Complaints

This profile includes complaints for Invitation Homes's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Invitation Homes

  5420 Lyndon B Johnson Fwy Ste 600 Dallas, TX 75240

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  Invitation Homes

  465 N Halstead St STE 150 Pasadena, CA 91107-6017

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  Invitation Homes

  4450 Sojourn Dr STE 100 Addison, TX 75001-5022

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  Invitation Homes

  5509 N Cumberland Ave Ste 505 Norridge, IL 60656-4748

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  Invitation Homes

  8601 Dunwoody Pl STE 520 Sandy Springs, GA 30350

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Invitation Homes is charging us for the replacement of the garage door on our rental home. We came home from work one afternoon to find some minor cosmetic damage on the exterior of the door, which prompted us to investigate further. We found that the spring had broken, probably when we closed the door leaving for work that day. We called in a maintenance request to fix the spring. Invitation Homes sent someone out to replace the spring. When testing the door operation after the spring replacement the door began to buckle and the frames began to sag. The tech said it was because the door was so old and couldnt handle the tension of the new spring. We called Invitation Homes back to report what the technician had said (the tech had also submitted a report). At that time, they said we would be responsible for replacing the door. ****! It took over a month to get Invitation Homes to send someone out again to look at replacing the door (we could barely use it in the meantime-carefully!) The new company wanted to test the door to see what needed to be done, which we advised against. When they opened the door the entire door gave way and the glass windows shattered all over the garage. The new company phoned it in, got approval for a new door, and installed it 4 days later. Now, I am attempting to pay my rent on the first of July and find my account is locked with an additional $2248.50 charge for the new door! They will not allow me to pay my monthly rent unless I also pay the additional charge. we were never informed that they intended to charge us for the door, which we did not damage. I have made 7 phone calls thus far, including 2 to corporate, and they refuse to communicate. I want to pay our rent, but am disputing the door charge. They refuse to separate the two issues.

  Business Response

  Date: 07/14/2025

  Invitation Homes has received and reviewed ******* ******* Kampmanns complaint to the Better Business Bureau. We value our customers and are working directly with our resident to resolve the matter. Invitation Homes responds here to the Better Business Bureau's request for information as a courtesy.       
  
  The local management team connected with ******* to review their concerns regarding billing, and we were able to clarify all questions relating to the charges on their ledger. ******* has been successful in remitting their July rental payment without additional fees.
  
  Invitation Homes prides itself on good customer service and legal and ethical compliance. As always, it is our hope to quickly reach a successful resolution of the complaint directly with the claimant and that this response shall close the matter with the Better Business Bureau.

• Initial Complaint

  Date:07/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Air conditioning unit went out on 6/29 with invitation homes. They contacted vendor and the soonest they could come out was 7/1. Upon arrival they asked me for a key to the cage that was around the unit I told them the property manager/landlord would have to provide that. Today is 7/6 and no one has returned to the home. When I call in they tell me we will send a message to the property manager to reach out to you. I have an *** animal and children and the house has hit 93 degrees in the midst of this heat. This company had no regard for people.

  Business Response

  Date: 07/18/2025

  Invitation Homes has received and reviewed ****** ***** complaint to the Better Business Bureau. We value our customers and are working directly with our resident to resolve the matter. Invitation Homes responds here to the Better Business Bureau's request for information as a courtesy.      
  
  The HVAC repairs were completed at Alicias home on July 8th. We removed the cage, replaced the capacitor, and cleaned the coils. The temporary units that were provided to ****** were picked up on July 11th. All work is complete, and we appreciate Alicias patience as we worked on repairs.
  
  Invitation Homes prides itself on good customer service and legal and ethical compliance. As always, it is our hope to quickly reach a successful resolution of the complaint directly with the claimant and that this response shall close the matter with the Better Business Bureau.

