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Find a Location

Auto Express has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforAuto Express

    Used Car Dealers
    BBB accredited business

    At-a-glance

    Customer Reviews

    1.83/5stars

    Average of 6 Customer Reviews

    Customer Complaints

    5 complaints closed in last 3 years

    1 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 9/6/2022

    Years in Business: 21

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Business Details

    Location of This Business
    11440 Garland Rd, Dallas, TX 75218-2516
    BBB File Opened:
    7/4/2001
    Years in Business:
    21
    Business Started:
    10/10/2002
    Business Started Locally:
    10/10/2002
    Business Incorporated:
    12/23/2005
    Accredited Since:
    9/6/2022
    Type of Entity:
    Corporation
    Alternate Business Name
    • Karr Financial, Inc.
    Business Management
    • Mr. Robby Watkins, Secretary
    Contact Information

    Principal

    • Mr. Robby Watkins, Secretary
    • Mrs. Kim C. Gordon, President/Director

    Customer Contact

    • Mr. Robby Watkins, Secretary
    • Mrs. Kim C. Gordon, President/Director
    Additional Contact Information

    Email Addresses

    Industry Tip

    BBB Tip: Buying a used car

    Customer Complaints

    5 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    02/01/2024

    Complaint Type:
    Product Issues
    Status:
    Answered
    This company is horrendous! I would rate it negative if possible. Last month I purchased a cash car that turned out to be a lemon. When I went to the *** to inquire about getting a replacement title (as the title wasnt received) I was informed that the registration and title has not been transferred to my name and was still under the dealer. I contacted management, (****** and ******) and was given the runaround. I simply requested a 75% refund and was treated rudely and was completely disrespected and discriminated against. When I went to the dealership today to inquire about next steps for being refunded ****** called the police on me! I was not irate or confrontational, I only sought out to remedy my unfortunate situation. DO NOT ever buy or finance from here!!! This is an awful establishment.
    Read More

    Customer Reviews

    6 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Bobby H

    1 star

    03/01/2024

    RUN AWAY!!!! DO NOT WASTE YOUR TIME OR MONEY!!!After doing my due diligence of the vehicle prior to purchase, including having a trusted mechanic evaluation to do a buyer's inspection, I purchased a 2013 ***** XC60 T6 from Auto Express on 02/29/24 with $7,549.60 in cash. My wife and I picked up the car around 5:30 that same night. On the way home from the dealership, the check engine light came on. I then called and texted the dealership to report the problem and they advised me to take it to their guy, ***, to diagnose the problem at no cost. I took it to *** at 8AM on 03/01/23 and *** was not at the location they sent me to and the guy that was there advised me to ********** Zone next door to have it diagnosed. It turned out to be the Catalytic Converter and the Oxygen intake and outtake valves are bad. I then took it to the mechanic that I trust, and he said the cost to repair is about $3,800.00. My mechanic advised me to take the vehicle back to the dealership, Auto Express, and see if they would take care of it since it had been less than 24 hours of purchase and the expense of the repair. On the morning of 03/01/24, I drove back to Auto Express to speak with someone in person and was directed to speak with *****, the manager. I spoke with ***** and he was not willing to refund my money or pay for the repair expense. ***** then proceeded to say that it wasn't his fault or problem and thought it was my fault or my mechanic's fault. That makes no sense!! ***** was extremely unprofessional and kept saying derogatory comments about my wife. He claims to sell a hundred cars a week to people and he could care less about the people he sells them to after the transaction is completed. AGAIN ... RUN AWAY!!!! DO NOT WASTE YOUR TIME OR MONEY!!!

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