Complaints

This profile includes complaints for Fogo De Chao Brazilian Steakhouse (Corporate Office)'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Fogo De Chao Brazilian Steakhouse (Corporate Office) has 4 locations, listed below.

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  Fogo De Chao Brazilian Steakhouse (Corporate Office)

  14850 Quorum Dr Suite 500 Dallas, TX 75254-7566

• 

  Fogo de Chão Brazilian Steakhouse

  14850 Quorum Dr Ste 500 Dallas, TX 75254

• 

  Fogo De Chao Brazilian Steakhouse (Corporate Office)

  15028 Beltway Dr Addison, TX 75001

• 

  Fogo De Chao

  8250 Westheimer Road Houston, TX 77063

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/18/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I Dined In at Fogo ******* in ********** ** tonight 10/14 and had a terrible experience. The waiter checked on ** twice in 3 hours, and was constantly hiding on the back in his phone, when we paid they lost our bill and had to go find it causing us to take almost 20 minutes just to pay. Then on top of that we were offered Cachaca Infusions which the staff mentioned 0 cost of until we got the bill back and saw 42$ worth of shots on the bill. I contacted the wait staff for them to tell me that is disappointing and they should have told me they cost extra and that was all. I have been to this location before with no problems but between the billing problems, the offering of us drinks that they didn't tell us had a cost associated with them and the long wait times and server just hiding being on his phone I will have a hard time recommending ******************* to anyone until I hear back with some sort of resolution.

• Initial Complaint

  Date:08/09/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I set up a party of 32 people to host my celebration and dealt with with banquet manager. The original price is 75$ per person and with tax and tip I was told it would be 97$ per person if we chose to give the highest amount. On the day of the event I told no add ons would be needed. When I got the check it was unitemized and I gave a tip. Later realizing with my deposit and tip and amount I was charged it was over prices. We ended up paying 105$ per person and no alcohol or ad ons. Why would I want to pay half of what the meal cost in tax tip and gratuity per person. When I asked to reimbursed I received an apology for confusion but I havent gotten my money back that is owed. I have been ripped off and I will not be recommending this place

  Business Response

  Date: 09/28/2023

  Fogo ******* would like to thank Ms. ******* for having her event at Fogo and for sharing her feedback with us. We connected with the Sales Manager ****************** worked with and according to the signed event order, there was no pricing discrepancy. ****************** ordered sangria and several lemonades that weren't part of their package increasing cost by $90. 

  Here's a breakdown of cost for better reference. We have also attached the signed event order and receipts. ********************** total after the event was $2,558.50 + $214.40 (taxes)= $2772.90 minus the $500 deposit she paid her total was $2,272.90. With gratuity added the breakdown is $2,272.90+$463.41(gratuity) = $2,736.31. However, the signed agreement suggested that her total could have been $2772 + $232.16(taxes) + $498.96 (gratuity)= $3,503.12. 

  The Sales Manager wasn't aware of any discrepancies and believed all went well. We would be happy to connect with ****************** again offline to continue the conversation.

  Thank you,

  Fogo Guest Relations.

  Customer Answer

  Date: 10/05/2023

  I am rejecting this response because:   I told the restaurant and waiters many times we didnt want anything additional yet they served drinks at other tables but not mine  and didnt charge the patrons. However the number of people in the party changed so that was not the final amount and the tip/ gratuity was way higher. If Im quoted a certain amount it shouldnt be double the price in a tip per person. The recipt wasnt broken down either. I believe intentionally I was over charged for tricked

• Initial Complaint

  Date:07/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I visited this establishment on 7/22/2023 *********** location at 2:15pm. When I made my reservation I opted for the $39 promotion. I was under the assumption that the host and server were aware. We were told to help ourselves to the market table and to turn our cards over to get meat served to us. Me and my partner chose 4 of the meats that were being offered to us due to the special. When we received our check we were charged for the churrasco experience which I did not ask for. I told the server that the reservation that I made was for the $39 special and not the churrasco experience. He simply said that I needed to mention that at the beginning of the meal. My response was that it was my first time eating here and that I was unaware. I was going to pursue the issue further with a manager but my partner who shys away from conflict just paid the bill. I should not of had to pay $60 and change per person when I went in with the intention of only paying $39 per person. I was never informed of any options other than the instructions listed above. This has left a very bitter taste in my mouth and Im contemplating to never patronize this establishment again. If I would of known I was going to be charged for the full experience I would have tried other meat options rather than limit myself to 4 options per the special. I will refrain from leaving a bad review until I hear back with a resolution to this issue.

