Business ProfileforAMZ Book Publishing

My name is **************. I paid $2K to AMZ Book Publishing Solutions on 10/23/23 to publish 8 books. The agreement was to publish before Thanksgiving to capture Xmas sales. This commitment was broken. It took from 10/23 to 12/15/2023. For these 8 books, they committed to provide: formatting/layout, proofreading, unlimited revisions, print ****************** publishing. As a 1st time indie author, they were supposed to guide me. I made a second purchase on 11/10, for an upgraded plan that included 4 more books with art upgrades, marketing upgrades, and a list of many extras. They included a 12 month marketing plan with a balance of $4K to be paid in 6 months. After my books were published I discovered my editor published as my illustrator. I gave them access to MY BOWKERS *********** barcodes) they did not proofread and published ALL 8 books with NO subtitles. Their business process is chaotic and disorganized constant errors too disturbing. I changed my mind about the 4 books. Even now I wait for corrections with no response. I am a Ed.D, their sloppy work is an embarrassment to my reputation and credibility. The nature of the dispute is I have canceled the 4 book order. Over the past month, I have spoken with ***********************, ***********************, *** ******************************* to refund my $2K. All have ignored my requests. They call making offers for services that I don't want. Especially since they have not fixed the first 8 books. They offered a website book launches and social media ads, never seen that. They want the money but wont do the work in the agreement. The second campaign of 4 books was a promotion: $250 for formatting/publishing x4 books $1000 and $250 for upgraded art x4 books $1000. I canceled this order. I no longer want them to do this service for these 4 books. So they owe me $2K. I want my $2000 investment refunded.