We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Restaurants

Wingstop Inc. (Corporate Office)

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Restaurants.

Complaints

This profile includes complaints for Wingstop Inc. (Corporate Office)'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Wingstop Inc. (Corporate Office) has 287 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 498 total complaints in the last 3 years.
    • 206 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/19/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered 5 meals from wingstop in ********** **. I live abt 45 mins away but a friend was in ********** that day so we ordered 5 meals from wingstop however when our friend arrived at our house there were only 4 meals. I called the restaurant & the manager admitted only 4 meals were put in the bag. I requested a refund however I was told that they would call me in 5-7 days to let me know if they would give me a refund even though they admitted they didnt provide me with the 5 meals I ordered. This is absolutely unacceptable

      Customer Answer

      Date: 05/23/2025

      Wingstop reached out to me & has resolved my issue

       

       

    • Initial Complaint

      Date:04/30/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered food from this establishment and placed delivery through the WingStop app. I only received half my order. No fries or order of cheese sauce. I spoke to an individual that went by ****** who told me ********* was the manager who would be issuing the refund for my order the following day. I have attempted to follow up on the refund and have not been able to get in contact or received a refund.

    • Initial Complaint

      Date:04/23/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Location: Wingstop (*************************)Date of incident: 4-7-25 @5:49 pm Order number:20027 On Monday April 7, 2025, I ordered food from Wingstop. While eating my order, I bit into a sharp piece of metal that was embedded in one of the chicken wings. This was not only extremely disturbing but also posed a serious risk to my health and safety. I fortunately avoided serious injury, but the experience was traumatic and completely unacceptable.I contacted the restaurant directly to report the issue, but they have yet to contact me or try to offer any solutions to this issue. Given the seriousness of this food safety concern, I am filing this complaint with the Better Business Bureau to ensure proper accountability.I would like the company to investigate this matter thoroughly, take appropriate safety measures, and offer a resolution that reflects the severity of the situation.

    • Initial Complaint

      Date:04/22/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered food on 4-22, my order consisted of flavorfest with an additional order of fried corn. Once I got home and checked my order, I was missing six tenders and the order of fried corn. The team member did not believe me when I told him that the order of chicken tenders was missing but and stated that because his team members told him that they put the order in my bag, theres nothing he can do about that other than make me a 5 piece boneless wing for the inconvenience. Unacceptable. You believe your team members who put part of my order in someone elses order and go with their word??? I wanted the tenders I paid for not a five piece boneless wing. ********** poor customer service. I confirmed to you twice that there are no tenders with honesty but you chose to believe your unorganized team members. Get customers orders right before you try and take your team members word and assume the customer is wrong. The worst part about this whole issue is that I was informed that the manager of this location (*****, **) was the one who gave the employee orders on what to tell me. Looks like the manager needs to work more on her work ethics than give her employees incorrect orders when it comes to customer handling.

    • Initial Complaint

      Date:04/21/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed my food order online, showed up at the restaurant as required. I waited 32 minutes only to be told that they could not find my order. I was told to wait for another hour and half to see if the manager would show up for work and search for my order online. When I informed them that I had to get back to work since I had already lost money just sitting at their restaurant waiting for food that would never come. I was sent away without my food or a refund. They are not answering their phone calls either and their corporate office is not resolving it.

    • Initial Complaint

      Date:04/21/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Subject: Complaint Regarding Order from Wingstop Fort ****** - Order #********** Dear Wingstop Fort ****** Management,I am writing to express my disappointment with a recent order I placed that I received yesterday. My order number is **********. The email confirmation indicated an estimated delivery time of ***** minutes.Upon receiving my order, I found a significant discrepancy with what I had ordered. While the email details indicate "1x Seasoned Fries" and "1x Regular Amount of Seasoning," I actually received three separate orders of fries. Furthermore, the "1x Hot Honey Crispy Tender Box" with "3x Hot Honey Rub Tenders" and "1x Hot Honey Rub Seasoning" that I ordered was entirely missing from my *********** I did not receive the chicken tenders I ordered and instead received an incorrect quantity of fries, I am requesting a full refund for the entire order amount of $22.82.I have been a customer in the past and have generally been satisfied with your service. I hope you can look into this issue and process my refund promptly. You can reach me at ************.Thank you for your time and attention to this matter.Sincerely,**** ******

    • Initial Complaint

      Date:04/18/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My son (16 years old) began working at the Wingstop, ************, ** location on 3/6/2025. As of today, he has still not received any pay. For the first month he was told to document his hours on his phones notes application to track them as they were having issues with their new onboarding system or process. My son has asked his manager consistently about when he will get paid and its consistently been told to him that it will be the next pay check. When he has asked for their direct managers number in attempts to escalate the issue, he was advised by the managers that they dont have their direct managers contact but they simply use a chat app. As time continued he then opened a case with HR on the issue in an attempt to escalate his pay, as it shouldnt take nearly 2 months to be paid. He called HR back after a few days and no resolution was provided but he was told it would be escalated. He has yet to hear anything back on this case. My son followed up with his manager today asking when they are supposed to get paid (seems like this would be day 1 type discussions) and he was advised it will be Monday. My son then asked his manager how she put those hours in that he was told to just keep track of on his notes app in which he was told to never question her and that he will get paid. As a parent of a working minor, Im highly concerned that he has not been paid in 43 days as of writing this. If he does get paid on Monday, then it will be 46 days. It also concerns me that theres no source of truth for his true worked hours since he wasnt able to clock in properly in the system when he started.

    • Initial Complaint

      Date:04/16/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The restaurant served raw chicken in my order 4/16/25

    • Initial Complaint

      Date:04/15/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered something worth ***** dollars (receipt in the picture) and i received not what i ordered and i picked it up and noticed until i got home and i couldnt waste more time going back to order again or have it be made again. Dissatisfied and disappointed.

    • Initial Complaint

      Date:04/14/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I never received the food, delivery time kept changing then order was canceled.

    Wingstop Inc. (Corporate Office) is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.