Complaints

This profile includes complaints for Tricolor Auto Group, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Tricolor Auto Group, LLC has 11 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Tricolor Auto Group, LLC

  1111 W Mockingbird Ln STE 1500 Dallas, TX 75247-5028

• 

  Tricolor Auto Group, LLC

  545 E John Carpenter Fwy Ste 1900 Irving, TX 75062-8130

• 

  Tricolor Auto Group, LLC

  551 S Buckner Blvd Dallas, TX 75217-4512

• 

  Tricolor Auto Group, LLC

  100 E Airport Fwy Irving, TX 75062-6301

• 

  TriColor Auto Group - Midland

  2800 W Wall St Midland, TX 79701

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6/3/2024 I purchased a 2021 Jeep Grand Cherokee from this dealer and put down $2,700. 6 weeks later I took the vehicle back in because it was leaking rain water and the transmission was stalling/jerking. The only repairs made were for exterior damages but nothing was done about the transmission. A few months later I took the vehicle back for the transmission troubles. They said that a part was missing for transmission repairs and we put it off. In February I took in the vehicle again. It was in the shop for 3 weeks for transmission repairs. My personal belongings were stolen from my vehicle. The dealer and the shop were both incompetent on helping me locate them or replace them. But, most importantly the car remained in the same poor condition as before. A few weeks ago I took in the vehicle again, I filed a service order to repair the transmission. The steering wheel locks, it almost shut off once on the highway, it does not accelerate, stalls, and jerks. The dashboard was lit up with codes. Their service advisor *** told me they were sending it off for repairs for these issues. All still under warranty.When I picked up the vehicle, the codes on the dash were gone. The mechanics there told me they were ordered to erase the codes and the dealer had declined paying any transmission repair costs. They did some tire and shock adjustments that I did not ask for to slap on the invoice as well as a transmission diagnostic. The state of the car remained the same. I took matters into my own hands and took the vehicle to our trusted mechanic at my own expense. All the codes were still there! I attached photos of the codes taken with my phone.I went in person to confront management for this fraudulent transaction. I was humiliated and screamed at by ***** to leave their dealer, with no resolutions in place.I would like to return this vehicle without it damaging my credit and get some of my money back. It is not safe to drive and this dealer cannot be trusted.

  Business Response

  Date: 07/17/2025

  This shall serve as Tricolor Auto (the Company)formal response to the complaint filed by ******** ******** (the Customer)with the ********************.  Below is a summary of the facts as we understand them. 
  On 06/03/2024, the customer purchased a 2021 Jeep Cherokee and made a downpayment of $2,760.00.
  We appreciate the customer for sharing their concerns.We understand how frustrating it can be to deal with ongoing vehicle issues,and we truly want to help.
  After reviewing ******************** history, the vehicle received several approved repairs early on, including a full transmission rebuilt in February. Since then, multiple appointments were scheduled,but were missed, and others resulted in diagnostics where no issues could be duplicated. Most recently, in June, the vehicle was inspected again, and while several codes were present, they were likely caused by a low battery. The shop found no active transmission problems at that time and recommended new shocks and tires.
  Our goal has always been to work with the customer to find a resolution. While we investigated all concerns thoroughly including the claim of missing items, weve found no evidence of mishandling. Were also aware of the visit to the lot and regret that the situation has escalated.Please know we take all feedback seriously and aim to treat every customer with respect and care.
  If Ms. ******** is still experiencing issues, we encourage her to reschedule with the shop so we can reassess and assist further. Our service department has been consistently contacting the customer.
  Please contact our Customer Advocacy team for further assistance at ************.
  Best Regards,
  *****
  Senior Compliance Analyst

