Complaints

This profile includes complaints for Presidium's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Presidium

  3100 McKinnon St STE 250 Dallas, TX 75201-1112

• 

  Presidium

  2222 Graycliff Dr Dallas, TX 75228-7246

• 

  Presidium

  5454 Peterson Ln Dallas, TX 75240-5170

• 

  Presidium

  9450 Forest Springs Dr Dallas, TX 75243-6031

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  Presidium

  13323 Esperanza Rd Dallas, TX 75240-6168

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/28/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My brother and I (and my boyfriend, *****) both moved into our apartments on June 15th. We viewed the apartments a day before moving in despite trying to see the units sooner, but the leasing office would not allow this. That day we saw various things wrong with our apartments all that they said would be fixed by the next day. Nothing was fixed. My brother moved into his apartment that was not cleaned. Maintenance and cleaning services had left various things scattered throughout his apartment and he had no working AC. His AC was not restored until the following week. My apartment had no working hot water, which was just fixed today (6/28). Additionally the closet shelving in our apartments both collapsed. My brother's on the first day, which was fixed, and mine on Monday. Mine has still not been fixed. The leasing office has told me every day this week that someone is coming to fix it, yet no one has. Additionally, there are roaches in our storage unit and in the apartment (though I sprayed myself and they are now gone). There is a giant hole in the wall of my closet. Numerous cabinets and doors throughout the apartment do not close. My bathroom door specifically does not lock or close. Our sliding door barely opens and closes (a safety hazard for numerous reasons. We also have no screens on our window or sliding door (which we were told would be fixed before move-in). The fridge was installed wrong, our ceiling fans were not installed properly, our bathroom sink does not have aerator, I could go on. All I have asked is that the closet and water heater be fixed immediately, and only one of those has happened but over a week later. These all seem to be shared issues among other residents, along with overall theft and feeling unsafe in this complex.

• Initial Complaint

  Date:10/06/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On move out day they claimed to have picked up 2 trash bags full and when I requested the pictures they didnt respond. They submitted my account to a collections agency without notifying me of the debt or giving me an opportunity to dispute or pay the balance. Have outrageous charges and claims of cleaning done by them

• Initial Complaint

  Date:02/22/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Since September 1, 2022, new management entered the Verge at Midtown in Dallas, *****. Before said date, the apartment complex needed repairs to the laundry facilities. Many of the washers were not working. New management stated that repairs would be handled as soon as they could find a more economic contractor for repairs. As of February 22, 2023, the repairs have not been made causing inconvenience for the residents and me as we are forced to wash and dry clothes at a laundromat.

• Initial Complaint

  Date:02/15/2023

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  original unit was not ready due to a city water leak took 9 months to fix a porch light Neighboring unit caught fire asked for cleaning due to smoke damage moisture caused mold to grow in vents on baseboards ruined a leather couch. Manager walked the unit to address the issues and still nothing was fixed. The manager approved the replacement cost it took 3 months she kept blaming corporate, corporate said she never sent the request. They allowed her to move units due to the mold since she was always sick date kept getting moved the day of move in they asked we wait until late in the afternoon due to it still not being ready the the repairs were rushed When the check for the coach finally came they would not release to my daughter who is the tenant and made me drive from ******* to pick it up While there I expressed all my concerns on how long the process took along I expressed my concerns about the murder that happened less than 50 yards from her door notification came when the homicide detective knocked on her door. He had no idea about the murder, said no one from the property had informed him or corporate of this also discussed the upstairs neighbor was parking in the reserved spot the office ladies said well go tell them It's your spot. That incident escalated where the police came due to threats I was told that a note would be placed in her file and she can leave at anytime without paying a fee or any consequences. 2/13/2023 with the increase of violent crimes at the complex we have put in an application for a new complex The request was sent for rental verification and I was informed that ***** apartments said that we will owe a fee. This was not the original agreement if i owe a fee to move should Then I would like lost wages dr ***** paid back refund for the lights i bought. Since the murder there has been another shooting breaking and entering drug labs sexual assault and ****. I told ****** from the office this and she laughed and said nothing has happened

  Business Response

  Date: 03/06/2023

  We are very sorry that you have had such a poor experience at a Presidium community. We would like the chance to discuss this further -- please contact our ******** Services team at ************************************ at your earliest convenience so we can do so. Thank you for taking the time to reach out and we hope to hear from you soon.

