Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/22/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have asked many, many, many, many times to be placed on the company's do not call list. They tell me that they can't do that because they have so many offices. The continue to call over and over. Sometimes multiple times in the same day. I need them to stop contacting our office. I've explained that we are not interested in their service and they need to stop calling. This has been going on for probably 2 years at least.

  Business Response

  Date: 07/24/2025

  Good afternoon *******,

      Could you please provide me with your number(s), so we can add you to our internal Do Not Call List?

   

  Thanks.

  Customer Answer

  Date: 07/24/2025

  There was no option for me to respond to the business and they are requesting our phone numbers.  Rejecting their response is the only option I see.  I would like them to stop calling our numbers *****************-827-0492 and ************.  If they will stop calling us then I am satisfied.

  Business Response

  Date: 07/24/2025

  Good afternoon,

      We have received your numbers, and will have them on our internal Do Not Call List within 48 hours. 

  Thanks

  Customer Answer

  Date: 07/25/2025

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  Date:07/18/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our company has been receiving unwanted calls from Unified Global since April of 2025 regarding setting up a meeting to try and sell their product. I have been very clear that we are not interested need to be taken off of their call list on more than one occasion. Recently they have called me every single day, I reiterate that we'd like to be taken off of their call list and it is seemingly ignored.

  Business Response

  Date: 07/22/2025

  Hello Mrs. ***********************       Please provide us with your telephone number(s) so we can have them added to our internal Do Not Call list.

   

  Thank you. 

  Customer Answer

  Date: 07/22/2025

  I have reviewed the business response and accept this resolution. The phone number that was contacted is ************. Thank you for your attention to this matter. 

• Initial Complaint

  Date:07/09/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We discussed at length with the sales associate and he confirmed that if the services that were described did not work as he described, we would be able to cancel our contract. He was with Unified Global Solutions. They would be providing internet through a hotspot that was stronger than what we had and a phone system that would allow us to incorporate a phone tree, answer via a mobile app and text/call our clients from our work number via the app. All of this was going to cost us less than what we were paying for our internet and phone service. That is not what happened. The contract with unified global that was signed in my office showed the agreement that we would be let out if the services did not perform as described. That is gone. Please see the attached email feed.The contract that was presented as part of *** was actually through *** and can not be broken without heavy penalties.Very little help setting up the phone system. Techs were irritated and very little help.We filed multiple reports that the phones that they issued were not working correctly and the one in my office would not stay connected. It took over a year to get this fixed.Texting was not available to us for nearly a year after the installation of the phones, even after multiple tickets were submitted. They responded that they had responded to the tickets. They did respond, they just didn't fix anything but would close the ticket as though they had.The hot spot did not work, we couldn't go back to our original provider due to increase in prices and had to get ******** since that was all that was available.We have 4 systems with different portals and logins, including our internet, to manage our phones.They have our phone numbers held hostage and will not release us from our contract as promised. The app still does not work, allowing our team to work remotely, the reason we went with them. We want released from this contract and remaining balance, and our numbers released.

  Business Response

  Date: 07/10/2025

  Response Attached. 

• Initial Complaint

  Date:06/10/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a call from a sales representee being very pushy. I let them know to please remove us from the call list as we are good for services but the representative did not want to comply. I Respectfully continued to ask her to remove us from her call list and asked for a manager in which she refused.

  Business Response

  Date: 06/11/2025

  Good afternoon *****,

       I've requested the number you gave be added to our DNC lists. This may take up to 72 hours to take effect. Please respond here if there are additional numbers we need to add for you. 

• Initial Complaint

  Date:06/05/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We were promised a great phone service with tech support always available and responsive. Our phones go down VERY often. We get no response when we ask what the issue is. We were down for almost 2 weeks a couple of months agou and our IT couldn't even get responses from UGS. We were made many promises about how great the system is, and it has been nothing but a problem for our business. We provide medical transportation to vulnerable adults and we cannot have a phone system that goes down as often as this one does.

