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      Country
          Country

          Find a Location

          Drive Casa has 5 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.
            • Drive Casa

              3312 Marvin D Love Fwy Dallas, TX 75224-4019

            • Drive Casa

              11844 E Northwest Hwy Dallas, TX 75218-1410

            • Drive Casa

              624 S Buckner Blvd Dallas, TX 75217-4513

            • Drive Casa

              10501 Harry Hines Blvd Dallas, TX 75220-2632

            • Drive Casa

              2700 Franklin Ave Waco, TX 76710

            Business ProfileforDrive Casa

            Used Car Dealers
            Multi Location Business

            Current Alerts For This Business

            Misuse of BBB Name and/or Logo:

            On June 29, 2023, BBB requested that Drive Casa cease its unauthorized use of BBB trademarks. Although Drive Casa was initially unresponsive to our request, the business has since removed the infringement in question.

            As of August 29, 2023, Drive Casa has modified its advertisements to comply with BBB’s request.

            Additional business information

            Advertising Review:

            On June 29, 2023, BBB Serving North Central Texas requested that Drive Casa substantiate, modify, or discontinue advertising claims stating that the business is BBB Rated "A+." As of August 1, 2023, Drive Casa is BBB Rated "F."

            The BBB Code of Advertising states that, “The primary responsibility for truthful and non-deceptive advertising rests with the advertiser. Advertisers should be prepared to substantiate any claims or offers made before publication or broadcast and, upon request, present such substantiation promptly to the advertising medium or the Better Business Bureau.”

            While Drive Casa was initially unresponsive to BBB correspondence, as of August 29, 2023, Drive Casa has modified its advertising to comply with BBB requests and meet BBB Code of Advertising standards.

            See all additional business information

            At-a-glance

            Customer Reviews

            1.13/5stars

            Average of 68 Customer Reviews

            Customer Complaints

            126 complaints closed in last 3 years

            59 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            Business Details

            This is a multi-location business.

            Find a Location

            Drive Casa has 5 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              • Drive Casa

                3312 Marvin D Love Fwy Dallas, TX 75224-4019

              • Drive Casa

                11844 E Northwest Hwy Dallas, TX 75218-1410

              • Drive Casa

                624 S Buckner Blvd Dallas, TX 75217-4513

              • Drive Casa

                10501 Harry Hines Blvd Dallas, TX 75220-2632

              • Drive Casa

                2700 Franklin Ave Waco, TX 76710

              BBB File Opened:
              4/29/2016
              Years in Business:
              8
              Business Started:
              11/16/2015
              Business Started Locally:
              11/16/2015
              Business Incorporated:
              9/10/2015
              Type of Entity:
              Limited Liability Company (LLC)
              Alternate Business Name
              • Drive Casa LLC
              Hours of Operation

              Primary

              M:
              9:00 AM - 7:00 PM
              T:
              9:00 AM - 7:00 PM
              W:
              9:00 AM - 7:00 PM
              Th:
              9:00 AM - 7:00 PM
              F:
              9:00 AM - 7:00 PM
              Sa:
              9:00 AM - 6:00 PM
              Business Management
              • Mr. Mark Gallas, CEO
              • Mr. Angel Rafael Torres, COO
              • Mr. Greg Bissonnette, General Counsel
              Contact Information

              Principal

              • Mr. Mark Gallas, CEO
              • Mr. Angel Rafael Torres, COO

              Customer Contact

              • Mr. Mark Gallas, CEO
              • Mr. Angel Rafael Torres, COO
              Additional Contact Information

              Fax Numbers

              • (877) 388-7590
                Primary Fax

              Industry Tip

              BBB Tip: Buying a used car

              Customer Complaints

              126 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              02/26/2024

              Complaint Type:
              Billing/Collection Issues
              Status:
              Answered
              I bought a car from Drive Casa early January of 2024. I was told that day I needed an insurance to drive off the lot and signed up for the insurance provided by Drive Casa through the company Bravo Acceptance. They gave me a folder stating I needed to email ***** Acceptance either a binder or declaration from a new insurance company if I chose to swap my insurance over to another company. This was also reiterated by an employee at Drive Casa and a representative at State Farm, my new insurer. I emailed a copy of my binder on January 26th to Bravo Acceptance which they denied, stating they only accepted declaration pages and not binders. I then sent the declaration page on February 2nd which they denied stating they could not accept the declaration without Drive Casa being listed as the lean holder, and they had a 500 dollar deductible. I asked State Farm to redraft the declaration with those things added and they said it would take some time before they could. They redrafted a binder with Drive Casa added as the lean holder and the 500 dollar deductible, which I emailed on February 5th. They continued saying they would only accept a declaration with Drive Casa as the lean holder with the 500 dollar deductible. I tried getting them to have a three way phone call with them, a rep from State Farm, and myself, to get the situation resolved. When the rep from Drive Casa heard the State Farm rep on the phone he immediately hung up and was refusing to communicate to State Farm claiming they do not talk with other insurance providers. I even went back to the location I got the car from and had the manager email them my paperwork trying to resolve the issue. They kept their stance on not accepting binders and I was unable to get back into contact with the manager of the Drive Casa location. I have made multiple payments since then with no real explanation on why they operate their business as they do or when my issue will be resolved.
              Read More

              Customer Reviews

              68 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Kash D

              01/17/2024

              BEWARE, BEWARE, BEWARE! If you want to purchase a car and be treated like you done stole from them, then go ahead. This is by far the worse and I mean worse car lot ever. You have issues as soon as you get down the street with your car. Their customer service is horrible. They claim they don't have a ***************** If you have a complaint, they hang up on you. The cars have the most high mileage ever and want you to pay $2X, X** or more just so they can treat you like you are not human. I see why they have a low score. Understand that these are used cars and maybe they should understand as well and show their customers some empathy and compassion when we are paying for them to have employment. If we all get together and make something shake, I bet better service would be rendered. This is my first stop to do this review since no one wants to talk/help, I am not stopping. Moving to the next step.

              Local BBB

              BBB serving North Central Texas

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