• Initial Complaint

  Date:06/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

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

  Business Response

  Date: 06/30/2025

  This shall serve as Tricolor Auto (the Company) formal response to the complaint filed by ******** ****** (the Customer) with the ********************.  Below is a summary of the facts as we understand them:
  On February 28, 2025, Ms. ****** purchased a 2021 ****** Versa and made a downpayment of $1,800.00. The vehicle came equipped with 18 month/ ****** miles (whichever comes first) limited warranty.
  Between June 10 and 11th, Ms. ****** requested a service appointment, the service center noted that the customer called stating that vehicle had transmission problems. Ms. ****** requested a tow truck but was explained that we do not offer roadside assistance, and we do not have towing services available.
  On June 18, 2025, The vehicle was in line for diagnostic.
  Unfortunately, the limited warranty no longer applies since the customer has driven more than ****** miles. The estimated cost for transmission repair is $4650, and Ms. ****** does qualify for payment plan to pay for the repairs. To date there has been no decision made on the customers behalf whether she wants to continue with the repairs.
  On June 19th,an agent from our ****************** tried communicating with the customer and left voicemails but did not receive a call back.
  Considering the customer is past due on payments, we encourage her to contact our service department to confirm whether she would like to proceed with the repairs. Communication has been made to assist Ms. ****** with a deferment to assist with the past due payments.
  We hope that we have fully addressed the complaint. Should Ms ****** require further assistance, we may be reached at ************.  

• Initial Complaint

  Date:05/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2020 ***** Silverado from Tricolor Auto Group on March 14, 2025. On April 18, the transmission failed while I was driving on Interstate 35 in *************. At no point did Tricolor inform me that the vehicle had pre-existing transmission issues. I had to leave the truck at a ********* station and contacted Tricolor to retrieve it.The truck remained in their service department for approximately a month. After picking it up, I attempted a trip to ****** with my children. During the drive, the transmission temperature rose dangerously high, reaching 298F. This posed a serious safety risk to me and my family. I had to tow the vehicle to ****** and then back to my home in ********, ***When I returned the truck to Tricolor for further service, the paperwork stated that I had requested a detailed inspection, including the transmission replacement. However, they failed to replace the transmission, and the overheating issue persisted. The vehicle is now back in the shop for a second time and is being sent to ******* for further evaluation.This ongoing issue has caused significant inconvenience, financial burden, and raised serious safety concerns for my family.

  Business Response

  Date: 06/09/2025

  This shall serve as Tricolor Auto (the Company) formal response to the complaint filed by ***** ******** (the Complainant) with the BBB.  Below is a summary of the facts as we understand them. 
  Please note that the Complainant is not a customer with an active loan in our system but is listed as an authorized third party on the account of ******** *******-*********.
  On March 14, 2025, ******** *******-********* (the Customer) purchased a 2020 Chevrolet Silverado and provided a down payment of $3,650.00.
  Upon review of the account, we confirmed that on April 18, 2025, the vehicle was taken to a repair facility to repair the transmission.The necessary repairs were completed, and the vehicle was returned to the customer.
  However, on May 31, 2025, the vehicle was taken back to the repair shop due to reports of the transmission overheating. We have been in contact with the repair facility, and at this time, they have not been able to replicate the issue.
  We sincerely apologize for any inconvenience this situation may have caused and want to assure you that we are working closely with the repair facility to identify and resolve the issue as quickly as possible so the vehicle can be returned to the customer.

• Initial Complaint

  Date:05/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They dont answer the phone. My car is broke down at one of there shops and I got it 3-13 the trans is gone. They wont pick up for the shop and let them know theyre paying for it

  Business Response

  Date: 05/28/2025

  This shall serve as Tricolor Auto (the Company) formal response to the complaint filed by **** ****** (the Customer) with the ********************.  Below is a summary of the facts as we understand them. 
  On 03/13/2025, the customer purchased 2019 **** Escape and made a downpayment of $2,800.00.
  Upon review of the account, please be advised that an appointment was scheduled with the repair shop on May 14, 2025. Following the inspection completed on May 16, 2025, we requested that the repair shop provide a detailed breakdown of the necessary repairs so the information could be submitted to our approval department for further review. On May 22, 2025,our approval department suggested an estimate for the repairs. However, the repair shop responded with a counter estimate. As of the date of this response, we are currently awaiting approval of the estimate from our approval department.
  Please be assured that we are committed to maintaining constant communication with the repair shop to move this process forward as efficiently as possible.
  We hope that we have fully addressed the complaint.Should Ms. ****** or the BBB require further explanation, we may be reached at ************.  