  Business Response

  Date: 08/02/2023

  We thank **************** for sharing his experience with us and apologize for any confusion our promotional offer *** have caused. Our Marketing team is aware and has since collaborated with the restaurant teams to ensure that our guests receive the Best of ****** promotional offer if that is the menu experience they prefer. Our *********** leadership team contacted **************** to resolve this offline. 
  
  Thank you,
  Fogo Guest Relations

• Initial Complaint

  Date:07/14/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had unauthorized tips charged on our cards, dined at the fogo in the ********* ******** location on 6/18/23. Even after providing our waiter, ******, with a $40 cash tip, we had an additional $20 taken without our permission. ****** seemed genuine when he brought our bill and apologized multiple times for not checking in with us and forgetting the items we had asked him for. We were not upset by it and excused it ,We tipped him more than 30%, $40 cash. We were shocked to see that in addition $10 from each of our cards was taken. This amount was not authorized by us and was added as a tip on each card. When I called requesting to speak with management, I was told the manager was unavailable. I shared the incident because I feel this requires immediate action. I made it clear to her that after providing ****** with the cash tip, I made sure to write a $0 with a line through it, and write the correct amount to be charged on my card. My friend also wrote in the correct amount to be charged when he signed the merchant copy. This is no misunderstanding or mistake, this theft was intentional. Speaking with a manager was a priority for me because with ****** being an active employee, he still has acess to people's cards and can continue to steal from customers.I assumed I would immediately receive a call. That was not the case. Management made no effort to contact me. Even after I left a ****** review, they responded to other customer's reviews/concerns my review was simply ignored. No apology or even an attempt to refund our money. Truly disappointing and very unprofessional to simply shove it under the rug and call it a day.

  Business Response

  Date: 08/02/2023

  ***************** would like to thank **************** for sharing her experience and feedback. We will contact her offline and resolve this billing discrepancy, and the leadership team will look into how this could have happened to ensure it doesn't happen again.

  Customer Answer

  Date: 08/11/2023

  I am rejecting this response because:     No one has attempted to contact me about this matter. I was hoping that when contacted the company would gather the appropriate information from me to start an investigation, but that has not happened.  Their response of we will have leadership look into how this could have happened provides no reassurance of starting a formal investigation.  I am not the only customer who'se had this happen to them. Another review for this location shares the same experience.  I simply do not understand how this company takes theft so lightly, promises to make contact, provide a resolution and then nothing has been done.  The employee continues to work at this location further putting others at risk of experiencing theft too.  If the company itself does not prioritize these type of situations it is clear to me why this location was so dismissive of my situation and why they simply choose to try to sweep it under the rug as if nothing ever happened.  

• Initial Complaint

  Date:07/14/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A recent billing discrepancies occurred during my visit to the establishment on June 26, 2023. I dined at Fogo ****** in *************, specifically at Table 43, at approximately 2:17 PM. The attentive server who assisted me was named *****************Upon receiving the bill, I noticed that the total amount, including taxes, was correctly stated as $52.25. Additionally, I voluntarily added a gratuity of $9.75, bringing the total to $62. I settled the payment using my **** credit card, with the final digits 9107.To my surprise, when reviewing my credit card statement, I discovered an unauthorized transaction of $68.25 charged from my account. On June 30, I immediately contacted the restaurant to rectify this error. However, instead of issuing a credit for the discrepancy, I was astonished to find another additional charge of $4.48.I kindly request a promptly process the refund for the erroneously charged amounts, totaling $10.73. And hope It doesnt happen to others customers.

  Business Response

  Date: 08/01/2023

  Our local team communicated with the guest the day he sent in his feedback (7/11) and a refund of $10.73 was processed at that time.