  Business Response

  Date: 06/09/2025

  Good afternoon,

        Your complaint seems to stem from an issue in mid-April 2025. Based on our internal notes, and the review of the ticket between Aiken Senior Living and UGS support, your internet service provider changed equipment on site. Afterwards, ***** began to experience ongoing connectivity issues. *** initially tried to solve the issue remotely, but discovered that the managed router we sold and installed was no longer connected to the network. Our internal call logs show we made multiple attempts to contact ******* IT company, but had to leave voicemails and did not receive a call back. On April 23rd 12:27 PM, ***** agreed to a service dispatch, and *** was on site the next day, April 24th at 10:00 AM. ******* chosen internet provider. After numerous attempts to connect to the network, the *** technician was finally able to get around ******* IT-supplied firewall and begin to diagnose the issues on the network. The connectivity testing showed 4.5% packet loss, but after tweaking the few settings we had access to, a long duration test was successful.

  The five year equipment lease is non-cancellable. This specific issue did not involve *** provided equipment, nor did we supply or source the internet provider. It's strongly suggested that if connectivity issues occur, the customer have their IT diagnose what settings in their supplied firewall and/or router are causing the issues, and have them correct them.

  We're happy to help at any time, but unfortunately we can neither control nor fix equipment that is upstream from our phones (******* internet provider and/or ******* IT-supplied firewall). Please reach out if you continue to experience issues, and believe it's related to our equipment 

  Customer Answer

  Date: 06/10/2025

  I am rejecting this response because:  Notes from our IT department:I dont agree with their version.  There are several things Id note:
  
  Based on our internal notes, and the review of the ticket between Aiken Senior Living and UGS support, your internet service provider changed equipment on site. Afterwards, ***** began to experience ongoing connectivity issues.  The ISP (Uniti Fiber) was called in AFTER the problem started, to try and see if more bandwidth would help.  The changed equipment was put in to provide more bandwidth to try and solve the problem that was already occurring.
  the managed router we sold and installed was no longer connected to the network  UGS told us to remove this from the network after we (BIT Services) found that it was acting as a DHCP server, assigning duplicate IP addresses on the network and causing network conflicts.
  Our internal call logs show we made multiple attempts to contact ******* IT company, but had to leave voicemails and did not receive a call back  I think I would just reverse this; we (BIT Services) tried to call many times, but often had to leave messages and did not get timely callbacks. 
  ***** agreed to a service dispatch, and UGS was on site the next day  UGS did not dispatch one of their employees; the technician who came onsite was a contractor who had never worked with UGS or their equipment or system before. 
  
  These are just a few of the items.  Ultimately, the problem was resolved as we configured the network blindly around their phone system.  We could not get any troubleshooting or real configuration information from them; we just had to make guesses on the firewall and on the network until something worked with their system.  Had they been able to provide the technical logs from the phones, or specifics on the protocols their system used,  it would have been much easier.  We asked for the login for the phones so that we could take a look, but UGS told us they could not give it to us.  Theres more that we could say, but I think that covers most of it.  

  Business Response

  Date: 06/11/2025

  Good afternoon,

         As previously stated, the equipment contract is non-cancellable. On many of these points, we'll have to agree to disagree, as we obviously have very different records of calls attempted by our team, tickets submitted by the client, and whether "*** dispatched" means we'd send an employee or a contractor. It seems you summarized it best, that reconfiguring the network allowed the **** services dependent on that network to function correctly. Unfortunately, we didn't install that network. We're glad that the services are now working correctly after the network changes. We'll certainly take a look at what information we provide about our internal configurations to ensure these issues get resolved more quickly in the future. Let us know if further issues come up, and please reference the past technical issues so we can make sure that information is leveraged to provide a quicker resolution. 

      

• Initial Complaint

  Date:03/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  we have had continual problems with our phones ever since it was installed. At least every week we are not getting calls. we call the service department (******* and ***** and ******* *********)every week . we have lost approximately 50 percent of our business in the last year. We have customers coming into our shop weekly saying they have tried calling and the calls will not go thru.When we have tried to leave they say the buy out is $4798.37 to get out of a contract that we were tricked into signing. I just want out before i go bankrupt. I am currently looking at 32 repair orders from them.

  Business Response

  Date: 05/01/2025

  Good afternoon ****,

          We're sorry you're having a poor experience, but based on the notes, you are forwarding calls out of our services and into a different service. That other service is at times refusing the calls, and at other times routing improperly. Unfortunately, we have limited control over what happens to phone calls when they are forwarded out of our services. We are happy to troubleshoot what we can on our platform and connections, but you should contact the carrier of the forwarded phone number if their services are not routing the call properly. Please reach out if there are other issues on services we provide, and we'll be happy to address them.