• Initial Complaint

  Date:07/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I pay rent monthly, each month there is new fee on my account. When I moved in 11/18/25 I got the lights and renters in my name. 7 days after I moved in, they cut my lights and tried to make me PAY to get them back into my name due to their admin not paying attention thinking the home was still vacant. SEVEN days after we moved in. Lease was signed 10 days prior to that. I had to talk with several people including the light company to get my lights back in my name then they wanted me to PAY for something they did. A few months later, the ring on the home starts to act up, not staying connected. I reached out for 8 months about this ring not working properly, it ended up getting smashed off my front door. They provided a credit but said they cant remove the package due to the smart home pacakge. Its a **** door lock with a wifi based hvac system. Nothing worth $40 a month for. They then told me I HAVE to keep the ring on the door and can not remove it. How else am I supposed to place my own camera to keep me protected? Now they added a renters fee onto my account and it was only a week before the rent was due. They post the fees a week before then the rent a day before not giving any time to dispute incorrect charges, so they may offer a credit as a their best course of action. Now *** acquired a late fee on my account because their system wanted me to wait 30 mins to give the system sometime due to them thinking that it was fraud happening when I tried to pay my rent at 11:50p at night not knowing my account was ****** short. Each month it has been issue after issue after issue and ive done everything im supposed to and need to do as a renter/tenant but they continue to basically cause turmoil to their renters. I can not take this any longer. Im not able to add many pictures as some wouldnt load but ai was able to grab a few from-a previous thread.

  Business Response

  Date: 07/15/2025

  Invitation Homes has received and reviewed ***** ****** complaint to the Better Business Bureau. We value our customers and are working directly with our resident to resolve the matter. Invitation Homes responds here to the Better Business Bureau's request for information as a courtesy.          
  Our Assistant Portfolio Manager (APM) was able to connect with ***** via email to discuss several concerns that have impacted their experience since move-in. These concerns included the electric service being mistakenly switched to our companys name, insurance fees, smart home fees related to a defective device, and a recent late fee.
  The APM followed up with a detailed response addressing each of these items. Upon review of the account ledger, the *** confirmed that three out of the four fees in question have already been resolved. Additionally, the *** agreed to waive the recent late fee as a one-time courtesy.
  The *** has also advised ***** to reach out to them directly, as their Account Manager, with any future concerns so that they may assist in resolving promptly.
  Invitation Homes prides itself on good customer service and legal and ethical compliance. As always, it is our hope to quickly reach a successful resolution of the complaint directly with the claimant and that this response shall close the matter with the Better Business Bureau.

• Initial Complaint

  Date:07/06/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was renting a house with them for almost 6 years, in that time they never made any kind of maintenance to the property when I moved in the paint, landscaping and other things were in bad condition and when I left the house I spent a couple days cleaning and fixing up all and I left it in a perfect condition . But they were expected that I assume all the cost of everything to put someone in there without spend money after 6 years. They took 73 % of my deposit with fakes and abuse charges. They sent me $ ****** instead of $ *****

  Business Response

  Date: 07/16/2025

  Invitation Homes has received and reviewed ****** Arangos complaint to the Better Business Bureau. We value our customers and are working directly with our resident to resolve the matter. Invitation Homes responds here to the Better Business Bureau's request for information as a courtesy.      
  
  The Assistant Portfolio Manager reviewed the concerns and reached out to ****** to discuss. ****** moved out of the home on 06/04/2025 and was disputing charges upon move out. After carefully reviewing the information and providing ****** with our company policies, we agreed to provide them with a refund of the late fee, lack of notice, and pressure washing.
  
  Invitation Homes prides itself on good customer service and legal and ethical compliance. As always, it is our hope to quickly reach a successful resolution of the complaint directly with the claimant and that this response shall close the matter with the Better Business Bureau.

• Initial Complaint

  Date:07/05/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been renting this house for 12 years. Its rather pricey, as the smallest house on the block with higher than average rent. My air conditioning failed on Tuesday July 1, 2025. They sent an AC vendor out + they said my AC is so old that the only available parts have to be sent out from *****. At the moment its 93 degrees. They wouldnt even get the part sent next day air. It's supposedly going to be here July 7 or 8. I feel like they will probably replace the whole AC unit when i move out, along with the gate that is rusting away.

  Business Response

  Date: 07/11/2025

  Invitation Homes has received and reviewed ****** ****** complaint to the Better Business Bureau. We value our customers and are working directly with our resident to resolve the matter. Invitation Homes responds here to the Better Business Bureau's request for information as a courtesy.       
  
  ****** reported the air conditioning system not functioning on 07/01/2025. Invitation Homes sent a vendor to inspect the air conditioning unit on 07/03/2025, and the vendor then submitted their proposal/quote for the repair which was approved the same day. The vendor was required to order parts to complete the repair, which caused a delay. The parts were received on 07/08/2025 and vendor completed the repair the next day.
  