  Customer Answer

  Date: 03/13/2023

  (The consumer indicated he/she DID NOT accept the response from the business.)
  I have sent several emails with no response I will be sending an email again to the email that was provided to as requested but do not have any confidence that this time I will receive a response. I have attached the emails that I have send in the past with no response.
  See Attachment/File: ***** ****

  Customer Answer

  Date: 05/18/2023

  I have sent several emails along with a certified letter to the property. Todate the only response that I have received if from the property themselves in the form of a bill by email from a collection company as well as a phone call from the collection company on my daughters phone. There has been no attempts to contact me by the property or this corporate office. I followed the request that was previously done by sending an email but am still being ignored. They are not worried about addressing any issues just collecting there rents. This is an unsafe place. On the date the we moved from there property I have photos of officers looking from someone due to a aggravated assault. The office was open and the officer's my base the front office to enter where they did. Did they attempt to contact the residents no. They have kept their word on any aspect of this complain from honoring the agreement for the lease to be cancelled with no penalty ro responding to the email to address the concerns. Very unacceptable and unprofessional. 

  Business Response

  Date: 06/02/2023

  Hello, we are very sorry that you have had such a poor experience at our community. We would like to discuss this further to clarify some concerns that were brought up in this complaint, as well as get a chance to work towards a solution. Please give us a call at ************** so we can do so. Thank you for taking the time to give us your feedback.

  Customer Answer

  Date: 06/19/2023

  I have contacted the property several times by phone at their request. Have left several messages with no return call received if they would like to speak with me they can call me at ************ or responded to any of my emails at ******************** since I have not received an email reply either as predicted. They have now sent a bill stating that I moved from the property on April 20 but I have a delivery receipt of notice of vacating and return of the keys showing a move out date in early march. They had their collections department contact me in may about the payment but never sent the itemized statements as the lease stated that they would with the 30 days of move out notice. 

• Initial Complaint

  Date:01/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The pipes busted at the branch on medical center right before Christmas. Since my sister was out of town she couldn't report but it was obvious management had already been in the apartment to check the issues. It has now been 3 weeks of untreated water damage which has caused the mold from underneath the floor to rise through the walls cabinets and every corner of the unit. The management has dodged my calls regarding the owner and corporation contact information.
  

  Business Response

  Date: 03/23/2023

  Business Response /* (1000, 9, 2023/02/20) */
  We are very sorry to hear about your poor experience at your apartment community. Unfortunately, we are not able to assist you in this issue since Presidium no longer manages the community listed in your comment. We wish you the best of luck in resolving this issue as quickly as possible. Have a nice day!

• Initial Complaint

  Date:12/05/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have lived in The ***** apartment since December 2020, and they recently changed ownership on 9/28/2022 and everything went downhill since then.
  
  1. There have been multiple times that the office cut off water without informing any of the tenants prior
  2. They have done no repairment to the broken shared laundry machines since 9/28/2022
  
  I have contacted the office to terminate my lease on 12/21/2022 with no further renewal and received approval on 10/7/2022 via email.
  
  However there have been some absurd charges showed up on my account since then:
  1. Renters Insurance Premium for November and December: $25 each month and the total of $50, even I have purchased my own renters insurance and provided proof of it multiple times
  2. Non-prorate rent amount for December 2022, even I have communicated before about the termination of my lease and move-out date.
  3. Late Charge Fees of $99.9 of the non-prorate rent amount of December.
  
  For 2 and 3, the office insisted I need to pay full rent amount for December regardless of my lease termination, and they said "the prorate amount will be reflected only you turn in the keys, and refund will be issued once due".
  
  I have no trust in this management office and don't feel comfortable paying the extra amount I don't own them and receive refund later based on all the terrible management work they have done so far.
  
  This complaint will be the first step, if things do not get resolved, I will file a lawsuit against the management office.
  

  Business Response

  Date: 03/01/2023

  Business Response /* (1000, 7, 2022/12/21) */
  We are very sorry that you have had such a poor experience at a former Presidium community. Unfortunately, since we no longer manage this community, we are unable to assist you in ongoing matters. Please give us a call at ************** if there is anything we can assist you with that dates back to your time at ***** while Presidium was managing. Thank you for taking the time to give us your feedback.

• Initial Complaint

  Date:12/04/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  used to be a renter here in 2019 and also work in the property management industry. They have placed a balance on my credit report and sent me to collections after written proof of signing my name off of a lease and paying their re let fee's. Once I reached out to the staff originally about a strange email.************** never responded to me. I have all documents stating that I was no longer in that apartment and no one reached out to me about any issues until now 2022.. this is absolutely ridiculous and needs to be justified. I will be filing a complaint legally as well. DO NOT RENT HERE unless you want your credit to be affected years later with no knowledge to you. Again, I have worked in this industry for a few years and what they have done is illegal.
  

  Business Response

  Date: 03/17/2023

  Business Response /* (1000, 7, 2022/12/21) */
  We are very sorry that you have had such a poor experience at a Presidium community. We would love to discuss this over the phone -- please give us a call at (214) 306-6589 so we can clear up any misunderstandings. Thank you for taking the time to give us your feedback and we hope to hear from you soon.