address your concerns.
  

  After reviewing your account and speaking with you directly, we understand the frustration you experienced while attempting to get your vehicles air conditioning repaired. Please know that Everything Breaks does cover both parts and labor for covered repairs, and we sincerely apologize if you were misinformed by the dealership. Unfortunately, we cannot control what external service centers may say, especially if they are unfamiliar with our program. However, we are happy to speak with any repair facility directly to clarify coverage and assist in getting repairs approved.
  

  As discussed during our call, we encourage you to have the dealership or repair facility contact us directly while youre on-site. This ensures we can address any questions in real time and avoid further delays.
  

  Our goal is always to provide timely service and clear communication. Wed still love the opportunity to assist in getting your air conditioning fixed. Please reach out to our ***************** the next time you're at the repair shop so we can work with them directly and get you taken care of.
  

  Thank you again for speaking with us, and were here to help every step of the way.

  Customer Answer

  Date: 06/27/2025

  I am rejecting this response because:   I have not been able to find a mechanic to fix my car through this company!!!!! No one accepts their warranty. I've been told they're very difficult to work with and rarely pay it's shameful it's shameful!

  

  Business Response

  Date: 06/27/2025

  As mentioned in our previous response, it is ultimately the repair facilitys decision whether or not to work with your service contract provider.

  
  Please reach out to our customer service team and let them know which shop you plan to visit, so we can contact them directly to discuss the claims process.

  Customer Answer

  Date: 06/28/2025

  Every thing breaks LOOK at the reviews!!! I'm starting to think I can't even trust a better Business bureau when you tell me that if a company responds that gives him an a rating!? But the reviews the customers leave me nothing even though they're all negative?! I'm starting to question better Business bureau at this point in their decisions a rating for an f company

• Initial Complaint

  Date:05/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been with this company for 2 years with top of the line coverage. I have had problems with them from rhe get go but been able resolve issues doe the most part until now.I had a instrument gauge cluster that went out some time ago that had to be replaced in which I replaced they did not but thats what I'm leading up to. So, I just recently sent in some receipts for oil changes that's when they told me I was no longer covered. No explanation whatsoever They even put me on a no call list too . Had no idea what was happening When I did finally get ahold of them they were very unruly and disrespectful towards me as well as not giving me a clear explanation of why they just abruptly dropped me.From what I can sumerize is that the mileage on the instrument gauge that I purchased myself was higher than the mileage I assumed what is allowed even though that's not the accurate mileage on the vehicle itself. I tried to explain this to the supervisor they put me in contact with she was very difficult on so many levels not to mention incompetent!! That's why I'm so disgusted because she was not even trying to help resolve or do anything for me for as long as I was with them not to mention all the money invested too. I can even prove the mileage on my vehicle I even told which they even have records of this. And if they are going to drop me they owe me money that they have not returned either.But I can't even reach them at all on my phone because they put a restriction on it.Please help!I'm a disabled vet

  

  Business Response

  Date: 06/06/2025

  We appreciate the opportunity to address this matter.
  

  This customer has been with us for an extended period, and we value their loyalty. We understand their frustration and are committed to working toward a resolution that aligns with the terms of their coverage.
  

  After a recent review of submitted documentation, it was discovered that the customer had replaced their vehicle’s instrument cluster, which resulted in an odometer discrepancy. Accurate mileage is a critical component in determining coverage eligibility, and when discrepancies arise, additional documentation is required to validate the true mileage of the vehicle.
  

  We have spoken directly with the customer and provided a detailed explanation of the issue. The customer has acknowledged understanding the concern and has expressed a willingness to obtain and provide supporting documentation to clarify the mileage discrepancy. Once this documentation is received, we will gladly continue our review and determine the appropriate next steps based on the policy terms.
  

  We remain committed to assisting our customers within the limits of their service agreements and have offered to re-engage once documentation is available. If, after their review, the customer is unable to obtain the required records, we have encouraged them to contact us to discuss any alternative solutions that may be available.
  

  We are here to help and look forward to resolving this matter in good faith.