• Initial Complaint

  Date:11/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  THEY USE LIES TO SIGN THE CONTRACT WITH THEM FOR 36 MONTHS HIDE SOME CHARGES THEY GIVE ME 172 $ A MONTH AND AFTER THAT THEY CHARGE ME 70 DOLLARS EXTRA THEY KNOW I NEED TO UP DATE MY FIRE ALARM SYSTEM BUT DIDN'T TELL ME NEVER FINISH THE TRANSITION I HAD TO PAID EXTRA MONEY THE PERSON WAS IN CHARGE FOR THAT NEVER CALL ME BACK

  Business Response

  Date: 12/04/2024

  Good morning *******,

      We're unable to locate an account with our business under your name. Please give our customer service team a call to better explain the situation, and we'll see what we can do to help.

  Thanks

• Initial Complaint

  Date:08/19/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had a sales person from *** come to our business and sell us what they said was an upgraded phone system and how they would save us tons of money. The manager signed the contract and we scheduled installation. After three separate times of an engineer coming out to install the new equipment, it was still not working right and every time they came out, it cost us money as they would damage our equipment or current internet service. We then told our project manager, ****** Good, the situation and we said we wanted to be restored to spectrum. She asked us to give them one last chance to rectify the situation. 3 months later, we still don't have a working phone system from them. They refused to release our phone number and shut off our account when we advised we were switching back to ********. They told us we could not cancel the contract, however, the contract clearly states we have 5 days from the date of delivery and installation to cancel, we sent them a letter in writing. Someone named **** ***** got involved and told us as soon as they received the port request from spectrum they would release our number, however that was not the case. We have now asked them five different times for the information needed to complete the port since they won't handle and they will not provide. We had to change our phone number just to get working office phones after going almost two weeks without a working office phone. They suspended our account without warning either or providing the disconnection information. They are still sending us past due invoices even though they shut our account off. We not only have had to pay ***, we have had to pay hefty spectrum bills for new numbers, our IT company had to come out twice once their installers disconnected our whole wifi system and left us without wifi for over 3 days, we also had to buy a new timeclock as one of their installers fell through the wall leaving a hole in the wall and breaking our equipment.

  Business Response

  Date: 09/03/2024

  Good afternoon *******,

          Every piece of equipment and service the business ordered was up and running after the initial installation. The scope of work changed dramatically after the initial installation - with the addition of 38 ports of connectivity to the onsite condominiums. This was never included in the order. As a goodwill gesture, we ordered thousands of dollars in additional equipment to support those needs without charging anything extra for that equipment OR the labor involved. Further, we agreed to reimburse the business for the unfortunate damage to the time clock, on the basis that we are allowed to finish out the installation of the additional hardware and the payment of your bill. Art ******** (from your organization) and **** ***** (from Unified Global) agreed to this on a recorded phone call. However, the next day, your organization reneged on this agreement. The business used our phone services for a month without making a payment at all, and continues to refuse to make any payments. 

  In summary, the contractually obligated services and hardware were 100% operational following the installation. There is no basis for contract cancellation whatsoever, nor will it be allowed. Further, because of the lack of payment over the course of months, your numbers ended up in a disconnected state. Individuals at the business were made aware of this possibility multiple times. As with any telecommunications company, we do not refuse port outs, but we do not restore disconnected numbers without past due balances being paid. In this case, you would need to pay *** for their portion of the billing as well as Unified Global Solutions. Once those payments are made, your numbers will be restored and become portable once again. Further, as a compromise, we will honor our portion of the verbal agreement (reimbursing for the time clock) despite the backtracking which occurred by your organization. 

  Customer Answer

  Date: 09/04/2024

  I am rejecting this response because:   the *** salesperson that came to our property trying to solicit business, was informed of the 37 room phones that would need to be connected with the office. He assured us there would be no issues. We had many problems and could never make phone calls with the rooms nor even some other phones, we reported this issue many times and were told it would be fixed, after three attempts, and many issues we decided we had enough like any business would. Every time your "engineer" came out it cost us money and aggravation. Nobody from your company ever came out to do a survey or assess the property. I have surveillance footage of our employees telling your sales agent about the 37-unit phones that would need to be connected with our office and able to make local calls as well. The salesman said that was not a problem and assured us everything would continue running as smoothly as they have been with spectrum.

  Regarding, the non-payment, why should we have to pay for something that is not working, and you suspended our account and continue to charge us for future months. We also paid you at least a month when the equipment was not working. We contacted you guys several times regarding the issues, but you guys just always dismissed us or told us it was something we were doing wrong and would never fix the issue. 