• Initial Complaint

  Date:05/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Feb/12/2025 down payment amount of $4000. I was sold a vehicle that was supposedly certified and within a few days I had to take it in for maintenance and to come out of my pocket and theyre really bad business really rude and incompetent.

  Business Response

  Date: 05/27/2025

  Thank you for the opportunity to respond to the complaint filed by **** ********, (the Customer).

  
  Unfortunately, we are unable to locate Mr. ********* account and will require additional information in order to conduct a thorough investigation. Please contact our Customer Advocacy Team at ************ to provide the necessary details.

• Initial Complaint

  Date:04/22/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased this vehicle back in February. This company is not taking off my money im putting into my vehicle. My beginning balance which is the actual cost of my vehicle was $33,874.43. I put down a down payment of $3,000 and then have paid 3 payments of $427.00 and they have the balance remaining still sitting at $33,473.97. I have paid a total of $4,281 since February *******. The dealership has that i've only paid a total of $400.46 which is very very wrong and not even close to correct. I have every single receipt from that date purchased with my down payment all the way up until my last payment on 4-18-2025. Every receipt will be included in the uploaded documents as well. The dealership refuse to talk with me about anything, and they play the transfer game from the dealership to customer service, and neither one of them is making this make any sense because they are wrong. They are trying to pocket my money and are not counting my payments towards my vehicle. The initial agreement when I bought this vehicle was the regular truck note of $353, and an additional $74 for the collateral insurance payment. Which comes out to $427.....which is what I've been paying and that's what i'm sticking too. They are being very fraudulent, and I disagree with this. Something needs to happen, and others should be prepared to go through the same thing until someone puts a stop to their fraudulent activities.

  Business Response

  Date: 05/07/2025

  This serves as a formal response by Tricolor Auto Group, LLC (TAG) to case number ******** filed by Jaden *****************
  On 2/27/2025, Mr. ********** purchased a 2021 Ram 1500 and made a downpayment of $3,000.00.
  

  We apologize for any inconvenience the custom er may have had with addressing his concerns with our customer service. We understand how important it is that the payments are accurately reflected and that you feel confident in your purchase experience.
  

  After thoroughly reviewing the customers account, our records show that the vehicle purchase was finalized with an agreed-upon minimum down payment of $3,400. At the time of sale, $3,000 was collected, and the remaining $400 was incorporated into the first eight scheduled payments, as outlined in the contract.
  

  Additionally, the documentation presented and signed during the closing process included all financial terms, including the bi-weekly payment of $427 for the first 8 weeks plus $74 for collateral insurance. Assuming Mr. ********** is on time with the payment schedule, The first payment of the normal bi-weekly payment is for $377.00. This structure is consistent with the payment activity we have recorded.
  

  Lastly, we have not found any indication of fraud, and the vehicle sale and financing were processed according to the signed agreement. We would advise Mr. ********** to review his contracts terms and reach out to our Customer Advocacy team with any questions ************.

  Customer Answer

  Date: 05/08/2025

  I have reviewed the business response and accept this resolution. THEY LIED obviously but it's cool. I'll figure it out.

• Initial Complaint

  Date:04/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a vehicle from Tricolor Auto. I signed off for Tricolor to ensure my vehicle for an additional $74 until i was able to provide my own full coverage insurance. I provided Tricolor with my insurance on 3/12. At the time of submission, I was okayed to continue paying my monthly note of $333, and not the $74 for insurance. It was not brought to my attention until 4/9 when i spoke with another Tricolor representative on this matter- that i was informed that a leinholder had to be on the insurance and that it had to be $500 deductible and it to be a full coverage. So when I paid my note on 3/29 of $333, but Tricolor is still charging me $74 for insurance. After speaking to 4 different representatives at Tricolor and providing them with the updated insurance with leinholder, they are saying that they will not dismiss the past due insurance payment of $74 from 3/29 because my insurance provided at 3/29 did not have the leinholder name.