• Initial Complaint

  Date:05/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My vehicle experienced an issue with the air ride suspension system. I took it to a dealership and after 2 months they returned it with issues. The air ride would not engage in all of the settings due to a compressor leak. The company said they would not approve the diagnosis from the dealer because the compressor was only leaking , NOT broken. They also said it was my fault for driving from the dealership to home and back after I picked it up on a Friday and had to return it Monday. They said I should not have engaged they system. There is not way to engage or disengage they system. It is based on computer controlled components. They only engagement for the driver is based on ride height, which is the issue..it will not engage in the upper levels of the system. I just want them to replace the faulty compressor. and Complete the job that was started. This is going to be my daughters vehicle and I do not want to send her 3 hours away to school to experience issues far from help.

  

  Business Response

  Date: 05/28/2025

  The customer posted this review previously: "TERRIBLE Experience!!! I have the most expensive warranty they offer. My vehicle was experiencing an issue with the air ride suspension system and I took it in back in March. The first red flag was the place I took it said they dont work with that warranty company because of bad past experiences with other customers. The second place I took it just didnt have a person that could work on my system. So I took it to a dealership. It took forever for the dealership to to get replys from Everything Breaks. It was there for over 2 months. When it was 'Repaired" and I went to pick it up, I didnt drive more than 5 miles and realized there was still a problem. I immediately called and let the dealership know. It was a friday so they said bring it back Monday. I need a wheel alignment. When I arrived home I could hear the air suspension system trying to level out and balance the car to no avail. I returned it Monday and the very knowledgeable technician and myself went for a ride and he immediately noticed the issue. The systems compressor had gone out due to the initial leak and the fact it had to work overtime for months while it sat in the lot at the dealership to keep its self level. There is no way for the driver to turn the compressor on and off due to the way the system is built. There is no on/off switch. It is self leveling. Now Everything breaks will not pay to fix the compressor and saying it is my fault for using the system. There is no way to not use the system. It is automatic. Horrible experience with customer service first of all. It takes forever to get a person on the phone and then you get transferred in an endless circle. Second horrible experience was with the adjuster vehicle knowledge and not understanding the systems and then denying the claim based on info they dont understand instead of listening to the certified tech actually working on the car. I wouldnt use this company if I were you."
  
  Thank you for your updated review. We truly understand your concernespecially with this vehicle intended for your daughter as she prepares to leave for school.
  To clarify, your original claim included multiple components: the rack and pinion, radiator, valve cover gasket, an air spring, and a suspension leak. All of these were approved and covered under your plan. However, the compressor was not approved due to continued operation while the system was compromisedspecifically, the prolonged strain on the compressor caused by the existing leak, which led to further failure. Unfortunately, per the terms of your contract, we are unable to cover components that fail due to continued operation after a known issue.
  We recognize that the air suspension system is computer-controlled and does not allow for manual disengagement. That said, once a failure is present, continuing to drive the vehicle can still cause additional damageregardless of driver inputwhich falls outside of whats covered.
  Lastly, were still waiting on the final invoice from the repair facility for the approved repairs. We cannot issue payment without it, but once it's received, we will process it promptly.
  We appreciate your business and welcome any new documentation from your repair facility that may help us further review your case. Our goal is always to be fair and thorough in every claim decision.

• Initial Complaint

  Date:05/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On two different occasions, Everything Breaks was contacted by repair facilities to initiate a claim for repairs on my 2016, **********, ***********, only to be told that my policy was cancelled, when I called Everything Breaks, to get clarification because I was clearly able to see that the premiums for my policy had been deducted from my checking account, I was told that there was some communication error and that they would have a supervisor contact the repair facilities to correct the issue? That never happened and Everything Breaks continues to deduct the policy premium from my checking account. When I called them to ask to be made whole, I was transferred from one the department to another and after calling back several times to speak with a supervisor, I was told, they could take my number down and have supervisor return my call and when I asked about the time frame, the response was, they could not give me a time frame?

  

  Business Response

  Date: 05/22/2025

  Thank you for bringing this matter to our attention. We understand the importance of clear communication and regret any frustration the customer may have experienced.
  

  Upon reviewing the account history, we found that on both occasions when repair facilities contacted us to initiate a claim, the customers policy was in a suspended statusnot cancelled. The suspension was due to missed or incomplete premium payments, which temporarily paused coverage under the terms of the agreement.
  