  On 07/10/2025 Invitation Homes Portfolio Director spoke with ****** and apologized for the delay in completing the repair. ****** was informed of the concession Invitation Homes had applied to their resident ledger to account for the delays in repairing the air conditioning unit.
  
  Invitation Homes prides itself on good customer service and legal and ethical compliance. As always, it is our hope to quickly reach a successful resolution of the complaint directly with the claimant and that this response shall close the matter with the Better Business Bureau.

  Customer Answer

  Date: 07/14/2025

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  Date:07/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They forgot to charge us electric in our rental home for 6 months, then proceeded to lump it all together at once and threaten to kick us out in 3 days if we didnt pay it every time we have a maintenance issue they are extremely hard to contact. The payment system has been down on the day our rent has been due multiple times forcing us into a late fee and when we try to talk to someone they are extremely hard to get ahold of.

  Business Response

  Date: 07/15/2025

  Invitation Homes has received and reviewed ****** ****** complaint to the Better Business Bureau. We value our customers and are working directly with our resident to resolve the matter. Invitation Homes responds here to the Better Business Bureau's request for information as a courtesy.          
  
  The Portfolio Director made multiple attempts to contact ****** regarding their concerns, reaching out on July 9, July 14, and July 15. Unfortunately, those attempts were unsuccessful.
  
  In ******** complaint, they indicated that they had not received an electric bill for a period of six months. However, our records show otherwise. According to our system, ****** and their roommates moved into the residence on March 17, 2022. After a detailed review of the account, we found no evidence of any six-month period during which electric billing was not issued. Furthermore, the account ledger does not reflect any retroactive charges suggesting six months of utility billing applied at once.
  
  Regarding maintenance concerns, residents have two options to report issues: by calling the maintenance line *************) or by submitting a request through the maintenance app (************************************************). We recognize the importance of timely service and are actively working to improve our response times.
  
  Invitation Homes prides itself on good customer service and legal and ethical compliance. As always, it is our hope to quickly reach a successful resolution of the complaint directly with the claimant and that this response shall close the matter with the Better Business Bureau.

• Initial Complaint

  Date:07/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The fence that separates my property line with a property owned by Invitation Homes is 23 years old. The fence is falling and in bad shape. I contacted Invitation Homes and asked them to go halves on replacing the fence, and they have not provided an answer. Durring this time, squatters moved in to Invitation Homes' property and have proceeded to blow meth and marijuana directly in to my yard. They hae stared through the fence directly in to my home and cuss at my family because we notified the police about the illegal things taking place. The police arrested one of the squatters because she had a warrant. She got out and the next day was trying to hop the fence in to our yard. The squatters have vacated the property and Invitation Homes still has not indicated if they will go haves. The fence is a serious security issue to my family, and it needs to be replaced ASAP as more people keep getting scammed on ******** and ********** and enter the property. There is very real potential for another squatter situation to occur and threat to my family. I am asking for action be taken now to replace the fence and for Invitation Homes to have realtors show the property instead of AI giving a code to people to self view. I have spent $4000 on a camera system due to the squatters and am out of pocket now. A billion dollar company should easily be able to pay their half of the fence.

  Business Response

  Date: 07/15/2025

  Invitation Homes has received and reviewed ******* ****** complaint to the Better Business Bureau. We value our customers and are working directly with our resident to resolve the matter. Invitation Homes responds here to the Better Business Bureau's request for information as a courtesy.      
  
  ******* is a neighbor of one of our homes and reach out regarding concerns over the shared fence and squatter activity at our vacant home. On June 24, 2025, Invitation Homes confirmed the squatters had been removed successfully and we confirmed possession of the property. On June 26, 2025, our superintendent walked the fence line and had previously discussed concerns about the fence with *******.
  
  At this time, the fence will not be replaced. Invitation Homes superintendent notified ******* of the decision to not replace. The fence is structurally sound; there are no rotted spots, and all pockets are intact. When pushed on, there is very little give to it, and additional supports have been added on in the past. Other than the faded look on the Invitation Homes side theres no need to replace. Invitation Homes made sure any low spots were filled per ******** concern. 
  