  Customer Answer

  Date: 08/01/2023

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  Date:07/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently visited a location at Fogo ****** Brazilian Steakhouse in ************ ** . I had a reservation and the time was changed the manger gave my party a hard time saying that it was cancelled on her end . She finally allows us in after seeing the reservation time on my phone, and tells us they are closing soon and basically things will be limited. This was very much strange as the last time that was allow was the time I picked. After sitting for a while we were pretty much rushed. The open bar food selection had older food that had been out for awhile . While Eating we then got swarmed by employees trying to eat while customers were still in the building. Not to mention the manger attitude was not so nice , she was more focused on ******* to leave than customer service . This is not my first time at this location. There needs to be a lot more training with manger her cleavage is always out which is very uncomfortable. The staff clothes are always dirty. This was a huge waste of money !

  Business Response

  Date: 08/02/2023

  ***************** would thank **************** for sharing her feedback with us. We sincerely apologize for her experience not going as expected and will contact her offline to discuss a resolution.
  Thank you,
  Fogo Guest Relations

• Initial Complaint

  Date:06/22/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I visited this establishment on June 4th at 2pm with my wife, after our meal we paid and I left the tip section blank, however; after a couple of days or so, I checked my bank account to find that one of their employees fraudulent added a 20% tip to my bill without my consent, I called on Tuesday June 6th to inquire on why they charged my card a different amount than what was signed on the receipt, the employee stated I left a 20% tip, I told him thats fallacious and to check my receipt again, he came back on the phone and apologized stating theyll refund the extra $30 within 24hrs, however; he said it may take between 3-5 business days to reflect on my bank account, I concede and ended the call. A week later I checked my acct and there was no refund, I called back on Wednesday June 14th and spoke with a manager who promised to get it done same day, I provided my email address to send a confirmation to once completed, the email never came and now Im growing frustrated! I need this resolved ASAP and an apology from this disgraced of a company.

  Business Response

  Date: 06/30/2023

  ******************* would like to thank Mr. ***************;for his comments and again sincerely apologize for his experience. The General Manager (GM) at the restaurant personally spoke to Mr. ********** on 6/15/23 and processed the refund on the same date. However, it can take 5-7 business days for that to be reflected in his account or on his statement. Mr. **********, if you have any questions or need any additional questions, please contact us offline and we will assist you.  

  Kind regards,

   

   

  Customer Answer

  Date: 07/06/2023

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  Date:05/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Worst food at a b steakhouse fogo in ****** **...The other stemming issue was the service. It was appalling and at one point the table next to ** complained too. We were in the corner toward the back and felt left out. We didn't even enjoy the meal. We were waiting on drinks for an hour. 180 dollars later, an additional charge, and a management complaint and I got was a sorry! One of the employees appeared to consistently wipe his nose and then touch peoples plates and obviously not follow sanitary practices. Then wrote a Yelp review and a business owner responded. Emailed him back on May 5th. No response. No response from store manager either. Unbelievable!

  Business Response

  Date: 07/05/2023

  ***************** would like to thank ************** for sharing his feedback with us. He reached out to us via different platforms, and a manager responded and resolved his billing issue. We have also shared his comments with the leadership team to use in better training the team.

  
  Thank you,

  Customer Answer

  Date: 07/05/2023

  I am rejecting this response because: the business did not rectify my issue or compensate me anyway due to the trouble of suffering this incident at a high end restaurant. 

• Initial Complaint

  Date:05/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had brunch with a friend on 4/30/23! It was raining hard , I had an umbrella. I unintentionally left my umbrella. It was not a 10 umbrella from ********* It was an umbrella with my Sorority colors and emblem that was gifted to me by a member of the Sorority who transitioned. It was a special occasion, I was still celebrating my birthday so I decided to take the umbrella with me. I was nearly an hour away when I realized I had left it. I called and spoke to a young gentleman who found the umbrella and told me they would hold it. Naturally I was relieved. I called the following Week to pick up my umbrella, nobody answered. When I googled the location , it indicated it was temporarily closed. I have called ever day since last Wednesday, no answer. Finally I called yesterday and was told the restaurant was reopening on 3/8/23. I explained that I was coming to get my umbrella. I was rudely told by ******** and another young woman that my umbrella had been thrown away during the renovations. Naturally I was floored and extremely upset. I requested an escalation to a manager and was hung up on twice. You should be ashamed ! I have been raving about your food and the dinning experience at your restaurants for years and all of that change yesterday because you did not take the time to properly vet your customer facing representatives. Your representatives were belittling, unapologetic and extremely condescending. They refused to allow me to escalate above them and hung up on me when I demanded to speak to their manager. ******** was nasty and her behavior was indicative of someone who lacks discipline, professionalism, and decorum. I want my umbrella back! Why would you throw it away! I called you to tell you I was coming . Its not my fault that your restaurant was closed. You should have extended me the courtesy of the opportunity to retrieve my umbrella before you made a decision to trash something of mine that was priceless! I am so disgusted! Its similar to these!