  We have now told all 1836-unit owners here about the situation with you guys and to beware of this company. When we requested the releasing and porting of the numbers, we were definitely in the free and clear. From the contract it says we have 5 days from date of install, which we were clearly in compliance. You guys did not respond to us for well over a week, trying to push us out of the 5-day cancellation period.  

  If you guys had it up and running, why did your engineer leave our old phones hooked up and tell us to use those?

  I also have videos and pictures of the malfunctioning phones and phone system in general, as well as the complaints and issues we communicated with your staff; I can provide those if you would like. 

  Business Response

  Date: 09/04/2024

  Hi *******,

       No problem, please send all of what you'd like to via certified mail to our office. The call logs all demonstrate functioning phones, inbound and outbound, with services matching the order form, contract, and provided equipment. The installation tech left old phones plugged in specifically for communication with your 37 condos - none of which were proposed service, nor was equipment order or billed for it. Your business has yet to make a single payment. Despite all of this, the business was given ample warning of the disconnection period resulting from non-payment. At any time, you could have ported your numbers out, but chose to continue using the services and hardware you refused to pay for until your eventual shutoff. 

  Customer Answer

  Date: 09/04/2024

  I am rejecting this response because:   

  We have the cancelled checks that show we did in fact pay multiple invoices from you guys. We did not receive warning, and again we did let your sales agent know about the room phones, so maybe take it up with him regarding why he did not inform you guys of the 37 room phones needing to be hooked up, we did disclose that information to him and he said that is no issue at all, he assured us a smooth transition from spectrum to you guys and all would continue operating as is, which definitely is not the case. 

  We also have videos and pictures of the phone system stating it was not functioning. We sent those to you guys, but you guys just dismissed that as well. During one tech support issue, the tech told me the number I was trying to call was invalid, however, calling from my cell phone went through no problem. Even when people would call in, the new "unified global" phones would not ring, but rather our old phones that you claim were only for communication with the rooms, we are talking people not even in the state of ******** 

  We have disconnected all your equipment and have it waiting to be picked up, we have asked several times how to return the equipment, but nobody responds. 

  I am done arguing, at this point the damage from your company is done - we have switched phone numbers due to you guys not releasing OUR numbers, despite us sending payment. Again, we have cancelled checks that have been cashed showing otherwise. We did read the fine print and the whole contract, and we were in compliance with the signed contract. 

  Customer Answer

  Date: 10/20/2024

  They have still not resolved this issue. 

• Initial Complaint

  Date:06/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Unified Global said they would negotiate with Blink Voice regarding our early termination fees so we could sign on with Unified Global. Unified Global quoted us half the price of Blink Voice, so we took them at their word on the negotiating. They rush the delivery of new phones and installation. Ported our phone lines to Unified Global without getting us out of our lease with Blink Voice. ************** harassed us to get the new lease agreement signed before we had any clear answer about our ETF with Blink Voice. Now we have two phone service / lease agreements. What was supposed to be a savings has turned into our biggest nightmare!

  Business Response

  Date: 06/20/2024

  Good morning *****,

        Please e-mail ******************************** the contact and contract particulars for your prior agreement with Blink voice so appropriate steps can be taken.

   

• Initial Complaint

  Date:05/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company fraudulently switched my services under the guise of being with spectrum and now my phones do not work like they are supposed to and I cannot get them to remedy the problem. They tell me I signed the contract when I specifically told them Im not authorized to make financial decisions for my company I work for. However they came in at a later date and said they were spectrum and were upgrading the equipment and I needed to sign a form to have it upgraded. Later I found out they have financed some equipment to us and are not at all a part of spectrum. I just want to switch my service back to spectrum like I thought was supposed to be happening. Now my phones dont work and they refuse to let my number go back to spectrum.

  Business Response

  Date: 05/20/2024

  Good afternoon ****,

        I have attached the order form which clearly says Unified Global Solutions. The only mention of Spectrum is a line added by the sales rep informing you that the internet services would stay with Spectrum - which is initialed by you. The text at the bottom of the order form, first line, clearly states that by signing, you "are authorized to sign on behalf of the company". The entire implementation process is also handled by Unified Global Solutions employees, with no mention of Spectrum. The contracts themselves also have no mention of Spectrum. While you are welcome to move your services elsewhere, the contract will be enforced.