Complaints

This profile includes complaints for Invitation Homes's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Invitation Homes

  5420 Lyndon B Johnson Fwy Ste 600 Dallas, TX 75240

• 

  Invitation Homes

  465 N Halstead St STE 150 Pasadena, CA 91107-6017

• 

  Invitation Homes

  4450 Sojourn Dr STE 100 Addison, TX 75001-5022

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  Invitation Homes

  5509 N Cumberland Ave Ste 505 Norridge, IL 60656-4748

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  Invitation Homes

  8601 Dunwoody Pl STE 520 Sandy Springs, GA 30350

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 11th and June 16th I notified Invitation Homes that I have not received the balance of my security deposit. As of today, Invitation Homes has not acknowledged my inquiry, they have not responded to my inquiry nor have they provided the balance of my security deposit.

  Business Response

  Date: 06/27/2025

  Invitation Homes has received and reviewed ***** Mitchells complaint to the Better Business Bureau. We value our customers and are working directly with our resident to resolve the matter. Invitation Homes responds here to the Better Business Bureau's request for information as a courtesy.       
  
  Since ***** has not received the original check issued for their deposit refund, weve completed a stop and re-issue for another check to be sent to *****.
  
  Invitation Homes prides itself on good customer service and legal and ethical compliance. As always, it is our hope to quickly reach a successful resolution of the complaint directly with the claimant and that this response shall close the matter with the Better Business Bureau.

• Initial Complaint

  Date:06/23/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Invitation homes has been dragging out my A/C repairs over the course of the past three months. They continue to add on junk fee's to my rent to the tune of $400. My roommate has epilepsy that is triggered by living in a house that continues to reach 90 degrees. We have a great pyrenees dog that is suffering in these unsafe living conditions, along with our two cats and we are stuck. They are throwing up, panting, passing out. They refuse to help us, but have no problem tacking on fee's to our rent that add up to about $3000 despite the lease stating that is should be $2300. These are crazy business practices for a company that raked in 473 MILLION dollars in 2024. According to the laws in *******, this house is uninhabitable, and we are owed compensation or entitled to being rehomed while this is being fixed. Please help us, we don't know what to do anymore. The same people who rented this house from invitation homes last year, received a settlement from them for the SAME problems in the house. We would not have re-signed our lease if we knew this would happen. We just want out. It has become clear that they have horrible fraudulent business practices, and despite losing a class action lawsuit, continue to operate in this way. We need help. We are hardworking Americans who just want our money to be going somewhere that is worth it. Instead we are stuck in a lease paying for a home that this million dollar company REFUSES to maintain.

  Business Response

  Date: 07/01/2025

  Invitation Homes has received and reviewed ****** Hornbacks complaint to the Better Business Bureau. We value our customers and are working directly with our resident to resolve the matter. Invitation Homes responds here to the Better Business Bureau's request for information as a courtesy.       
  
  The local management team contacted ****** to advise that the **** repairs have been escalated for scheduling as soon as possible. Temporary units were provided to ****** as on June 26th.
  
  Invitation Homes prides itself on good customer service and legal and ethical compliance. As always, it is our hope to quickly reach a successful resolution of the complaint directly with the claimant and that this response shall close the matter with the Better Business Bureau.

• Initial Complaint

  Date:06/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have plumbing issues that has yet to be resolved the piping is corrosive and instead of the company I rent from repairing the piping they took out the tub for replacing and never to return and then came back and took out the toilet and left it to the side I pay for a 4/2 with 5 people in the house we can't use our washing machine because it comes up in the tub and toilet because of the piping which means we have to go to the laundromat every week for five individuals very expensive now our house is smelling like sewage i am so frustrated with this and very disappointed please help

  Business Response

  Date: 07/02/2025

  Invitation Homes has received and reviewed ********* Shazels complaint to the Better Business Bureau. We value our customers and are working directly with our resident to resolve the matter. Invitation Homes responds here to the Better Business Bureau's request for information as a courtesy.       
  
  The local management team connected with ********* to provide an update on all open work orders. Additionally, the team is working with ********* to weight all options due to the scope of the work, such as transferring home. We are committed to working with ********* to find the right solutions within our policy framework.
  
  Invitation Homes prides itself on good customer service and legal and ethical compliance. As always, it is our hope to quickly reach a successful resolution of the complaint directly with the claimant and that this response shall close the matter with the Better Business Bureau.