  Invitation Homes prides itself on good customer service and legal and ethical compliance. As always, it is our hope to quickly reach a successful resolution of the complaint directly with the claimant and that this response shall close the matter with the Better Business Bureau.

• Initial Complaint

  Date:07/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I honestly cannot believe this company is still in business. I moved into my home in January and I cannot wait until I move out. Our issue is the ONLY THING THAT MATTERS- our air conditioning. I live in *******. Its over 110 most of the summer. Every place I have ever lived I can keep my house no higher than 78. But this company is using the worst AC ever. It doesnt get below 82 degrees from 1pm until 9/10pm at night. Right now its 85 outside from the monsoon and my house wont cool below 80. I have put in a dozen work orders. They could have used that money towards a better AC unit to put in but know, they keep sending techs out and they all say the same thing: this is as good as it gets. I have a BABY!! Hes 11 months now and I have to put him to bed basically naked then when it finally cools down to 75, around midnight or one, he wakes us up because hes cold so we have to put a blanket on him to go back to sleep. I am being TORTURED by this company. By this home. By this AC. And so is my CHILD. I need a replacement AC that works. Im going to keep calling techs out until it happens.

  Business Response

  Date: 07/11/2025

  Invitation Homes has received and reviewed *****-*** Courseys complaint to the Better Business Bureau. We value our customers and are working directly with our resident to resolve the matter. Invitation Homes responds here to the Better Business Bureau's request for information as a courtesy.      
  
  *****-*** has put in several work orders for the repair of their ** unit. Recently, on July 2nd, the ** was set at 76 and the unit shows it is cooling at 76 per the photo in the work order. The vendor stated there was nothing needed for the unit as it was cooling as expected. In late June, the vendor was at *****-Anns home to ensure the unit was working and the rooms all cooled to 78 degrees when the unit was set at 78.
  
  *****-*** is still not satisfied even with this documentation as they state it doesnt feel like it is cooling at 78 degrees.  Invitation Homes will continue to timely service the ** when requested with genuine care.
  
  Invitation Homes prides itself on good customer service and legal and ethical compliance. As always, it is our hope to quickly reach a successful resolution of the complaint directly with the claimant and that this response shall close the matter with the Better Business Bureau.

• Initial Complaint

  Date:07/02/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We were renting a house through invitation homes. We were told we had to get electric and gas in our names. So we did. We recieved a bill through conservice for water, trash and sewer monthly with our bill for rent. Which was paid monthly. We did get the gas switched to our names through an outside company, *********, about 5 days after our lease started. A couple months after living there, we had an added fee of a little over $7 for gas through conservice. When we inquired about the charge they explained that the charge for gas for 6/17/2024 to 6/21/2024 was for the amount we used before we got an account through Gas South. That amount for those days was paid to conservice. Now of course we chose to not renew the lease with Invitation Homes after our year was up. Conservice gives a final bill and has a charge of ****** for gas from 6/22/2024 to 6/17/2025. We never saw a charge for gas on our monthly bills except for the 5 days before we got our own account. Monthly payments were paid to gas south for the services. Invitation Homes gives us the run around and say they don't even see the charge. Conservice tells us we need to speak to invitation homes. It's such a bogus charge that they are taking away from our deposit. They are taking money that they are NOT entitled to. This is wrong. This is theft. We agree with the rest of what they took out of the deposit, for replacement of blinds and pressure washing of a drive way that looks the same as we moved in but sure take it. But they are not owed $****** for gas and we are entitled to revieve that In our deposit. They have absolutely no right to take this amount from us for something we were serviced and paid through an outside company. Invitation Homes DID NOT pay that amount for us to have gas and they are stealing $****** from us. It's horrible and unacceptable. They should be charged with theft. We have proof of payment to Gas South and proof that we were only transparently billed through conservice $7

  Business Response

  Date: 07/09/2025

  Invitation Homes has received and reviewed ******** ******* complaint to the Better Business Bureau. We value our customers and are working directly with our resident to resolve the matter. Invitation Homes responds here to the Better Business Bureau's request for information as a courtesy.      
  
  The local management team connected with ******** and worked with our utility vendor, Conservice, to review the disputed gas charges. Conservice made the necessary adjustments to Brittanys ledger by removing the incorrect gas charge for the period of 06/22/2024-06/17/2025. Additionally, our accounting team is processing an additional refund which will be sent to ******** via FedEx.
  