  Business Response

  Date: 05/05/2025

  This serves as a formal response by Tricolor Auto Group, LLC (TAG) to case number ******** filed by ******* ****. 
  On 02/14/2025, the customer purchased a 2021 Chevrolet Malibu and made a downpayment of $2,900.00.
  We apologize for any inconvenience you have had with our company accepting your outside insurance. There is a process we must follow and requirements that should be met when acquiring insurance.
  After reviewing the account, there were some adjustments completed for March and April. You would have only been responsible for the dates that the coverage did not meet our outside insurance requirements. Please contact our Customer Advocacy Team ************ for a detailed explanation.  

• Initial Complaint

  Date:04/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My complaint is in regards of tricolor auto thats connected to ***** auto overcharging me on charges that I never was aware of. Also, I feel that I was illegally manipulated into agree to the terms of the contract for the lease of a vehicle 2020 ****** Altima numerous amount of times, Ive asked to speak to the supervisor and to be provided a number or email or website to file a complaint. One complaint is the disrespect and volatile language that multiple of the Representative issue to me during my questioning him on late fees and charges I never was aware of. Ive asked numerous amount of times for corporate number and they told me verbally they dont have to give me no corporate number. Have my lawyer contact them..

  Business Response

  Date: 04/29/2025

  This shall serve as ********** (the Company) formal response to the complaint filed by ******* ***** (the Customer) with the ********************.  Below is a summary of the facts as we understand them. 
  On October 20, 2024, the customer purchased a 2020 ****** Altima and provided a down payment of $2,050.00.
  Thank you for reaching out and bringing this to our attention. We are sorry to hear about Mr. ***** experience and the frustration it has caused. The customers concerns are completely valid, and we take them seriously.
  After reviewing Mr. ***** account and we were unable to confirm charges you claim you are being overcharged. Please provide further information or documentation to support your claims. There are late fee charges for the payment dates of February 2 and 17th, and March 2nd.
  There is also a ************************************* fee with a balance of $43.00. Mr. ***** has not provided proof of outside insurance coverage (***) that meets our (***) requirements.
  Our Customer Advocacy team ****************, is available to assist with any questions or concerns.
  
  

• Initial Complaint

  Date:03/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In September 2024 I bought a ************************************ ******* which tri color finances their vehicles it was late dark outside too car for test drive when we got back to dealer I told them that the brakes are squeaky and they told me that the brakes were changed and the car was totally 100% looked over also the plate over the shifter was missing and asked if they any knowledge if the car had any transmission problems they said no they changed the fluid in transmission and oil in engine. I put ******************************************************** for their insurance ***** and charged me every month I sent them declaration of my insurance still charge me.When we left with car the passenger side of car on the floor was soaked I took pictures because they never answer their phone so I went up their the next day showed him my pictures he said the carpet was cleaned well he didnt tell me the truth when it rains the water pours down the firewall and all the way to back floor I have pictures also they didnt tell tell the truth about brakes they had 2 different rotors and pads on back brakes which caused the rotor on passenger side to start scraping.Heres the big thing it is now March and I dont have tags Texas DPS doesnt even have the car in their system Im done driving 90 miles round trip to see if they have my tags because they dont answer their phone and tired of being told they are in transit.Ive talked to Tarrant county task force and now Im going to bring this too court I have the pic from the day I got the car I was not told the truth..Im very upset that everyone at this business either didnt care what I told them or they didnt understand what I was telling them.Thiis place should be investigated

  Business Response

  Date: 04/07/2025

  This shall serve as ***************** (the Company) formal response to the complaint filed by ***** ******* (the Customer) with the ********************.  Below is a summary of the facts as we understand them. 
  On September 25, 2024, the customer purchased a 2007 **** Mustang and provided a down payment of $1,400.00. The vehicle was sold on an "AS-IS" basis and does not include a warranty.
  Upon reviewing Mr. ********* account, it was noted that mechanical issues were first reported on March 13, 2025, during a conversation with a representative from our customer advocacy team. At that time, the customer was informed that any necessary repairs would need to be paid for out of pocket.
  The account has subsequently defaulted due to missed payments, and as of March 3, 2025, the vehicle is subject to repossession proceedings. Regrettably, we are unable to offer a replacement vehicle. ********** will need to settle the outstanding fees, after which we can explore potential options.
  Please contact our Customer Advocacy team ************. 