• Initial Complaint

  Date:06/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 1, 2024 - I moved into a rental property managed by Invitation Homes, under the assurance that the property would be fully cleaned and maintained. Upon move-in, I discovered a large overgrown tree in the front lawn blocking sun light, resulting in dead grass and poor lawn conditions. The home had not been properly cleaned or maintained as *********** address the issues myself, I paid: - 7/18/2024, $400 for tree trimming services - 8/19/2024, $315 for exterior power wash - $135 for routine lawn mowing ********** March 2025, I received an *** violation for weed control, due again to the poor lawn conditions caused by the tree. Despite this not being my fault, I paid $190 for additional weed control and lawn care.Recently, on June 19th I received a bill from Invitation Homes for $282.48 related to ongoing maintenance/violation issues caused by the unresolved tree.I've submitted several requests to speak with my POC-****** ****** but I've received little to no response or follow through from Invitation Homes. Both Invitation Homes and the *** are aware the tree is the root cause of these ongoing violations, yet nothing has been done to resolve ********* in this home has become burdensome, due to repeated *** notices and out-of-pocket costs for issues out of my control. I am requesting reimbursement for the expenses incurred and a resolution to the lawn/tree issue to prevent further violations.

  Business Response

  Date: 06/27/2025

  Invitation Homes has received and reviewed ****** Saxtons complaint to the Better Business Bureau. We value our customers and are working directly with our resident to resolve the matter. Invitation Homes responds here to the Better Business Bureau's request for information as a courtesy.       
  
  Invitation Homes has reviewed the disputes regarding HOA issues. The current violation issued by the onsite HOA management company is regarding weeds. There is a large tree in the yard. It has not been requested to have the live tree removed or trimmed. The shadowing cast by the tree does not result in weeds forming. As a member of the ************* the weeds are to be treated regularly. This is considered resident responsibility once they occupy the home. ***************** is also resident responsibility per the lease agreement. Those costs will not be reimbursed, and we appreciate the effort taken by ****** to abide by the community associations rules and regulations.
  
  Invitation Homes prides itself on good customer service and legal and ethical compliance. As always, it is our hope to quickly reach a successful resolution of the complaint directly with the claimant and that this response shall close the matter with the Better Business Bureau.

• Initial Complaint

  Date:06/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Since we move in one of the Invitation homes, we noticed few things inside the house that require repairs. We raised multiple times the issue via their maintenance page that: 1. electricity outlets not working in the main leaving area and nobody showed up or received any response. 2. Took a picture of the pool below of the patches that were already there when we moved in but no response.3. The main bathroom was fair to be used but after a few months, the walls started to show black spots everywhere including the doors, after we reported they send someone to check after 3 months to get it cleaned, and the maintenance guy came to clean it with I believe its chlorine and he told us he will send a request to have them replace the old bathroom cabinet and nothing was done, they only send someone else to change the tap and he also confirmed that they need to change the cabinet all the requests were few months ago and not days or weeks. 4. I was surprised that, they added $75 in the rent claiming is for the tap, we emailed them and there was no response as always. 5. The second bathroom has no ventilation, and now we have the same dark spots in the walls. We kindly, request your help to our complain forwarded to the concerned team, so to at least do their part.

  Business Response

  Date: 06/27/2025

  Invitation Homes has received and reviewed Mo Yumens complaint to the Better Business Bureau. We value our customers and are working directly with our resident to resolve the matter. Invitation Homes responds here to the Better Business Bureau's request for information as a courtesy.         
  
  The Portfolio Director attempted to reach out to Mo but was unable to leave a voicemail due to the voicemail box not being set up.  A follow up email was sent requesting additional feedback regarding their concerns.  Once received, we will acknowledge receipt and work with our maintenance department to bring full resolution as quickly as possible.
  
  Invitation Homes prides itself on good customer service and legal and ethical compliance. As always, it is our hope to quickly reach a successful resolution of the complaint directly with the claimant and that this response shall close the matter with the Better Business Bureau.

• Initial Complaint

  Date:06/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint due to Invitation Homes repeated failure to maintain a habitable living environment, unresolved safety issues, and ongoing mismanagement of my rental property.Since the beginning of my lease, I have submitted ************************** 31 months, many requiring repeat vendor visits due to poor execution. In November 2024, I reported significant water damage and suspected black mold, which remains unaddressed despite multiple follow-ups. This has resulted in prolonged exposure to unsafe conditions for myself and my pets.On May 15, I formally requested lease termination. Invitation Homes acknowledged the excessive maintenance history, yet failed to act. I was transparent in notifying the team that I would be out of state by June 1, but inspections were only scheduled afterward despite repeated communication.Only after escalating the matter externally did the company begin taking limited action. Even then, there were threats of forcibly entering the property (drilling the lock) despite my consistent cooperation. Maintenance personnel have also accessed or used my personal contact information without my authorization or knowing, and appeared at my home unannounced, which is unacceptable and raises serious privacy concerns. This has also not been addressed by the company. I have now also received collection calls before rent was due, despite nearly three years of perfect payment history, and have been threatened with being charged for the damage I reported months ago but the company did not act on.These actions reflect a pattern of negligence and violations of Illinois Implied Warranty of Habitability, as upheld in *************************** v. Little. I am not seeking my security deposit, only a formal release from the lease by August 1, 2025.All claims are backed by photos, maintenance records, and correspondence. Which I have attached below. It has now been 35 days since initial communication, and 8 days since last communication.