  Business Response

  Date: 09/29/2023

  Fogo ******* would like to thank ****************** for sharing her comments. She reached out to us directly on mutliple occasions but declined to share any details about what exactly happened. We would be happy to continue the conversation with her if she is willing to.

  Thank you,

  Fogo Guest Relations

• Initial Complaint

  Date:04/21/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******************************* April 15 2023 3:45pm reservations The Worst Experience. My son turned 26 and he wanted to treat his family. Sadly days later I am sick to my stomach with the service we have received that it is waking me up at night. Makes me very sad becausewhy??? why did they treat ** this way? all of our buttons were on green the first guy came with some lamb chops they only served 2 people out of our 7 adults + 4 children table he did not go around the table. I did not get to taste the lamb chops didnt see that meat again the rest of the time.. We let that go then the second guy came and did the same thing. All buttons on green but only approached the one end of the table and did not serve the rest of ** so now we look at each other like is this happening right now? we are right here in plain sight with all of our buttons on green.. my 21 year old son got up and asked the host if we were doing something wrong because more than half of the table was ignored by 2 meats so far..now what did they do? they bombarded **..tripping over each otherlike literally here take that..thats what you get for asking..embarrassing ** . They purposefully did this to ruin our experience, and that they did..they ignored the buttons and did not bring ** all the selections of meats..I could not enjoy my meal..we did not get the experience with tasting the meat and talking about it after that bombardment..they also rushed ** out..they decided to bring dessert menus quick..we drove over an hour to get there. There were people there even before we were seated that were still there...im so sad about this. They treated ** poorly and embarrassed ** and did not bring ** out all the selections of meats. only the same 3/4 meats. we really wanted to try all the other good meats that were advertised. we left there feeling empty inside. So disappointed..would love an apology and a chance to experience the service the way it was meant to be experienced but not at that location!

  Business Response

  Date: 06/07/2023

  Our leadership team in *************** reached out to ******** to discuss the disappointments from her visit while celebrating her son's birthday. After listening to her feedback and taking note to better train our gaucho staff moving forward, two complimentary dinners each were provided to ******** and her son to use during a return visit. They are excited to give Fogo another try and have some lamb chops!

  Customer Answer

  Date: 06/07/2023

  Received a phone call from a lovely person who was very positive and upbeat. She asked me what happened. She apologized for the staff and offered to make it up to me and my son by sending ** promo cards so we can give Fogo ******* another try. She came across as a very genuine and happy person, Fogo ******* should be proud of having someone like her representing them. I was impressed because a lot of the times people can be dismissive rude or robotic in these types of conversations. 

  Customer Answer

  Date: 06/07/2023

  Received a phone call from a lovely person who was very positive and upbeat. She asked me what happened. She apologized for the staff and offered to make it up to me and my son by sending ** promo cards so we can give Fogo ******* another try. She came across as a very genuine and happy person, Fogo ******* should be proud of having someone like her representing them. I was impressed because a lot of the times people can be dismissive rude or robotic in these types of conversations. 

  Customer Answer

  Date: 06/07/2023

  Received a phone call from a lovely person who was very positive and upbeat. She asked me what happened. She apologized for the staff and offered to make it up to me and my son by sending ** promo cards so we can give Fogo ******* another try. She came across as a very genuine and happy person, Fogo ******* should be proud of having someone like her representing them. I was impressed because a lot of the times people can be dismissive rude or robotic in these types of conversations. 

  Customer Answer

  Date: 06/07/2023

  Received a phone call from a lovely person who was very positive and upbeat. She asked me what happened. She apologized for the staff and offered to make it up to me and my son by sending ** promo cards so we can give Fogo ******* another try. She came across as a very genuine and happy person, Fogo ******* should be proud of having someone like her representing them. I was impressed because a lot of the times people can be dismissive rude or robotic in these types of conversations. Thank you!