  Invitation Homes prides itself on good customer service and legal and ethical compliance. As always, it is our hope to quickly reach a successful resolution of the complaint directly with the claimant and that this response shall close the matter with the Better Business Bureau.

  Customer Answer

  Date: 07/14/2025

  I have reviewed the business response and accept this resolution. 

  After many, many phone calls and emails and this complaint, invitation homes did call me and let me know a check for the money they deducted for the gas would be sent fed ex. I am happy that they returned the money they should have never taken in the first place. I am disappointed at how many phone calls it took and me doing a lot during to get conservice to rectify the error in billing so invitation homes would give me my money. It's impossible to get anyone on the phone who can solve problems the first few phone calls.

• Initial Complaint

  Date:07/01/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On or about 11 through 24 March 2025 Invitation Homes failed to restore hot water to a rental property. The state requires hot water to be restored within 7 days. Invitation Homes refused to pay for the repair and instead looked for 2nd, 3rd and 4th opinions from non-plumbing companies for a cheaper quote. All the while my family, to include a 1 and 4 year old had no hot water. Additionally, I was forced to take multiple days off work to be available for the repair teams to grant access to the garage. Only to have Invitation Homes deny the repair and force the repair teams to leave on 3 occasions. Invitation Homes owes me a refund of rent paid for each day over the allotted 7-day repair timeframe. This amounts to 6 days at the daily rate of $77.92 for a total of $467.52

  Business Response

  Date: 07/14/2025

  Invitation Homes has received and reviewed ***** ***** complaint to the Better Business Bureau. We value our customers and are working directly with our resident to resolve the matter. Invitation Homes responds here to the Better Business Bureau's request for information as a courtesy.       
  
  ****** **** (Director of Operations) and ****** ******** (Portfolio Director) reviewed Tylers complaint and worked with our maintenance team to address their concerns. Since the water heater was covered under warranty and required replacement, a general contractor was scheduled to perform the installation upon receipt of the necessary part. The repair was completed on March 24, 2025. At no point was the home without water, therefore no concession will be applied.
  
  Invitation Homes prides itself on good customer service and legal and ethical compliance. As always, it is our hope to quickly reach a successful resolution of the complaint directly with the claimant and that this response shall close the matter with the Better Business Bureau.

  Customer Answer

  Date: 07/14/2025

  I am rejecting this response because:   

  Thank you for your response. However, I must clarify several critical points:

  1. The home was without hot water for 14 days (March 1124). Texas Property Code ****** requires landlords to restore hot water within a reasonable time, presumed to be seven days. The code does not exempt delays for warranty processing or contractor scheduling.

  2. Lack of hot water renders the unit uninhabitable. The claim that the home was not without water ignores the fact that cold water alone is insufficient under Texas habitability standards.

  3. Repeated denials of contractor repair requests. Your team sought 2nd, 3rd, and 4th opinions from non-plumbing companies to save money, unnecessarily delaying resolution while my family, including two young children, had no hot water.

  4. I incurred direct costs and inconvenience taking multiple days off work to grant access to these unsuccessful inspection teams, with no acknowledgment of this burden.

  I reiterate my request for a refund of $467.52, calculated as six days over the legal repair timeframe at the daily rental rate of $77.92. This is reasonable given the failure to meet habitability standards under Texas law.

  If this is not resolved here, I am prepared to:

  File complaints with the ****************************************************,

  Report to Dallas Code Compliance for violation of habitability ordinances, and

  Pursue Justice Court (small claims) for rent reduction and costs incurred.

  I look forward to your prompt resolution.

  Business Response

  Date: 07/18/2025

  Invitation Homes has received and reviewed ***** ***** complaint to the Better Business Bureau. Invitation Homes responds here to the Better Business Bureau's request for information as a courtesy.          
  
  ****** **** (Director of Operations) and ****** ******** (Portfolio Director) reviewed Tylers complaint and worked with our maintenance team to address their concerns. After further review, a 6-day concession in the amount of $468.00 will be provided due to delay in repairs by the vendor. The check will be mailed to the residents within 14 business days.
  
  As always, it is our hope to quickly reach a successful resolution of the complaint directly with the claimant and that this response shall close the matter with the Better Business Bureau.

  Customer Answer

  Date: 07/18/2025

  I have reviewed the business response and accept this resolution.