  Business Response

  Date: 07/01/2025

  Invitation Homes has received and reviewed ******* Dailys complaint to the Better Business Bureau. We value our customers and are working directly with our resident to resolve the matter. Invitation Homes responds here to the Better Business Bureau's request for information as a courtesy.       
  
  The local management team contacted ******* to apologize for their experience and advise that the work order for mitigation is approved. We also approved an Early Termination Agreement as requested.
  
  Invitation Homes prides itself on good customer service and legal and ethical compliance. As always, it is our hope to quickly reach a successful resolution of the complaint directly with the claimant and that this response shall close the matter with the Better Business Bureau.

• Initial Complaint

  Date:06/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have been trying to reach someone at Invitation Homes for a month so that they can complete a Renters Pool Bracelet Form, allowing our family to use the community pool. We have rented this home from Invitation Homes for 8 years and have been able to use the pool for years. We have called and left messages with Invitation Homes for over a month, and each time we are told that someone will contact us, but we have yet to get a response.Invitation Homes has been becoming progressively less efficient and professional over the past three years. We want to be contacted as was promised and have the form filled out so we can use the pool this Summer.We can be contacted via telephone or email.

  Business Response

  Date: 06/26/2025

  Invitation Homes has received and reviewed ******* ****** complaint to the Better Business Bureau. We value our customers and are working directly with our resident to resolve the matter. Invitation Homes responds here to the Better Business Bureau's request for information as a courtesy.       
  
  The local management team connected with ******* to review the outstanding *** violation on their home. Once that is resolved, the *** can release the amenity pass.
  
  Invitation Homes prides itself on good customer service and legal and ethical compliance. As always, it is our hope to quickly reach a successful resolution of the complaint directly with the claimant and that this response shall close the matter with the Better Business Bureau.

• Initial Complaint

  Date:06/19/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We signed a lease to rent one of their properties on June 1 $1680 deposit and $1771 rent, on June 5 we called tech to give us an estimate on air duct cleaning. The tech found there is mold in all the air ducts. So we submitted a request to have the mold removed and we started sleeping in our home we have for sale until we close which is on the 24. Today is the 19th and the issue is still not rectified. Even after they sent 2 different company that also told them it was mold. One of the companies attempted to clean the air duct, i had to tell him to look in the duct thats when he immediately stopped packed up his equipment and left the property. We have called them almost every day to speak to someone at the location office but all we get is there call center who tells us there is not a direct line to the office. At this point I just want my money back and the cost of the moving service so we can move somewhere else safe to sleep and breathe.

  Business Response

  Date: 06/30/2025

  Invitation Homes has received and reviewed Alvin Ivory’s complaint to the Better Business Bureau. We value our customers and are working directly with our resident to resolve the matter. Invitation Homes responds here to the Better Business Bureau's request for information as a courtesy.         
  
  The local management team connected with Alvin to confirm that repairs were completed to their satisfaction on June 23rd to which Alvin confirmed they were satisfied with the outcome. The requested refund is not necessary as the situation at hand did not qualify for a concession.
  
  Invitation Homes prides itself on good customer service and legal and ethical compliance. As always, it is our hope to quickly reach a successful resolution of the complaint directly with the claimant and that this response shall close the matter with the Better Business Bureau.

  Customer Answer

  Date: 06/30/2025

  I have reviewed the business’ response and accept this
  resolution. The matter was rectified and I am working with company to make sure the health of my family in safe.