  Additionally, the repair facilities proceeded with repairs without receiving prior authorization from Everything Breaks, which is a required step for claims approval as clearly outlined in the policy terms.
  

  While we empathize with the inconvenience this may have caused, we must adhere to the conditions of the contract. Coverage is not active while the account is suspended, and unauthorized repairs are not eligible for reimbursement.
  

  We are committed to ensuring our members understand their coverage and welcome the opportunity to clarify policy details at any time.

• Initial Complaint

  Date:05/02/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They keep charging card when my bill not due I got charged twice within a few days of each other

  

  Business Response

  Date: 05/06/2025

  We sincerely apologize for the inconvenience and frustration this has caused. Due to a system error, your account was inadvertently charged multiple times in close succession. As soon as the issue was identified on May 2, we promptly issued refunds for two of the three payments.
  

  We understand how important timing is when it comes to your finances, and we deeply regret any disruption this caused. We are actively working to ensure this does not happen again and truly appreciate your patience and understanding.
  

  If theres anything further we can do to make this right, please dont hesitate to reach out.

• Initial Complaint

  Date:04/28/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I do not want their insurance. I do not drive a 1000 miles a month. I talkrd to the supervisor and je confirmed theyd issuse me a refund within 5- 7 days and i have yet to recieve my refund in the amount of $90 dollars. Everything breaks again violated and took the money straight out of my account, which i did not authorize. I also do not want them having any information to my account as i did not get everything breaks authorizations.

  

  Business Response

  Date: 04/28/2025

  We apologize for any confusion. To clarify, Everything Breaks is not affiliated with the website ***********************************, and the screenshot you referenced does not pertain to us.
  

  Additionally, you are not required to drive ***** miles each month. Our contract includes a standard 30-day and *****-mile waiting period before claims can be filed, which is common across the industry to protect against pre-existing issues.
  

  We can confirm that your $90 refund was processed on the same day you contacted us to cancel. See attached.
  
  If you have any further questions or need assistance, please feel free to reach out.

• Initial Complaint

  Date:04/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Will not reimburse me for a payment for work paid Out of pocket to Team auto in Scottsbluff Neb. for a auto repair on Jan. 6 2025. Repair was to be covered under contract to Everything Beaks

  

  Business Response

  Date: 04/28/2025

  We sincerely apologize for any delay regarding your reimbursement. We can confirm that a check was mailed to you in mid-April 2025. If you have not yet received it or have any further concerns, please feel free to contact us directly so we can assist you further.

• Initial Complaint

  Date:04/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I been paying this Everything Breaks car warranty since 10/02/2022 . $105.00 a month because they said if my car broke it would be covered I had the top of the line coverage. now my car broke and they asked me for my receipts of oil changes and transmission service I sent it to them and they refused my claim . so basically I paid them $3,255 for nothing because now I got to go get my car fixed with my own money after they was supposed to be covering my repairs . so basically they scammed me for my money. and I want it back .

  

  Business Response

  Date: 04/21/2025

  First and foremost, we sincerely apologize for the frustration and inconvenience this customer has experienced. We understand how stressful it can be to deal with unexpected vehicle repairs, and we appreciate the opportunity to respond and clarify the situation.
  

  Upon review, the customer enrolled in coverage on July 5, 2022, under policy number EBTL0149444. It appears the customer referenced an incorrect policy number (EBTL0025114), which may have contributed to some initial confusion during the claims process.
  

  A claim was submitted on March 27, 2025, for transmission replacement and right bank lifter replacement. These components are eligible for coverage under the customers plan. However, like most vehicle service contracts, the policy requires the vehicle to be properly maintained according to the manufacturers recommended service schedule, as outlined in the owner's manual.
  

  In this case, both the customer and the repair facility were unable to provide documentation showing the transmission was serviced at the 120,000-mile interval as required. This maintenance is critical and a condition of coverage. Without proof that this service was performed, we are unable to validate that the failure was not due to maintenance neglect.
  

  As a result, the claim was denied in accordance with the terms and conditions of the contract. We regret that coverage could not be extended in this situation, but we are bound by the language of the agreement.
  

  We remain committed to fairness and transparency and are happy to review the file again should any additional documentation become available.