Complaints
This profile includes complaints for Ashland Greene Capital Partners's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 48 total complaints in the last 3 years.
- 21 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:11/16/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I Am A Resident Of Wythe Apt There Is A Giant Hole In The Roof Causing Water To Leak On The Floor And Furniture As I'm Sure You're Aware Of This Is A Huge Safety Risk Do To The Risk Of The Roff Falling In and Etc. I Am Highly Concerned, AS The Longer Water Damage
Goes Unresolved, More Underlying Issues Can Arise,
Including Mold. I've Been Patient But Nothing Has Been Done Until Recently A Patch Job Which Didn't Work Correctly. The Ceiling Continues To Leak I Notified The Office Of This Problem August 23 2022 Today Is Nov.16th 2022 And I Still Have This On Going Problem.
Business Response
Date: 02/27/2023
Business Response /* (1000, 7, 2022/12/02) */
Hello,
I have searched my records and there is no resident by this name. Can you please provide me with an address? perhaps a unit number I can search this.
Selina E*******
Property Manager
O: (XXX) XXX-XXXXInitial Complaint
Date:08/12/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On July 28th, 2022 I had a professional dryer vent cleaning company come out to my apartment complex due to my clothes not drying properly and the inside of my dryer drum smelling like fire. The professional, named Rodney, stated that the dryer vent/duct was extremely clogged and had not been cleaned in YEARS. He was shocked that a fire had not started yet! Scary right?! In the past with this complex, maintenance has taken days to complete work orders. For the safety of all of the tenants/pets at my complex and since I work two jobs and needed this issue fixed immediately, I had Rodney clean my vent. He said there was even wasp and hornet nests inside the vent...and that the vent flap was barely still attached which is one of the main reasons it was so dirty. He stated that the complex will most likely give me a refund for his services since this should have already been done, which ended up being $226. For a solid week, I emailed Knowlton the invoice and pictures of the clogged vent, and still nobody ever replied to me! I had to email the regional manager at Knowlton, who ended up declining my refund because she says I did not give the complex "ample time" to fix the issue. This should have been yearly preventative maintenance, and I should still have my $226. I did not have time to sit around and wait for maintenance for days like in the past. Even more importantly I know that my dryer duct is not the only one that needs cleaning ...and now I do not feel safe at this complex at all. I have to leave my beloved pet at the complex while I work my two jobs, and now I'm constantly worrying about him since this complex apparently doesn't care about the safety of their tenants. Unfortunately, I just renewed my lease a few months ago too! I'd like to get reimbursed my money since this should not have been an issue in the first place....but I'd also like for every ones ducts to get cleaned at least once a year so we can feel safe at the place we call home!Business Response
Date: 10/19/2022
Business Response /* (1000, 5, 2022/08/29) */
Contact Name and Title: Liz Ramirez, RM
Contact Phone: XXX-XXX-XXXX EXT 128
Contact Email: ***********@ashlandgreene.com
Thank you for bringing your concerns to our attention. We always aim to deliver great customer service and resident safety is our number one priority. Our team has been working diligently to address deferred maintenance items and implement a preventative maintenance plan to continue to improve the quality of our community. We are unable to accommodate your request for reimbursement because you contacted a third-party vendor to complete the work prior to our team being alerted to the issue via phone or work order. For future reference please reach out to the leasing office or submit a work order through the resident portal before engaging third-party vendors. We appreciate your feedback and your patience as we continue efforts to tackle prior issues and enhance the community.
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