• Initial Complaint

  Date:06/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Heres I am a current resident with Invitation Homes at ******************************************************************, and I am writing to express my deep frustration regarding the ongoing maintenance issues at this property.Since moving in, I have encountered several unresolved problems that have significantly impacted my living experience. The patio area was in poor condition, with chipped gravel, and the home has persistent mold issues. Additionally, the lawn was not properly maintained upon my arrival, which led to a violation notice due to the dying grass. Only after this violation did the sod get replaced.I was informed that a large treeover 15 feet tallwas contributing to the lawn issues and needed to be trimmed. Despite submitting multiple work orders, the trimming was either not completed or done inadequately. Furthermore, the lawn continues to deteriorate because the proper foundation and root removal were never addressed, making it nearly impossible to maintain.I do not believe I should be held responsible for these ongoing issues, as they stem from pre-existing conditions and insufficient maintenance. I am requesting a proper resolution, including:- Thorough and professional trimming of the large tree - Correct installation of new sod with proper root removal and soil preparation I appreciate your prompt attention to this matter and look forward to a timely

  Business Response

  Date: 06/23/2025

  Invitation Homes has received and reviewed Latoya Henry’s complaint to the Better Business Bureau. We value our customers and are working directly with our resident to resolve the matter. Invitation Homes responds here to the Better Business Bureau's request for information as a courtesy.         
  
  We acknowledge and understand Latoya's frustration regarding the ongoing maintenance issues at their property. Since their move-in, they have encountered several unresolved problems. Specifically, the patio area and lawn were not adequately maintained upon move-in, resulting in a violation notice due to the dying grass. Following this, the sod was replaced; however, the underlying issue of insufficient sunlight due to a large tree over 15 feet tall remains unresolved, despite multiple work orders for trimming. Certain trees are protected; therefore, we are unable to remove them.
  
  Invitation Homes is actively taking steps to address the issues raised by Latoya. We are committed to improving the sunlight exposure and supporting healthy sod growth by continuing our efforts to trim the tree. We are also reaching out to the HOA to request an extension on the current violation period. Our maintenance team is exploring additional solutions to maintain sod health after replacement.
  
  As we work to resolve these issues, we encourage Latoya to maintain ongoing communication with Invitation Homes. By opening work orders, they can ensure regular tree trimming and adequate sunlight exposure. Latoya's monitoring and confirmation of the proper functioning of the irrigation system will also play a crucial role in ensuring the sod receives sufficient water.
  
  We appreciate Latoya’s feedback and want to assure them that we are fully committed to resolving these issues promptly. Latoya's concerns have been heard, and we are optimistic about resolving them to satisfaction. We value their patience and will keep them updated on our progress.
  
  Invitation Homes prides itself on good customer service and legal and ethical compliance. As always, it is our hope to quickly reach a successful resolution of the complaint directly with the claimant and that this response shall close the matter with the Better Business Bureau.

• Initial Complaint

  Date:06/18/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a formal complaint regarding the continued lack of access to community amenities at **************** in ************, *******, despite being a paying resident in good standing. My daughter and I have lived in this community for some time and have greatly enjoyed our home and the area as a whole. However, the recent restriction from utilizing the amenities, which were a primary reason for choosing this residence, is both concerning and disappointing.We were recently informed by the *** representative that we could no longer access community amenities due to what I overheard as a possible foreclosure or unpaid *** fees. I contacted the corporate office and a service ticket was created. Days later, I received an email response indicating that there was no known foreclosure on the property. However, this message failed to address the central issuewhy my family is still being denied access to the amenities.I have since followed up by emailing the Property Manager directly, and to date, I have not received any response or clarification. Unfortunately, despite our proactive efforts, we remain excluded from community events and the use of shared spaces such as the pool, clubhouse, and fitness center. This is not only frustrating but also feels like a breach of the terms and expectations under which we entered into our lease. These amenities were a significant factor in our decision to move into this community, and inaccessibility without justification or resolution undermines the value of the lease agreement.I respectfully request that this matter be investigated further and that someone from your office contact the *** directly to rectify the situation. We genuinely enjoy living in this neighborhood and would like to continue to do so, especially with our lease renewal approaching. However, we believe that paying tenants should be afforded the amenities that were advertised and expected as part of our agreement.

  Business Response

  Date: 06/25/2025

  Invitation Homes has received and reviewed Anetria Sears’ complaint to the Better Business Bureau. We value our customers and are working directly with our resident to resolve the matter. Invitation Homes responds here to the Better Business Bureau's request for information as a courtesy.
  
  The local management team spoke with Anetria and advised that we are working to get their access to the HOA amenities. We are still processing the payment that the HOA needs and once this is complete, we will register Anetria for amenity access. We apologize for any inconvenience caused to Anetria.
  
  Invitation Homes prides itself on good customer service and legal and ethical compliance. As always, it is our hope to quickly reach a successful resolution of the complaint directly with the claimant and that this response shall close the matter with the Better Business Bureau.