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Find a Location

Drive Casa has 5 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Drive Casa

      3312 Marvin D Love Fwy Dallas, TX 75224-4019

    • Drive Casa

      11844 E Northwest Hwy Dallas, TX 75218-1410

    • Drive Casa

      624 S Buckner Blvd Dallas, TX 75217-4513

    • Drive Casa

      10501 Harry Hines Blvd Dallas, TX 75220-2632

    • Drive Casa

      2700 Franklin Ave Waco, TX 76710

    Business ProfileforDrive Casa

    Used Car Dealers
    Multi Location Business

    Current Alerts For This Business

    Misuse of BBB Name and/or Logo:

    On June 29, 2023, BBB requested that Drive Casa cease its unauthorized use of BBB trademarks. Although Drive Casa was initially unresponsive to our request, the business has since removed the infringement in question.

    As of August 29, 2023, Drive Casa has modified its advertisements to comply with BBB’s request.

    Additional business information

    Advertising Review:

    On June 29, 2023, BBB Serving North Central Texas requested that Drive Casa substantiate, modify, or discontinue advertising claims stating that the business is BBB Rated "A+." As of August 1, 2023, Drive Casa is BBB Rated "F."

    The BBB Code of Advertising states that, “The primary responsibility for truthful and non-deceptive advertising rests with the advertiser. Advertisers should be prepared to substantiate any claims or offers made before publication or broadcast and, upon request, present such substantiation promptly to the advertising medium or the Better Business Bureau.”

    While Drive Casa was initially unresponsive to BBB correspondence, as of August 29, 2023, Drive Casa has modified its advertising to comply with BBB requests and meet BBB Code of Advertising standards.

    See all additional business information

    At-a-glance

    Customer Reviews

    1.08/5stars

    Average of 72 Customer Reviews

    Customer Complaints

    124 complaints closed in last 3 years

    63 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Overview

    Business Details

    This is a multi-location business.

    Find a Location

    Drive Casa has 5 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Drive Casa

        3312 Marvin D Love Fwy Dallas, TX 75224-4019

      • Drive Casa

        11844 E Northwest Hwy Dallas, TX 75218-1410

      • Drive Casa

        624 S Buckner Blvd Dallas, TX 75217-4513

      • Drive Casa

        10501 Harry Hines Blvd Dallas, TX 75220-2632

      • Drive Casa

        2700 Franklin Ave Waco, TX 76710

      Location of This Business
      3312 Marvin D Love Fwy, Dallas, TX 75224-4019
      BBB File Opened:
      4/29/2016
      Years in Business:
      8
      Business Started:
      11/16/2015
      Business Started Locally:
      11/16/2015
      Business Incorporated:
      9/10/2015
      Type of Entity:
      Limited Liability Company (LLC)
      Alternate Business Name
      • Drive Casa LLC
      Hours of Operation

      Primary

      M:
      9:00 AM - 7:00 PM
      T:
      9:00 AM - 7:00 PM
      W:
      9:00 AM - 7:00 PM
      Th:
      9:00 AM - 7:00 PM
      F:
      9:00 AM - 7:00 PM
      Sa:
      9:00 AM - 6:00 PM
      Business Management
      • Mr. Mark Gallas, CEO
      • Mr. Angel Rafael Torres, COO
      • Mr. Greg Bissonnette, General Counsel
      Contact Information

      Principal

      • Mr. Mark Gallas, CEO
      • Mr. Angel Rafael Torres, COO

      Customer Contact

      • Mr. Mark Gallas, CEO
      • Mr. Angel Rafael Torres, COO
      Additional Contact Information

      Fax Numbers

      • (877) 388-7590
        Primary Fax

      Industry Tip

      BBB Tip: Buying a used car

      Customer Complaints

      124 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      04/10/2024

      Complaint Type:
      Billing Issues
      Status:
      Resolved
      I purchased a 2017 ************** from this business. I make my payments every 2 weeks. Apparently, there was an issue with the lien holder on my insurance. The issue as corrected immediately, but the company refused to remove the insurance fee. I had to make the payment because the car turns off if payment is not made. I was told to request a credit since there was no lapse in coverage at all. I have sent multiple emails (which apparently is the only way to contact the insurance department) requesting said credit, with no response back. I have called several times and either get hung up on or asked to resend the credit request. I just want a credit of the $76.56, since I never should have been charged in the 1st place and have followed their instructions to request said credit.
      Read More

      Customer Reviews

      72 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Paul J

      1 star

      04/13/2024

      By far the worst place to get a car. They target people who are in need and just proceed to do the most shady business ever created. Theyre taking my money lying in my face about when I can receive my car back. No customer service whatsoever! Somebody has got to shut this place down. My car has been gone for 1 month and no one will contact me about my vehicle. Dont do business here. Please shut this place down

      Local BBB

      BBB serving North Central Texas

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