  Customer Answer

  Date: 04/07/2025

  I am rejecting this response because:   I took pictures the same night I purchased mustang lucky lane motors didnt answer the phone I went down there the next morning to lucky lane the salesman told me they just got the vehicle in but they did a inspection of vehicle that the water was from them cleaning the carpet I told him that water was pouring in from the firewall and also told him that the vehicle was hard to take out of park. Thats when I was told again the vehicle passed their inspection.I also since never received my tags I even went to Texas department of motor vehicles and was told they have no paperwork and that they didnt send in any paperwork.i went down to ********** every Friday until march 1st asking for my plates they said they were in transit.Payments were stopped because I called a lawyer and was told to stop because the vehicle couldnt be driven ********** march when I called tri color the representative told me that they had a problem with the title but I should have my tags soon.Luck lane motors never answered their phone I always had to drive 90 miles round trip.The pictures I have are from the same night car was purchased so they knew from day 1 the car had issues..Also the same night I told the salesman that the brakes were squeaking I was told the brakes were knew that next morning looking at the brakes they have two different rotors on vehicle one rotor new the other old and *****.Lucky **** motors also told me that there was no problems with transmission I went down there many times telling them that the vehicle was hard to get out of park they just ignored my concerns.They want me to pay for a vehicle that cannot be driven legally because they never got the plates or sent in paperwork. They also charged me for insurance that I didnt need I had my own insurance but they kept charging me if u look at the date of pictures they are the same night purchased and the only way I found out of the water pouring in from firewall is because it rained on the way home thats why the gps stero and lights dont work because of the water pouring in. So thats not true when they say they were told of problems in march lucky lane motors knew the same day. Also the salesman that sold me the car couldnt ever be reached anymore because he went to a different lot and when I asked the for his location so I could verify all my problems I was told they didnt know what lot he works at. At this time Im going to get a lawyer because I have all the proof that they sold me a vehicle that had many problems and was told many things that were not true

  Customer Answer

  Date: 04/07/2025

  I have requested my phone records from att to show how many times I have called lucky lane motors from September to march when I get this information I will send it in to bbb

  
  
  

• Initial Complaint

  Date:02/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a Dodge Journey 2018 from Tricolor dealership, I have been deceived by the this dealership, the car have a lot of mechanical problems such as transmission leak , bad engine nocking , heads light out, struts are bad , bad noise underneath the car , I tried to contact them many times to ask them to give me another car but no one answered my calls or try to call me back to respond to my calls as a customer, even I went back many times to the dealership to talk to the manager but she is always out of the office or hiding somewhere , the car not worth the price they quoted me ( $23000) I put down payment $1850 , once they received it they turned away from the customer.. its clearly scam and unlawful by selling unsafe vehicles to the public , they take your down payment and is up to you if did not like the car you can return it back but no refunds and they will s**** your credit report. Someone has to stop this dealership from ripping off people . They knew Texas law thats why they deceiving customers,, imagine if there were too many like my self been deceived with no options .

  Business Response

  Date: 03/13/2025

  This shall serve as Tricolor Auto (the Company) formal response to the complaint filed by ***** ***** (the Customer) with the ********************.  Below is a summary of the facts as we understand them. 

  
  On 01/07/2025, the customer purchased a 2018 DODGE JOURNEY and made a downpayment of $1,850.00.
  Thank you for reaching out and sharing your concerns regarding your recent experience with your Dodge Journey 2018. We understand how frustrating it can be to encounter mechanical issues with a vehicle, and we sincerely empathize with your situation.

  
  Please be assured that we take all customer feedback seriously and strive to address concerns to the best of our ability. The repairs for your vehicle were covered under the limited warranty, which unfortunately does not extend to refunds or replacements. We apologize for any inconvenience this may have caused and encourage you to continue working with our service department to resolve any ongoing issues with your vehicle.

  Please contact our Customer Advocacy team for any further assistance ************.